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CIO / IDG - CIOs Reveal Their Priorities and Successes in IT Transformation

Published By: VMware     Published Date: Sep 12, 2019
Companies today understand there are significant business benefits to modernizing and automating their IT processes. By doing so, they can improve operational efficiencies, boost productivity and agility, reduce costs and — with the resultant savings — invest in new initiatives and innovations to become even more competitive. But how do you go about transforming IT infrastructure and operations, and how do you measure progress? After all, efforts to harness IT transformation as an engine to drive business transformation have been underway for years and will continue into the foreseeable future. Fortunately, a ready source of detailed IT transformation insights exists. For nearly a decade, Dell EMC and VMware have helped CIOs define and prioritize the steps needed to transform their IT organizations as part of a series of IT Transformation Workshops with their customers
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VMware

How to Secure Your Containerized Infrastructure on AWS Cloud

Published By: AWS     Published Date: Jun 03, 2019
Background How do you maintain secure systems and operations across an elastic, complex AWS environment? As SailPoint transformed from a startup to a publicly traded company, their AWS infrastructure grew as well. With this growth, SailPoint needed to be able to identify and respond to anomalous behavior quickly, while simultaneously trying to align their organization into a cohesive DevSecOps organization. Join this webinar to learn how SailPoint gained a holistic view into their cloud infrastructure, plus how you can enable your Security and DevOps teams with in-depth insights into AWS infrastructure to make actionable, data-driven decisions to reduce risk.
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AWS

Law firms face a time and billing crossroads

Published By: Intapp     Published Date: May 20, 2019
In our technology-enabled era, most law firms have moved away from manual processes to embrace electronic timekeeping. However, many continue to struggle with time entry accuracy and bill rejections related to noncompliance with outside counsel guidelines (OCGs). All stakeholders— finance, operations, lawyers, and clients—want to solve this problem; not only does it result in inefficiencies of process and reduced realization due to write-offs, but it also impacts client goodwill. Firms know something needs to change, but so far, they haven’t found the answer. In short, they have arrived at a crossroads. This ebook explores the gaps and inefficiencies in the current state. Insights into how current
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Intapp

Gartner Report- AIOps

Published By: ServiceNow     Published Date: May 14, 2019
In this report Gartner provides recommendations to address the key challenges I&O leaders are facing such as the inability to identify and remediate issues quickly, lack of insights to connect increasing volumes of data, and executive level sponsorship in tool replacement and consolidation.
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servicenow, operations, gartner, report, insights
    
ServiceNow

The Truth About Cloud in Small Contact Centers

Published By: Genesys     Published Date: Feb 12, 2019
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organisations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large – a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realise a return on investment in as little as three months! Download this eBook and learn: How to calculate ROI and time-to-value in different types of small contact center profiles What factors to consider when selecting a cloud vendor Three common myths about the cloud
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Genesys

Humans + Bots: Tension and Opportunity

Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
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Genesys

Eliminate business service outages by moving to service-aware IT operations

Published By: ServiceNow     Published Date: Oct 22, 2018
A single outage can be the thread that causes business services to unravel. Can you quickly identify the root cause of an outage and its impact on your business? See how ServiceNow helps customers seamlessly connect their IT infrastructure to transform the customer experience for business stakeholders.
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business, service, operations, insights, servicenow
    
ServiceNow

Reduce human errors in food packaging with the real-time benefits of process automation

Published By: Domino     Published Date: Oct 09, 2018
Industry 4.0 is a trending topic across the manufacturing world. It’s also a complex concept that encompasses multiple technologies and disciplines — and the ROI isn’t always readily apparent. One way food and beverage companies are seeing some real-time benefits is through the automation of processes to reduce the potential for human error. In this exclusive on-demand webcast, Adem Kulauzovic, Director of Coding Automation at Domino Printing, sits down with four industry experts to talk about the impact Industry 4.0 and automation can have on reducing human errors in food packaging. • Bill Dye, Corporate Operations Engineering Manager, Jack Link’s Beef Jerky • Bob Trask, Senior System Architect, BECKHOFF • Yanik Ballou, Technology Leader, Optel Group • Tom Egan, Vice President of Industry Services, PMMI Join us for insights and firsthand observations from a variety of perspectives on the goals and challenges of integrating technology on the packaging line — an operations engineer
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Domino

