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Cherwell Peer Report: IT Leaders at Four Universities Reimagine What’s Possible with ITSM

Published By: Cherwell Software     Published Date: Oct 28, 2019
To keep up with the growing needs of students, faculty and staff, higher ed IT departments must deliver a modern and seamless digital experience—often despite significant budget and staffing hurdles. In this peer report, IT leaders at four different universities share how they’re using Cherwell’s IT service management (ITSM) solution to tackle common challenges and create extraordinary results in three key areas: efficiency, campus-wide user experience and enterprise-level innovation. What they’ve accomplished is only the start: • Halving customization and configuration time while boosting user satisfaction • Improving service delivery and enabling campus-wide collaboration • Helping departments beyond IT to pursue their own automation initiatives By replacing legacy systems, automating manual workflows, enabling self-help and much more, IT pros are making radically new realities possible with a streamlined and customizable approach to ITSM. Download the report to read their stor
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Cherwell Software

Modern app delivery for an adaptive, optimized network

Published By: Citrix ShareFile     Published Date: Oct 04, 2019
Modern app delivery for an adaptive, optimized network To succeed in today’s cloud-first world, you need to manage and deploy modern applications in parallel with legacy applications. But traditional application delivery controller (ADC) solutions can’t bridge the gap between these two environments. See and hear how you can streamline the delivery of apps, desktops and data into a unified, fully integrated digital workspace experience. Download this brief to find out how you can: • Get one platform for traditional and modern application delivery • Support hybrid and multi-cloud environments • Convert and migrate legacy apps to microservices application architectures
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Citrix ShareFile

Rethinking the Curb

Published By: HERE Technologies     Published Date: Sep 30, 2019
As ride-hailing, e-commerce and food delivery services continue to grow, the value of curbside space is increasingly apparent. Though valuable and potentially lucrative, its original design is failing to live up to the needs of today's society. The demand for curbside space is growing, but the asset itself is fixed. To reduce urban congestion, ensure optimal roadway performance management, encourage new mobility solutions and facilitate on-demand delivery efficiency, it is vital that the curb be better utilized. In this eBook, gain insight from six visionaries and thought leaders with a stake in the landscape of urban mobility as they share how to better optimize curbside space.
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HERE Technologies

The Business Value of Adobe Experience Manager Assets

Published By: Adobe     Published Date: Sep 23, 2019
IDC surveyed users of Adobe Experience Manager Sites and found substantial ROI WHY SHOULD THE TARGET AUDIENCE CARE? A modern digital experience management platform is essential for any organization hoping to make digital experience delivery a core competency. SUPPORTING CONCEPTS: According to IDC's analysis, AEM Sites enables organizations to realize on average annual business value of $3.92 million per organization over three years and a 348% three-year ROI by: — Making the creation and delivery of digital experiences more consistent and streamlined and accelerating time to market for new experiences — Empowering - and increasing the productivity of - employees responsible for digital experiences — Improving the digital customer experiences organizations deliver, thereby increasing engagement levels and generating additional business
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Adobe

Rethinking the Curb

Published By: HERE Technologies     Published Date: Sep 23, 2019
As ride-hailing, e-commerce and food delivery services continue to grow, the value of curbside space is increasingly apparent. Though valuable and potentially lucrative, its original design is failing to live up to the needs of today's society. The demand for curbside space is growing, but the asset itself is fixed. To reduce urban congestion, ensure optimal roadway performance management, encourage new mobility solutions and facilitate on-demand delivery efficiency, it is vital that the curb be better utilized. In this eBook, gain insight from six visionaries and thought leaders with a stake in the landscape of urban mobility as they share how to better optimize curbside space.
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HERE Technologies

Implemented hybrid process governance which helped reduce TCO by 25% for USA based manufacture

Published By: Larsen & Toubro Infotech(LTI)     Published Date: Sep 17, 2019
i. Brief – US based automobile had no asset management and CMDB discovery which lead to longer procurement lifecycles. LTI implemented end to end ServiceNow and operational support using global delivery model. Also helped in optimising integrations after reviewing license consumptions which then helped in reducing the process implementation to mere 2.5 months ii. Benefits 1. Hybrid process governance helped reduction in TCO by 25% 2. Reduction in number of licenses by 20% using integration with SharePoint
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application management, artificial intelligence, b2b technology, cloud applications, cloud architect
    
