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Magic Quadrant for the CRM Customer Engagement Center

Published By: Pega     Published Date: Jun 21, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
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Pega

Magic Quadrant for the CRM Customer Engagement Center

Published By: Pega     Published Date: Jun 21, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
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Pega

Magic Quadrant for the CRM Customer Engagement Center

Published By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
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best practices, customer support, business intelligence, business optimization, customer engaement, business management, business process management, customer interaction service, customer relationship management, customer satisfaction, customer service, collaboration
    
Pega

5 Key Reasons to Migrate from Cisco ACE to F5 BIG-IP

Published By: F5 Networks Inc     Published Date: Jun 24, 2015
To succeed in this dynamic environment, organizations must create networks that combine core layer 4-7 functionality, programmability, and application fluency into a scalable Application Delivery Network. While these components all bring their individual benefits, the real lasting value lies in the resulting synergy of the combined solution. Read this whitepaper to learn about the five advantages of F5 when evaluating a replacement for Cisco ACE.
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appplication services, cloud, software, load balancing, iot, agility, automation, operational efficiency, cisco ace, big-ip, deployment, software development, it management, knowledge management, enterprise applications, data management, business technology
    
F5 Networks Inc

Securing Endpoints Against The Next Generation of Attacks

Published By: CDW-Trend Micro     Published Date: Mar 26, 2015
In today’s ‘always on, always connected’ world where sensitive data is almost certain to be stored electronically, organizations can no longer afford to operate without some form of Endpoint Protection. The costs related to network downtime or stolen data resulting from malicious attacks significantly outweighs that of maintaining an up to date solution. Although the unified nature of Endpoint Protection has made extensive security functionality easier to manage, selecting the right products can be a difficult task. This whitepaper aims to explain how the core functionality of Enterprise Protection suites have developed, what to look for in a solution, and which technologies will need to be considered in the future. In today’s business environment, it is no longer a question of whether to invest in Endpoint Protection, but a question of which solution is right for your organization.
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endpoint security, data security, endpoint protection, enterprise protection, technology, networking, security, it management
    
CDW-Trend Micro

The Forrester Wave™: Enterprise Social Platforms, Q2 2014

Published By: Jive     Published Date: Feb 12, 2015
The Forrester Wave can help your organization in evaluating an enterprise social platform. The full report covers 13 vendors with specific information on core functionality and strategy.
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enterprise, transition, interaction, digital business, social networks, vendor evaluations, vision, communication, collaboration, market assessment
    
Jive

Private Cloud: It's More than Just Virtualization

Published By: NetApp     Published Date: Jun 09, 2014
This white paper from Forrester Consulting reviews the core functionality required to maximize private cloud benefits and provides some best practices for enterprise cloud deployments.
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netapp, cloud computing, storage, private cloud array, best for company, private cloud, it management, data center
    
NetApp

Risk Tech 100 2014 Report

Published By: IBM     Published Date: Apr 22, 2014
Researched and compiled independently by Chartis, the RiskTech100® evaluates and ranks the world’s most influential risk technology providers based on a range of criteria. IBM retains its top position in the 2014 RiskTech® 100 rankings with top scores for functionality, market presence and innovation. The Chartis report is acknowledged globally as one of the most comprehensive and prestigious studies of risk technology vendors. The report also tracks key trends and developments in the risk technology marketplace. Read the report to learn how IBM can support your risk and compliance efforts to drive business performance and better outcomes.
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ibm, chartis, risktech100, risk technology, risk technology vendors, security, risk, compliance, risk management
    
IBM

Modernize Your Business with Oracle ERP Cloud

Published By: Oracle     Published Date: Apr 22, 2014
This eBook explores the core components of a cloud-based ERP solution that delivers enterprise-class software without sacrificing functionality or changes to business processes and with no additional cost for infrastructure and complicated integrations.
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cloud, erp, oracle, applications, infrastructure, cloud computing
    
Oracle

Private Cloud: It's More than Just Virtualization

Published By: NetApp     Published Date: Jan 21, 2014
This white paper from Forrester Consulting reviews the core functionality required to maximize private cloud benefits and provides some best practices for enterprise cloud deployments.
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netapp, cloud computing, storage, private cloud array, best for company, private cloud, data management, data center
    
NetApp

The Forrester Wave: Online Testing Platforms

Published By: Adobe     Published Date: Nov 07, 2013
In Forrester’s 53-criteria evaluation of online testing platform vendors, we identified the seven most significant providers — Adobe, Autonomy, Maxymiser, Monetate, Optimizely, SiteSpect, and Webtrends — in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria, and where these vendors stand in relation to each other, to help customer intelligence professionals select the right partner for their online testing needs.
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adobe, forrester wave, online testing platforms, vendor selection, optimize core competency, digital marketers, maturing vendor solutions, future of online testing, growing online testing requirements, online testing vendors, balance functionality, balance usability, customer intelligence, right partner, online testing needs, performance testing, content management system, spend management
    
Adobe

How to Select the Right Remote Support Tool: A Practical Guide for the Support Desk Owner

Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
This guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process.
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logmein, remote support, remote support tool, support desk, remote support solutions, support agents, core functionality, usability, customization, branding, security, scalability, deployment model, remote support software, software development, customer interaction service, customer relationship management, customer satisfaction, customer service, business technology
    
LogMeIn Rescue

Private Cloud: It's More than Just Virtualization

Published By: NetApp     Published Date: Sep 24, 2013
This white paper from Forrester Consulting reviews the core functionality required to maximize private cloud benefits and provides some best practices for enterprise cloud deployments.
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private cloud, virtualization, technology, best practices, enterprise cloud, netapp, cloud deployments, data management, business technology, data center
    
NetApp
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