mttr

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How to Get Critical Systems Back Online in Minutes

Published By: Ayehu eyeShare     Published Date: Oct 06, 2010
Simplifying Problem Resolution with Cutting-Edge IT Technology
Tags : 
it automation, it process automation, runbook automation, problem resolution, it operations automation, incident managament, itil, mttr, service management
    
Ayehu eyeShare

Service Benchmarking and Measurement-Using Metrics to Drive Customer Satisfaction and Profits

Published By: Microsoft Dynamics CRM     Published Date: Mar 30, 2010
This report reveals how Best-in-Class firms distinguish themselves from all others by routinely benchmarking and measuring their service performance; implementing effective measuring, monitoring and tracking systems; integrating service KPIs with company-wide CRM or ERP systems, wherever possible; and establishing a formal process for automatically collecting and disseminating data.
Tags : 
microsoft dynamic crm, service benchmarking, metrics, customer satisfaction, data management, mttr, kpi, metrics measuring program, performance data analysis, business activity monitoring, business analytics, analytical applications
    
Microsoft Dynamics CRM

BMC Application Performance and Analytics: Predictive Intelligence in Action

Published By: BMC ESM     Published Date: Aug 20, 2009
See the highlights of BMC’s Application Performance and Analytics; a predictive, resourceful and intelligent solution that empowers IT Operations to reduce mean time to repair (MTTR), avoid problems with early warning, find problems faster using fewer resources, ensure applications meet business requirements and put the right person on the right problem, every time.
Tags : 
bmc, application performance and analytics, it operations, mttr, mean time to repair, data center, enterprise applications, application performance management, performance testing
    
BMC ESM

Seven Ways ITIL Can Help You in an Economic Downturn.

Published By: BMC ESM     Published Date: Jul 22, 2009
IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress.
Tags : 
itil, it infrastructure library, bmc, bmc software, it environment, integration, business objectives, configuration management database, cmdb, business service management, bsm, mean time to repair, mttr, roi and value on investment, voi, international computing
    
BMC ESM

Seven Ways ITIL Can Help You in an Economic Downturn

Published By: BMC ESM     Published Date: Jul 17, 2009
IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress.
Tags : 
itil, it infrastructure library, bmc, bmc software, it environment, integration, business objectives, configuration management database, cmdb, business service management, bsm, mean time to repair, mttr, roi and value on investment, voi, it management, it spending
    
BMC ESM
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