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Engagio Named #1 Global Winner in Research in Action's ABM Vendor Matrix™

Published By: Engagio     Published Date: Oct 10, 2019
Read the report today! Want to make sure you're investing in the right ABM technology? Research in Action released the Top 20 Global Vendors for ABM in 2019 using their proprietary Vendor Selection Matrix™, and Engagio was the #1 Global winner! Read the report to learn why Engagio placed #1 based on 1,500 customer interviews and Research in Action's independent analysis of each vendor. Read the report to discover: The top 20 global ABM providers and how they measure up How to select the right technology for your ABM needs 5 insights and predictions for ABM by Research in Action
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Engagio

Marketing Takes the Lead in Customer Experience Management

Published By: Adobe     Published Date: Oct 10, 2019
In this white paper we discuss the opportunities and challenges associated with customer experience management and highlight three key areas of future focus for successful European marketing leaders: customer consent management in marketing in the light of GDPR; the future of AI-driven customer engagement in marketing; and customer journey management as the new mantra and operating model for marketing operations management. Our observations and conclusions are backed by rigorous research results based on a representative sample of telephone interviews with marketing leaders across Europe. We hope you enjoy this paper and would be interested to hear your feedback. We believe the paper provides the benchmarks and insights to guide the next generation of marketing domain digital technology deployments and beyond into enterprisewide customer experience management.
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Adobe

Forrester: The Total Economic Impact ™ Of Using Both IBM And Red Hat Solutions Together

Published By: Group M_IBM Q4'19     Published Date: Sep 27, 2019
IBM and Red Hat provide a range of technology and services that can support their customers’ IT and development needs. IBM commissioned Forrester Consulting to conduct an emerging Total Economic Impact™ (TEI) technology assessment study to examine the ways in which customers utilize solutions by both companies in tandem and the impacts achieved as a result. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of solutions using both IBM and Red Hat offerings on their organizations. Forrester interviewed five organizations that use IBM and Red Hat offerings together. These interviewees are focused on modernizing infrastructure and applications to resolve legacy architecture challenges and meet quickly changing market needs. These companies adopted a wide range of solutions from IBM (including IBM Power, IBM Z, IBM Cloud Paks, middleware, and professional services) and Red Hat (including Red Hat Enterprise Linux, OpenShift, JBoss, a
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Group M_IBM Q4'19

Ovum Decision Matrix

Published By: Group M_IBM Q4'19     Published Date: Sep 27, 2019
Delivering personalized customer experience remains the top business challenge for communications service providers (CSPs). Ovum's recently published 2018 ICT Enterprise survey saw almost all CSP IT executives interviewed identify delivering personalized customer experience as one of their three most important business challenges for the next 18 months. This trend emphasizes the high priority CSPs place on how customer relationships are managed. However, several factors have an impact on CSPs' ability to identify and then deliver customers' core needs. These include understanding the data sets they should focus on; collecting, cleansing, and consolidating these data sets; and having the right expertise to mine the data sets.
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Group M_IBM Q4'19

The Impact of Accounts Payable Automation on Organisational Performance

Published By: SAP Concur     Published Date: Sep 25, 2019
"Digital trends have impacted almost every aspect of today’s business world, from operational performance to customer service satisfaction. The payments department – the cash flow and working capital lifeline for an organisation – is no exception. Yet in Singapore and Malaysia, many organisations still have limited automation of the accounts payable (AP) process, or a heavy reliance on manual paper work. This report analyses the current AP landscape in Singapore and Malaysia, through surveys and interviews of 100 organisations in each country, across various industries. Download this Deloitte study to understand why automation is the top initiative for organisations today. "
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SAP Concur

Empower Organisations to Digital Transform their Expense, Travel and Invoicing Processes

Published By: SAP Concur     Published Date: Sep 25, 2019
"Organizations across the globe are undertaking digital transformation (DX) journeys to maximize employee productivity, reduce operating expenses, and improve business performance. IDC interviewed multiple organizations using SAP Concur for their business travel, expense reporting, and/or invoicing needs. The interviewees told IDC they realize significant business value from SAP Concur, especially increased employee productivity and business travel savings. Download this report to understand the steps taken by organisations to automate their business processes. "
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SAP Concur

