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Build Customer Loyalty Through Smart Customer Service

Published By: KANA®, A Verint® Company     Published Date: Aug 07, 2014
Providing better products at a better price isn’t always enough to attract and retain customers. The only way to truly stand out is to provide outstanding customer service. But, simply answering a customer’s phone call on the first ring or resolving an issue doesn’t qualify as outstanding customer service anymore.
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customer service, self-service, loyalty, customers, web
    
KANA®, A Verint® Company

Open Season: Unleashing a Culture of Innovation with Collaborative Decision Environments

Published By: Polycom     Published Date: Jul 24, 2014
Manufacturing is on the move. Leading companies are relocating near supply and demand, as well as the best talent. They’re digitizing operations to automate critical processes and enable crowdsharing. Manufacturers are building innovation hubs to accelerate R&D. They’re wooing – and retaining – talent with continuous knowledge sharing and professional development opportunities. And they’re using an array of technologies to capture and leverage the insights and skills of their best thinkers: industry visionaries, emerging technology experts, and process reengineers. Manufacturers are doing this quietly and consistently. To take aim at the target of market leadership, it pays to draw closer – and then closer still. Are you ready?
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Polycom

The Ultimate Guide to App User Engagement

Published By: Localytics     Published Date: Jul 18, 2014
This 28-page ebook gives app developers & marketers the best practices, use cases and how-to steps required to boost user engagement and personalize app experience.
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in-app messaging, push messaging, messaging best practices, in-app marketing, push marketing, user analysis, app personalization, personalize app, engage users, app user engagement, app engagement, engagement campaigns, measuring campaign, app campaign, user segments, segment app users, user retention, retain users, user value, lifetime value
    
Localytics

The 8 Critical Metrics for Measuring App User Engagement

Published By: Localytics     Published Date: Jul 18, 2014
Whether your business model is driven by in-app advertising, purchases, or paid subscriptions, driving your revenue is fundamentally dependent on personalization and engagement. The metrics are available, but identifying which are the most important for tracking engagement and are the most actionable can be tricky.
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app metrics, app measurement, app users, app screenflow, track users, user segmentation, segment user, user retention, retain user, user acquisition, acquire user, lifetime value, user value, engage user, user engagement, session length, session interval, time in app, measure app user, app user metrics
    
Localytics

Finding the Perfect Candidate: Recruiting and Retaining Employees

Published By: Epicor     Published Date: Jul 01, 2014
Quite frankly, everyone knows what they need to find in their ideal candidate—a person with the skill set required for the open position, a strong work ethic, and a personality that fits in with the rest of the organization. Knowing who you need for the position is the easy part. Finding that person is a different story. With several million unemployed people in the U.S., you think it would be easy to find the perfect candidate. However, with people unwilling or unable to move for open positions and a much larger candidate pool to sort through, it can be a daunting challenge to find a needle in a haystack. Using the right tools to conduct your candidate search simplifies the process.
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epicor, hris, human resources, hr executives, saas, software as a service, employee
    
Epicor

Evaluator Group Report: "New Requirements for Enterprise Storage"

Published By: NetApp     Published Date: Jun 19, 2014
As the amount of data created by organizations grows, efficient management of these resources is becoming increasingly important. Simply retaining data is not enough; effective organizations must be able to leverage their IT and intellectual resources to deliver business value. This Evaluator Group report looks at the popular trend of the adoption of IT as a Service (ITaaS), also known as cloud services. As well as the several technologies needed to deliver ITaaS or Cloud.
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netapp, evaluator group, enterprise storage, it as a service, itaas, cloud services, it management, data center
    
NetApp

Evaluator Group Report: "New Requirements for Enterprise Storage"

Published By: NetApp     Published Date: Jun 16, 2014
As the amount of data created by organizations grows, efficient management of these resources is becoming increasingly important. Simply retaining data is not enough; effective organizations must be able to leverage their IT and intellectual resources to deliver business value. This Evaluator Group report looks at the popular trend of the adoption of IT as a Service (ITaaS), also known as cloud services. As well as the several technologies needed to deliver ITaaS or Cloud.
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netapp, evaluator group, enterprise storage, it as a service, itaas, cloud services, it management, data center
    
NetApp

Best Practices for Improving Customer Loyalty

Published By: Aimia     Published Date: May 09, 2014
Learn about the best practices for retaining customer loyalty and see what measures your organization should take to strategically improve of customer loyalty programs.
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aimia, customer loyalty, customer loyalty programs, marketing, branding, customer engagement, customer interaction
    
