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Crossing Boundaries for Contact Centers

Published By: Interactive Intelligence     Published Date: Sep 11, 2013
Cloud communications provide myriad benefits for organizations, including speed of deployment, the ability to future-proof infrastructure and applications, business continuity, predictable monthly payments, and many more. Most organizations turn to the cloud in order to cost-effectively access enhanced capabilities while eliminating the complexity of deploying and managing premises-based solutions. Cloud-based contact center solutions offer additional benefits, notably the ease of adding or removing agents as needed based on fluctuating or seasonal traffic, ease of deploying remote or at-home agents, and ease of adding multi-channel services.
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interactive intelligence, contact centers, organizations, deployment, cloud, solutions, seasonal traffic, infrastructure
    
Interactive Intelligence

Boosting Productivity Among Today’s Decentralized Workforce with Video Conferencing

Published By: Arkadin     Published Date: Sep 11, 2013
Cost effective, simple to deploy, next generation HD video conferencing solutions are no longer limited to C-level boardrooms, today enabling face-to-face meetings at the knowledge worker level delivering high levels of engagement and increased productivity.
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: video conferencing, video collaboration, cloud-based video conferencing, hd-video conferencing, mobile video conferencing, mobile video communications, enterprise video conferencing, saas video conferencing
    
Arkadin

Driving Efficiencies with Remote Collaboration in the Legal Services Industry

Published By: Arkadin     Published Date: Sep 11, 2013
The legal industry, like almost all others, is faced with doing more with fewer resources. This whitepaper provides valuable information on how remote collaboration solutions such as audio, video, and web conferencing can help lower costs, increase productivity, and drive incremental revenue.
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legal, legal solutions, legal communications, legal collaboration, legal conferencing, legal issues, compliance laws, law
    
Arkadin

How to Do Capacity Planning

Published By: TeamQuest     Published Date: Sep 09, 2013
This paper describes the fundamental steps for performing capacity planning.
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teamquest, capacity planning, cost effective, fundamental, business technology
    
TeamQuest

Cost-Effective Disaster Recovery for Mission-Critical Apps

Published By: NETIQ     Published Date: Sep 09, 2013
This Forrester Technology Adoption Profile (TAP) shows how growth in mission-critical applications is driving disaster recovery initiatives, enhanced disaster recovery capabilities shorten recovery objectives and the future of disaster recovery rests with advanced continuity tools. To learn more, download your copy of this informative Forrester TAP today.
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netiq, disaster recovery, replication, recovery, forrester, technology adoption profile, mission critical, white paper
    
NETIQ

Practical Guide to Cost-Effective Disaster Recovery Planning

Published By: NETIQ     Published Date: Sep 09, 2013
Virtualization technology can solve the cost vs. time dilemma that traditional data recovery solutions pose, enabling organizations to quickly and cost-effectively recover all server workloads. To learn more, download your copy of this NetIQ paper today.
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netiq, white paper, disaster recovery, workload mirroring, removable-media backup, server workload, virtualization technology, security
    
NETIQ

Security and HIPAA Compliance: Meeting the Challenge of Securing Protected Health Information

Published By: NETIQ     Published Date: Sep 09, 2013
This white paper looks at the most important elements of securing sensitive health information and meeting HIPAA compliance requirements in a scalable and cost-effective way.
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netiq, security, hipaa, compliance, protected health information, hitech act, compliance requirements, healthcare
    
NETIQ

CEB Finance Quarterly, Q3 2013

Published By: CEB     Published Date: Sep 04, 2013
Analysis on the key challenges, developments, and innovations affecting corporate and business finance. This edition helps you to compare your cost and growth assumptions with peers, establish a finance-friendly corporate culture, develop critical guidance-based skills on your team, mobilize global cash balances, increase the effectiveness of investor targeting, and improve business analytics.
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corporate culture, thought leadership, finance talent, cash balances, investor targeting, finance outlook, business analytics
    
CEB

Extending Planning & Forecasting with Analytics

Published By: IBM     Published Date: Sep 03, 2013
As renowned cost accounting professor Chuck Horngren notes, corporate finance executives can deliver the greatest value by establishing the sturdiest foundation of timely, reliable and relevant facts. This analytical platform ultimately enables their organization’s most important measures – including revenue growth, return on invested capital and profit growth as measured by EBITDA – to outpace the financial outcomes of the competition. The goal is to support speed and effectiveness in decision-making.
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extending, planning, forecasting, analytics, ibm, financial analytics, support speed, knowledge management
    
