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Gartner MQ for Sales Force Automation

Published By: Google - SAP     Published Date: Nov 01, 2019
"Gartner recognized SAP as a Leader in the 2019 Sales Force Automation Magic Quadrant. If you’re evaluating CRM solutions, this comprehensive report provides valuable insight that can help you make a buying decision, including: Analysis of key trends in sales force automation solutions A comprehensive evaluation of leading SFA vendors A detailed overview of key features and functionality that improve sales performance"
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Google - SAP

Gartner MQ for CPQ

Published By: Google - SAP     Published Date: Nov 01, 2019
"SAP has been ranked a leader in the latest Gartner Magic Quadrant for Configure, Price and Quote Application Suites (Nov 2018). According to Gartner, SAP is a Leader due to its comprehensive, integrated quote-to-cash suite, which includes lead generation, lead management, sales performance management and contract life cycle management. CallidusCloud was acquired by SAP in April 2018 and is now offered as a component of SAP Sales Cloud. SAP’s CPQ capabilities are built on .NET and offered as a multitenant SaaS solution. Key Quotes & Commentary: CRM solution integration: SAP CPQ integrates with Salesforce Sales Cloud, Microsoft Dynamics 365, SAP Hybris Sales Cloud, Netsuite and SugarCRM. This is a key point as it calms any potential fears customers might have about the openness of SAP’s Sales Cloud. Multichannel support: SAP CPQ supports direct sales, resellers and customer self-service channels with a comprehensive set of features. AI/Machine Learning. Product recommendation
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Google - SAP

Forrester Report

Published By: Microsoft     Published Date: Jul 20, 2018
In our 35-criteria evaluation of sales force automation (SFA) providers, we identified the 10 most significant ones — bpm’online, CRMNEXT, Infor, Microsoft, NetSuite, Oracle, Pegasystems, Salesforce, SAP, and SugarCRM — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals make the right choice.
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Microsoft

The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q4 2015

Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
In the customer service solutions Forrester Wave™ for enterprise organizations, we identified the 11 most significant customer service solutions — eGain, Microsoft, Moxie, Oracle Service Cloud, Oracle Siebel CRM, Pegasystems, Salesforce, SAP Cloud for Service, SAP CRM, SugarCRM, and Verint — and researched, analyzed, and scored them. This report details our findings on how well each vendor fulfills our criteria and where it stands in relation to other vendor solutions in order to help customer service professionals select the right partner for their customer service initiatives.
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oracle, service cloud, service management, customer interaction, application integration, best practices, business analytics, business intelligence, customer relationship management, customer satisfaction
    
Oracle Service Cloud

SugarCRM Expands Ecosystem; Omnichannel Capabilities

Published By: SugarCRM     Published Date: Feb 04, 2016
SugarCRM has leveraged IBM and other strategic partnerships to broaden its omnichannel appeal to enterprises, making Sugar a strong alternative to Salesforce.com, Microsoft, Oracle and SAP. Learn how SugarCRM's four-pillar strategy enables businesses to create extraordinary customer experiences.
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sugarcrm, ecosystem, ibm, strategic partnerships, omnichannel capabilities, salesforce.com, customer experience
    
SugarCRM

The Forrester Wave™: CRM Suites For Large Organizations, Q1 2015

Published By: Pega     Published Date: Sep 11, 2015
In this Forrester Wave evaluation of customer relationship management (CRM) suites for enterprise organizations, we identified the nine most significant CRM suites solutions — Infor CRM (formerly known as SalesLogix), Microsoft Dynamics CRM, NetSuite, Oracle Siebel CRM, Pegasystems, Salesforce, SAP CRM, SAP Cloud for Customer, and SugarCRM — and researched, analyzed, and scored them. This report details our findings in order to help application development and delivery (AD&D) professionals supporting CRM operations select the right partner for their customer engagement initiatives.
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Pega

SAP Sybase ASE Puts More "All" in SAP Business All-in-One

Published By: SAP     Published Date: Sep 12, 2012
Read an analysis of how the addition of SAP Sybase ASE as SAP's preferred database for SAP Business All-in-One solutions can reduce the overall total cost of ownership (TCO) for the database and optimize performance of SAP Business All-in-One.
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sap, business all-in-one, crm, erp, enterprise resource planning, srm, supplier relationship management, business intelligence
    
SAP

Keeping Cash Flow in Focus While Driving Business Performance

Published By: SAP     Published Date: Jun 30, 2011
IDC discusses the delicate balance of maintaining a healthy cash flow, while making the most of the capital you put to work. Best practices are shared.
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sap, cash flow, business performance, best practices, spending dynamics, input, output, financial performance, advanced business tools, line of credit, erp, crm, enterprise resource planning, customer relationship management, business intelligence, business activity monitoring, business management, total cost of ownership, financial management, expense management
    
SAP

Cost-Effective ERP Software: Five Secrets to Stretching Your IT Budget

Published By: SAP     Published Date: Jun 30, 2011
You want to support a growing business with valuable software and IT support, but you have limited budget and resources. Outdated applications and countless integration challenges leave you little time to provide the kind of strategic IT support that can help move the business forward.
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sap, idc, business intelligence, erp, enterprise resource planning software, saas, crm, smbs, strategic it support, customer relationship management, enterprise resource planning
    
SAP

Are Your Sales Reps Missing Important Sales Opportunities?

