customer relations

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An Analysis of Aggressive Online Targeted Against Corporations, Their Products, Services, and Brands

Published By: Cymfony     Published Date: Jul 11, 2007
The Internet has become a hospitable environment for people looking to advance aggressive forms of criticism against corporations. The same social media technologies that strengthen your company’s relationship with consumers also make is easy for a single critic to mount an aggressive campaign against you. This whitepaper will present new research that reveals what drives this type of aggressive behavior.
Tags : 
collaboration, customer behavior, customer service, online behavior, criticism, crm, customer relationship, customer satisfaction, branding, wal-mart, mcdonalds, evil empire, cymfony
    
Cymfony

Case Studies for Aggressive Online Behavior Aimed at Large Corporations

Published By: Cymfony     Published Date: Jul 11, 2007
This new study by Harvard's Berkman Center for Internet & Society analyzed corporate attacks against leading companies like Wal-Mart, McDonald’s, AOL, Genzyme and Lufthansa. This study establishes three profiles of corporate attacks and examines the unique behavior patterns and personal motivations behind each.
Tags : 
collaboration, customer behavior, customer service, online behavior, criticism, crm, customer relationship, customer satisfaction, branding, wal-mart, mcdonalds, evil empire, cymfony
    
Cymfony

An Analysis of Aggressive Online Behavior Targeted Against Corporations, their Products and Brands

Published By: Cymfony     Published Date: Jul 11, 2007
The Internet has become a hospitable environment for people looking to advance aggressive forms of criticism against corporations. The same social media technologies that strengthen your company’s relationship with consumers also make is easy for a single critic to mount an aggressive campaign against you. This whitepaper will present new research that reveals what drives this type of aggressive behavior.
Tags : 
collaboration, customer behavior, customer service, online behavior, criticism, crm, customer relationship, customer satisfaction, branding, wal-mart, mcdonalds, evil empire, cymfony, best practices, customer interaction service, customer relationship management, corporate portals
    
Cymfony

Case Studies for Aggressive Online Behavior Aimed at Large Corporations

Published By: Cymfony     Published Date: Jul 11, 2007
This new study by Harvard's Berkman Center for Internet & Society analyzed corporate attacks against leading companies like Wal-Mart, McDonald’s, AOL, Genzyme and Lufthansa. This study establishes three profiles of corporate attacks and examines the unique behavior patterns and personal motivations behind each.
Tags : 
collaboration, customer behavior, customer service, online behavior, criticism, crm, customer relationship, customer satisfaction, branding, wal-mart, mcdonalds, evil empire, cymfony, best practices, customer interaction service, customer relationship management, corporate portals
    
Cymfony

Asserting Control, Seizing Opportunity in High Tech: 5 Critical Success Factors

Published By: Microsoft Dynamics     Published Date: Jul 11, 2007
Until recently, many high-tech manufacturers – especially small and medium-sized businesses – have been able to survive by applying 80% of their operational focus to 20% or less of their critical customers and suppliers. That was then. The new mandate from channel masters is for more intense, collaborative relationships with fewer suppliers.
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industry directions, oem, manufacturing, manufacturer, scm, supply chain, ems, electronics manufacturing, productivity, plm, product lifecycle management, cost control, r&d, r & d, enterprise resource, erm, erp, microsoft dynamics, business integration, business management
    
Microsoft Dynamics

Microsoft Dynamics Case Study: Best Buy for Business

Published By: Microsoft Dynamics     Published Date: Jul 09, 2007
Saddled with a home-grown business-management tool originally designed for its retail business, the Best Buy for Business sought a solution that would support its extensive outside sales force and would provide a commercial CRM solution it could sell to business customers. Best Buy for Business found both in Microsoft Dynamics CRM.
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microsoft, microsoft dynamics, sales automation, salesforce automation, scm, supply chain management, crm, customer relationship management, small business, mid-sized business, crm software, customer service, sales & marketing software, application integration
    
Microsoft Dynamics

5 Simple Ways to Revolutionize Customer Loyalty Through Email Marketing

Published By: Campaigner     Published Date: Jun 05, 2007
Targeted and personal, no medium today is as effective at empowering marketers with the ability to reach out and connect with their customers on a real 1-to-1 level more than Email Marketing. This insightful White Paper provides 5 simple but powerful email tactics that will keep your customers coming back for more.
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email marketing, crm, customer relationship management, customer experience management, customer satisfaction, email, got, got corp, gotcorp, got corporation
    
