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Top 10 Reasons You Need Quote and Proposal Automation

Published By: ConnectWise     Published Date: Aug 22, 2019
Start new client relationships off right with professional looking, timely, and accurate sales proposals that demonstrate the excellent customer service clients should expect from your organization. Quote and proposal automation speeds up the sales closing process. It allows sales professionals to spend less time on administration and more time doing what they do best—selling. Automate the quote and proposal process so your organization can quote and close more deals, leading to stronger sales revenue.
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ConnectWise

IT Service Excellence Tool Kit

Published By: ConnectWise     Published Date: Aug 22, 2019
How to meet and exceed customer expectations to ensure customer retention. Includes two parts: 1) Key Fundamentals and Best Practices for IT Service Delivery, 2) Your Blueprint for Managing Successful Service Delivery
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ConnectWise

Unifying Endpoint Management & Windows 10 Desktops

Published By: VMware     Published Date: Aug 16, 2019
Many IT departments are faced with the challenge of unifying endpoint management and Windows 10 desktops. Download this eBook to learn how your organization can excel with a modern approach to PC management by leveraging Windows 10 features to streamline the management of both PCs and mobile devices.
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VMware

Oxford Economics Worldwide Report: Managing SMB Growth

Published By: SAP Concur     Published Date: Aug 07, 2019
"Analyst Report: New growth strategies from cost-conscious businesses Use these insights to navigate business expansion and growth New research from Oxford Economics shows why “cost-conscious” SMBs are growing more successfully than their peers…(hint: more efficient cash flow management). Dig deeper into the data, and you’ll discover why some peers excel at business growth by using processes and tools that allow them to: • Why spending control is linked to smart business expansion • How spend management can improve agility and responsiveness • Which processes to automate for continued growth"
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SAP Concur

What US Consumers Want in 2019

Published By: Riskified     Published Date: Aug 06, 2019
By partnering with an end-to-end solution, merchants can increase approval rates and eliminate costly chargebacks and manual reviews. Those have been Riskified’s traditional benefits since we first struck out to change the eCommerce world in 2013. But in 2019, that’s simply not enough anymore. As eCommerce merchants continue to innovate, the expectations of American consumers have also risen. They expect a multitude of fulfillment options, and they demand that merchants provide them securely. For a business to stand out, offering an excellent product or service is not enough — it’s also about limiting confusion, limiting friction, providing reassurance, and creating the smoothest possible purchase journey every single time. It’s hard to do that alone. That’s what we’re here for.
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Riskified

Top Research For CIOs: Security

Published By: Masergy     Published Date: Aug 01, 2019
Realize The Value That Excellent Security Delivers
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Masergy

Power to the people: Customer Experience Excellence Report

Published By: KPMG     Published Date: Jul 31, 2019
The ability to make the right connections and walk in-step with people’s lifestyles, needs and desires has real currency in the unpredictable world of 2019. Find out the remarkable stories of brands that are not only becoming better acquainted with customers, but are delighting and surprising with zealous innovation. Read this report to discover: • how organisations can drive growth using employee and customer experience strategies • the key characteristics of organisations doing this successfully • the ‘Six Pillars’ framework for customer experience excellence • real-world insights from global CX leaders
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KPMG

Get help lowering your pharmacy costs with this free resource

Published By: Excellus BlueCross BlueShield     Published Date: Jul 25, 2019
Each year it seems pharmacy costs are taking a larger bite out of businesses like yours. We’re here to relieve some of the burden and help you reach your business goals by putting the sound advice you need right at your fingertips.
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pharmacy costs, health care costs, chronic health conditions, prescription costs, pharmacy benefits, medical and pharmacy integration, pharmacy benefits managers, pharmacy claims, drug benefits, pharmacy benefits management
    
Excellus BlueCross BlueShield

Hypergrowth Meets CX Excellence

Published By: ttec     Published Date: Jul 25, 2019
6 ways to accelerate your customer experience as fast as you're growing your business
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ttec

Your Property’s Complete Signage Solution

Published By: Four Winds Interactive     Published Date: Jul 19, 2019
The consistent delivery of an unmatched guest experience doesn’t happen by accident. It takes an unyielding dedication to excellence. And after more than 12 years of designing purpose-built digital signage solutions for the hospitality industry, we know what it takes to provide enduring value for your guests while also making content management easy for each of your end users.
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Four Winds Interactive

