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Forrester TEI Study for Customer Service Management

Published By: ServiceNow     Published Date: Oct 11, 2017
ServiceNow commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying ServiceNow Customer Service Management throughout their customer support organization. This study provides a framework for evaluating the potential financial impact of investing in ServiceNow.
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ServiceNow

Forrester Webinar: "Balance Self-Service Analytics And Governance To Achieve Business Success"

Published By: Oracle Analytics     Published Date: Oct 10, 2017
How are organizations balancing self-service analytics and data governance today? What are the trends for tomorrow? Many organizations are on their way to achieving self-service analytics maturity through the use of intuitive data visualization technologies aimed at non-technical users; as well as various tactics that reduce reliance on IT. But handing the analytics reins entirely to business users can make governance nearly impossible. As a result, organizations are increasing investments in modern analytics platforms that enable a balance between IT governing and curating data, empowering business users to derive insights from data mostly on their own and without delay. Join guest speaker, Forrester Research VP and Principal Analyst, Boris Evelson and Oracle Analytics Senior Group Director, Jose Villacis as they discuss insights from an Oracle-commissioned study of North American enterprise analytics leaders.
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Oracle Analytics

Forrester Infographic: "Balance Self-Service Analytics And Governance To Achieve Business Success"

Published By: Oracle Analytics     Published Date: Oct 10, 2017
How are organizations balancing self-service analytics and data governance today? What are the trends for tomorrow? Many organizations are on their way to achieving self-service analytics maturity through the use of intuitive data visualization technologies aimed at non-technical users; as well as various tactics that reduce reliance on IT. But handing the analytics reins entirely to business users can make governance nearly impossible. As a result, organizations are increasing investments in modern analytics platforms that enable a balance between IT governing and curating data, empowering business users to derive insights from data mostly on their own and without delay.
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Oracle Analytics

Mobile App Engagement: The Power is Now in Marketing's Hands

Published By: Oracle Marketing Cloud     Published Date: Oct 06, 2017
Given the fact that there are more mobile devices on the planet than there are human beings, engaging with customers via mobile should be a priority. Another interesting fact is that 90% of a consumer’s time while on a mobile device is spent in a brand’s app. Then consider this from Forrester: “Today’s customers demand a seamless, integrated brand experience delivered to them with ultimate simplicity and relevancy in real time.” Are you ready to deliver on these demands? To learn how to create relevant, high-quality customer experiences on any mobile device, download this guide.
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Oracle Marketing Cloud

Forrester Report: “Balance Self-Service Analytics And Governance To Achieve Business Success”

Published By: Oracle Analytics     Published Date: Oct 06, 2017
Empowered with mobile and cloud-based access to a myriad of products and services, customers now have a variety of options at their fingertips with regards to partnerships. Enterprises that do not follow the ever-changing tastes and preferences of their customers, or that wait too long to react, will fall behind and fail. Across functions, business professionals readily require big data tools and insights to understand and serve these customers. It is no longer an option for business users to rely on IT to deliver customer and other relevant analytics. On the flipside, handing the analytics reins entirely to business users can make governance nearly impossible. Organizations must find balance in a new approach in which IT mostly governs and curates data while business users are empowered to derive insights from data mostly ontheir own without delay.
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Oracle Analytics

Strong Network Performance Requires a Robust BCDR Plan (Infographic)

Published By: Spectrum Enterprise     Published Date: Oct 05, 2017
Most businesses have experienced an IT or technology outage in the past five years. Outages and disruptions result in business and IT challenges. Business continuity and disaster recovery (BCDR) plans ensure a company's ability to continue business uninterrupted and survive unforeseen disruptions. By adopting network diversity, IT pros expect to experience a variety of business and IT benefits, including protection against unexpected disruptions. Check out this easy-to-absorb infographic, based on Forrester survey data, to learn how your peers view the importance and structure of BCDR strategies.
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Spectrum Enterprise

Forrester Technology Assessment Profile for BCDR (Assessment)

Published By: Spectrum Enterprise     Published Date: Oct 05, 2017
Regardless of the industry, your customers are digital and always on; your business should be, too. As such, today's forward-thinking business has increased its use of digital channels and ecosystems to engage with and serve its customers. To do so, a well-crafted business continuity / disaster recovery (BCDR) plan can ensure a company's ability to keep its business uninterrupted and maintain its survival, despite unforeseen disruptions. Read this Forrester technology adoption profile to learn the mission-critical nature of and how to maintain an always-on business presence.
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Spectrum Enterprise