Aimia

Risk Tech 100 2014 Report

Published By: IBM     Published Date: Apr 22, 2014
Researched and compiled independently by Chartis, the RiskTech100® evaluates and ranks the world’s most influential risk technology providers based on a range of criteria. IBM retains its top position in the 2014 RiskTech® 100 rankings with top scores for functionality, market presence and innovation. The Chartis report is acknowledged globally as one of the most comprehensive and prestigious studies of risk technology vendors. The report also tracks key trends and developments in the risk technology marketplace. Read the report to learn how IBM can support your risk and compliance efforts to drive business performance and better outcomes.
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ibm, chartis, risktech100, risk technology, risk technology vendors, security, risk, compliance, risk management
    
IBM

Deal Management Mobilized: How the Best-in-Class Close the Sale Anywhere, Anytime, with Any Device

Published By: Oracle     Published Date: Mar 18, 2014
Dramatic shifts in workplace norms as a result of remote sales teams are now a reality, as field-based personnel perform so many vital selling and strategic account management business functions, more effectively armed with tablets than ever before. Aberdeen research conducted for Sales Performance Management 2012: How the Best-in-Class Optimize the Front Line to Grow the Bottom Line (December 2011), shows that 60% of companies’ sales team members are primarily remote workers. Indeed, in Aberdeen research for Mobile HCM: Workforce and Talent Management on the Move (June 2010), 57% of respondents who track the impact of their mobile recruiting efforts report improved quality and/or size of their talent pool as a result of their work. Does attracting and retaining a quality sales force thus require corporate technologies and processes that are influenced by consumer trends and cultural sea changes? Moreover, are there benefits to enterprises that enable their sales team to work remotely?
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oracle, data management, account management, sales performance management, remote workers, sales research, workplace shifts, sales strategy, data center, research
    
Oracle

Protecting the Enterprise Network with Global Attack Intelligence

Published By: Arbor     Published Date: Mar 13, 2014
In this white paper, we’ll examine how the Pravail® portfolio from Arbor Networks can empower your network operations and security teams to more efficiently help protect the integrity and availability of your enterprise network against advanced attacks.
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arbor, arbor networks, enterprise network, global attack, connecting workforces, internal operations, growing revenue, retaining customers, increase competitive edge, cyber attackers, pravail portfolio, pravail solutions, attack intelligence, enterprise defense, security, infrastructure, best practices, business intelligence, secure content management
    
Arbor

The Wild, Wild West of Mobile Apps

Published By: Webroot Inc     Published Date: Mar 05, 2014
In this environment, mobile app reputation services will be a key tool to retain credibility to increase competitiveness.
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mobile app, credibility, reputation service, secure cloud service, endpoint, device protection, security, wireless
    
Webroot Inc

5 Things to Look for in a Cloud Provider When it Comes to Security

Published By: Oracle     Published Date: Mar 04, 2014
In This Paper • Internal technology services that lack resources, rigor or efficiencies are prime candidates for the cloud • Understand the business and regulatory requirements around the data to be moved to the cloud • Know your cloud provider’s security and privacy commitments, and what responsibilities you retain
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oracle, oracle cloud services, security, cloud provider, privacy, cloud computing
    
Oracle

Obtain Executive Buy-In for Recognition Programs

Published By: Achievers     Published Date: Jan 17, 2014
Today’s workforce is fundamentally changing. Organizations are flatter, more agile, and require even better retention strategies. HR professionals and business leaders agree on the importance of attracting, retaining, and cultivating top talent. An employee rewards and recognition program that has the buy-in and support of business leaders can transform your corporate culture, making your organization a great place to work, building your brand as a top employer, delighting your customers with your service, and reaping the financial benefits that come from Employee Success. Download this white paper, Obtaining executive buy-in for recognition programs, and obtain best practices to sell the vision of a rewards and recognition program to your CFO.
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employee success, employee recognition, employee engagement
    
Achievers

Driving the Business Forward with Human Capital Management

Published By: Oracle     Published Date: Jan 16, 2014
Global business has affected no group more than Human Resources. Recruiting, hiring, developing, and retaining global workers have become more complicated in a global economy. In this whitepaper, learn the five key capabilities HR needs to play a strategic role in today’s global economy.
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human capital, human resources, recruiting, hiring, development, global, technology, business, best practicies, knowledge management
    
Oracle

Driving the Business Forward with Human Capital Management

Published By: Oracle     Published Date: Jan 16, 2014
Global business has affected no group more than Human Resources. Recruiting, hiring, developing, and retaining global workers have become more complicated in a global economy. In this whitepaper, learn the five key capabilities HR needs to play a strategic role in today’s global economy.
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human capital, human resources, recruiting, hiring, development, global, technology, business, best practicies, knowledge management
    
Oracle

Driving the Business Forward with Human Capital Management

Published By: Oracle     Published Date: Jan 16, 2014
Global business has affected no group more than Human Resources. Recruiting, hiring, developing, and retaining global workers have become more complicated in a global economy. In this whitepaper, learn the five key capabilities HR needs to play a strategic role in today’s global economy.
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human capital, human resources, recruiting, hiring, development, global, technology, business, best practicies, knowledge management
    