Larsen & Toubro Infotech(LTI)

Enterprise Contract Management for the Professional Services Industry

Published By: Icertis     Published Date: Aug 06, 2019
Professional services providers are taking an enterprise approach to contract management to better manage obligations and improve service delivery to their customers.
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enterprise contact management, contract management software
    
Icertis

Practical advice for automating a supply chain tech stack

Published By: HERE Technologies     Published Date: Jul 11, 2019
Supply chain managers are increasingly leveraging location intelligence and location data to raise visibility throughout their whole logistics process and to optimize their delivery routes. Leveraging this data requires an ever-more-robust technology stack. As supply chain technology stacks become more complex, diverse and defined by legacy system integrations, Application Program Interfaces (APIs) are becoming essential to making stacks scale, allowing supply chain managers to better meet the demands of the new generation of consumers. Innovative location APIs provide supply chain stacks and applications with: Greater agility Contextual intelligence Real-time data implementation Speed Scale Introducing new technology into an organization can sometimes be daunting. As one of the world’s leading location platforms, HERE shares insights and tips to streamline the supply chain technology integration across the whole organization.
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here technologies, supply chain, mapping
    
HERE Technologies

Digital Businesses Demand Agile Integration

Published By: OpenText     Published Date: Jun 28, 2019
Integration Technologies Should Reduce The Burden of Data Integration and Management Digital transformation has multiplied the number of packaged applications and the interfaces that support them. It also requires a greater agility from businesses to follow growing customer demands for value, innovation, and new and improved digital interactions. This means that interfaces must constantly evolve to support the continuous integration and continuous delivery (CI/CD) of systems of engagement. These applications are under pressure from customer experience, employee experience, and the required operational excellence of automation systems.
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OpenText

Emerging Topics In Health Care

Published By: SAS     Published Date: Jun 27, 2019
The health care world is changing. And data has a role to play in that change. Traditional health care systems are becoming more accessible and convenient, while also offering lower priced options. Proactive care — rather than reactive — is expected, including a shift from disease management to disease prevention. Likewise, a greater emphasis on personalized delivery, including understanding populations, has led to increased precision in holistic care management. Combining conventional data sources with data from previously untapped data sources — such as electronic health records, wearables, social determinants, social media, genetics and diagnostics — creates new possibilities for understanding the patterns, relationships, and predictors of wellness and health. Keep reading this e-book to discover how health care leaders are generating new opportunities for innovation and transforming how care is delivered.
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SAS

Cloud-based integration for FedRAMP compliance

Published By: MuleSoft     Published Date: Jun 27, 2019
MuleSoft’s Government Cloud is an industry-leading FedRAMP-compliant cloud environment for building and deploying APIs and integrations with Anypoint Platform. MuleSoft’s US Federal Risk and Authorization Management Program (FedRAMP) compliant-solution enables government agencies to build and secure connections between their applications and citizen data. Download this whitepaper to learn: How MuleSoft’s Government Cloud enables agencies to increase project delivery speed by 3x. Why FedRAMP compliance reduces on-premises infrastructure costs. How government agencies can develop, deploy, manage, and monitor integrations and APIs in the cloud to rapidly expand cloud services.
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MuleSoft

E-book: The Automated Enterprise

Published By: Red Hat APAC     Published Date: Jun 27, 2019
Reduce complexity and accelerate IT with an enterprise-wide approach to automation “The Automated Enterprise” e-book shows the important role IT automation plays in business today. Optimize resources and speed development with Red Hat® management solutions, powered by Red Hat Ansible® Automation. IT automation helps your business better serve your customers, so you can be successful as you: Optimize resources by automating complex and manual processes Accelerate service delivery while providing IT operations teams with control and visibility across a dynamic IT environment Transform your enterprise into an efficient digital business and rise quickly to meet the evolving demands in your marketplace Get the e-book to learn about the benefits of accelerating your operations, read success stories, and find out how easy it is for you to get started.
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Red Hat APAC

