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Using Card-Linked Offers to Acquire New Customers and Eliminate Wasteful Ad Spend - QSR

Published By: Empyr     Published Date: Jun 12, 2018
A major QSR brand wanted to increase business in a highly competitive category by acquiring new customers and eliminating wasteful spend on advertising in the process. Of equal importance was their desire to increase frequency and ticket size with their light lapsed guests.
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Empyr

Accelerate Application Delivery with Lean DevOps Strategies

Published By: Panaya     Published Date: Jun 01, 2018
Hear IDC Research Director for ALM Strategies explain how establishing effective agile approaches to software development, QA and testing, ensures software relevance, streamlines execution and increases release velocity. Join IDC guest speaker and Panaya experts to hear: › IDC Research Director, Melinda-Carol Ballou cover the latest ALM industry practices › Which ALM strategies bring greater agility to your backend system › How to implement these practices to achieve frequent, quality change releases
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Panaya

Perfecting the Customer Journey - A Guide to Making Your Restaurant a Destination Worth Revisiting

Published By: Epson     Published Date: May 14, 2018
Competition is growing fierce for restaurants — and not all of it comes from other local dining establishments. With grocery stores and meal kit services offering additional convenient and affordable dining options for customers to choose from, and with many restaurants turning to faster and smarter automation methods to power their operations, now is the time for your restaurant to step up its game. Ultimately, what your restaurant needs to do is offer a complete experience for your guests. The only way to effectively do this is to understand the whole diner journey and how the decisions you make along the way affect it.
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Epson

The 5 Essential Elements of a Hotel & Lodging mPOS Strategy

Published By: Ingenico     Published Date: May 02, 2018
The time of mobile point of sale (mPOS) has arrived. While the mission to adopt EMV has dominated the payments industry over the past few years, many hotels, resorts and casinos are now focusing their efforts on rapid planning and implementation of mPOS strategies. A number of emerging trends are driving this new focus, including an emphasis on enhancing guest experiences and building brand loyalty by leveraging digital and mobile technologies. Innovative hotels, resorts and casinos are using these solutions to create entirely new guest experiences that improve service speed and convenience while creating distinct competitive advantages. mPOS is increasingly becoming a key part of the picture, providing unique opportunities to improve guest service quality and engagement, create new efficiencies and cost savings, and strengthen their brand. This eBook will provide an overview of those opportunities, some key trends in the hotel & lodging industry, and guide you through the key requirem
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Ingenico

Restaurant 2025: Emerging technologies destined to reshape our business

Published By: Oracle     Published Date: Apr 30, 2018
The future is fast approaching. Are you ready? For hospitality leaders, anticipating consumer trends and seeking innovations that enhance guest experiences are vital exercises that need to be practiced diligently. Now, more than ever – with the coming wave of disruptive technologies – taking these steps helps ensure success tomorrow.
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hospitality, artificial intelligence, facial recognition, customer experience, restaurants, 3d printing
    
Oracle

The Loyalty Divide Hotels

Published By: Oracle     Published Date: Apr 30, 2018
As more people continue to travel all over the world for business and pleasure, so the battle for hotel guests has become more and more intense, and unsurprisingly hotels are deploying a full range of loyalty programs and incentives to try and hook in guests, build up brand loyalty and reap the rewards of return business. Points programs, privileges such as free access to spas or executive lounges and exclusive offers are popular rewards. But are guests engaged? Given the choice to revoke their personal information from hotel brands, more than 80% of respondents said they would. Yet loyalty programs are at the heart of hoteliers’ commercial strategy. So what is going on?
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loyalty, hotels, hospitality, guests, commercial
    
Oracle

Hotel 2025: Emerging technologies destined to reshape our business

Published By: Oracle     Published Date: Apr 30, 2018
Predicting the future is impossible and attempting it might seem like folly. But as in most cases, it is the process – not the outcome – that matters more. For hotel leaders, anticipating consumer trends and seeking innovations that enhance guest experiences are vital exercises that need to be practiced diligently. Now, more than ever – with the coming wave of disruptive technologies – taking these steps helps ensure success tomorrow.
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hotel, technology, business, guest, experience
    
