human resources

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How Intuit uses AppZen to create processes around employee expense report misconduct

Published By: AppZen     Published Date: Jul 17, 2019
Learn how Intuit’s CFO Melanie Gallagher used the findings from AppZen to save hundreds of thousands of dollars in T&E leakage. She went step further to join force with managers and Human Resources across the organization to create standardized policies relating to expense report conduct.
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AppZen

How AI can improve contact center and agent performance

Published By: Genesys     Published Date: Jun 19, 2019
Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling. Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can: Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement Harness the power of your data to align customers with the best resource Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
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Genesys

A CIO's Perspective on GDPR Readiness

Published By: Forcepoint     Published Date: May 14, 2019
The CISO, Head of Human Resources, CIO, and Chief Legal Council are not the cast of characters you would expect to see solve a data protection challenge. Yet, the GDPR’s far-reaching impact has forced teams who typically don’t work together to collaborate to solve a nuanced problem they never thought they would have. Get a firsthand account of how Forcepoint’s CIO, Meerah Rajavel prepared for the regulation including collaborating with all stakeholders to jointly determine how the regulation applied to each part of the business and implementing a path to compliance.
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Forcepoint

The Remote Workforce

Published By: Engage2Excel     Published Date: Apr 29, 2019
Teleworking has grown 115% in the past decade, according to the Society for Human Resources. However, in 2017, a number of large employers made headlines by abandoning their telework initiatives, citing the desire to improve communication, collaboration and teamwork. This move was surprising to many for two reasons: • Nearly three-quarters of millennials express a desire to have more opportunities to work remotely1 . • Employers can save $11,000 per half-time telecommuter2. Do employees who work remotely feel less recognized, exhibit lower engagement levels or experience less attention from their manager? To find out, we conducted a regression analysis on our 2018 survey of 5,000 employees nationwide. The results presented on the following pages may surprise you.
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Engage2Excel

Getting to Iconic: How world-leading brands balance talent and technology for CX excellence

Published By: Genesys     Published Date: Feb 12, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
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Genesys

HR Fairy Tales: The Complete Works

Published By: Viventium     Published Date: Feb 11, 2019
What do the Three Little Pigs, Goldilocks, Little Red Riding Hood, and other characters from childhood stories have to do with work? Find out by reading “The Complete Works of HR Fairy Tales”!
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toxic employees, cultural fit, retention, employee training, interviewing, hr tech, human resources, leadership
    
Viventium

The Remote Workforce

Published By: Engage2Excel     Published Date: Feb 11, 2019
Teleworking has grown 115% in the past decade, according to the Society for Human Resources. However, in 2017, a number of large employers made headlines by abandoning their telework initiatives, citing the desire to improve communication, collaboration and teamwork. This move was surprising to many for two reasons: • Nearly three-quarters of millennials express a desire to have more opportunities to work remotely1. • Employers can save $11,000 per half-time telecommuter2. Do employees who work remotely feel less recognized, exhibit lower engagement levels or experience less attention from their manager? To find out, we conducted a regression analysis on our 2018 survey of 5,000 employees nationwide. The results presented on the following pages may surprise you.
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Engage2Excel

Getting to Iconic: How world-leading brands balance talent and technology for CX excellence

Published By: Genesys     Published Date: Feb 08, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
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Genesys

Data Security in a Zero Trust Environment

Published By: Time Clock Plus     Published Date: Feb 07, 2019
For most companies, the Human Resources department has a long history of guarding sensitive employee data. Rows of beige file cabinets line a back closet where only those with a key and knowledge of the filing system have access to the personal information of countless employees. The greatest risk to this data has always been fire or water damage, but that’s quickly changing with the emergence of online data storage.
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Time Clock Plus

Lenovo ThinkAgile CP Series: A fully featured turnkey private cloud

Published By: Lenovo and Intel®     Published Date: Jan 15, 2019
A private cloud delivers control, security and customization–which are non-negotiable criteria for many businesses. But for those undeniable benefits, private cloud environments come at a cost, requiring significant initial and ongoing investment of both capital and human resources, as well as requiring expert technical support for architecting and upkeep. In this study by Principled Technologies, read how the highly automated Lenovo ThinkAgile CP composable cloud solution, powered by the Intel® Xeon® Platinum processor, deliver key private cloud benefits while remaining cost effective, rapid to deploy, and simple to manage.
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Lenovo and Intel®

Getting to Iconic: How world-leading brands balance talent and technology for CX excellence

Published By: Genesys     Published Date: Dec 20, 2018
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: • The strategies that differentiates an Iconic firm from other businesses • How strategies vary across regions based on maturity and customer expectations • Future innovation management and technology
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Genesys

Five Tips for Digital Transformation: What Supply Chain Leaders Need to Know

Published By: SAP     Published Date: Oct 11, 2018
Globalization has presented business leaders with numerous opportunities and challenges to become more competitive and innovative and to drive more value. These opportunities and challenges seem to increase in number and complexity every year whether it is the challenge of scaling limited human and technological resources, sourcing from low-cost countries halfway around the world, or going to market with the latest product innovations.
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SAP

Five Tips for Digital Transformation: What Supply Chain Leaders Need to Know

Published By: SAP Ariba     Published Date: Oct 11, 2018
Globalization has presented business leaders with numerous opportunities and challenges to become more competitive and innovative and to drive more value. These opportunities and challenges seem to increase in number and complexity every year whether it is the challenge of scaling limited human and technological resources, sourcing from low-cost countries halfway around the world, or going to market with the latest product innovations.
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SAP Ariba