2 Ways to Take Video Interviewing to The Next Level

Published By: HireVue     Published Date: Sep 23, 2019
Organizations in every industry are using video interviewing to increase quality of hire, decrease time to fill, and promote diversity. In this eBook, we share the secrets to their success. YOU’LL LEARN: • The two ways you can use video interviews to hire better, faster, and more inclusively • Step-by-step instructions to maximize the impact of video interviewing • Why conventional screening misses great candidates • The science behind uncovering top talent during the hiring process You’ll also learn how 4 different companies are leveraging video interviews to increase new hire diversity, increase quality, and radically reduce time to fill.
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HireVue

Top 10 Best Practices for Cloud Security Posture Management

Published By: CloudHealth by VMware     Published Date: Sep 05, 2019
Public clouds have fundamentally changed the way organizations build, operate, and manage applications. Security for applications in the cloud is composed of hundreds of configuration parameters and is vastly different from security in traditional data centers. According to Gartner, “Through 2020, at least 95% of cloud breaches will be due to customer misconfiguration, mismanaged credentials or insider theft, not cloud provider vulnerabilities”1. The uniqueness of cloud requires that security teams rethink classic security concepts and adopt approaches that address serverless, dynamic, and distributed cloud infrastructure. This includes rethinking security practices across asset management, compliance, change management, issue investigation, and incident response, as well as training and education. We interviewed several security experts and asked them how public cloud transformation has changed their cloud security and compliance responsibilities. In this e-book, we will share the top
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CloudHealth by VMware

Engaging advanced analytics to combat telecommunications fraud - Q&A

Published By: FICO EMEA     Published Date: Aug 30, 2019
Telecommunications companies lost more than $29 billion to consumer fraud in 2017 globally (1.27% of their revenues). The largest and most advanced communications service providers (CSPs) have sophisticated fraud detection systems and processes in place, but those organizations are now questioning their fraud readiness. Are they doing enough? Fraudsters may be individuals or increasingly sophisticated criminal networks. They constantly develop new methods and target new lines of business Read this interview where Anat Hoida, Head of the FICO’s Telecom Practice in Europe, Middle East, and Africa, discusses the impacts of the evolving spectrum of fraud risks on the growth and competitiveness of CSPs globally.
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telecom subscription fraud, prevent fraud, fight fraud using analytics
    
FICO EMEA

Top 10 Best Practices for Cloud Security Posture Management

Published By: CloudHealth by VMware     Published Date: Aug 22, 2019
Public clouds have fundamentally changed the way organizations build, operate, and manage applications. Security for applications in the cloud is composed of hundreds of configuration parameters and is vastly different from security in traditional data centers. According to Gartner, “Through 2020, at least 95% of cloud breaches will be due to customer misconfiguration, mismanaged credentials or insider theft, not cloud provider vulnerabilities”1. The uniqueness of cloud requires that security teams rethink classic security concepts and adopt approaches that address serverless, dynamic, and distributed cloud infrastructure. This includes rethinking security practices across asset management, compliance, change management, issue investigation, and incident response, as well as training and education. We interviewed several security experts and asked them how public cloud transformation has changed their cloud security and compliance responsibilities. In this e-book, we will share the top
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CloudHealth by VMware

Digitale Transformation – Wachstumschance für den Mittlestand

Published By: Dell EMC     Published Date: Aug 14, 2019
Keine Frage: Der deutsche Mittelstand ist Meister seines Fachs. Als Inno vations- und Technologiemotor erfreut er sich zu Recht internationaler Wertschätzung, und so wundert es nicht, dass die mittelständische Wirtschaft boomt. Das Potenzial der Digitalisierung schöpfen die Unter nehmen allerdings noch lange nicht aus. Ulrike Rüger, Chefin des PC-Geschäfts von Dell Deutschland, spricht im Interview über die Trans formation der IT und den Arbeitsplatz der Zukunft.
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Dell EMC

Forrester: 2019 Platform Economy

Published By: Stripe     Published Date: Aug 06, 2019
Platform businesses are reshaping our economy and disrupting entire markets by seamlessly connecting buyers and sellers. However, processing payments and the exchange of value on a platform or marketplace can be challenging. Stripe commissioned Forrester Consulting to evaluate the challenges that platforms and their sellers face, and the solutions they seek. Through a global online survey of 2,030 platform sellers and four in-depth interviews, Forrester found that platforms struggle to provide their sellers with much-needed payment capabilities, reporting, and customer support services with in-house resources alone. Meanwhile, sellers demand that platforms provide these services and will prefer platforms that are service-rich over platforms that are service-poor. KEY FINDINGS • The complexities of managing a platform force executives to divert resources, which stalls growth. • Going global is easier said than done. • Sellers will flock to platforms that simplify the process of sellin
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global payments inc, payment solutions, payment processing, platform as a service (paas), platforms
    