IBM

Manage eBook: Making the Most of Your Connections

Published By: IBM     Published Date: Aug 21, 2013
Have you ever found yourself in this untenable position? Your web team and email program owners are targeting the same customers, with different offers, or worse, competing offers. Siloed systems and teams limit marketers’ ability to make sound assessments about performance and spending. Marketers around the world spend over one trillion USD each year. Yet, most of them still manage their marketing programs with a hodgepodge of spreadsheets and disconnected applications. Unnecessary costs, delays and poor collaboration plague marketers. Under increasing pressure to connect with customers while doing more with less, marketers who strive to optimize marketing performance through a single integrated software platform can make the best use of people, programs and resources. Today, you need a return on every dollar spent and a platform that aligns technology, people and processes to help create effective, efficient marketing programs that support customers for life.
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enterprise marketing management, marketing management, marketing roi, marketing connections, marketing performance, return on investment, marketing optimization, business intelligence
    
IBM

Build the Business Case: Choosing Blades to Lower IT Costs & Improve Agility

Published By: Hewlett-Packard     Published Date: Aug 02, 2013
If your organization is deploying a new server farm or cluster for any reason — a newly virtualized application or a growing business initiative, perhaps — this is the time to consider blade servers as a cost-effective alternative to traditional rack servers. In most use cases, you will find blade servers to be less expensive than rack servers for both the initial purchase as well as for long-term total cost of ownership (TCO). In addition, blades enable improvements in manageability, agility, scalability and power consumption.
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blades, it costs, cost of ownership, infrastructure, business intelligence, productivity, project management, service management
    
Hewlett-Packard

The Business Case For Cloud-to-Cloud Backup

Published By: Backupify     Published Date: Jul 15, 2013
Data that once lived in basements and backrooms is being moved to cloud-based servers and SaaS applications. Historically, data backup has always been a key component of any IT strategy – whether it was stored on floppy disks, duplicate servers, or in custom built applications. With this shift to the cloud, backup shouldn’t be taken out of the strategy; rather, it should be re-thought to be more adaptable and cost-effective –the same reason you moved to the cloud in the first place.
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cloud, backup, saas, it strategy
    
Backupify

An Enlightened Approach to Data Preservation in the Era of the Legal Hold

Published By: CompareBusinessProducts.com     Published Date: Jul 11, 2013
Data drives everything in today's business world, and it would be hard to name a more important concern for today’s corporate arena than data preservation. The growing urgency of this matter, until last year a novelty to most attorneys, touched off a flurry of rulings in the area of legal holds in 2010, with several major court decisions redrawing the map in what had been virtual terra incognita.
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legal, litigation, preservation, strategy, technology, e-discovery, cost effectiveness, legal hold
    
CompareBusinessProducts.com

Intelligent Preservation - A New Strategy to Proactively Lower Litigation Costs While Protecting You

Published By: CompareBusinessProducts.com     Published Date: Jul 11, 2013
The costs of e-discovery are mind-blowing. Despite the technologists who announce advancements in storage, search and retrieval software to help drive down the unit costs, the frequency and sheer volume of e-discovery pushes costs in the opposite direction. With the ever burgeoning amount of data that is being created and retained each and every day, despite our best efforts to “govern” its retention, these costs seem destined to only escalate and further cut into corporate profits.
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legal, litigation, preservation, strategy, technology, e-discovery, cost effectiveness
    
CompareBusinessProducts.com

The Customer Service Balancing Act

Published By: Jive Software     Published Date: Jun 26, 2013
Balancing customer service quality and costs is an ongoing battle for most organizations. Superior service means higher labor spend, but shunting customers into long support queues and confusing self-help areas costs companies loyalty and retention. Conventional technologies don’t help much: They’re fragmented, with no unified view of customer interactions; they don’t provide effective peer-based support, leaving customers frustrated and dissatisfied; and they do nothing to improve retention, knowledge-sharing and overall enablement of service rep teams. Learn how social business tools eliminate the conventional cost/quality trade-offs.
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customer service, customer service quality, customer experience
    
Jive Software

Metzler: The 2013 Application and Service Delivery Handbook

Published By: Silver Peak     Published Date: Jun 24, 2013
Background and Goals of the 2013 Application and Service Delivery Handbook Throughout the 2013 Application and Service Deliver Handbook, the phrase ensuring acceptable application and service deliver will refer to ensuring that the applications and services that an enterprise uses: Can be effectively managed Exhibit acceptable performance Incorporate appropriate levels of security Are cost effective
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application, service delivery, cost effective, security, technology, encryption, supporting chatty protocols, transmitting files
    
Silver Peak

The Status Quo Challenge: Is Your Office Running as efficiently as it Could Be?

