retention

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Aberdeen Steps To Success RR

Published By: Oracle     Published Date: Oct 29, 2015
Business buyers are more demanding than ever. They expect organizations to meet their precise needs through the life-cycle of interactions with B2B brands. This means providing today’s business buyers with consumer like-experiences that allow them to do their job better and easier, and making the complex simple. Download this white paper from Aberdeen Group to learn the five best practices to get B2B e-commerce right and how to achieve best-in-class performance in customer retention, revenue growth, and operational efficiency.
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oracle, aberdeen group, b2b brands, customer retention, revenue growth, operational efficiency, knowledge management, enterprise applications, platforms, data management, business technology
    
Oracle

Inbound Marketing 101: Build a Successful Strategy

Published By: Act-On     Published Date: Oct 14, 2015
In the end, you’ll have an inbound marketing program in place that helps you build relationships and ultimately get new customers.
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marketing program, customer relationship, strategy, retention, content
    
Act-On

The One Overlooked Key to Retail Success

Published By: MuleSoft     Published Date: Oct 13, 2015
The retail world is being transformed by e-commerce, mobile devices, and more competition than ever before. Retailers are using numerous customer-facing and back-office mobile apps, SaaS applications, and legacy systems — all of which are generating more data than ever before about their customers, providing valuable intelligence to create greater customer lifetime value, brand loyalty, and cross-selling across brands and products. Learn how harnessing that data can help retailers cut costs, retain their customers and generate more revenue.
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retail success, cut costs, customer retention, revenue growth, enterprise applications
    
MuleSoft

6 Things You Should Know About Each Employee Infographic

Published By: PeopleFluent     Published Date: Oct 07, 2015
Download this infographic for 6 practices to help your business motivate, retain, and grow great talent.
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performance management, employee motivation, retention, recruitment, talent, human resources, recognition practices, mobility, relocation
    
PeopleFluent

The Digital Generation in the Workplace

Published By: PeopleFluent     Published Date: Oct 07, 2015
While generalizations and opinions abound, viewpoints from this Digital Generation that pertain to talent management are less common. Download this whitepaper to learn more about these young professionals and what works best to attract, motivate, and retain them.
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digital generation, millennials, digital natives, talent management, retention, talent, recruitment, employment opportunities
    
PeopleFluent

Employee Productivity eBook

Published By: Cornerstone OnDemand     Published Date: Oct 06, 2015
In our new whitepaper, “Shifting the Employee Productivity Curve with Smart Talent Management Strategies,” you'll learn: What the employee productivity curve is and how shifting the curve impacts your organization's bottom line. 5 practical measures you can take to enhance employee productivity. Stories of organizations that have successfully shifted the curve.
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employee productivity, talent management, productivity, talent management strategy, human resources, recruitment, retention, onboarding, engagement
    
Cornerstone OnDemand

Generation D: What it means to be data-rich and analytically driven

Published By: IBM     Published Date: Sep 30, 2015
It’s one thing to buy into the current belief that data and analytics can transform business. It’s another thing to live it.
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cloud, engagement, customer retention, digital channel, data, business intelligence, data quality, cloud computing
    
IBM

Recurring Revenue Management for Dummies

Published By: Aria Systems     Published Date: Sep 23, 2015
Learn to: Monetize and grow revenues by increasing customer acquisition, retention, and lifetime value Rething your business and billing service to take advantage of every revenue moment Better manage revenue operations across the enterprise
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Aria Systems

Trend Watch: Payroll Outsourcing

Published By: BenefitMall     Published Date: Sep 23, 2015
This report examines the pros and cons of both internal payroll management and outsourcing, so that employers can make an informed decision about which path is best suited for their organization.
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payroll outsourcing, hr outsourcing, payroll, small business owners, payroll management, compliance, turnover, retention
    
BenefitMall

2016 Salary Guide for Legal Professionals

Published By: Special Counsel     Published Date: Sep 18, 2015
Our 2016 Salary Guide takes an in-depth look at salaries for traditional legal occupations, as well as the most sought-after positions in growing areas such as Information Governance and eDiscovery. Accurate national and local salary data combined with up-to-date job descriptions provide you with the knowledge you need to engage, hire and retain premier legal professionals.
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legal industry, legal talent, recruitment, job market, salary data, retention, legal talent
    
Special Counsel

15 Essential KPI's of the Revenue Lifecycle

Published By: ServiceSource     Published Date: Sep 15, 2015
The principle “what gets measured gets managed” dictates that by simply examining an activity, you can get a handle on it and find ways to improve it. However, not all metrics are created equal—meaning not all things that can be measured will give you the ability to proactively take action in a timely manner. Case in point: If you measure the effectiveness of your customer success and recurring revenue growth programs based only on retention, churn, renewal or attrition rates, then you have a problem. These are very important metrics, and they are definitely key to your business. The problem is that these metrics can only tell you if you have a problem, which you often discover only after it is too late to affect real change.
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ServiceSource

The 2015 Revenue Lifecycle Maturity Study

Published By: ServiceSource     Published Date: Sep 15, 2015
Companies that take a more sophisticated approach to customer success, revenue retention and revenue growth after the initial sale earn 46 percent more revenue compared to their less sophisticated peers, according to a global study conducted in 2015 across software, hardware, SaaS and life sciences companies. The study highlights the urgent need for companies to consider the full range of customer success and revenue growth activities after the initial sale—collectively called the “revenue lifecycle”—which includes onboarding, adoption, upselling/cross-selling, retention and renewal. The study shows that a company that improves people, processes, technology, data and KPIs in the revenue lifecycle can expect to improve renewal rates by more than 31 points.
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ServiceSource

