cloud center

Results 301 - 325 of 617Sort Results By: Published Date | Title | Company Name

Forrester Report: Contact Centers Must Go Digital or Die

Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
Consumer preference for customer service channels is changing across all ages and demographics. Adoption of digital customer service channels, with an emphasis on self-service channels such as web and mobile, is exploding as consumers expect relevant and seamless omnichannel customer service. However, firms’ technology and staffing plans are not keeping up with consumer demand for digital customer service. This report outlines communication channel customer use and major gaps in contact center technology and operations. It also provides data that will help application development and delivery (AD&D) pros align operations with customer expectations to garner their satisfaction and long-term loyalty.
Tags : 
oracle, service cloud, forrester report, contact centers, application integration, best practices, business analytics, business intelligence
    
Oracle Service Cloud

Straight Talk: 7 Considerations to Future-Proof Your Load Balancing Strategy

Published By: Avi Networks     Published Date: Mar 17, 2016
Software-defined architectures have transformed enterprises to become more application-centric. With application owners seeking public-cloud-like simplicity and flexibility in their own data centers, IT teams are under pressure to reduce wait times to provision applications. Legacy load balancing solutions force network architects and administrators to purchase new hardware, manually configure virtual services, and inefficiently overprovision these appliances. Simultaneously, new infrastructure choices are also enabling applications to be re-architected into autonomous microservices from monolithic or n-tier constructs. These transformations are forcing organizations to rethink load balancing strategies and application delivery controllers (ADCs) in their infrastructure.
Tags : 
avi networks, load balancing strategy, best practices, software defined architecture, application centric, application performance, application services, application delivery controller
    
Avi Networks

Private Clouds Can Be Complicated: The Challenges of a Microsoft Private Cloud

Published By: Rackspace     Published Date: Mar 08, 2016
Business today requires a robust IT infrastructure and the connected mobile world needs 24/7 service with the agility to accommodate rapid changes in demand. A Microsoft Private Cloud enables businesses to balance the benefits of cloud computing with the benefits of a private data center. However, building and maintaining a Microsoft® Cloud Platform environment can be challenging.
Tags : 
cloud management, cloud services, cloud management, it infrastructure, content delivery, information management, productivity, service management
    
Rackspace

The Hybrid Cloud and Microsoft Azure - Bridging Private and Public Environments

Published By: Rackspace     Published Date: Mar 08, 2016
The cloud has become mainstream. Businesses are no longer asking “Should we move to the cloud?” but wondering “When should we move?” Furthermore, hybrid clouds are not new, and some of the foundational elements of hybrid cloud creation, operation and maintenance are rooted in decades-old traditional data center technologies. This whitepaper will: •Examine the concepts of hybrid cloud environments. •Discuss the potential advantages of using hybrid cloud technologies. •Look at how the Microsoft Azure platform enables efficient and effective hybrid cloud computing. Download it now.
Tags : 
hybrid cloud, cloud solutions, microsoft azure, storage, business technology, infrastructure, business management, business process automation
    
Rackspace

Redefining networks for cloud, analytics, mobile and social

Published By: IBM     Published Date: Feb 29, 2016
This paper explores the implications of cloud, big data and analytics, mobile, social business and the evolving IT security landscape on data center and enterprise networks and the changes that organizations will need to make in order to capitalize on these technology force.
Tags : 
ibm, network, cloud, analytics, mobile, social, big data, it security
    
IBM

Using the cloud to improve business resilience

Published By: IBM     Published Date: Feb 26, 2016
Building and managing cloud resiliency solutions in-house is difficult. Many organizations prefer to work with a third-party technology provider for the development and management of cloud solutions.
Tags : 
cloud hosting, ibm, integration, cloud computing, data centers, application integration, best practices, business analytics
    
IBM

Differentiate your Business with a Cloud Contact Center

Published By: Cisco     Published Date: Feb 23, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video
Tags : 
cloud computing, cisco, contact center, best practices, cloud network, storage management, data integration, data quality
    
Cisco

Top Five Things to Know about Cisco BiDi Optical Technology

Published By: Cisco     Published Date: Feb 23, 2016
Mobile and virtualized workloads, cloud applications, big data, heterogeneous devices: they are all growing in your business, demanding previously unimagined capacity and performance from your servers and data center fabric. And that demand is not slacking. Your employees, applications, and competitive advantage increasingly depend on it. Those servers and applications need to be fed. And if you have not started planning for 40 gigabits per second (Gbps) to the server rack, you will need to soon.
Tags : 
    
Cisco

Differentiate Your Business With a Cloud Contact Center

Published By: Cisco     Published Date: Feb 12, 2016
This whitepaper provides background on cloud contact centers, their advantages and the essential considerations for selecting a vendor. It describes: - Trends surrounding the adoption of cloud contact center technology; - The advantages of selecting a cloud contact center solution; - Key factors to review when selecting a vendor and contact center platform; - Recommendations and a maturity model that businesses can use to develop a cloud contact center roadmap.
Tags : 
    