Independence, in name and fact: Global Pharmaceutical Manufacturer

Published By: KPMG     Published Date: Sep 17, 2018
The leadership of a new, marquee pharma manufacturer approached KPMG with a paradox: It was certainly marquee, but not new. As the highly publicized spin-off of a global health services conglomerate, the company began life with $18 billion in annual revenues, an established product pipeline and instant membership in the S&P 100. Reliant on the back-office functions of its parent, it needed to quickly acquire the back-office sinews of a truly stand-alone company: ERP systems and core processes for finance, operations and human resources. During an intensive three-year engagement, KPMG brought the vision of the company’s leaders to life, working towards a target operating model through the disciplined implementation of new systems, processes, training and staffing. The multidisciplinary approach eventually touched the lives of every one of the company’s 21,000 employees, in 170 countries. And as KPMG’s delivered tangible results, something intangible emerged – a new company culture, inde
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KPMG

Choosing the Right Project and Portfolio Management System

Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
In too many organizations today, innovation isn’t happening fast enough. Within these businesses, skills are siloed and resources are misaligned. As businesses seek to speed innovation and meet their growth and revenue targets, they have to get maximum utility out of all their investments—including in the areas of IT infrastructure, product development and human resources. This buyer’s guide is intended to help those decision makers tasked with making this critical buying decision—focusing on the characteristics that help enterprises address both their immediate and long term needs. This guide shows how leveraging a PPM platform that delivers both top-down, strategic portfolio management, as well as bottom-up project management capabilities, helps organizations maximize their ROI over the long term.
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CA Technologies EMEA

Manage the Business, Not the Printer

Published By: Epson     Published Date: Jun 22, 2018
Despite the digitization of business today, most organizations continue to rely on paper hard copies to get the job done. A great deal of printed information drives the fundamental workflow and success of nearly any business, especially in highimpact, high-touch areas like Marketing and Sales; Planning, Engineering and Design; and Human Resources. As a result, companies continue to look for ways to manage the ongoing cost, workflow and efficiency of using printed documents.
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Epson

3 steps to IT modernization

Published By: Box     Published Date: Jun 22, 2018
Like other IT leaders, you know you have to modernize your IT infrastructure to become more productive, efficient, agile and competitive. So what's holding you back? Many organizations are still devoting anywhere from 60% to 80% of their time, energy, human resources and budget to supporting legacy systems rather than develop transformative solutions. Our new eBook, Your 3-step roadmap to IT modernization, will help you align your approach to IT with the way your business works today — and the way you will work in the digital age: • Increased mobility, multiple device formats and distributed workgroups • Greater collaboration with outside organizations, including customers, suppliers and partners • Essential enterprise risk management features such as compliance, legal, security and data governance Here you'll learn the three stages of IT modernization — from realigning your infrastructure to updating business processes — so you take the right steps.
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Box

COMPETENCIES IN THE COGNITIVE ERA

Published By: IBM     Published Date: May 22, 2018
Prepare competency frameworks to leverage AI and cognitive computing to transform your HR strategy.
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human resources, talent management
    
IBM

Four Essential Steps for Evaluating Assessments in the Age of Big Data and AI

Published By: IBM     Published Date: May 22, 2018
An overview of testing in talent acquisition and four specific guidelines for assessment practitioners evaluating new selection methods.
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human resources, talent management
    
IBM

The far-reaching impact of candidate experience

Published By: IBM     Published Date: May 22, 2018
A great candidate experience is now a fundamental requirement, as research in this white paper reveals.
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human resources, talent management
    
IBM

The Tax Reform Imperative: Five Critical Investments to Make in Your Workforce

Published By: Mercer     Published Date: Mar 28, 2018
It’s a pivotal moment for both CHROs and CFOs to take leadership roles in building a stronger foundation for accelerating business growth. This investment guide will show you how!
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mercer, workforce management, tax reform, employee investment, human resources, incentive compensation, workforce management software, financial management, recruiting software/services, benefits management, expense management, business technology
    
Mercer

Five Questions for Paul Hamerman on Financial and Workforce Planning

Published By: Oracle     Published Date: Mar 06, 2018
Paul Hamerman is vice president, principal analyst at Forrester, where he focuses on human resources management and financial applications, as well as trends and directions in the overall market for enterprise applications. Hamerman answers five key questions that we believe organisations should consider when exploring workforce and financial planning approaches in today’s business world.
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Oracle

Data Breaches: Protect Your Organization with an Incident Response Program

Published By: Cisco EMEA     Published Date: Mar 05, 2018
The operation of your organization depends, at least in part, on its data. You can avoid fines and remediation costs, protect your organization’s reputation and employee morale, and maintain business continuity by building a capability to detect and respond to incidents effectively. The simplicity of the incident response process can be misleading. We recommend tabletop exercises as an important step in pressure-testing your program.
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human resources, cisco, employees, data, analysis
    
Cisco EMEA

Essential Year-End HR Checklist

Published By: TriNet     Published Date: Nov 08, 2017
Most business owners realize, from the moment they hire their first employee, that human resources (HR) can be a tedious and time-consuming process. Now is a particularly critical time to ensure that your HR functions are being properly managed and are compliant. Download this checklist to learn how to navigate the complexities."
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TriNet
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