Using Analytics to Achieve the Greatest Value for Workforce Initiatives

Published By: SumTotal, a Skillsoft Company     Published Date: Aug 24, 2015
Read this report to learn how measurement takes a front seat in communicating the importance and pertinence of training to core business objectives.
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analytics, emerging talent, employee engagement, retention, leadership, workforce initiatives, business strategy
    
SumTotal, a Skillsoft Company

Capturing hearts, minds and market share

Published By: IBM     Published Date: Aug 18, 2015
As a general rule of thumb, the cost of acquiring new customers is four times that of retaining existing ones. To grow market share, insurers need new customers. But for the balance sheet, retention has a much larger impact.
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ibm, engagement, crm, customer, value, insurance, market share, renewal
    
IBM

Restoring Connections

Published By: IBM     Published Date: Jul 31, 2015
Commoditization is a serious threat to the telecommunications industry. Most CSPs offer similar services at rates designed to win what has become a price war. As a result, many face decreasing margins and difficulty sustaining differentiation based on prices or products alone. On top of commoditization, CSPs also face competition from OTT providers and an increasingly knowledgeable and demanding customer base. With access to growing amounts of data from an ever-increasing number of sources and devices, today’s empowered, savvy consumers know what they want and expect to get it.
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ibm, telco, csps, big data, commoditization, customer retention
    
IBM

Five Steps to Manage the Customer Journey for B2B Success

Published By: SugarCRM     Published Date: Jul 29, 2015
Today’s customer is more educated and connected than ever before. With seemingly endless choices, and unfettered access to information from peers and other sources – standing out in the market is harder than ever. And lowering prices is not always a winning strategy. So, how can you attract and retain more customers in this new world of business? By focusing on creating extraordinary customer experiences. Learn more in this informative eBook.
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b2b success, customer retention, customer experience, information access, enterprise applications
    
SugarCRM

The True Cost of Not Having a Talent Management Strategy Series: Onboarding and Learning

Published By: Cornerstone OnDemand     Published Date: Jul 28, 2015
Download this white paper to learn the true cost of not having a talent management onboarding strategy.
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human resources, talent management, onboarding strategy, training, recruiting, productivity, employee training, retention, employee engagement
    
Cornerstone OnDemand

The True Cost of Not Having a Talent Management Strategy Series: Performance

Published By: Cornerstone OnDemand     Published Date: Jul 28, 2015
Download this white paper to learn the importance of a talent management performance strategy.
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talent management strategy, performance management, learning, succession, recruiting, employee engagement, retention
    
Cornerstone OnDemand

Employee Retention

Published By: TriNet     Published Date: Jul 28, 2015
How to keep the keepers and maintain optimal turnover levels.
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employee retention management, turnover levels, employee performance management, effective retention policy, hr functions, enterprise applications
    
TriNet

Predictive Analytics in Higher Education: Data-Driven Decision-Making for the Student Life Cycle

Published By: IBM     Published Date: Jul 23, 2015
This white paper explains how predictive analytics can be used in education to improve student retention and includes IBM SPSS case studies.
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data-driven decision-making, student life cycle, predictive analytics, higher education, student retention, data analytics, ibm spss
    
IBM

Aberdeen; Maximizing Productivity/Customer Service in Banking with Automated Financial Transactions

Published By: IBM     Published Date: Jul 22, 2015
Learn about the five key recommendations Corporate banks should consider in order to be successful in this customer-centric banking environment.
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productivity, customer service, automation, automated financial transactions, compliance, customer retention, customer satisfaction, best practices, business integration, business intelligence, business management
    
IBM

Why Your Nonexistent Talent Management Strategy is Costing You Money – And How to Fix It

Published By: Cornerstone OnDemand     Published Date: Jul 15, 2015
Download this eBook to learn the true cost of not having a talent management strategy.
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talent management strategy, turnover, retention, earnings, revenue, talent
    
Cornerstone OnDemand

Whistle While You Perk: How Increasing Perks Creates a More Engaged Workforce

Published By: Cornerstone OnDemand     Published Date: Jul 15, 2015
In the new infographic, Whistle While You Perk, you’ll uncover the hidden truth about engagement – that employees don’t want more money. They’d rather have a flexible lifestyle and not be married to their desk.
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employee engagement, perks, flexibility, work environment, professional experience, talent retention
    
Cornerstone OnDemand

E360 Smart Paper to Be Customer

Published By: IBM     Published Date: Jul 08, 2015
For years, organizations have recognized that a better understanding of customers can translate to more sales, increased customer satisfaction and reduced customer churn. Initiatives focused on a 360-degree view of the customer have gone a long way toward providing those benefits by synthesizing customer profiles, sales history and other structured data from multiple sources across the enterprise. But today, customer-centric organizations are discovering that there is more opportunity for growth when they enhance that 360-degree view with information from more sources, both within and beyond the enterprise (see Figure 1). Information in email messages, unstructured documents and social media sentiments—previously beyond reach—is now extending the 360-degree view.
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ibm, e360, customer satisfaction, customer retention, sales history, big data, it management, knowledge management, enterprise applications, business technology
    
IBM
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