Accelerate And Modernize Container Application Delivery With SUSE

Published By: AWS     Published Date: Jun 04, 2019
Description Organizations are shifting to containers for its many benefits, including increased developer productivity and an improved, modernized environment for customized applications. While Kubernetes helps organizations get the most out of those benefits, it is complex by nature and can be difficult to manage on your own. Developers need a solution that drives productivity without needing to worry about managing infrastructure. SUSE Cloud Application Platform on Amazon Web Services (AWS) provides a lean and fast platform to accelerate containerized application delivery. By leveraging a managed Kubernetes environment, SUSE makes it easier for DevOps teams to deliver applications, accelerate innovation, and improve IT responsiveness.
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AWS

The Practical Guide to Managing Data Science at Scale

Published By: Domino Data Lab     Published Date: May 23, 2019
Lessons from the field on managing data science projects and portfolios The ability to manage, scale, and accelerate an entire data science discipline increasingly separates successful organizations from those falling victim to hype and disillusionment. Data science managers have the most important and least understood job of the 21st century. This paper demystifies and elevates the current state of data science management. It identifies best practices to address common struggles around stakeholder alignment, the pace of model delivery, and the measurement of impact. There are seven chapters and 25 pages of insights based on 4+ years of working with leaders in data science such as Allstate, Bayer, and Moody’s Analytics: Chapters: Introduction: Where we are today and where we came from Goals: What are the measures of a high-performing data science organization? Challenges: The symptoms leading to the dark art myth of data science Diagnosis: The true root-causes behind the dark art m
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Domino Data Lab

Navigating Your Last Mile Routing Strategy

Published By: WorkWave     Published Date: Apr 18, 2019
The “last mile,” that tricky distance from final transit hub to customer has long been a logistical, management and customer service challenge for delivery service providers. Today, pen and paper just aren’t enough to get business operations where they need to be. With increased delivery volume and customer expectations, the bar is being set higher and higher. Delivery service providers need the right tools to execute a flawless last mile routing strategy and stand out from the competition.
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WorkWave

Managing Software Exposure Report

Published By: CheckMarx     Published Date: Apr 03, 2019
In the early years of software development, you would often design it, build it, and only then think about how to secure it. This was arguably fine in the days of monolithic applications and closed networks, when good perimeter-based protection and effective identity and access management would get you a long way towards minimising the risk. In today’s highly connected, API-driven application environments, however, any given software component or service can be invoked and potentially abused in so many different ways. Add to this the increasing pace of change through iterative ‘DevOps-style’ delivery and ever-faster release cycles, and many understandably assert that security management and assurance nowadays needs to be an ongoing and embedded part of the development and delivery process.
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CheckMarx

Choosing the right API management vendor for digital business success

Published By: Google Apigee     Published Date: Feb 05, 2019
In our 26-criterion evaluation of API management solutions providers, we identified the 15 most significant ones — Axway, CA Technologies, Google, IBM, Microsoft, MuleSoft, Oracle, Red Hat, Rogue Wave Software, Sensedia, Software AG, TIBCO Software, Torry Harris Business Solutions, Tyk Technologies, and WSO2 — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals make the right choice.
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Google Apigee

IT Service Management Vendor Comparison [Forrester]

Published By: Cherwell Software     Published Date: Jan 28, 2019
The Twelve ITSM Providers that Matter Most—and How they Stack Up Forward-thinking IT teams know that to maintain a seat at the table, their approach to service management must transcend traditional silos. In Forrester's report, you’ll receive valuable analyst insight into which of the twelve market-leading service management tools can best support not only your current ITSM requirements, but also your initiatives to extend and improve service delivery across the business.
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Cherwell Software

Humans + Bots: Tension and Opportunity

Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
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Genesys