Oracle

The Expert Guide to VMware Disaster Recovery and Data Protection

Published By: Veeam '18     Published Date: Mar 13, 2018
Another must have feature of any modern Availability solution is self-service restore. Self-service restore is essentially a delegation, or granting the task of restoring files within the guest OS to users that have administrative rights. In many organizations, there are users who are responsible for the applications running within the VMs. These application owners are the primary administrators for the files and folders within the VM — so why would they have to go to a backup administrator to simply restore a file? Self-service restore allows these applications owners to log into a portal, search through the content of the backups for their VMs only and perform any necessary restores of those files back to their original or new locations.
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vmware, data, protection, recovery, files, technology, solutions
    
Veeam '18

Atlantis Paradise Island, Bahamas: Enhancing the Guest Experience and Driving Revenue

Published By: SundaySky     Published Date: Mar 06, 2018
Guests at Atlantis Paradise Island, a luxurious tropical resort in The Bahamas, enjoy an amazing guest experience: the resort boasts pristine white-sand beaches, luxurious accommodations, a world-class casino, a 140-plus acre water park, and the world’s largest open-air marine environment. Atlantis wanted to drive anticipation and deeper engagement with guests before they even set foot on the island by improving the pre-arrival experience. SundaySky SmartVideo enables Atlantis to take a strategic, multi-touch engagement approach to enhancing the pre-arrival period with personalized video communication to assist guests in fully preparing for their vacations.
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SundaySky

How to Simplify Your Back Office & Innovate for The Future

Published By: HotSchedules     Published Date: Jan 26, 2018
Restaurants are complex businesses with a simple aim: great guest experiences that keep customers coming back for more. In order to achieve this goal, stores must deliver on the promise of a great product and exceptional service. There are a lot of ways to make the equation work and each brand has its own unique mix of ingredients that bring the whole operation together to create a recipe for profitability. There are also elements of a successful restaurant that are consistent across any operation. Restaurant executives have long been on the hunt for this elusive lever (or combination of levers) that systematically drive performance regardless of conditions.
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cio, office, innovation, restaurant, data, software, workflow, hotschedules
    
HotSchedules

On-Demand Webinar: Marketing Leaders' Customer Strategies are Failing

Published By: Resonate     Published Date: Jan 24, 2018
B2C marketers need CMOs and top Customer Insights leadership to guide their teams in driving customer-obsessed strategies. While most think they are, given regular interaction with customers, in reality, most marketing leaders still prioritize internal rubrics over solving actual customer problems. In this Resonate Webinar, featuring guest, Shar VanBoskirk, VP, Principal Analyst at Forrester Research, you’ll learn how to transform your marketing team into creators of post-digital brand experiences and leaders of enterprise-wide customer obsession. Key takeaways will include: - Why Marketing today is failing - How emphasis on customer understanding, brand strategy, and brand experience will turn Marketing into the leader in customer strategies for the entire firm - What Marketing Leadership must do in order to enact, and maintain this shift
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customer strategy, marketing strategy, consumer intelligence software
    
Resonate

The Future of Digital Enterprise: Manufacturing 4.0

Published By: Fujitsu     Published Date: Dec 08, 2017
Join leading industry experts from Fujitsu, Salesforce and a special guest from Canon, as they share their expert insights on the future of Digital Enterprise and how manufacturing companies can accelerate their digital transformation journey. During this interactive discussion, they will: • Reveal how to identify and prioritize your critical issues; • Show how Canon Information & Imaging Solutions, is driving growth through an innovative outcome-based service model; • Demo a real-life digital transformation story; • Show how to see more, act fast, optimize, anticipate and power innovates your way to success. This webinar also features Fujitsu's unique digital transformation approach to help you understand where you are in your digital transformation journey and the actions you can take to accelerate it. Watch for this amazing webinar and a link will be sent to you via email.
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fujitsu glovia, glovia enterprise planning software, digital transformation, fujitsu webinar
    
Fujitsu

Forrester Webinar: "Balance Self-Service Analytics And Governance To Achieve Business Success"

