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Vodafone Ireland implements world-class service excellence with HP BSM

Published By: HP     Published Date: Apr 13, 2014
Learn how business service management helped Vodafone Ireland transform from a reactive to a proactive IT Operations function. Read how BSM solutions enabled the Vodafone IT Operations group to align priorities to match the business and drive business value, delivering 300% ROI in one year.
Tags : 
apm, application performance, arcsight, bsm, business service management, communication service provider, ddma, discovery and dependency mapping, it operations group, it performance suite, it case study, omi, operations manager i, perform it, vodafone ireland, enterprise security, it management, knowledge management
    
HP

Enterprise Social Collaboration: Driving Customer Experience Excellence through Teamwork

Published By: Jive     Published Date: Apr 10, 2014
This report, by Aberdeen, both observes the way enterprise social collaboration (ESC) tools help companies empower their agents through connectivity and drive results and studies best practices in highly successful enterprise social collaboration program implementation.
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reachmail, enterprise social collaboration, customer service, connectivity, results, best practices
    
Jive

Managing fixed assets: How to excel without Excel®

Published By: Sage     Published Date: Mar 26, 2014
Here’s a riddle: What have you used for a very long time, occasionally pulled your hair out over, contains lots of cells with mathematical formulas, and is very stressful to update whenever a tax law or GAAP principle changes?
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sage, fixed assets, spreadsheets, tax payments, sarbanes-oxley, depreciation, tracking, planning, reporting, best practices, business intelligence, business process management, enterprise software, records management, sarbanes oxley compliance
    
Sage

Make Better Business Decisions Immediately with Big Data Visualization

Published By: Datawatch     Published Date: Mar 21, 2014
Big Data is not a new problem. Companies have always stored large amounts of data—structured like databases, unstructured like documents—in multiple repositories across the enterprise. The most important aspect of big data is not how big it is, or where it should be stored, or how it should be accessed. It’s the efficacy of business intelligence tools to plumb its depths for patterns and trends, to derive insight from it that will give companies competitive advantage in an increasingly challenging business climate. Visualization allows companies to analyze big data in real-time across a variety of sources in order to make better business decisions.
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visual data discovery, decision making software, data variety, business analysis, data visualization, big data, business analytics, business intelligence, real-time data, real-time data visualization, real-time data discovery, data variety software, data discovery software, data analysis software, data mining tools, data extraction, data reporting, pdf to excel, business reporting, data solutions
    
Datawatch

ISVs: Top 5 Ways Embedded Connectivity Accelerates Your Business

Published By: Progress Software     Published Date: Mar 12, 2014
This paper demonstrates how Progress DataDirect Connect helps you accelerate your business by paving the way for operational excellence, customer satisfaction, revenue growth, profitability and market leadership.
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progress software, connectivity, isv, datadirect connect, customer satisfaction, software development, data management, business technology, data center
    
Progress Software

Navex Global's 2015 Ethics & Compliance Hotline Benchmark Report

Published By: NAVEX Global     Published Date: Mar 11, 2014
This report reviews all-industry benchmarks created using data from all participating companies 4,600, in the NAVEX Global database and should serve as an excellent starting point for companies wishing to assess their organization’s reporting data—and help equip them to make informed decisions about programme effectiveness, potential problem areas and necessary resource allocations.
Tags : 
ethics, compliance, benchmarks, navex
    
NAVEX Global

AT&T and IBM's Private Cloud Partnership:  From Competition to Coopetition

Published By: IBM     Published Date: Feb 27, 2014
Learn about AT&T and IBM's Private Cloud Partnership and see how AT&T excelled their business and performance through this partnership.
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at&t, ibm, private cloud, network, security, performance, reliability, best practices, business intelligence, business management
    
IBM

Scott Brownrigg Success Story: Designing the Future

Published By: Adobe     Published Date: Feb 20, 2014
Award-winning design practice advances architecture, interior design, and planning excellence by standardizing on Adobe Creative Cloud and Adobe Acrobat® Pro.
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adobe, adobe creative cloud, software, software deployment, enterprise agreement, license management, document security, compliance, collaboration, productivity, file management, pdf files, it management, document management, standardization, software development, contact management, content integration, content management system, information management
    
Adobe

Driving Operational Excellence with Predictive Analytics

Published By: IBM     Published Date: Feb 10, 2014
Manage physical and virtual assets, maintain your infrastructure and capital equipment and maximize the efficiency of your people, processes and assets with predictive analytics.
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ibm, ibm business analytics, operational analytics, predictive maintenance, insights, data analysis, roi, operational value cycle, ibm spss, asset management, infrastructure management, it management, knowledge management, analytical applications, business intelligence
    
IBM

B2B Cloud Integration: A Strategic Apporach to Optimizng Your Value Chain

Published By: IBM     Published Date: Feb 04, 2014
This ebook presents an overview of the B2B integraiton landscape: its challenges, its opportunities, and the approaches that leading organizations follow in developing a robust and scalable EDI solution. It also summarizes the IBM B2B Cloud Services offering, with real-world examples of how companies are leveraging the IBM Cloud to Excel amid escalation global complexity, demand volatility and new customer requirements.
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ibm, smarter commerce, b2b, cloud integration, optimizing chain value, cloud transformations, edi networks, increase efficiency, drive collaboration, ibm cloud, edi solution, b2b vision, dynamic global markets, collaboration network, integration services, integration offerings, value chain, edi environment, best practices, supply chain management
    
IBM

A Total-Cost-of-Ownership Comparison for Unified Communications and Collaboration