How Reinventing the Data Center is Increasing Healthcare Agility

Published By: VMware     Published Date: Dec 10, 2018
Healthcare IT is in the midst of a revolution. Far from its leaky-ceiling basement beginnings, healthcare information technology (HIT) is now a strategic business differentiator with a key to the executive washroom. Challenged to innovate new patient and provider application services while maintaining traditional client-server applications, HIT teams are seeking ways to ensure investments in the management and maintenance of traditional systems don’t prevent the delivery of new digital experiences now and into the future. To find out more download this eBook today.
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VMware

The ADC Guide to Managing Hybrid (IT and Dev Ops) Application Delivery

Published By: Citrix Systems     Published Date: Nov 13, 2018
Today, new application architectures like Devops microservices are opening great opportunities for innovation. But you still have traditional IT-managed applications to provide for. How do you bridge the gap between these different architectures? Download “The ADC Guide to Managing Hybrid (IT and DevOps) Application Delivery” to learn more. Fill out the form below to receive this eBook. This eBook identifies ADC considerations for: -Managing traditional and microservices apps in a unified environment -Monitoring and troubleshooting your entire application delivery infrastructure -Delivering consistent features and capabilities for all applications
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Citrix Systems

The Business Value of Adobe Experience Manager Sites

Published By: Adobe     Published Date: Nov 02, 2018
Improving the customer experience is a strategic imperative for most organizations today, but delivering an engaging experience across the growing number of digital customer touch points can be a daunting challenge. Organizations must deliver responsive experiences that “play well” on smartphones, PCs, and tablets. They must publish content to installed app experiences on mobile and other connected devices, to social channels, and to email campaigns. They must manage global sites in different languages, localize the experience for different markets, and — increasingly — personalize the experience for different customer personas or segments. A modern digital experience management platform is essential for any organization hoping to make digital experience delivery a core competency. IDC interviewed organizations using Adobe Experience Manager Sites (AEM Sites) to understand the impact of the platform on their ability to create, manage, and deliver digital experiences. Study participants
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Adobe

Best Practices eBook

Published By: CheckMarx     Published Date: Nov 02, 2018
As DevOps continues to be widely adopted by fast-moving organizations, software security needs to keep pace to help accelerate software delivery and not slow it down. Is your software security program up to the challenge? By integrating security into the entire software development lifecycle, enterprises can manage their business risk and guarantee secure software delivery at the speed of DevOps. Check out these 10 Essential Best Practices for building and maintaining your modern-day software security program -- from your tools, to your processes, to your people. This eBook will cover the top 10 steps you can take today to help your organization move faster and more securely.
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CheckMarx

5 Ways to increase ROI on your learning management system

Published By: Cornerstone OnDemand     Published Date: Oct 02, 2018
"A learning management system (LMS) is designed to do more than “check the box” on training. It’s also a powerful platform ready to deliver meaningful, targeted education and engage workers with career development opportunities. Importantly, an LMS can help your company increase the ROI of employee training and learning. Download our quick-read guide on how an LMS can: 1. reduce costs and inefficiencies by streamlining the delivery of learning 2. reduce hiring and turnover costs by retaining high performers 3. increase new hire engagement and productivity by integrating ongoing learning with onboarding 4. drive unified success by aligning employee and organizational goals 5. reduce cost of administering compliance training"
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Cornerstone OnDemand

Continuous Intelligent Testing: Applying AI and ML to Your Testing Practices

Published By: CA Technologies EMEA     Published Date: Sep 30, 2018
If you’re relying on manual processes for testing applications, artificial and automated intelligence (AI) and machine learning (ML) can help you build more efficient continuous frameworks for quality delivery. In this on-demand webinar, “Continuous Intelligent Testing: Applying AI and ML to Your Testing Practices,” you’ll learn how to: Use AI and ML as the new, necessary approach for testing intelligent applications. Strategically apply AI and ML to your testing practices. Identify the tangible benefits of continuous intelligent testing. Reduce risk while driving test efficiency and improvement. This webinar offers practical steps to applying AI and ML to your app testing. The speaker, Jeff Scheaffer, is senior vice president and general manager of the Continuous Delivery Business Unit at CA Technologies. His specialties include DevOps, Mobility, Software as a Service (SaaS) and Continuous Delivery (CDCI).
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continuous delivery, application delivery, testing, test data management
    
CA Technologies EMEA
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