A Beginner's Guide to collectd

Published By: Splunk     Published Date: Sep 10, 2018
collectd is an open source daemon that collects system and application performance metrics. With this data, collectd then has the ability to work alongside other tools to help identify trends, issues and relationships not easily observable. Read this e-book to get a deep dive into what collectd is and how you can begin incorporating it into your organization’s environment.
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it event management, it event management tool, event logs, aiops platform, what is aiops, aiops vendor, market guide for aiops platforms, guide for aiops platforms
    
Splunk

Market Guide for AIOps Platforms

Published By: Splunk     Published Date: Aug 22, 2018
The world of artificial intelligence (AI) has finally arrived at the doorstep of IT operations. As organizations move toward using both big data and machine learning functionality to support a variety of IT operations, processes and tasks, artificial intelligence for IT operations (AIOps) platforms have emerged as a one-stop solution. Gartner has released a “Market Guide for AIOps Platforms” that provides findings about the AIOps industry and its latest developments. Download your complimentary copy to: *Gain insight into the developing industry of AIOps and its future *Learn how to optimize IT operations powered by machine learning to drive business value *Compare different AIOps platform vendors and their range of capabilities
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it event management, it event management tool, event logs, aiops platform, what is aiops, aiops vendor, market guide for aiops platforms, guide for aiops platforms
    
Splunk

AI for IT: Preventing Outages with Predictive Analytics

Published By: Splunk     Published Date: Aug 17, 2018
Imagine a world where incident alerts arrive 30 minutes before problems even begin — you’d actually have the power to prevent outages and deliver a truly seamless experience to your customers. Sound impossible? Think again — the right AIOps (Artificial Intelligence for IT Operations) solution can help you maintain uptime, reduce manual incident-management tasks and increase productivity.
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it event management, it event management tool, event logs, aiops platform, what is aiops, aiops vendor, market guide for aiops platforms, guide for aiops platforms
    
Splunk

Embracing the Strategic Opportunity of IT

Published By: Splunk     Published Date: Aug 17, 2018
IT organizations are now responsible for delivering seamless customer experiences while preventing outages and managing an increasing number of systems. With growing responsibility placed on IT, there is an opportunity to drive strategy for company-wide business processes and operations. Companies using machine data powered platforms like Splunk collect disparate data types to quickly troubleshoot and monitor systems. By adding predictive capabilities, IT can glean critical insights for the business and develop strategic initiatives on issues that matter. Download the white paper “Embracing the Strategic Opportunity of IT” to learn how to: Enable a business aware IT organization Unlock operational efficiencies Solve problems with predictive analytics
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it event management, it event management tool, event logs, aiops platform, what is aiops, aiops vendor, market guide for aiops platforms, guide for aiops platforms
    
Splunk

Building the Smarter Warehouse: Warehousing 2020

Published By: Zebra Technologies     Published Date: Aug 09, 2018
The exponential growth of omnichannel shopping and ever-burgeoning demand for faster merchandise deliveries is redefining the supply chain’s distribution of consumer products goods. A seminal shift in how shoppers increasingly buy via multiple touch points — online from desktop computers, mobile devices and in-store — has created the need for the “smarter” warehouse to serve today’s connected consumer. As retailers look to merge their brick-and-mortar and online operations to cut costs and boost efficiency, warehouse management systems must keep pace. For this report, Zebra Technologies analyzed the state of the warehousing marketplace among firms in the US and Canada with at least $15 million in annual revenues. The online survey asked IT and operations personnel in the manufacturing, retail, transportation and wholesale market segments to share their insights and business plans over the next five years, in light of a rapidly changing industry.
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fulfillment, vision, study, technology, manufacturer
    