Forrester TEI CA

Published By: Microsoft Office 365     Published Date: Sep 26, 2017
Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ study to examine the potential return on investment (ROI) businesses can receive through the deployment of Office 365. To better understand the benefits, costs, and risks associated with an Office 365 implementation, we interviewed four existing customers and surveyed 72 midsized organizations (with 150 to 2,000 users) about the use of Microsoft business products the SaaS platform, including Office Professional Plus, Exchange, Skype for Business (formerly Lync), SharePoint, Yammer, and OneDrive. Our research found that a sample composite organization (which switched from an on-premises 2010 version solution to Office 365) had total present value benefits of $3.4 million versus total present value costs of $1.3 million, resulting in a net present value (NPV) of $2.1 million.
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Microsoft Office 365

Forrester TEI Study

Published By: Microsoft Office 365     Published Date: Sep 26, 2017
Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) organizations may realize by deploying Office 365. The purpose of this study is to provide readers at small and medium-sized businesses (one to 250 users) with a framework to evaluate the potential financial impact of Office 365 on their organizations.
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Microsoft Office 365

The Forrester Wave™: Services Providers For Next-Generation SAP Products, Q1 2016

Published By: IBM APAC     Published Date: Sep 25, 2017
Today, SAP’s solution portfolio looks very different and addresses different business needs than the SAP of a few years ago. Instead of primarily managing back-office enterprise resource planning (ERP) processes such as finance and the supply chain, SAP is evolving into a new type of software company that’s poised to enable digital business. Numerous acquisitions — including leading eCommerce solution hybris and cloud solutions Ariba, Concur, and SuccessFactors — and a new platform strategy based on SAP Hana, an in-memory computing solution, mean that the SAP core is positioned to support real-time digital business in the era of connected everything.
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digital transformation, architecture, business processes, best practices, customer engagement, employee engagement
    
IBM APAC

The Total Economic Impact™ Of Cisco TrustSec

Published By: Cisco     Published Date: Sep 21, 2017
Cisco commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Cisco TrustSec software-defined segmentation. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Cisco on their organizations.
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finance, cost reduction, operations, security engineering, roi, return on investment
    
Cisco

251% ROI Achieved by Preventing Cyber Attacks Pre-Execution

Published By: BlackBerry Cylance     Published Date: Sep 13, 2017
The Forrester Consulting report provides a framework to evaluate the potential financial impact and benefits of investing in a prevention based cybersecurity strategy with Cylance.
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BlackBerry Cylance

Forrester Wave Digital Intelligence Platforms April 2017

Published By: Adobe     Published Date: Sep 12, 2017
Read Forrester's inaugural Wave for Digital Intelligence Platforms to see why Adobe is the only leader. Forrester assesses 15 capabilities needed to develop a holistic understanding of customers across digital touchpoints.
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Adobe

Forrester Wave DMP 2017

Published By: Adobe     Published Date: Sep 12, 2017
Read the Forrester Wave: Data Management Platforms to see why Adobe Audience Manager is recognized for consistency and category leadership. Forrester states, "Adobe is a smart choice for marketers focused on extending control across channels."
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Adobe

Forrester Wave Omnichannel DSP

Published By: Adobe     Published Date: Sep 12, 2017
Read Forrester's inaugural Wave for Omnichannel Demand-Side Platforms to learn why Adobe is a leader. Adobe Advertising Cloud received top scores in product strategy and digital ecosystem footprint, and achieved the highest scores in 14 criteria.
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Adobe

Gartner MQ for MCCM

Published By: Adobe     Published Date: Sep 12, 2017
Read the Gartner MQ: Multichannel Campaign Management to learn why Adobe is a leader. Forrester states, "Consider Adobe Campaign for breadth of digital and offline campaign management capabilities and its tight link to the analytics and content management functions within Adobe Experience Cloud."
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Adobe

Forrester Wave Real-Time Interaction Management

Published By: Adobe     Published Date: Sep 12, 2017
Read the Forrester Wave: Real-Time Interaction Management to see why Adobe is a leader. Forrester states, "Adobe bridges the martech/adtech gap with channel-focused RTIM."
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Adobe