On-Demand Forrester Webinar: Leading the Digital Trust & Safety Transformation

Published By: Sift     Published Date: Jul 15, 2019
"In today’s digital landscape, balancing user experience with customer safety has never been more important -- or more difficult. By surveying 500 employees responsible for fighting fraud, Sift found that 77% prioritize delivering a frictionless experience, but nearly as many say fraud prevention blocks this goal. The answer isn’t additional fraud prevention. Businesses must adopt a Digital Trust & Safety approach, strategically aligning risk and revenue decisions supported by sophisticated processes and technology. How can you optimize your business strategies for the challenges and opportunities of the digital world? Read This Guide To Find Out How to move beyond reactive fraud-fighting strategies and deliver excellent customer experiences without compromising safety The 4 qualities of a Digital Trust & Safety organization A step-by-step guide to help you evolve to Digital Trust & Safety Why the time for Digital Trust & Safety is now "
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Sift

Leading the Digital Trust & Safety Transformation

Published By: Sift     Published Date: Jul 12, 2019
"In today’s digital landscape, balancing user experience with customer safety has never been more important -- or more difficult. By surveying 500 employees responsible for fighting fraud, Sift found that 77% prioritize delivering a frictionless experience, but nearly as many say fraud prevention blocks this goal. The answer isn’t additional fraud prevention. Businesses must adopt a Digital Trust & Safety approach, strategically aligning risk and revenue decisions supported by sophisticated processes and technology. How can you optimize your business strategies for the challenges and opportunities of the digital world? Read This Guide To Find Out How to move beyond reactive fraud-fighting strategies and deliver excellent customer experiences without compromising safety The 4 qualities of a Digital Trust & Safety organization A step-by-step guide to help you evolve to Digital Trust & Safety Why the time for Digital Trust & Safety is now"
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Sift

Top 3 Automation Processes to Improve Quality Management

Published By: ETQ     Published Date: Jul 10, 2019
Quality professionals recognize that streamlining processes can deliver significant returns, but many are unsure where or how to start. With dozens or even hundreds of processes, automating them all can seem overwhelming. In this white paper you'll learn: The three most important quality functions to automate for process excellence Strategies for streamlining your quality process so you can turn insight into action Tips for choosing a flexible platform that harnesses creative problem-solving.
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ETQ

Five Ways to Exceed Client Expectations for Your Consulting Firm

Published By: Deltek     Published Date: Jul 10, 2019
Having real-time access to engagement information via a cloud-based, integrated, information infrastructure is critical in delivering high-value, on time engagements that always delight clients. So why do so many consulting firms fail in this area, that they constantly advise clients on? Enjoy a complimentary copy of ProjectManagement.com’s new white paper on how an effective information infrastructure will ensure client excellence. Author Andy Jordan, consulting firm owner and industry expert, reveals the 5 ways to exceed client expectations and how consulting firms can leverage technology to achieve client excellence. Download the white paper today!
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Deltek

Digital Businesses Demand Agile Integration

Published By: OpenText     Published Date: Jun 28, 2019
Integration Technologies Should Reduce The Burden of Data Integration and Management Digital transformation has multiplied the number of packaged applications and the interfaces that support them. It also requires a greater agility from businesses to follow growing customer demands for value, innovation, and new and improved digital interactions. This means that interfaces must constantly evolve to support the continuous integration and continuous delivery (CI/CD) of systems of engagement. These applications are under pressure from customer experience, employee experience, and the required operational excellence of automation systems.
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OpenText

4 Reasons Why Excel and Construction Don’t Mix

Published By: Procore     Published Date: Jun 25, 2019
Did you know that more than 1.2 billion people use Microsoft Office? That’s one in 7 people. A huge portion of the world’s economy is managed through it: from small businesses all the way up to Fortune 500 corporations. Despite its popularity, Excel has its fair share of critics. What originated as rumblings among IT professionals and tech blogs, has quickly trickled into major business and technology publications. Some might think it harsh, but we want to show you the risks of using Excel in your business and help you understand how you can protect yourself, your company and your data from what Forbes refers to as ‘the most dangerous software on the planet’.
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Procore

Forrester TEI Report Service-The Total Economic Impact™ Of SAP Service Cloud

Published By: Google - SAP     Published Date: Jun 20, 2019
In today’s competitive world, customers have more choices than ever before, they have less patience in meeting their needs and they are eager to share their experiences -whether good or bad. With SAP Customer Experience service solutions, organizations can give their customers the right service on the right channel, delivering an excellent customer service experience at every point in their journey. In a 2017 Total Economic Impact study, Forrester Consulting found that a composite organization, a B2B company with 10,000 employees and 100,000 calls per month, realizes the following benefits when they invest in SAP Hybris Cloud for Customer, now part of the SAP Service Cloud: ? 363% ROI ? Increased service and field representative efficiency by 40% ? Raised income from upsell by 19% ? Reduced call center operational costs by 42% Want more details? Download the Forrester study commissioned by SAP. The Total Economic Impact of SAP Hybris Cloud for Customer (now part of SAP Service Clou
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Google - SAP