Oracle

Onboarding: 5 Best Practices for Creating a Memorable Start

Published By: Paycor     Published Date: Dec 04, 2013
On average, one-third of employees that have been with a company less than six months are already searching for new job. To retain top talent, a robust new hire onboarding process is crucial. In this 30-minute webinar, Organizational Development Specialist Allison Flynn provides five actionable best practices for new hire onboarding.
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onboarding, new hire onboarding, employee engagement, talent management, human resources, employee, performance, productivity
    
Paycor

Driving the Business Forward with Human Capital Management

Published By: Oracle     Published Date: Nov 27, 2013
Global business has affected no group more than Human Resources (HR). Recruiting, hiring, developing, and retaining global workers is more complicated in a global economy adding another layer complexity, and without doing those things effectively, companies simply can’t grow. Therefore there’s more pressure than ever on HR leaders to develop and execute new workforce and talent strategies. Unfortunately, many HR organizations are simultaneously juggling these demands with a set of legacy technologies that are not up to the task because they don’t address the increasingly complex nature of HR’s role in the business.
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human capital, human resources, recruiting, hiring, development, global, technology, business, best practicies, knowledge management
    
Oracle

Top 10 Talent Management Best Practices for 2013

Published By: Oracle     Published Date: Nov 13, 2013
In today’s lean business environment, companies are maximizing the value of their people. Your people—or talent— are an asset you can leverage to dramatically increase your success. The more you know about your talent, the more you can drive performance. Leveraging talent management can help you capture meaningful information about people, know the talent that is driving results, and act on insight for better business performance. In today’s lean business environment, your people are an asset that can be dramatically leveraged to increase success. This executive brief investigates how organizations can better understand the talent that is driving results.
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zenithoptimedia, oracle, top 10, talent management, best practices of talent management, social recruiting strategy, extend employment brand, engaging line managers, talent shortage, talent management processes, business agility, retain good talent, stock of internal talent, best practices, business activity monitoring, business intelligence, business process management, employee performance, productivity
    
Oracle

Top 10 Talent Management Best Practices for 2012

Published By: Oracle     Published Date: Nov 01, 2013
In today’s lean business environment, companies are maximizing the value of their people. Your people—or talent— are an asset you can leverage to dramatically increase your success. The more you know about your talent, the more you can drive performance. Leveraging talent management can help you capture meaningful information about people, know the talent that is driving results, and act on insight for better business performance. In today’s lean business environment, your people are an asset that can be dramatically leveraged to increase success. This executive brief investigates how organizations can better understand the talent that is driving results.
Tags : 
zenithoptimedia, oracle, top 10, talent management, best practices of talent management, social recruiting strategy, extend employment brand, engaging line managers, talent shortage, talent management processes, business agility, retain good talent, stock of internal talent, best practices, business activity monitoring, business intelligence, business process management, employee performance, productivity
    
Oracle

The Future of HCM - Cloud-Based Talent Management

Published By: Oracle     Published Date: Nov 01, 2013
The ability to manage talent effectively can dictate the success of the entire organization. Organizations must invest in solutions that help attract, retain and develop talent while aligning to the overall goals and success of the business. This infographic provides insight why the future of human capital management depends on cloud-based talent management technology.
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zenithoptimedia, oracle, future of hcm, cloud-based talent, talent management, oracle talent cloud, cloud integration, oracle integration architecture, cohesive saas-based system, recruiting strategies, employee lifecycle, performance management, human capital management, sourcing and recruiting, employee referrals, increase employee engagement, social sourcing, global support, administrative to strategic, best practices
    
Oracle

Surviving The Technical Security Skills Crisis

Published By: IBM     Published Date: Oct 10, 2013
The security world is a scary place, and it’s getting scarier. Every day brings more risks, threats, customer demands, and regulations. Worse yet, it’s becoming more difficult to recruit and retain people who really get it and know how to help. It’s time for a new model. A survey conducted by Forrester Consulting and commissioned by IBM shows that security leaders are partnering with managed security services providers in increasing numbers—and the feedback is overwhelmingly positive.
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security, risks, threats, security breach, customer demands, regulations, forrester consulting, ibm, security leaders, managed security services, it solutions, sercurity service providers, it management, data management, business technology
    
IBM

Eyes on the Prize: 5 Ways to Take Sourcing to the Frontline in the War for Talent

Published By: Jobvite     Published Date: Oct 02, 2013
Are you ready to win the war for talent? Jobvite is here to prepare you. We offer a complete recruiting platform designed to help you hunt for, connect with, and ultimately hire and retain the right employees for the right jobs.
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sourcing, talent pool, talent, recruiting, employee referrals
    
Jobvite
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