Stripe

Forrester: Business Impact of Stripe Connect

Published By: Stripe     Published Date: Aug 06, 2019
Payments are essential to the success of marketplaces and platforms that connect buyers to sellers, where transactions are a critical component of customers’ satisfaction. Sellers seek fast and flexible payouts, while both sellers and buyers look for an integrated and seamless experience. With the increasing complexity of multi-party transactions on platforms, these expectations are difficult to meet. Stripe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Stripe Connect, an offering that allows marketplaces and platforms to accept payments from and send payouts to third parties. Forrester’s interviews with four existing Stripe clients and subsequent financial analysis found that an organization based on these interviewed organizations experienced benefits of $6.1 million over three years versus costs of $1.3 million, adding up to a net present value (NPV) of $4.
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payment solutions, payment processing, pci compliance, platform as a service (paas), business payment solutions
    
Stripe

IDC Report: Business Value of Stripe Payments Platform

Published By: Stripe     Published Date: Aug 06, 2019
Digital commerce is enabling businesses to rethink what they sell, how they sell, and where they sell. Fickle consumer and business buyers have come to expect an intuitive and instantaneous checkout process with multiple payment options. However, aging financial infrastructure and complex interdependencies between numerous parties make it difficult and expensive to accept payments online seamlessly and across markets and currencies. Stripe meets these challenges with an API-based payments platform that abstracts away the complexities around payment gateways, acquiring banks, and credit card networks. To understand the impact of Stripe’s products on processing online payments, IDC interviewed Stripe customers and surveyed hundreds of organizations around the world about how they currently process and manage online payments. KEY FINDINGS • Many organizations are using Stripe as a foundational platform for their online businesses, with many of those also using Stripe Connect to run thei
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payment security, payment processing, payment solutions, business analytics, platform as a service (paas)
    
Stripe

Aite Group PSD2 Research Report: Advent of the New Payments Market in Europe

Published By: Iovation     Published Date: Aug 02, 2019
Aite Group’s second Payment Services Directive (PSD2) Research Report, commissioned by iovation, a TransUnion Company, provides an in-depth analysis of how those in the payment services and e-commerce market should prepare to handle the new strong customer authentication (SCA) requirements under PSD2. See the results of the actual market status in Europe regarding the main changes that PSD2 will bring to the e-commerce payments market. This complimentary, custom report, PSD2: Advent of the New Payments Market in Europe, will teach you what Aite Group concluded after interviewing 20 payments executives from European banks, other PSPs, merchants, payment networks and industry experts.
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payment services directive, psd2 regulation
    
Iovation

5 Trends Redefining Fraud

Published By: Sift     Published Date: Jul 12, 2019
"What trends should you be following for the next 6 months? We’ve pored over the data, sorted through the news, and interviewed experts and (former) fraudsters. Whether you’re planning for the next month, quarter, or year, this ebook can be your guide. READ THIS GUIDE TO FIND OUT: How fraudsters are using technology against us Whether cryptocurrencies are driving fraud or helping to stop it What GDPR tells us about the future of regulation Why content abuse is getting harder to fight How businesses balance user experience with protecting user data "
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Sift

The Business Value of Adobe Experience Manager Assets

Published By: Adobe     Published Date: Jun 26, 2019
IDC quantifies the value of Adobe Experience Manager Assets for organizations interviewed at an average of $3.17 million per year per organization over three years, which would result in an average three-year ROI of 366%. Adobe Experience Manager Assets generates this value by: — Increasing the return on content investments by improving asset findability and reuse and by reducing redundant content creation efforts — Accelerating time to value from marketing and brand campaigns by streamlining asset distribution — Improving team productivity through workflow automation — Reducing risk associated with the use of outdated or unapproved digital assets
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Adobe

The Total Economic Impact™ Of CylancePROTECT® and CylanceOPTICS™

Published By: BlackBerry Cylance     Published Date: Jun 24, 2019
BlackBerry Cylance commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying CylancePROTECT and CylanceOPTICS. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed a representative customer currently using CylancePROTECT and CylanceOPTICS. Read the Forrester TEI to learn more about the customer’s benefits, along with the overall ROI that was achieved.
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BlackBerry Cylance