The Omnichannel Marketer’s Growth Roadmap

Published By: Emarsys - APAC     Published Date: Jun 12, 2019
Omnichannel isn’t just another buzzword you can ignore. In fact, today’s most successful marketing strategies all take an omnichannel track that puts customers at the center of a diverse network of interactions and engagements. In this white paper, you’ll learn: • How email can serve as the foundation of your omnichannel strategy • How Artificial intelligence marketing (AIM) can make it possible to not only achieve true 1:1 personalization, but also scale it • How to apply a step-by-step roadmap to your brand’s pursuit of omnichannel excellence
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Emarsys - APAC

Tomorrows experience today: Customer Experience Excellence Report

Published By: KPMG     Published Date: Jun 06, 2019
Disruptive technologies are transforming our world. The challenge is to make sense of them in a way that delivers competitive advantage and a superior customer experience. Read this report to discover: • the four key characteristics of organisations doing this successfully • the ‘Six Pillars’ framework for customer experience excellence • real-world insights from global CX leaders • insights into the state of CX in 14 different countries.
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KPMG

Enabling growth & service excellence by out-tasking data center operations

Published By: Schneider Electric     Published Date: May 31, 2019
Colocation facilities are rapidly designing and building new facilities in order to capitalize on market opportunity. Getting the facility up and running is the first challenge. The second? Recruiting, training, and retaining qualified data center staff. In this webinar, co-hosted by Tony DeSpirito, VP & General Manager Data Center Operations at Schneider Electric, & Brian Gisi, Infrastructure Management & Services Manager at IBM, to access field-tested methods & strategies that can help you: 1. Overcome the worldwide shortage of experienced data center professionals 2. Understand how out-tasking data center operations can benefit you & your clients 3. Identify key characteristics of a strong data center operations partner
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data center, business growth, schneider electric
    
Schneider Electric

Combustion & Fired Heaters eBook

Published By: Yokogawa Corporation of America     Published Date: May 27, 2019
An Analytical Approach to Improving Safety & Efficiency Fired heaters are the largest energy consumer in the manufacturing sector, and represent a tremendous opportunity for energy savings. However, energy efficiency is not the only concern for fired heaters. Compliance and safety are continuous challenges. In this eBook we explain how to improve fired heaters safety and efficiency by controlling combustion using TDLS technology. Download it now and learn: • The 4 top industry challenges related to fired heaters • How to efficiently and safely manage combustion • How TDLS technology can improve operational excellence in fired heaters Yokogawa's privacy notice for downloading contents.
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Yokogawa Corporation of America

Industrialization of Additive – The Digital Factory for Metal

Published By: 3D Systems     Published Date: May 24, 2019
For more than two centuries, industrial factory production has excelled in four key aspects: repeatability of the process, durability of parts produced, productivity of the workflow, and an economical total cost of operation. Factory workflows have been optimized to produce the best possible parts in volume, as inexpensively as possible. Any new production method or workflow process that hopes to be accepted alongside this standard process must meet or improve on these time-tested elements.
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3D Systems

On the Path to Digital Process Automation: A Spotlight on Financial Services

Published By: Group M_IBM Q2'19     Published Date: May 21, 2019
The age of digital transformation is firmly here, and with it comes a seismic shift in how businesses must operate if they intend to stay relevant and profitable. Though the role of process in digital transformation is often over-hyped, in truth, it remains a critical element in the fight to win, serve, and retain customers. In this digital age, businesses must holistically reframe their investment in process automation. In short, a compelling vision for process excellence must underpin this digital transformation, thereby transforming customerfacing processes and digitizing operational processes. The change is so profound that Forrester has renamed the category from business process management (BPM) to digital process automation (DPA). This shift, while continuing to drive down costs and drive up employee productivity, makes customer experience and digital transformation the primary success factors. This represents a powerful and necessary change of focus. In July 2017, IBM commission
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Group M_IBM Q2'19

Industrialization of Additive – The Digital Factory for Metal

Published By: 3D Systems     Published Date: May 14, 2019
For more than two centuries, industrial factory production has excelled in four key aspects: repeatability of the process, durability of parts produced, productivity of the workflow, and an economical total cost of operation. Factory workflows have been optimized to produce the best possible parts in volume, as inexpensively as possible. Any new production method or workflow process that hopes to be accepted alongside this standard process must meet or improve on these time-tested elements. To learn more, download this whitepaper today.
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3D Systems

4 Reasons Why Excel and Construction Don’t Mix

Published By: Procore     Published Date: May 13, 2019
A huge portion of the world’s economy is managed through Excel; from small businesses all the way up to Fortune 500 corporations. But even the most experienced user can make mistakes, and Excel was not designed to be forgiving of errors. Nearly 90% of all large spreadsheets contain serious errors, with a 1.79% chance of error per cell. Download this eBook to learn: • The key concerns of Excel in construction • Alternatives to the Excel software • What to look for in these alternatives
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Procore
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