desk managers

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Innovation in Every Cup (Starbucks Case Study)

Published By: Workplace by Facebook     Published Date: Jun 24, 2019
Starbucks uses Workplace by Facebook to connect partners across geography, level, between field and headquarters. Workplace allows mobile engagement from partners who do not sit at a desk all day. A few months after introducing Workplace, more than 80% of the organization’s store managers were actively using it weekly, sharing knowledge and best practices and helping one another.
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Workplace by Facebook

Workplace Mobility, Consumerization, and Cloud Drive End-user Computing Transformation

Published By: VMware AirWatch     Published Date: Dec 09, 2016
To streamline the process of maintaining desktop environments, many IT managers are turning to mobile-cloud first approaches to application and desktop delivery. And if your business is in a similar transition, due to trends in BYOD, changing application delivery models, and worker mobility, your end-user computing environments could be becoming overly complex. To combat this rising complexity, you need to consider implementing hybrid consumption models that work at scale and address security threats. Read this white paper that details how the next generation of desktop architectures is taking mobility into account and how IT strategies are shifting from managing devices to managing users.
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VMware AirWatch

5 Habits of Effective Service Desk Managers

Published By: Cherwell Software     Published Date: Jun 29, 2015
Five Habits of Highly Effective Service Desk Managers.
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effective, service, manager, metrics, productivity, effectiveness, customer experience management, employee performance, service management, business technology
    
Cherwell Software

Why Every C-level Manager Should Care About Virtualization - Aberdeen E-Book

Published By: HP and Intel ®     Published Date: May 02, 2013
This report will explain what virtualization is, and highlight how it is optimizing the performance, both from an IT and business perspective across servers, storage and end user desktops. This report will define how top performing companies gain business advantages from virtualization technologies and outline key changes that must take place for C-Level managers to gain the fruits of the new IT.
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HP and Intel ®

Desktop Transformation e-Book: Assess, Design, Deploy

Published By: Citrix Systems     Published Date: Oct 08, 2012
Desktop virtualization is a top strategic business initiative for IT. While its value is understood, many IT managers are wondering, "How do I get started?"
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citrix, desktop, virtualization, transformation, technology, data management, best practices, desktop management, infrastructure, research
    
Citrix Systems

5 Hidden Costs of Using "Free" and Legacy Remote Access and Meeting Tools for Support

Published By: LogMeIn     Published Date: Mar 01, 2012
Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. LogMeIn consults daily with helpdesk and operations managers and here's what we've learned are the top five hidden costs of using legacy tools to provide remote support.
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support tools, customer support, technical support, technology, it support, service desk, help desk, business analytics, business intelligence, customer interaction service, customer relationship management, customer satisfaction, customer service
    
LogMeIn

Benchmarking Report 2009

Published By: LANDesk     Published Date: Dec 08, 2009
This report created by the Service Desk Institute and sponsored by LANDesk provides an insight into the UK IT Support Industry by examining the core of any organisation - the Service Desk. The study covers a wide range of issues from technology and metrics through to training and salaries.
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avocent, service desk, help desk, landesk, benchmarking, desk managers, technical desks, business management, customer relationship management, web service management, service management, desktop management, human resources services
    
LANDesk
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