Forrester TEI of Red Hat Virtualization

Published By: Red Hat     Published Date: Sep 08, 2017
Red Hat commissioned Forrester Consulting to conduct a Total Economic ImpactTM (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Red Hat® Virtualization. This study provides readers with a framework to evaluate the potential financial impact of Red Hat Virtualization on their organizations.
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Red Hat

The Value Of Agile Commerce: How Commerce Leaders Use SaaS To Drive Business Success

Published By: Oracle Commerce Cloud     Published Date: Sep 06, 2017
"This commissioned study conducted by Forrester Consulting on behalf of Oracle reports key findings from a survey of 250 eCommerce decision makers on the shift in the marketplace from on-premises commerce infrastructures to modern SaaS solutions. Read this report to learn: - Top considerations when choosing an eCommerce SaaS platform - The factors most critical to a successful SaaS implementation - Benchmarks on eCommerce processes - Which practices distinguish high performers from all others"
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Oracle Commerce Cloud

On Demand Webcast: Your Roadmap To Digital Experience Success

Published By: Oracle Commerce Cloud     Published Date: Sep 06, 2017
"The success of your digital strategy requires bridging the gap between your core capabilities and what customers want. Watch this on demand webcast with Forrester’s Vice President and Principal Analyst, Ted Schadler, Michael Fasosin, Chief Strategy Officer, Spindrift & DigitasLBi OSG, and Oracle to learn: - Key trends in consumer online shopping behavior - How to develop a successful digital experience technology strategy and roadmap - The essential components of a modern digital experience platform - How to achieve quick-wins and long term investments simultaneously You will also see a short demonstration of how Oracle's CX Cloud solutions deliver personalized, unified experiences across channels. "
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Oracle Commerce Cloud

The Definitive Guide to Self-Service Data Analytics

Published By: Alteryx, Inc.     Published Date: Sep 06, 2017
According to Forrester, the level of analytic satisfaction within organizations is on the decline.* The traditional multiple-step, multi-tool legacy approach is a slow, time-consuming, and in most cases, a costly process that prevents organizations from making faster decisions with confidence. Data analysts today need an agile solution that empowers them to take charge of the entire analytics process. Download The Definitive Guide to Self-Service Data Analytics to: Understand why traditional analytic tools designed for data scientists are not ideal for data analysts like you Learn how self-service data analytics delivers the ease of use, speed, flexibility, and scalability you require See how Alteryx stacks up against traditional data prep and analytics tools Find out how self-service data analytics bridges the gap across skills, speed, and depth of analysis to empower you to achieve ever-greater insights without coding or depending on other departments.
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Alteryx, Inc.

Brief: The Cost of Migrating an Enterprise Application to a Public Cloud Platform

Published By: Skytap     Published Date: Sep 01, 2017
In this report, Forrester answers these questions and prescribes a detailed model for assessing, budgeting and managing the migration of a traditional enterprise application to the cloud.
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Skytap

Forrester Total Economic Impact Report for Customer Service

Published By: Zendesk     Published Date: Aug 31, 2017
In this study, Forrester lays out the benefits and costs of Zendesk’s family of customer service products, with the analysis pointing to benefits of more than $3.8 million.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk

Five Key Business Insights for Mobile Security in a BYOD World

Published By: Lookout     Published Date: Aug 30, 2017
In today’s Bring Your Own Device (BYOD) world more than a few IT managers have lost sleep over the thought of an employee device, loaded with sensitive company data, falling into the wrong hands. Lookout commissioned Forrester Consulting to conduct a national survey of IT managers in the Fall of 2013 that uncovered substantial security concerns related to mobile devices, especially around malware and data loss. Ultimately, the survey revealed that IT managers do not believe existing security solutions can adequately address the mobile security challenges faced by businesses today.
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byod, malware threats mobile security, data protection, mobile security solutions
    
Lookout

The Forrester Wave™: Data Management Platforms, Q2 2017

Published By: Adobe     Published Date: Aug 30, 2017
In our 35-criteria evaluation of data management platforms (DMPs), we identified the 11 most significant ones The ADEX, Adform, Adobe, KBM Group, Lotame, MediaMath, Neustar, Nielsen, Oracle, Salesforce, and Turn and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2C marketing professionals make the right choice.
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Adobe
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