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7 Deadly Sins of ITIL Implementation

Published By: Cherwell Software     Published Date: Nov 18, 2019
Some would have you believe that ITIL® is on its way out. That it’s no longer relevant in today’s fast-paced digital environment. But ITIL still holds many timeless truths. As a set of best practice recommendations, ITIL provides a solid foundation and a common language for IT service management (ITSM) in these rapidly changing times. And with the updated guidance found within ITIL 4, ITIL is more relevant than ever. However, as is the case with many frameworks, problems can rise when the guidance is seen as dogma. If you apply it too literally - as rules to follow, instead of recommendations to consider—ITIL will slow you down. You’re left struggling to keep up with ever-increasing user demands, not to mention your enterprise’s need to modernize and digitally transform. If you suspect ITIL is slowing you down, read on to uncover the seven ways ITIL has commonly been misapplied—and gain guidance on how you can go faster, while still upholding ITIL principles.
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Cherwell Software

The Umbrella Advantage: What Makes Cisco Umbrella Unique

Published By: Cisco Umbrella EMEA     Published Date: Nov 15, 2019
Not all cloud security solutions are created equal. You’ll want to look for a solution that meets the needs of today’s mobile, cloud-connected workforce, and is easy to manage on a day-to-day basis. Find out why security built into the foundation of the internet is better able to provide visibility into internet activity across all locations, users and devices, on and off-network.
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Cisco Umbrella EMEA

How Norfolk and Suffolk NHS Foundation Trust ensures the health of data, network and devices

Published By: Cisco Umbrella EMEA     Published Date: Nov 15, 2019
With 40+ separate premises plus a growing number of remote workers and devices, Norfolk and Suffolk NHS Foundation Trust needed to ensure consistent levels of end-user security across all locations. As a mental health trust, this particularly sensitive environment required maximum levels of confidentiality throughout, with threats identified quickly and dealt with effectively.
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Cisco Umbrella EMEA

Cutting-Edge Technology for Forward-Thinking Organisations

Published By: Workday UK     Published Date: Nov 12, 2019
Innovation is in our DNA. Workday Financial Management is built with innovation in mind. This report from FSN showcases the advantages of our cutting-edge technology foundation. Read now to learn how using a single source for financial data can transform the way you plan, execute, and analyse.
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workday, workforce technology, digital strategy
    
Workday UK

Cutting-Edge Technology for Forward-Thinking Organizations

Published By: Workday     Published Date: Nov 12, 2019
Innovation is in our DNA. Workday Financial Management is built with innovation in mind. This report from FSN showcases the advantages of our cutting-edge technology foundation. Read now to learn how using a single source for financial data can transform the way you plan, execute, and analyse.
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workday, workforce technology, digital strategy
    
Workday

RPA: An Executive Primer

Published By: Automation Anywhere     Published Date: Nov 06, 2019
Aiming to convert your organization into a truly digital business? Automation is the foundation of all digital transformation initiatives. This executive primer explains why Robotic Process Automation (RPA) is globally gaining ground, how it works, and how you can get value from it.
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robotic process automation, digital transformation, digital business
    
Automation Anywhere

Delivering Exceptional Customer Experience

Published By: Google - SAP     Published Date: Nov 01, 2019
"Your quote-to-cash system should be an opportunity to engage customers and make a positive impression. Outmoded and disjointed sales processes can alienate your customers without you even realizing it.Download our eBook, “Delivering Exceptional Customer Experience - from Quote-to-Cash and Beyond,” to find out how businesses can evolve to stay on top of customer expectations. In the eBook, you’ll learn about: The essential building blocks of quote-to-cash in today’s experience economy, including automated CPQ that’s integrated with contract lifecycle management for a quick and easy quote and negotiation process. How agile billing plays a critical role in modern quote-to-cash. The importance of building quote-to-cash on a strong cloud foundation with tight integration into back office supply chain management and financials."
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Google - SAP

Populate and maintain your CMDB with ServiceNow Discovery

Published By: ServiceNow     Published Date: Oct 24, 2019
Achieving complete visibility into your infrastructure requires reliable configuration data. With a solid plan, you can have a healthy CMDB and provide a foundation for implementing automated discovery. Learn the 4 stages to achieve complete visibility of your infrastructure with reliable data in your CMDB.
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servicenow, cmdb, stages, foundation, infrastructure
    
ServiceNow

Strategies for Accelerating Migration to AWS

Published By: Amazon Web Services EMEA     Published Date: Oct 17, 2019
Over the last 13 years, AWS and our partner ecosystem have helped thousands of organizations migrate applications to the cloud to lower their costs and improve their operational resiliency, gain business agility, and build a foundation for rapid innovation. Based on this experience, we’ve built the most complete and proven approach for migrating one to thousands of applications to the cloud so that you can have the confidence of realizing value from your cloud journey faster.
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Amazon Web Services EMEA

Webinar: The Evolution of Customer Privacy – is your organisation keeping pace?