Published By: Seamless     Published Date: Jun 18, 2013
Whether you have been with your company for 30 years or just completed your first week, chances are pretty high that you are endlessly busy and things never seem to slow down. With so much to wrap your head around and the mindset of not skipping a beat, you likely never had a moment to pause, reevaluate the way things were being done and think to yourself, “What is the real method to this madness here and is there a better, more productive and cost-effective way we could be doing it?
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efficiency, productivity, evaluation, performance, automation, application integration, application performance management, best practices
    
Seamless

Reducing the Costs of Delivering Compute Services in VMware vCloud Director Environments

Published By: VMTurbo     Published Date: Jun 18, 2013
VMware vCloud Director has created tremendous potential for service providers and enterprises to deliver agile and cost effective Infrastructure-as-a-Service (IaaS) through its ability to automate the self-provisioning of virtual data center service offerings by customers. Since a multitude of commodity cloud providers have appeared seemingly overnight, service providers and enterprises must harness technologies like vCloud Director to reduce the overall cost of delivering compute services. With automated self-service provisioning in place, the next wave of opportunities for cost and performance optimization lies in operations management. This document details how VMTurbo Operations Manager delivers unique business value, addressing significant gaps in VMware vCloud offerings.
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compute service, vmware vcloud, director environments, reduce costs
    
VMTurbo

Predictive Coding: The Next Frontier in Legal eDiscovery

Published By: Rand Secure Archive     Published Date: Jun 06, 2013
Without a doubt, technology has revolutionized the way business is done. The vast majority of internal and external communication is now done through email, instant messaging, VOIP and other types of electronic communication. In addition, most business documents exist in digital form. The digitization of business has had significant implications for litigation. Legal eDiscovery is now an essential part of settling cases between organizations. Previously, many companies believed that eDiscovery was only for organizations that were public or highly regulated, but now most companies recognize that electronically stored information (ESI) regulations are applicable to all organizations and there is an ever-increasing need for cost-effective eDiscovery.
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coding, ediscovery, legal, effective, organization, networking, security, it management
    
Rand Secure Archive

Case Study: Reliance Life Insurance Corporation Gaining market leadership with self-service

Published By: IBM     Published Date: May 20, 2013
Reliance Life Insurance launched a comprehensive self-service portal solution that has enabled it to expand rapidly and cost effectively in India’s burgeoning life insurance market, and gain market insights into the kinds of offerings Indian consumers are looking for. By optimizing its product portfolio, Reliance was able to double its market share and become one of the most competitive companies. Getting the right products and features to market 50 percent faster enabled Reliance to emerge as an innovator in India’s life insurance industry.
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reliance life insurance, gaining, market, leadership, self-service, portal, solution, ibm
    
IBM

Integration #Fail

Published By: TIBCO     Published Date: May 15, 2013
Integration may not be new, but its role has drastically changed. Once used simply for support, it is now an enabler – serving as an indispensable foundation critical to achieving agility, efficiency, and growth. Done well, it can drive better business decisions, more cost-effective operations, and be the catalyst for competitive advantage. Architected without a clearly defined strategy, however, integration will fail to deliver on its promise. What are some of the pitfalls you can avoid when augmenting an existing infrastructure to maximize performance, results, and success? Read on.
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integration, infrastrucutre, performance, enterprise, efficiency, growth, application integration, application performance management
    
TIBCO

Are you spending more than you realize on Active Directory Management?

Published By: Dell Software     Published Date: May 10, 2013
Active Directory is critical to your IT infrastructure, but, if you’re relying on native tools and PowerShell scripts, it may be costing you much more than you think. Learn about how the right tools can put you back in control, making AD management easy and cost effective.
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native tools, powershell scripts
    
Dell Software

Deploying Flash in the Enterprise

Published By: Netapp     Published Date: May 03, 2013
Flash is quickly emerging as the preferred way to overcome the nagging performance limitations of hard disk ddrives. However, because flash comes at a significant price premium, outright replacement of HDDs with flash only makes sense in situations in which capacity requirements are relatively small and performance requirements are high. Learn how deployment approaches—including hybrid storage arrays, server flash, and all-flash arrays—that combine the performance of flash with the capacity of HDDs can be cost effective for a broad range of performance requirements.
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deploying flash, hdd, hard disk drives, enterprise it
    
Netapp

HL7 Integration: From Trial and Error to Predictable Project Outcomes and Margins

Published By: Caristix     Published Date: May 03, 2013
The costs and risks associated with the entire interfacing lifecycle are no longer acceptable in a world that requires fast turnarounds and go-live dates. Those implementing HL7 interfaces can tap into new – and proven – best practices for more effective scoping and overall project success.
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hl7, integration, interface, midical, heathcare, costs, risks, interfacing project
    
Caristix

Using modular data center design to create a highly efficient data center

Published By: IBM     Published Date: May 02, 2013
The explosion in IT demand has intensified pressure on data center resources, making it difficult to respond to business needs, especially while budgets remain flat. As capacity demands become increasingly unpredictable, calculating the future needs of the data center becomes ever more difficult. The challenge is to build a data center that will be functional, highly efficient and cost-effective to operate over its 10-to-20-year lifespan. Facilities that succeed are focusing on optimization, flexibility and planning—infusing agility through a modular data center design.
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modular, data center, efficient, optimization, flexibility, cost-effective
    
IBM
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