Ovum Decision Matrix

Published By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
Delivering personalized customer experience remains the top business challenge for communications service providers (CSPs). Ovum's recently published 2018 ICT Enterprise survey saw almost all CSP IT executives interviewed identify delivering personalized customer experience as one of their three most important business challenges for the next 18 months. This trend emphasizes the high priority CSPs place on how customer relationships are managed. However, several factors have an impact on CSPs' ability to identify and then deliver customers' core needs. These include understanding the data sets they should focus on; collecting, cleansing, and consolidating these data sets; and having the right expertise to mine the data sets.
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Group M_IBM Q3'19

HP on HP Case Study

Published By: HP Inc.     Published Date: Jun 20, 2019
DaaS interactive interview: Why HP implemented its own Device as a Service solution
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HP Inc.

IDC - Business Value of JBoss Fuse WP

Published By: Red Hat     Published Date: Jun 19, 2019
This assessment shows that enterprises adopt Red Hat Fuse because they believe in a community-based open source approach to integration for modernizing their integration infrastructure that delivers strong ROI. For these organizations, Fuse was part of a larger digital transformation initiative and was also used to modernize integration. IDC interviewed organizations using Fuse to integrate important business applications across their heterogeneous IT environments. These Red Hat customers reported that Fuse has enabled them to complete substantially more integrations at a higher quality level, thereby supporting their efforts to deliver timely and functional applications and digital services. Efficiencies in application integration with Fuse have generated significant value for study participants, which IDC quantifies at an average value of $75,453 per application integrated per year ($985,600 per organization). They have attained this value by:
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Red Hat

How Dartmouth College improved its campus-wide Wi-Fi

Published By: Mist Systems     Published Date: Jun 19, 2019
With a surge of 25,000 devices and counting, Dartmouth College needed its new Wi-Fi to be fast, reliable and as smart as its students. In response, Dartmouth, based in Hanover, N.H., began deploying new campus-wide Wi-Fi from Mist Systems last summer. It expects to complete the project throughout the campus in three to five years, according to Bryan Ward, a network engineer at Dartmouth. The IT department manages the Wi-Fi through a cloudbased wireless LAN and can already see the benefits of better coverage and easier management. But the team faced difficulties when embedding the new system with Dartmouth's centuries-old campus architecture, which is less supportive of campus-wide Wi-Fi than modern architecture. The following interview has been edited for length and clarity.
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Mist Systems

Organizational effectiveness goes digital

Published By: PwC     Published Date: Jun 13, 2019
A CEO scans the competitive landscape, and decides it’s time to implement new strategies or to examine internal factors that are limiting growth. With buy-in from senior leadership, the company makes a significant investment in a months-long process designed to yield actionable insights. A few areas may be singled out for a deep-dive examination of how work is performed and where pain points exist. After interviewing employees at various levels, creating detailed documentation, and making recommendations, the company is ready to pilot changes, measure results, and roll out strategies to larger groups of stakeholders.
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PwC

The Impact of SCA: Shaking up Europe's Online Economy

Published By: Stripe     Published Date: Jun 11, 2019
Analyst firm 451 Research interviewed 500 businesses and 1,000 consumers and found that Europe's online economy risks losing €57 billion when Strong Customer Authentication (SCA) goes into effect on 14 September. SCA is intended to reduce fraud rates and enhance the overall security of online payments. But what does this mean for businesses and how can they best accommodate these new requirements in order to limit the financial impact? Download the report to find out.
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sca, online economy, online payment
    
Stripe

IDC: Quantifying the Operational and Security Results of Switching to Forcepoint NGFW

Published By: Forcepoint     Published Date: Jun 06, 2019
In a recent study, IDC analyzed the business value and benefits of supporting network operations with Forcepoint NGFW solutions. The research included interviews with eight organizations relying upon Forcepoint’s NGFW to connect and protect their networks and business operations. IDC created a model based upon their analysis to identify the costs and real benefits of deploying Forcepoint NGFW. The highlights of this analytical model are captured in their Business Value Snapshot; and the complete results are available for download now in the IDC Quantifying the Operational and Security Results of Switching to Forcepoint NGFW Whitepaper. Download the Snapshot now Download the IDC Whitepaper now to learn how the eight organizations surveyed realized improved efficiency, availability and security with Forcepoint NGFW, as well as a return of cost in only seven months and an average 5-year ROI of 510%.
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Forcepoint
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