Published By: Oracle Analytics     Published Date: Oct 10, 2017
How are organizations balancing self-service analytics and data governance today? What are the trends for tomorrow? Many organizations are on their way to achieving self-service analytics maturity through the use of intuitive data visualization technologies aimed at non-technical users; as well as various tactics that reduce reliance on IT. But handing the analytics reins entirely to business users can make governance nearly impossible. As a result, organizations are increasing investments in modern analytics platforms that enable a balance between IT governing and curating data, empowering business users to derive insights from data mostly on their own and without delay. Join guest speaker, Forrester Research VP and Principal Analyst, Boris Evelson and Oracle Analytics Senior Group Director, Jose Villacis as they discuss insights from an Oracle-commissioned study of North American enterprise analytics leaders.
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Oracle Analytics

2017 Retail Vision Study

Published By: Zebra Technologies     Published Date: Sep 07, 2017
In the age of evolving shopper expectations and technology advancements, the global retail industry is in the midst of a profound shift in retail operations. To gain a deeper understanding of retailers’ focus, concerns and investment plans, Zebra conducted a global research study across a wide spectrum of retail segments, including: specialty stores, department stores, apparel merchants, supermarkets, electronics, home improvement and drugstore chains. The results of this study are shared in this 2017 Retail Vision Study.
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inventory management, staff communication, guest safety, guest security, mobile ordering, payment solutions, loyalty/membership/rewards, access card printers, state of the hospitality industry, smart data dives, automating convenience, the personalization equation, location technologies, key qr code applications, customer service, customer satisfaction
    
Zebra Technologies

The Bon-Ton Stores Take Inventory of Their Display Compliance Process

Published By: Zebra Technologies     Published Date: Sep 07, 2017
Founded in 1898, the department store chain The Bon-Ton Stores has a long history of innovation. One of the largest regional department store operators in the United States, the retailer is constantly implementing new strategies and technologies to improve customer service in all of its sales channels – beginning with enhancing the customer’s experience on the sales floor.
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inventory management, staff communication, guest safety, guest security, mobile ordering, payment solutions, loyalty/membership/rewards, access card printers, state of the hospitality industry, smart data dives, automating convenience, the personalization equation, location technologies, key qr code applications, customer service, customer satisfaction
    
Zebra Technologies

How will new technology change the way that you run your restaurants?

Published By: Oracle     Published Date: Aug 17, 2017
50% of guests do not want to be served by a robot but 80% of operators say robots will be cleaning restaurants by 2027 50% of guests want to be recognized without giving a name or loyalty card 54% of restaurant operators would like to see artificial intelligence helping with menu planning
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anticipating, consumer trends, seeking innovations, enhance guest experiences
    
Oracle

Why Labor Management Matters to QSR

Published By: HotSchedules     Published Date: Aug 14, 2017
Well-run restaurants go beyond just creating schedules and take the extra steps to optimize labor, manage compliance and engage with employees. Successful restaurant managers and operators take extra steps to manage labor, including mastering scheduling. In this ebook we will walk you through tried and true best practices so you are better prepared to: Improve Sales Performance and Guest Satisfaction Control Labor Costs Optimize Staff Productivity Attain Company Goals Reach Your Professional Goals
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HotSchedules

Five Keys to Higher-quality Application Delivery

Published By: CA Technologies EMEA     Published Date: Aug 07, 2017
Ubiquitous connectivity and mobile devices have changed everything, opening up markets to millions of new consumers across the globe. Within the past few years, nimble upstarts have created mobile apps that have converted banking customers, cab riders and hotel guests at unprecedented rates. Large, established brands are scrambling to transform their businesses in order to maintain market share. To compete in this application economy, you must adapt or be left behind.
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testing effort, delivery model, sdlc, ca technologies, continuous testing, testing effort, service virtualisation, delivery ecosystem
    
CA Technologies EMEA

The Carneros Inn utilizes Just Right IT from Hewlett Packard Enterprise

Published By: Hewlett Packard Enterprise     Published Date: Aug 02, 2017
Download this asset to see how at the Carneros Inn, their Hewlett Packard Enterprise IT infrastructure is the backbone to running business applications and guest infrastructure seamlessly, 24 hours a day and 7 days a week. Sponsored by: HPE and Intel®
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intel, hpe, carneros, enterprise, technology, infrastructure, business management, applications, best practices, business analytics, business intelligence
    