Zebra Technologies

Migrating to the Cloud: Best Practices for a Successful Strategy

Published By: Workday     Published Date: Aug 08, 2018
Cloud-based systems are the future for cities and counties looking to reduce budgets and use staff wisely. The cloud allows governments to end constant upgrades to legacy systems, improve security, and invest in operations—not capital expenses. Join the Governing Institute for an overview of the benefits of a migration to the cloud and gain valuable insights from the City of Rochester’s successful transition.
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cloud-based systems, improve security
    
Workday

Building the Smarter Warehouse: Warehousing 2020

Published By: Zebra Technologies     Published Date: May 02, 2018
The exponential growth of omnichannel shopping and ever-burgeoning demand for faster merchandise deliveries is redefining the supply chain’s distribution of consumer products goods. A seminal shift in how shoppers increasingly buy via multiple touch points — online from desktop computers, mobile devices and in-store — has created the need for the “smarter” warehouse to serve today’s connected consumer. As retailers look to merge their brick-and-mortar and online operations to cut costs and boost efficiency, warehouse management systems must keep pace. For this report, Zebra Technologies analyzed the state of the warehousing marketplace among firms in the US and Canada with at least $15 million in annual revenues. The online survey asked IT and operations personnel in the manufacturing, retail, transportation and wholesale market segments to share their insights and business plans over the next five years, in light of a rapidly changing industry.
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warehouse, merchandise, delivery, demand, devices, computers
    
Zebra Technologies

Watson Order Optimizer Demo

Published By: IBM     Published Date: Apr 25, 2018
Experience IBM Watson Order Optimizer How can retailers efficiently leverage inventory from one channel to serve another without breaking the bank? See how IBM Watson Order Optimizer helps Fulfillment, Operations, and Inventory: Gain a holistic view of omni-channel operations across different functional areas Optimize in real-time against multiple, competing business objectives Utilize inventory at its most profitable price point Make better fulfillment decisions with cognitive insights
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order optimizer, ibm watson, fulfillment, operations
    
IBM

For Banks, It's Evolve or Die

Published By: Datastax     Published Date: Mar 06, 2018
Ever since the invention of the abacus, the banking industry has been on the leading edge of technological innovation. Today more than ever, the industry relies on game-changing software to provide high-performing business-critical operations, analysis, and insights for retail banking, loans, credit cards, and more.
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Datastax

eBook: The Truth About Cloud in Small Contact Centers

Published By: Genesys     Published Date: Feb 27, 2018
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organizations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large - a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realize a return on investment in as little as three months! Download this eBook and learn: • How to calculate ROI and time-to-value in different types of small contact center profiles • What factors to consider when selecting a cloud vendor • Three common myths about the cloud
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ebook, cloud, customer experience
    
Genesys

Next-Gen BI for Healthcare and Life Sciences on AWS

Published By: AWS     Published Date: Dec 15, 2017
Healthcare and Life Sciences organizations are using data to generate knowledge that helps them provide better patient care, enhances biopharma research and development, and streamlines operations across the product innovation and care delivery continuum. Next-Gen business intelligence (BI) solutions can help organizations reduce time-to-insight by aggregating and analyzing structured and unstructured data sets in real or near-real time. AWS and AWS Partner Network (APN) Partners offer technology solutions to help you gain data-driven insights to improve care, fuel innovation, and enhance business performance. In this webinar, you’ll hear from APN Partners Deloitte and hc1.com about their solutions, built on AWS, that enable Next-Gen BI in Healthcare and Life Sciences. Join this webinar to learn: How Healthcare and Life Sciences organizations are using cloud-based analytics to fuel innovation in patient care and biopharmaceutical product development. How AWS supports BI solutions f
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AWS

A Smarter Process Approach to Accelerating Customer Engagements with Mobile and Social