Cisco

Why choose NetScaler over F5

Published By: Citrix Systems     Published Date: Feb 10, 2016
An ADC is one of the most critical elements of an organization’s datacenter and cloud architecture. As you evaluate ADC solutions, it’s essential to pay close attention to their ability to address the most important challenges in your environment. This paper highlights nine key datacenter and cloud architecture challenges that NetScaler helps solve more effectively than F5 to help you.
Tags : 
    
Citrix Systems

The State of Application Delivery 2016 Report

Published By: F5 Networks Inc     Published Date: Feb 02, 2016
Let’s face it, your apps are everywhere. You have more to worry about than ever before: diverse services, cloud and datacenter locations, mission critical SaaS applications and new security threats.  In this report you’ll learn which app delivery services your peers have most broadly deployed, how they are approaching the cloud, and how they are addressing the growing sophistication of security attacks.
Tags : 
application delivery, datacenter locations, saas applications, security threats, app delivery service, it management, knowledge management, enterprise applications
    
F5 Networks Inc

Data Center Trend: Distributed Power in the White Space

Published By: Eaton     Published Date: Jan 26, 2016
Cloud computing vendors and colocation data centers make every effort to maximize the scalability, efficiency and agility of their data centers. As a result, more and more of them are looking into replacing older, transformer-based centralized power protection schemes with distributed architectures in which uninterruptible power systems (UPSs) reside in the white space (or data hall). This white paper describes the advantages of positioning UPSs in the white space as well as the essential qualities to look for in a white space-ready UPS.
Tags : 
eaton, data center trends, white space, upss, uninterruptible power systems, data hall, it management, knowledge management
    
Eaton

Virtualization and Cloud Computing: Optimized Power, Cooling, and Management Maximizes Benefits

Published By: APC by Schneider Electric     Published Date: Jan 21, 2016
IT virtualization, the engine behind cloud computing, can have significant consequences on the data center physical infrastructure.
Tags : 
cbs interactive, cloud, virtualization, infrastructure, network architecture, servers, it spending, power and cooling
    
APC by Schneider Electric

Differentiate your Business with a Cloud Contact Center

Published By: Cisco     Published Date: Dec 04, 2015
Businesses must become agile and provide differentiated service as customer demands and expectations change.
Tags : 
cisco, cloud, data center, customer, business, networking
    
Cisco

Keep Apps Running with Global Load Balancing

Published By: Brocade     Published Date: Nov 25, 2015
Improving traffic management can deliver big benefits, especially across a global infrastructure. Read this Brocade white paper to see how virtualizing traffic management helps you improve business continuity and transform the customer experience-without the cost and management overhead of additional hardware.
Tags : 
brocade, birtual, traffic manager, cloud, public cloud, san, data centers, it management
    
Brocade

What is UC downtime costing your business? Get the eBook: Achieving High Availability in UC

Published By: Black Box     Published Date: Nov 24, 2015
Black Box can help you get the most out of your technology investment. We partner with customers to identify the right solutions for strategic IT needs that add value to your business. Our portfolios of Wired/Wireless, UCC, and IT Service solutions, and our depth of expertise, deliver positive business outcomes for evolving IT business scenarios. Black Box takes a vendor-independent approach to deliver the right solution, on the right network. Our long-term, established relationships with best-in-class IT technology providers allow us to offer objective, vendor-neutral solutions designed to meet a broad range of IT requirements. With more than 4,000 team members & 200 offices in 150 countries, we offer global capabilities with local expertise, and are committed to driving business success through IT excellence. Our passion to IT communications is unsurpassed, and we will work with you to find the ideal solution for today’s challenge while helping to anticipate tomorrow’s needs.
Tags : 
voip solutions, contact center solutions, business phone systems, ucc, it services, it solutions, it security, it infrastructure
    
Black Box

Take a Load Off Your Data Center

Published By: Citrix Systems     Published Date: Nov 23, 2015
Citrix NetScaler is helping prepare enterprises for today’s network challenges while supporting modern virtual, cloud, mobile, social and big data environments. For more information on ADCs, and the cutting edge benefits of NetScaler, read the Network World QuickPulse report, "Take a Load Off Your Data Center"
Tags : 
citrix, data center, netscaler, adc, networks, networking, storage, data management
    