Campaigner

5 Simple Ways to Revolutionize Customer Loyalty Through Email Marketing

Published By: Campaigner     Published Date: Jun 05, 2007
Targeted and personal, no medium today is as effective at empowering marketers with the ability to reach out and connect with their customers on a real 1-to-1 level more than Email Marketing. This insightful White Paper provides 5 simple but powerful email tactics that will keep your customers coming back for more. 
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email marketing, crm, customer relationship management, customer experience management, customer satisfaction, email, got, got corp, gotcorp, got corporation
    
Campaigner

Seven Domains of Successful SaaS Enterprise Deployments

Published By: Salesforce.com     Published Date: Apr 26, 2007
This paper summarizes the key ingredients for a successful on-demand implementation. Find out how you can benefit from the knowledge gained by the Salesforce.com Global Services organization, as outlined in the seven domains described in this paper.
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salesforce, salesforce crm, crm, customer relationship management, mobile, saas, sales tools, best practices, business intelligence, business management, business process management, call center management, customer satisfaction, enterprise resource planning, enterprise software, project management, sales & marketing software, sales automation
    
Salesforce.com

Interview: Don Tirsell, Product Marketing, Informatica

Published By: Informatica     Published Date: Apr 16, 2007
Don Tirsell, Senior Director of Product Marketing at Informatica, discusses "complex data," their recent acquisition of Itemfield, and how Itemfield's technology fits into Informatica's overall data integration platform.
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data integration, crm, crm tool, crm tools, customer relationship management, podcast, informatica
    
Informatica

Informatica Announces Salesforce.com On-Demand Solution: TDWI

Published By: Informatica     Published Date: Apr 16, 2007
On-demand computing is apparently in demand, at least in the eyes of data integration specialist Informatica Corp. The Switzerland of data integration, as some have called it, just announced availability of its first on-demand offering, which is specifically designed to handle data from Software-as-a-Service (SaaS) stalwart, Salesforce.com.
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salesforce, crm tools, crm, customer relationship management, salesforce.com, crm tool, on-demand, ondemand, on demand, podcast, informatica
    
Informatica

Interview: Karen Hsu, Informatica

Published By: Informatica     Published Date: Apr 16, 2007
David Loshin, consultant and author talked to Karen Hsu about Informatica's data quality, unstructured data and data governance solutions. Karen highlighted customers like Navteq and Humberside Police's innovative use of Informatica.
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b-eye, business intelligence, data integration, karen hsu, interview, informatica, crm, customer relationship management, crm tools, crm tool, data governance, data quality
    
Informatica

Seven Steps to Successful Data Migration

Published By: Informatica     Published Date: Apr 16, 2007
In Informatica's data migration podcast, Arvind Parthasarathi spoke with editorial director, James E. Powell.  He explores "the seven steps", what IT does wrong, what keeps IT from getting started and what one can do to improve the odds of data migration success.
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data migration, podcast, crm, customer relationship management, informatica
    
Informatica

The Future Sales Force - A Consultative Approach

Published By: Microsoft Dynamics     Published Date: Apr 13, 2007
If your company uses a contact management or customer relationship management (CRM system), you need to ask one additional key question. Does your CRM or contact management system tie your consultative sales, ROI analysis and proposal production process together?
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microsoft, microsoft white paper, crm, customer relationship management, contact management, sales, consultative sales, roi, crm software, microsoft dynamics, small business networks, business integration, business management, enterprise software, return on investment, sales & marketing software, sales automation, workforce management, windows, productivity
    
Microsoft Dynamics

Cost Justification: Profitable Customer Loyalty

Published By: Business Assyst     Published Date: Mar 26, 2007
Interest in customer loyalty programs has never been more avid. After a number of years when such programs always seemed to be on the brink of taking off - but never quite managed to reach expectations - recent years have seen a real and dramatic increase in their uptake. This paper explores the issues which need to be addressed in order to cost justify the implementation of a customer loyalty system.
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crm, customer relationship management, customer experience management, loyalty, retention, business metrics, affinity, business assyst
    
Business Assyst

Do Smart Cards and Loyalty Systems Really Mix?

Published By: Business Assyst     Published Date: Mar 26, 2007
This paper considers whether smart cards really do have a role to play in loyalty systems or whether they are simply being promoted by the suppliers of smart card technology into what they see as a fast growing, profitable marketplace.
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customer satisfaction, customer relationship management, customer interaction service, customer experience management, smart card, smart cards, access control, business assyst
    
Business Assyst

The Future of the Loyalty Industry

Published By: Business Assyst     Published Date: Mar 26, 2007
The last ten years has been devoted to developing ways of gaining knowledge of and understanding customers, the next ten years will be devoted to developing ways of using the information. Those that do this effectively will win and those that don't bother will surely fail.
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business analytics, business metrics, customer relationship management, crm, loyalty, affinity, retention, business assyst
    
Business Assyst

Have Loyalty Cards Peaked?