Hewlett Packard Enterprise

Workday and MGM Resorts International

Published By: Workday     Published Date: Jul 19, 2017
MGM Resorts International made its reputation, quite simply, by being the best. Bellagio, Luxor, and Mandalay Bay in Las Vegas are among its properties, and the company is rapidly building its premium brand in the United States and worldwide. Its commitment to the highest quality guest experience is legendary in the industry. Realizing that engaged and motivated employees are the key to providing that customer experience, MGM Resorts looked for the best partner to help make that possible. And they found Workday.
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absence management, benefits administration, compensation management, performance management, payroll, employee engagement, guest service
    
Workday

2016 Hospitality Vision Study

Published By: Zebra Technologies     Published Date: Jun 07, 2017
Zebra Technologies analyzed the state of the hospitality industry and conducted two research studies. The first study focused on the hotel/resort industry and measured senior executives, IT leaders, guest services and marketing respondents’ views on guest needs, their strategic technology and service plans, and vision for the future. The second consumer study measured travelers’ preferences, technology requirements and opinions on the factors influencing their overall satisfaction at hotels and resorts. The results of these studies are shared in this 2016 Hospitality Vision Study.
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zebra technologies, hospitality, technology convenience, location technologies
    
Zebra Technologies

One Highly Flexible Solution Supports Hagadone Corporation’s Diverse Enterprise

Published By: Spectrum Enterprise     Published Date: Jun 05, 2017
Download this case study to learn how Spectrum Enterprises has provided the scalability, reliability and security to support Hagadone Corporation’s ongoing drive for excellence including: - Productivity driven by the network’s ability to handle day-to-day work flow quickly and with little latency, especially during spikes in usage - Reliable connectivity for sharing large files for electronic publishing Flexibility to innovate and create an interactive hospitality guest experience - Ability to scale bandwidth to support diverse business needs and expand Hagadone’s influence as a media company
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Spectrum Enterprise

Driving Growth And Profitability: Find New Revenue Opportunities With Predictive Analytics

Published By: IBM     Published Date: Apr 27, 2017
It’s hard to grow your business if you can’t see what’s coming next. What will the demand be for a specific product or service and how should you adjust production? What revenue can be expected and from which channels? Where are the best areas to expand your business? Predictive analytics can provide the answers executives, analysts and business managers need to reduce costs, operate more efficiently and increase the bottom line. Join IBM SPSS and guest Mark Lack, Manager of Strategy Analytics and Business Intelligence with industrial products company Mueller Inc. for a look at how to decrease costs and improve your business’ profitability with predictive analytics. You’ll learn how Mueller extends the value of its Big Data environment by applying predictive techniques to accurately forecast sales, prevent fraud and reduce losses from damaged inventory, saving the company significant time and money.
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predictive analytics, fraud detection, increase revenue, decrease costs, customer retention, hr efficiency, advanced analytics
    
IBM

Keep Them Coming Back: Your Guide to Building Customer Loyalty with Analytics

Published By: SAS     Published Date: Apr 25, 2017
Whether you call them customers, clients, patrons, guests or patients, customers are your organization’s most important asset. And that means customer loyalty should be among your top priorities. No matter when or where the customer journey begins – from websites and online chat to physical locations and call centers – customers expect you to provide a unique and personal experience. How can you use data and analytics to recognize your best customers across channels and know exactly where they are in their customer journey? Keep reading to find out.
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SAS

RESTAURANT 2025: Emerging Technologies Destined to Reshape our Business

Published By: Oracle     Published Date: Apr 13, 2017
For hospitality leaders, anticipating consumer trends and seeking innovations that enhance guest experiences are vital exercises that need to be practiced diligently. Now, more than ever – with the coming wave of disruptive technologies – taking these steps helps ensure success tomorrow.
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hospitality, artificial intelligence, facial recognition, customer experience, restaurants, 3d printing
    
Oracle
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