Published By: KPMG     Published Date: Oct 09, 2019
Changing attitudes to data privacy leave many firms in a precarious position. When there is so much regulatory variation in different markets, how do firms balance their responsibility for customers’ data with maximising value from that data? Listen now to discover: • The current state of play for data privacy – understanding what your customers want and what the regulators want • How to lay solid foundations to help you adapt to the changing landscape • How to ensure your privacy strategy supports growth.
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KPMG

Bank on Workday to Get Your Data Faster

Published By: Workday APAC     Published Date: Oct 07, 2019
"Workday provides financial services organizations with the technology foundation they need to spend less time gathering data and more time creating real value. But don’t just take our word for it. Hear from our customers in the banking industry that have used Workday to: Make better business decisions Uncover new sources for growth Become a magnet for top talent "
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Workday APAC

The Power of a Knowledge Management Platform to Transform the Customer Journey

Published By: MindTouch     Published Date: Oct 02, 2019
The dynamics of the customer journey are constantly expanding and evolving. Traditional “company-first” approaches to delivering service excellence are no longer sufficient. Instead, today’s forward-thinking companies know that a more “customer-first” approach is best. Read our MindTouch-sponsored whitepaper by Lori Bocklund, President of Strategic Contact and experienced industry veteran, as she explores the ties between new self-service entry points and a strong foundation rooted in knowledge management.
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content strategy, customer journey, customer success, digital transformation, knowledge base
    
MindTouch

Smart ERP strategies for today’s IT leaders.

Published By: Workday     Published Date: Sep 30, 2019
f you’re updating your technology strategy for today’s fast-paced era of disruption, then consider moving to the cloud. Read this Gartner report to learn how other IT leaders are upgrading their technology foundations and the value cloud-based solutions can deliver. 
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workday inc (wday), career development, employee engagement, human capital management, human resource management
    
Workday

Your Complete Guide to Modern EPM

Published By: Oracle     Published Date: Sep 25, 2019
Research shows that legacy ERP 1.0 systems were not designed for usability and insight. More than three quarters of business leaders say their current ERP system doesn’t meet their requirements, let alone future plans 1. These systems lack modern best-practice capabilities needed to compete and grow. To enable today’s data-driven organization, the very foundation from which you are operating needs to be re-established; it needs to be “modernized”. Oracle’s goal is to help you navigate your own journey to modernization by sharing the knowledge we’ve gained working with many thousands of customers using both legacy and modern ERP systems. To that end, we’ve crafted this handbook outlining the fundamental characteristics that define modern ERP.
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Oracle

The Five Building Blocks of An Exceptional Web Experience

Published By: Adobe     Published Date: Sep 23, 2019
The most important component for brand relevance and long-term customer relationships is the ability of an organization to deliver captivating experiences that feel personal, every time. Roughly 90% of senior marketers worldwide are implementing personalization strategies…but only 6% rate their strategy as advanced. Winning this race to delivering authentic personalization requires more than a random mix of technology tools. You need a strong web experience foundation that fuels your personalization strategy. Using a variety of digital marketing tools may help you perform specific functions well, but without having them talk to each other, it’s difficult to personalize experiences—which leaves you defaulting to static web pages with generic information. Using the support of a rock-solid web foundation, you can bring uniformity to your digital properties and over just the right experiences to your customers again and again.
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Adobe

Getting Your Analytics Efforts Started Right

Published By: Intel     Published Date: Sep 20, 2019
More data means more opportunities to discover powerful, actionable insights around customers, internal processes, and the broad market. Unfortunately, legacy IT architectures and approaches can block progressive analytics efforts. That leaves a lot of room for improvement, and the learning and investment curve for starting in analytics can be steep. However, tending to three core steps will prove immensely helpful on this journey: • Establishing an organizational foundation • Mapping the data pipeline • Transitioning analytics proofs of concept into production
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Intel