Published By: IBM     Published Date: Oct 19, 2017
The Smarter Process platform is IBM’s solution for reinventing business operations in a way that infuses every process with intelligence and expertise to deliver greater customer centricity, which in turn fuels top-line growth. It incorporates Business Process Management, Case Management, Operational Decision Management and Process Analytics, along with Process Discovery and Design with an objective of ensuring that customers find it easy to do business and that every interaction includes positive touch points. Within the context of this new imperative, accessing cloud efficiencies, leveraging mobile for greater engagement, mining big data for insights, and enhancing customer relationships via social media, are proving to be critical and interrelated strategies.
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customer engagement, mobile, social, bpm, case management
    
IBM

Better Reporting, Planning, and Analytics from Oracle EBS for Operations

Published By: Insight Software     Published Date: Oct 03, 2017
Forget making business decisions with outdated data. Keep operations on track with real-time insights from every facet of your business including finance to supply chain management. “The Operations Guru’s Guide to Oracle EBS” will help you master more efficient company operations so you can focus on making a massive operational impact. Tactical insights, covering: How your team can create usable, sharable reports and web-based dashboards tracking progress against company-wide KPIs from multiple systems, without leaning heavily on IT An industry analyst’s take on how to get better reporting and analytics from ERP and other critical data sources How Finance and IT leaders at Ladbrokes replaced Oracle reports and quit having to manipulate data in static spreadsheets
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Insight Software

Better Reporting, Planning, and Analytics from JD Edwards for Operations

Published By: Insight Software     Published Date: Oct 03, 2017
Forget making business decisions with outdated data. Keep operations on track with real-time insights from every facet of your business including finance to supply chain management. “The Operations Guru’s Guide to JD Edwards” will help you master more efficient company operations so you can focus on making a massive operational impact. Tactical insights, covering: How your team can create usable, sharable reports and web-based dashboards tracking progress against company-wide KPIs from multiple systems, without leaning heavily on IT An industry analyst’s view on how to get better reporting and analytics from ERP and other critical data sources How Bibby Distribution gave users throughout the company the ability to drill down into reports to get exactly the detail they needed to address immediate business issues
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Insight Software

Achieving a Unified Governance Strategy

Published By: IBM     Published Date: Aug 24, 2017
Data governance is all about managing data, by revising that data to standardize it and bring consistency to the way it is used across numerous business initiatives. What’s more, data governance ensures that critical data is available at the right time to the right person, in a standardized and reliable form. A benefit that fuels better organization of business operations, resulting in improved productivity and efficiency of that organization. Thus, the importance of proper data governance cannot be understated. The concepts of data governance have evolved, where the first iteration of data governance, often referred to as version 1.0, focused on three simplistic elements: objectives, structure and processes; having a limited focus and scope due to its tactical usage. The opportunity from the growing value of data in the realm of analytics, business intelligence, and generating insights was left unrealized. Today, organizations are moving towards what can be called Data Governance 2.0,
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ibm, unified governance strategy, data management, data governance
    
IBM

Schneider's DCIM-Driven Cloud Service

Published By: Schneider Electric     Published Date: Aug 15, 2017
Schneider Electric is integrating datacenter infrastructure management (DCIM) software, big-data analytics and cloud services into the management of customers’ datacenters. Its recently launched StruxureOn cloud offering signals a new wave in datacenter operations, using a combination of machine learning, anomaly detection and event-stream playback to give operators real-time insights and alarming via their smartphones. More capabilities and features are planned, including predictive analysis and, eventually, automated action. Schneider’s long-term strategy is to build a partner ecosystem around StruxureOn, and provide digital services that span its traditional datacenter business.
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incident tracking, historical trending, troubleshooting, operational analysis, prediction model, schneider equipment, maintenance, firmware updates
    
Schneider Electric

6 Steps to Simplify Your SAP HANA® Migration

Published By: Fujitsu     Published Date: Feb 06, 2017
When you embark on an SAP HANA transformation, your goals should include simplifying operations and empowering your business to compete and win in the digital economy. But big transformation projects like this are extremely complex. Learn key insights into common speed bumps and roadblocks that may slow you down, as well as valuable tips to help you along your transformation journey.
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sap hana, hana cloud platform, sap hana cloud platform, sap hana platform, sap hana analytics
    
Fujitsu
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