quality management

Results 51 - 75 of 210Sort Results By: Published Date | Title | Company Name

Tool Kit: Quality Management in the Contact Center

Published By: 8x8 Inc.     Published Date: Aug 15, 2017
Agent attrition in contact centers is on the rise. One reason for this is the lack of adequate coaching. Coaching drives higher agent engagement and motivation to outperform, however requires that supervisors develop a comprehensive quality management program. This paper offers best practices on how to develop a world-class quality management program.
Tags : 
8x8, quality management, contact center, customer experience, employee productivity
    
8x8 Inc.

The Changing Landscape of Corporate Video Production

Published By: Quantum     Published Date: Jun 20, 2017
In the past, the production of professional quality corporate videos was delegated to outside agencies. Corporate business units hired marketing firms and video production houses because those outside agencies were the only ones with both the required expertise and the expensive equipment needed to generate high-quality results. Quantum teamed up with the Communications Media Management Association (CMMA) to survey their members—media production managers from leading enterprises—to learn more about the benefits and challenges of creating video in-house. Download the eBook, “The Changing Landscape of Corporate Video Production” to get the following questions answered and more: • Will in-house creative teams continue to ramp up in production? • What video formats are they currently producing and delivering? • How are they archiving their content? • What challenges are in-house teams facing as they generate more content? Today, that is changing. As the cost of video production technology drops, more corporations are recognizing the value of bringing production in-house. According to a recent report by Vidyard, 85% of businesses surveyed now have internal staff and resources producing videos in-house.
Tags : 
change, landscape, corporate video production, quantum
    
Quantum

Fierce Markets: Using Technology to Ease Change Management in Healthcare Organizations

Published By: Oracle HCM Cloud     Published Date: May 25, 2017
"Consolidation in the healthcare industry has reached such a pace that the number of health systems in the United States is on track for a 50% reduction over the next decade, making change management a high priority. In the healthcare world, where employee engagement can directly affect the quality of patient care, it’s important for organizations to have a solid change management stategy that allows for a smooth transition, communicates expected benefits and gets employees on board with change. Learn more."
Tags : 
    
Oracle HCM Cloud

Mind the Gap - Bridging Customer Strategy and Execution with Data-Driven Marketing

Published By: RedPoint Global     Published Date: May 11, 2017
Marketing organizations are often limited in their ability to progress marketing tactics from single channel to cross-channel and real-time customer engagement. While marketing organizations might have a robust customer engagement strategy in place, often times there is a gap between their strategy and their ability to execute, with the right personalization and context that customers prefer. Over 62 percent of customers are always-on and readily addressable, but marketers aren’t implementing the right strategies to reach them. This eBook discusses data-driven marketing tactics that can help marketers mind the gap – bridging customer strategy and ability to execute, with the right personalization and context that customers prefer.
Tags : 
customer engagement, customer data, customer data platform, data quality, customer data management, customer experience, data-driven marketing
    
RedPoint Global

The State Of Mobile Application Insecurity - Ponemon Institute Research Report

Published By: IBM     Published Date: Apr 20, 2017
We are pleased to present the findings of The State of Mobile Application Insecurity sponsored by IBM. The purpose of this research is to understand how companies are reducing the risk of unsecured mobile apps in the workplace. Ponemon Institute is dedicated to independent research and education that advances responsible information and privacy management practices within business and government. Our mission is to conduct high quality, empirical studies on critical issues affecting the management and security of sensitive information about people and organizations.
Tags : 
(delete)mobile application, malware protection, mobile security, application security, proprietary software, open source software, cloud services, source code testing
    
IBM

Prepare And Maintain Your Data - Data Quality And Master Data Management In A Hybrid Environment

Published By: IBM     Published Date: Apr 14, 2017
Cloud-based data presents a wealth of potential information for organizations seeking to build and maintain a competitive advantage in their industry. However, most organizations will be confronted with the challenging task of reconciling their legacy on-premises data with new, third-party cloud-based data. It is within these “hybrid” environments that people will look for insights to make critical decisions.
Tags : 
cloud-based data, data quality, data management, hybrid environment, decision making
    
IBM

Avoid the 3 Data Hazards of Enterprise Risk

Published By: Dun & Bradstreet     Published Date: Mar 03, 2017
Complexity, globalization and digitalization are just some of the elements at play in the risk landscape—and data is becoming a core part of understanding and navigating risk. How do modern finance leaders view, navigate and manage enterprise risk with data? Dun & Bradstreet surveyed global finance leaders across industries and business types. Here are the top trends that emerged from the study: 1. The Enterprise Risk & Strategy Disconnect—Finance leaders are using data and managing risk programs, but over 65% of finance leaders say there’s missing link between risk and strategy. 2. The Risks of the Use and Misuse of Data—Up to 50% of the data used to manage modern risk is disconnected. Only 15% of leaders are confident about the quality of their data. 3. Risky Relationships—Only 20% of finance leaders say the data they use to manage risk is fully integrated and shared. Download the study to learn how finance leaders are approaching data and enterprise risk management
Tags : 
    