Introducing the Two Sigma Factor Lens

Published By: Two Sigma     Published Date: Sep 19, 2019
In this paper, we provide an overview of the Two Sigma Factor Lens, designed for analyzing multi-asset portfolios and derived from returns of broad, liquid asset class proxy indexes. This lens is intended to be: • Holistic, by capturing the large majority of cross-sectional and time-series risk for typical institutional portfolios; • Parsimonious, by using as few factors as possible; • Orthogonal, with each risk factor capturing a statistically uncorrelated risk across assets; • Actionable, such that desired changes to factor exposure can be readily translated into asset allocation changes. Finally, we discuss methods for constructing and assessing the Two Sigma Factor Lens that can be extended to produce additional risk factors for new sub-assetclasses or cross-sectional risks that may not currently be captured by the lens.1 This factor lens, and our ongoing work to expand it, form the foundations of the VennTM platform.
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Two Sigma

Finance Planning at AXA

Published By: Anaplan     Published Date: Sep 11, 2019
As part of a company-wide initiative called Ambition 2020, AXA Germany reimagined and connected its planning processes across the business as it moved them to Anaplan. Done in three phases, the reinvention eliminated spreadsheet nightmares and improved both process transparency and planning efficiency. As a result, months-long planning routines are now complete in days and the foundation is set for further improvements.
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Anaplan

Continuous Performance Management: the shift from accountability to development

Published By: Cornerstone OnDemand     Published Date: Sep 03, 2019
Year-end performance reviews don’t reflect the feedback and development needs of modern workers. Continuous Performance Management starts with the foundational belief that employees want to perform well and they want to improve, grow and develop in their careers. Read this brief to learn the four steps of how to use continuous performance management for your business.
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Cornerstone OnDemand

Security Starts at the Edge: The 2019 Security Buyer’s Guide

Published By: Akamai Technologies     Published Date: Aug 30, 2019
Security is the foundation of digital business innovation. It’s a bold claim; one that hasn’t always been accepted as truth. In the not so distant past, digital security was seen as a cost center. Those days are gone. Security is essential to the success of any digital business. If there is one thing you can always count on, however, it’s that security-related incursions are inevitable. And it’s news to no one to say that these disruptions can have dire consequences beyond downtime. Security breaches erode trust and damage reputation.
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Akamai Technologies

5 Steps to Creating a Memorable Sales Experience

Published By: ConnectWise     Published Date: Aug 22, 2019
Profits are the name of the game for a lot of technology solution providers, but keeping them coming in the door isn’t always simple. Building a solid foundation starts with a strong, efficient sales team. This eBook helps outline the five keys to creating and maintaining a well-oiled sales machine that allows you to bring in more business and encourage recurring revenue from your existing clients.
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ConnectWise

Infosys Digital Radar 2019

Published By: Infosys     Published Date: Aug 20, 2019
Transformation Propelled By Digital Maturity: Incumbent organizations (as opposed to digital natives) fall into 3 clusters determined by their progress along the digital transformation journey. Watchers: Who regard technology as an efficiency enabler and are trying to build a foundation for digital transformation. Explorers: Those who regard technology as enabler for select functions that directly impact CX. Visionaries: Rather, place technology at the heart of their business models and culture.
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Infosys

The Power of Employee Appreciation

Published By: Achievers     Published Date: Aug 16, 2019
A Guide to Making Recognition a Core Part of Business Strategy Workers have many choices of where to lend their talents. In today’s employee-centric world, it’s imperative for businesses to reaffirm every employee’s decision to work for them. Because employee appreciation is more than a day–it’s a long-term investment your workforce and your company’s bottom line. Download this to learn the three foundations of healthy employee appreciation
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Achievers

IDC Report: Business Value of Stripe Payments Platform

Published By: Stripe     Published Date: Aug 06, 2019
Digital commerce is enabling businesses to rethink what they sell, how they sell, and where they sell. Fickle consumer and business buyers have come to expect an intuitive and instantaneous checkout process with multiple payment options. However, aging financial infrastructure and complex interdependencies between numerous parties make it difficult and expensive to accept payments online seamlessly and across markets and currencies. Stripe meets these challenges with an API-based payments platform that abstracts away the complexities around payment gateways, acquiring banks, and credit card networks. To understand the impact of Stripe’s products on processing online payments, IDC interviewed Stripe customers and surveyed hundreds of organizations around the world about how they currently process and manage online payments. KEY FINDINGS • Many organizations are using Stripe as a foundational platform for their online businesses, with many of those also using Stripe Connect to run thei
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payment security, payment processing, payment solutions, business analytics, platform as a service (paas)
    
Stripe

2019 SD-WAN Market Trends Report

Published By: Masergy     Published Date: Aug 01, 2019
AS COMPANIES CONTINUE TO ADVANCE THEIR DIGIT AL TRANSFORMATION, SD-WAN IS BECOMING INCREASINGLY FOUNDATIONAL TO EVOLVING NETWORK CAPABILITIES.
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Masergy
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