Published By: Cisco     Published Date: Jan 20, 2014
Midsize organizations strive for success, and being successful means consistently making smart decisions—including smart technology purchases. Technology should enable a midsize organization to meet the needs of its employees and customers today and also allow it to make simple but value-rich changes in the future. Technology must support changes that occur in a business without increasing the risks associated with providing excellent customer service, engaging with suppliers, and conducting many common business processes.
Tags : 
cisco, unified communications, collaboration, unified communications, it management
    
Cisco

Deliver Secure, New Business Services in a Multi-Channel Customer Environment

Published By: CA Technologies     Published Date: Jan 15, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
Tags : 
ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience, social media, mobile, applications, customer experience management, customer engagement, application performance management, customer interaction service, customer satisfaction, secure content management
    
CA Technologies

Deliver Secure, New Business Services in a Multi-Channel Customer Environment

Published By: CA Technologies     Published Date: Jan 15, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
Tags : 
ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience, social media, mobile, applications, customer experience management, customer engagement, application performance management, customer interaction service, customer satisfaction, secure content management
    
CA Technologies

Deliver Secure, New Business Services in a Multi-Channel Customer Environment

Published By: CA Technologies     Published Date: Jan 08, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
Tags : 
ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience, social media, mobile, applications, customer experience management, customer engagement, application performance management, customer interaction service, customer satisfaction, secure content management
    
CA Technologies

Deliver Secure, New Business Services in a Multi-Channel Customer Environment

Published By: CA Technologies     Published Date: Jan 08, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
Tags : 
ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience, social media, mobile, applications, customer experience management, customer engagement, application performance management, customer interaction service, customer satisfaction, secure content management
    
CA Technologies

Deliver Secure, New Business Services in a Multi-Channel Customer Environment

Published By: CA Technologies     Published Date: Jan 08, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
Tags : 
ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience, social media, mobile, applications, customer experience management, customer engagement, application performance management, customer interaction service, customer satisfaction, secure content management
    
CA Technologies

Transformation from R&D to Commercialization – A Critical Checklist for Success

Published By: Collaborative Consulting     Published Date: Dec 23, 2013
Commercial launch is a critical and complex period in the Life Sciences product life cycle. The transition from clinical development to commercial operations can seem overwhelming as companies face considerable challenges in transforming from an R&D-driven organization to one focused on achieving in-market business and commercial excellence. Core to successful launches is preparing the company for a whole new raft of capabilities, processes, and relationships, and in doing so there are a number of factors included in this checklist that companies should consider and questions they should answer.
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collaborative consulting, commercial launch, it infrastructure, balance representation, commercialization plan, define and track, iterative process, supply chain management, support commercial activities, integrated compliance, decision-making process, it strategy, migration strategies, it management, business integration, business intelligence
    
Collaborative Consulting

The 2013 Ethics and Compliance Hotline Benchmark Report

Published By: NAVEX Global     Published Date: Nov 18, 2013
Download this report for a comprehensive review of cross-industry benchmarks and gain an excellent resource for companies wishing to assess their organization's reporting data.
Tags : 
compliance, benchmark, compliance programs, case management, hotline data benchmarking, ethics and compliance
    
NAVEX Global

Into the Breach: A Look at Real Incidents from the Case Files

Published By: Varonis     Published Date: Nov 12, 2013
Verizon’s longstanding Data Breach Investigations Report1, or DBIR, is an excellent starting point to understand the larger trends in security and data protection.
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varonis, medical insurer, mortgage lender, retailer, data breach investigations report, dbir, larger trends, security, data protection, global scale, breach activity, validated breach incidents, collect personal details, hackers, breach statistics, security decisions, exposed data, it deficiencies, access control, web service security
    
Varonis

Five Steps to Embedding Business Analytics into Your Organizational Processes

Published By: IBM     Published Date: Nov 08, 2013
Because all processes should be aligned to customer metrics, process improvement is an important goal for organizations in every industry. This paper illustrates the impact analytics can make on business processes through real-world examples based on IBM client experiences, and describes the steps organizations can take to refine quality, warranty, financial, inventory and other processes that are essential to achieving operational excellence.
Tags : 
ibm, embedding business analytics, organizational processes, business analytics, building smarter processes, insight and alignment, consistent information, accurate information, business intelligence, connect business processes, performance management, customer metrics, internal processes, external processes, competitive benchmarking, critical insight and alignment, business management, business process management, content integration, productivity
    
IBM

A CIO Guide - Building Business Trust with Application Performance Monitoring

Published By: Dell Software     Published Date: Oct 03, 2013
A CIO’s Guide: Building Business Trust with Application Performance Monitoring, a white paper prepared by EMA, highlights the benefits of an APM solution in delivering quality services and helping IT organizations build track records of operational excellence. Download it today.
Tags : 
management solution, mobile applications, performance monitoring, apm, dell foglight, technology, knowledge management, enterprise applications, data management, business technology
    
Dell Software

Top 5 Expense Management Software Solutions

Published By: Certify     Published Date: Sep 13, 2013
Learn about expense management and what companies should be looking for in expense management software as this whitepaper by PBP Media outlines today's top 5 software vendors
Tags : 
expense report, expense reporting, expense management, receipt management, employee expense, business travel, online expense management, expense management software, expense report management, excel, travel and expense software, travel expense management, t&e software, expense report automation, expense report system, employee spreadsheet, business traveler, small business, smb, cfo
    
Certify

T&E Expense Management: A Solution Selection Guide

Published By: Certify     Published Date: Sep 13, 2013
Learn the best practice for solution selection as this whitepaper from the Aberdeen Group outlines the Best-In-Class organizations and how they are actively leveraging specific components of technology in order to improve their T&E expense management programs
Tags : 
expense report, expense reporting, expense management, receipt management, employee expense, business travel, online expense management, expense management software, expense report management, excel, travel and expense software, travel expense management, t&e software, expense report automation, expense report system, employee spreadsheet, business traveler, small business, smb, cfo
    
Certify
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