Dun & Bradstreet

Prepare and maintain your data - Data quality and master data management in a hybrid environment

Published By: IBM     Published Date: Jan 27, 2017
Cloud-based data presents a wealth of potential information for organizations seeking to build and maintain a competitive advantage in their industry. However, as discussed in “The truth about information governance and the cloud,” most organizations will be confronted with the challenging task of reconciling their legacy on-premises data with new, third-party cloud-based data. It is within these “hybrid” environments that people will look for insights to make critical decisions.
Tags : 
    
IBM

Quality Management in the Contact Center

Published By: 8x8 Inc.     Published Date: Nov 17, 2016
Effective quality management lets you improve the performance of contact center agents—and deliver the customer experience your business expects. The ICMI Tool Kit: Quality Management in the Contact Center provides valuable tips you can apply to start improving your contact center operations today. Developed by International Customer Management Institute (ICMI), a leader in contact center training and consulting, the tool kit lays out the foundations of an effective quality management program and offers a step-by-step approach to creating an effective program. Then it provides details to help you: • Perform effective coaching using the SAFE coaching framework • Calculate the ROI of your training and coaching investments • Developing a peer mentor program
Tags : 
    
8x8 Inc.

Big Data, Bad Data, Good Data - The Link Between Information Governance and Big Data Outcomes

Published By: IBM     Published Date: Oct 18, 2016
Big data analytics offer organizations an unprecedented opportunity to derive new business insights and drive smarter decisions. The outcome of any big data analytics project, however, is only as good as the quality of the data being used. Although organizations may have their structured data under fairly good control, this is often not the case with the unstructured content that accounts for the vast majority of enterprise information. Good information governance is essential to the success of big data analytics projects. Good information governance also pays big dividends by reducing the costs and risks associated with the management of unstructured information. This paper explores the link between good information governance and the outcomes of big data analytics projects and takes a look at IBM's StoredIQ solution.
Tags : 
ibm, idc, big data, data, analytics, information governance, knowledge management, enterprise applications
    
IBM

Prepare and maintain your data

Published By: IBM     Published Date: Oct 13, 2016
Data quality and master data management in a hybrid environment
Tags : 
ibm, mdm, big data, ibm infosphere, knowledge management, enterprise applications, business technology
    
IBM

7 Things Utilities Should Know About Private Wireless Networks

Published By: Cambium Networks     Published Date: Oct 03, 2016
Download this white paper to learn more about these 7 things utilities should know about private wireless networks: Capacity vs. range Topologies (PTP, Rings, Mesh, PMP) Licensed vs. unlicensed Line of sight vs. non-line of sight Security Quality of service Network management
Tags : 
wireless networks, security, network management, quality of service, wireless service providers
    
Cambium Networks

2016 Gartner Magic Quadrant for Web Content Management

Published By: Crownpeak     Published Date: Sep 29, 2016
The Gartner Magic Quadrant for Web Content Management (WCM) provides an in-depth analysis of leading vendors, designed to help guide companies that are in the process of evaluating a Web Content Management solution for their business. For the third year in a row, Gartner has recognized Crownpeak as a "Visionary" on its 2016 Magic Quadrant for Web Content Management. The report is an invaluable tool for gaining a better understanding of the industry's leading WCM solutions and their strengths. Crownpeak recently added Digital Quality Management to its platform, making us the only WCM with automated monitoring for flagging errors and inconsistencies. Enjoy a complimentary download on us!
Tags : 
crownpeak, gartner, magic quadrant, web content management, wcm, digital quality management, digital experience management
    
Crownpeak

What Is Digital Quality Management and Why Is It a Game-Changer for Marketers?

Published By: Crownpeak     Published Date: Aug 25, 2016
Here’s why Digital Quality Management is mission-critical for any global enterprise, and how it’s helping digital marketers achieve their objectives.
Tags : 
crownpeak, digital marketing, digital quality management, marketing, marketers, digital governance, dqm, online marketing
    
Crownpeak

Big Data, Bad Data, Good Data - The Link Between Information Governance and Big Data Outcomes

Published By: IBM     Published Date: Jul 08, 2016
Big data analytics offer organizations an unprecedented opportunity to derive new business insights and drive smarter decisions. The outcome of any big data analytics project, however, is only as good as the quality of the data being used. Although organizations may have their structured data under fairly good control, this is often not the case with the unstructured content that accounts for the vast majority of enterprise information. Good information governance is essential to the success of big data analytics projects. Good information governance also pays big dividends by reducing the costs and risks associated with the management of unstructured information. This paper explores the link between good information governance and the outcomes of big data analytics projects and takes a look at IBM's StoredIQ solution.
Tags : 
ibm, idc, big data, data, analytics, information governance, knowledge management, data management
    
IBM

IBM BigInsights BigIntegrate and BigQuality: Information Empowerment for Your Big Data Ecosystem

Published By: IBM     Published Date: Jul 06, 2016
Built using the IBM® InfoSphere® Information Server, IBM BigInsights® BigIntegrate and BigInsights BigQuality provide the end-to-end information integration and governance capabilities that organizations need.
Tags : 
ibm, big data, ibm infosphere, ibm biginsights, ibm bigintegrate, ibm bigquality, data management, data quality
    