Citrix Systems

Best Practices for Securing Workloads in Amazon Web Services

Published By: Evident.io     Published Date: Nov 23, 2015
AWS is the most widely deployed public cloud infrastructure as a service (IaaS) solution in the world and is a leader in Gartner's Magic Quadrant for IaaS (see "Magic Quadrant for Cloud Infrastructure as a Service"). AWS offers a large number of built-in security capabilities (see Note 1), and questions on the proper practices for securing workloads in AWS are increasing.1 AWS is a not a "consumer grade" IaaS cloud. It is a market leader, with a portfolio of security capabilities and security ecosystem partners unmatched by other IaaS providers. However, simply moving existing workloads to AWS without rethinking security tools, processes and system management will result in workloads that are less secure than they were when located within enterprise data centers. Conversely, a properly managed and secured workload in AWS will be at least as — and, in most cases, more — secure than in an enterprise data center.
Tags : 
security, best practices, web services, amazon, workload, aws, data centers, enterprise
    
Evident.io

Cloud security is NOT self-Evident(.io)

Published By: Evident.io     Published Date: Nov 19, 2015
Evident.io has a significant head start in this nascent corner of the cloud security space. Besides addressing a critical portion of the cloud's attack surface that isn't well covered by other vendors yet, Evident.io has built a platform that transcends the niche it currently addresses. The API/SDK consumption capabilities, data analytic and user workflow portions of the company's Evident Security Platform are valuable assets that it can leverage to grow into other areas in the future.
Tags : 
evident, cloud security, security platforms, datacenter, firewalls, public cloud, api consumption, networking
    
Evident.io

Ovum White Paper

Published By: Cisco     Published Date: Nov 17, 2015
This whitepaper provides background on cloud contact centers, their advantages and the essential considerations for selecting a vendor. It describes: - Trends surrounding the adoption of cloud contact center technology; - The advantages of selecting a cloud contact center solution; - Key factors to review when selecting a vendor and contact center platform; - Recommendations and a maturity model that businesses can use to develop a cloud contact center roadmap.
Tags : 
ovum, cisco, white paper, cloud contact center, contact center solution, cloud technology, business technology, data center
    
Cisco

Unleashing IT MSFT Edition

Published By: Cisco     Published Date: Nov 17, 2015
Technological integration doesn’t happen overnight, of course. It takes years of behind-the-scenes teamwork and engineering—backed by decades of expertise, research, and development—to have a broad and lasting impact. This special edition of Unleashing IT highlights the fruits of those labors, showcasing the unparalleled alignment of Microsoft, Cisco, and Intel technologies. In the following pages, you’ll read about the advancement and unique value of integrated solutions, spanning cloud environments, data centers, and management tools. You’ll also hear from organizations that are taking advantage of these converged technologies, including King County, Provincia Net, and Swinburne University. With Microsoft, Cisco, and Intel, you have a triad of innovators and leaders that recognize the value of integration, virtualization, and unified management. A triad that continues to work behind-the-scenes to reduce the complexity and increase the capability of enterprise solutions.
Tags : 
cisco, technological integration, unleashing it, integrated solutions, cloud environments, data centers, management tools, it management
    
Cisco

Transforming Cloud Data center Security for Business Mobility Using Smart Networking

Published By: VMware AirWatch     Published Date: Nov 12, 2015
IT requires a solution that solves the challenge of securing proprietary applications and data in the cloud datacenter and is available only to users and devices that are delegated safe for access. VMware NSX solves this challenge through user-level micro-segmentation. The VMware NSX approach offers several differentiated advantages over traditional security approaches.
Tags : 
vmware, cloud datacenter security, mobility, smart networking, vmware nsx, micro segmentation, networking, security
    
VMware AirWatch

Get Raw Performance with Bare Metal

Published By: Internap     Published Date: Nov 11, 2015
This white paper dissects bare metal and discusses why it is an important solution to add to your ever evolving and growing application.
Tags : 
internap, bare metal, virtualized public cloud, data sets, data center, data, infrastructure, internetworking hardware
    
Internap

eBook: Best Practices for Sales Development

Published By: Conversica     Published Date: Nov 10, 2015
In “Best Practices for Sales Development: Turning Leads into Opportunities,” Conversica and Five9, a cloud contact center software firm, share real-world metrics, strategies and resources for businesses ready to evolve to the next stage.
Tags : 
conversica, sales pipeline, sales opportunity, leads, lead nurturing, lead intelligence, nurturing, marketing automation
    
Conversica

Don't Hamstring your Virtual Apps: Remove the Bottleneck with Hyperconvergence

Published By: Dell EMC     Published Date: Nov 05, 2015
IT organizations are aggressively virtualizing their data centers, creating private cloud environments that help them reduce capital infrastructure and data center costs, improve security, and simplify management. However, potential hurdles, if left unaddressed, can get in the way of fully benefiting from a private cloud. Download this summary to learn more.
Tags : 
    
Dell EMC
Start   Previous    6 7 8 9 10 11 12 13 14 15 16 17 18 19 20    Next    End
Search      

Add Research

Get your company's research in the hands of targeted business professionals.