Published By: Business Assyst     Published Date: Mar 26, 2007
Have loyalty cards reached the stage in their development when they are likely to be merged with other marketing and retailing systems, or will they simply fade away and join their precursors, the green shield stamps, in some far flung promotional graveyard?
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customer experience management, customer interaction service, customer relationship management, crm, customer satisfaction, loyalty, affinity, business assyst
    
Business Assyst

Introduction to the Loyalty Industry

Published By: Business Assyst     Published Date: Mar 26, 2007
Who said, "Money Can’t Buy You Love"? A useful metaphor, though, to help understand the true concept behind customer loyalty. Loyalty programs are about developing sustainable, mutually beneficial relationships. Price incentives can generate a short-term sales uplift but will not engender long-term loyalty.
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customer experience management, customer interaction service, customer relationship management, crm, customer satisfaction, loyalty, affinity, business assyst
    
Business Assyst

Presenting a Real-Time Enterprise for Your Company

Published By: NetSuite     Published Date: Mar 09, 2007
This exclusive Yankee Group White Paper reveals and examines how mid-size businesses can now build a real-time enterprises and leverage real-time information. Learn how to reduce scattered information and silo databases that prevent your enterprise from achieving operational excellence.
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crm, netsuite, erp, real time enterprise, mid-size businesses, silo database, customer relationship management, enterprise resource planning, netsuite, it management, knowledge management, enterprise applications, best practices, business integration, business management, enterprise software, total cost of ownership, productivity, project management, desktop management
    
NetSuite

Growing Gift Card Demand Evokes Change

Published By: CommercialWare     Published Date: Mar 06, 2007
Customers enjoy buying and receiving gift cards. The new challenge is for retailers to provide gift cards that mesh with the way customers want to use the cards. Many early systems cannot efficiently support the changes in demand.
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customer service, customer interaction service, customer relationship management, gift cards, datavantage, commercialware, ebusiness
    
CommercialWare

Creating Competitive Advantage in Demanding Retail Environments

Published By: CommercialWare     Published Date: Feb 28, 2007
This paper explores what cross-channel transparency looks like through the consumer's eyes, the costs retailers incur by maintaining the status quo, and key steps retailers need to consider as they undertake cross-channel initiatives.
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as/400, web sphere, customer relationship management, customer service, ebusiness, enterprise software, supply chain management, manufacturing, cross-channel, datavantage, commercialware
    
CommercialWare

Meeting and Exceeding PCI 1.1 Compliance Today

Published By: Secure Computing     Published Date: Feb 27, 2007
All merchants and service providers that handle, transmit, store, or process information concerning credit cards are required to be compliant with the Payment Card Industry Data Security Standards requirements (PCI), or face contract penalties or even termination by the credit card issuers. This paper discusses the 12 requirements of PCI, and how Secure Computing's portfolio of security solutions can help enterprises meet and exceed them.
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security, compliance, data protection, database security, pci, credit cards, privacy, consumer protection, ebusiness, customer relationship management, software compliance, security management, security policies, secure computing, securecomputing, intrusion prevention, pci compliance
    
Secure Computing

Industry Leading Solutions for Comprehensive Manufacturing Control

Published By: Infor     Published Date: Feb 27, 2007
Infor Discrete Manufacturing Essentials are built exclusively for discrete manufacturers, with specific functionality that addresses the industry's essential challenges. The result? For one typical Infor customer, a 50 percent reduction in data processing costs and fully automated management of more than 11,000 items and 200 suppliers.
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supply chain management, enterprise resource planning, erp, scm, enterprise performance management, supplier relationship, customer relationship management, infor, enterprise applications, manufacturing execution systems
    
Infor

Customer Management for Automotive Suppliers

Published By: Infor     Published Date: Feb 27, 2007
Automotive manufacturers have become some of the most demanding customers in the world. The TRANS4M Customer Management Solution helps you manage your relationship and your communications with automotive customers to help you meet your customers' requirements for communications and process integration and ultimately improve your supplier rating and keep your customers happy and their production lines moving.
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productivity, supply chain management, scm, customer service, customer relationship management, customer satisfaction, enterprise resource planning, automotive, automotive industry, infor
    
Infor
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