IBM

Forrester Research: Digital Customer Experience Governance Demystified

Published By: Crownpeak     Published Date: Jun 30, 2016
This Forrester report outlines the steps customer experience (CX) professionals must take to optimize and continuously improve their digital customer experiences.
Tags : 
customer experience, digital customer experience governance, digital customer experience, digital quality management, digital governance, best practices, forrester research, dqm
    
Crownpeak

IBM BigInsights BigIntegrate and BigQuality: Information Empowerment for Your Big Data Ecosystem

Published By: IBM     Published Date: Apr 18, 2016
"Built using the IBM® InfoSphere® Information Server, IBM BigInsights® BigIntegrate and BigInsights BigQuality provide the end-to-end information integration and governance capabilities that organizations need."
Tags : 
ibm, big data, ibm infosphere, ibm biginsights, ibm bigintegrate, ibm bigquality, data management, data quality
    
IBM

Cherwell Positioned as the Lone Challenger to ITSSM Vendors

Published By: Cherwell Software     Published Date: Apr 07, 2016
ITSM tools automate the tasks and workflows associated with the management and delivery of quality IT services to the business. In its 2015 Magic Quadrant for IT Service Support Management Tools, Gartner compares 10 vendors on the vision and execution.
Tags : 
best practices, customer support, business intelligence, business optimization
    
Cherwell Software

Defining, Measuring and Building Quality of Hire into your Organization

Published By: ClearCompany     Published Date: Mar 24, 2016
Quality of Hire (QoH) has long been one of the major dividing lines between sourcing, recruiting and HR. After all, retention and talent management have more to do with the quality of a worker than anything else...right? Well, that’s what the recruiters might have you believe. In fact, quality of HIRE is right there in the name.
Tags : 
clearcompany, quality of hire, recruiting, human resources, hiring
    
ClearCompany

Modernizing HCM: Why the Digital Employment Experience Matters

Published By: Adobe     Published Date: Mar 16, 2016
Competition is the number one pressure faced by today’s HCM teams – by a 69% margin! Of all the pressures that contemporary HR teams face, finding and keeping quality talent ranks above everything else. As a part of that, Best-in-Class organizations need to focus on optimizing the employment experience, from hiring and onboarding, to ongoing management and transition. This report from Aberdeen explores how electronic signature solutions, as well as other digital HR technologies, can improve the employment experience throughout the journey. Read this report to learn: • Why Best-in-Class HR departments are investing in employee-friendly technologies • How digital solutions can impact employee experience, and why that matters for HR • How electronic signatures complement HRIS applications and streamline many HR processes
Tags : 
hr organizations, hris, esignature, customer management, sales effectiveness, human capital management, knowledge management
    
Adobe

HPE Storage Transformation Workshop

Published By: HPE Intel     Published Date: Mar 15, 2016
Led by experienced technology consultants, Hewlett Packard Enterprise Storage Transformation Workshop Service provides a highly interactive, meaningful half day-long session with a customer's IT, business, and executive stakeholders. Using a series of high-quality (slide-free) discussion panels, HPE TS Consulting will facilitate an exploration of data management transformation journey to business-aligned visions, aligning your specific situation and HPE’s experiences over evolutionary trends in Data Management, Transformation to All Flash and End to End Data Protection. HPE consultants will also lead discussions on the potential implications that a data management transformation may present to IT, your storage and backup staff, and your business.
Tags : 
    
HPE Intel

Tyco Integrated Security Commercial Solutions

Published By: Tyco Integrated Security     Published Date: Mar 09, 2016
Since 1874, Tyco Integrated Security has consistently provided quality products and services to our customers. From loss prevention to operational and risk management, our ultimate goal is to help you better protect your business and meet your security needs.
Tags : 
tyco, security, commercial, loss prevention
    
Tyco Integrated Security

TechWiseTV How To Benefit Factory Plant Network - IoT

Published By: Cisco     Published Date: Mar 07, 2016
Find out how the Internet of Things (IoT) is changing manufacturing.
Tags : 
iot, plant networks, connected factory, reducing costs, quality management, productivity, it networks, manufacturing process
    
Cisco

IBM WebSphere to JBoss EAP Migration Guide

Published By: JBoss Developer     Published Date: Feb 05, 2016
IT organizations are constantly faced with the challenge to produce high-quality solutions with a lower total cost of ownership (TCO). With the growing recognition that open source software provides quality, stable solutions, migrations of existing enterprise applications to products such as JBoss® Enterprise Application Platform have become increasingly popular. JBoss Enterprise Application Platform provides a holistic solution that includes tools for such business challenges as business process management, enterprise application integration, and serviceoriented architectures (SOA), enterprise portals, and data services solutions.
Tags : 
ibm, websphere, jboss, eap, migration, jboss, red hat, enterprise application platform
    
JBoss Developer
Start   Previous    1 2 3 4 5 6 7 8 9    Next    End
Search      

Add Research

Get your company's research in the hands of targeted business professionals.