Published By: SAP     Published Date: Apr 13, 2011
If you are a business running SAP Business Suite solutions, learn how you can use Sybase mobile solutions for SAP to dramatically increase sales productivity and bring the advantages of business mobility to your organization now.
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sap business suite solutions, sybase mobile solutions, business mobility, sales productivity, mobile crm, sales management, forecasting, mobile business application, mobile data systems, business intelligence, sales & marketing software, sales automation, sap
    
SAP

Sales Performance Management: Maximize Profits with Comprehensive Sales Processes

Published By: SAP     Published Date: Apr 07, 2011
Learn the benefits of combining Sales Force Automation with Business Intelligence to help sales productivity.
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sales performance management, sap, customer relationship management, crm, sales productivity, business intelligence, sales automation
    
SAP

Enhancing the Customer Experience with Loyalty Management

Published By: SAP     Published Date: Mar 29, 2011
Discover how deploying functionality for loyalty management in SAP Customer Relationship Management helps you collect valuable data that enables you to enhance the customer experience. You can then increase customer retention and foster development of a community of customers who serve as advocates for your business.
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sap crm, loyalty program, crm processes, business intelligence, customer relationship management
    
SAP

Unlock Hidden Profits Using Effective Pricing Strategies

Published By: SAP     Published Date: Mar 29, 2011
Learn how to use smart, sound pricing strategies to increase revenues while protecting margins. Enterprise-wide visibility into the many drivers that come into play can help with identifying opportunities, negotiating deals properly, and adjusting with agility to changing conditions.
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sap crm, pricing clarity, sap price and margin management, business management, ebusiness
    
SAP

Advancing Enterprise Mobility to Improve Sales and Service

Published By: SAP     Published Date: Mar 29, 2011
Explore the latest thinking on use of mobile technology to deliver business value by enabling sales and service processes - and transform processes across the enterprise. Business software vendors can best support their customers by collaborating with strategic partners to co-innovate and foster a mobile ecosystem.
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sap crm, enterprise mobility suite, enterprise mobility, mobile computing, customer service, sales automation, collaboration
    
SAP

The Forrester Wave: CRM Suites for Large Organizations, Q2 2010

Published By: SAP     Published Date: Mar 29, 2011
Read this new Forrester Report on customer relationship management (CRM) software for large organizations. SAP has maintained its position as a leader in offering complete CRM solutions, with better usability and improved total cost of ownership - an incentive for customers to upgrade their tool sets
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crm suites, customer service solutions, cti, saas, bpm, sap crm, customer relationship management, total cost of ownership
    
SAP

Using Advanced Analytics to Gain Insights into your Revenue Stream

Published By: SAP     Published Date: Mar 29, 2011
Learn how leveraging a defined, repeatable sales process enables both sales and marketing organizations to drive consistent, and therefore more predictable, behavior and results. If your organization has a defined sales process, you can track your ability to successfully execute that process.
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sap, revenue stream, advanced analytics, crm, marketing automation, sales automation
    
SAP

Six Success Factors for Building a Best-Run Marketing Organization

Published By: SAP     Published Date: Mar 29, 2011
Discover how you can use the right software to help your marketing organization support growth and demonstrate value. In doing so, you can learn how to develop customer, brand, and channel strategies that can support process efficiency and effectiveness activities and transform your marketing activities.
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marketing analytics, sap crm, customer satisfaction, ebusiness, marketing automation
    
SAP

How Web 2.0 Is Transforming CRM - Leveraging Social Media to Improve the Customer Experience

Published By: SAP     Published Date: Mar 29, 2011
Many view Web 2.0 as an opportunity to grow closer to their customers, better understand customer needs, and empower these customers to influence their company's strategy. This, in turn, opens the door to improved customer service, enhanced customer loyalty, and better customer advocacy. SAP understands and embraces the vast and emerging opportunities that Web 2.0 presents for customer relationship management (CRM).
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sap crm, web 2.0, social media, customer relationship management, customer service, collaboration, customer experience management
    
SAP

CRM Without Compromise: A Strategy for Profitable Growth

Published By: SAP     Published Date: Mar 29, 2011
Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value - where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability.
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sap crm, ecosystem, crm deployment, crm culture, customer relationship management, supply chain management, employee performance management
    
SAP

On the Move: How to provide great productivity solutions for the mobile sales team

Published By: SAP     Published Date: Mar 28, 2011
A mobile worker's particular need is mobile CRM - and the goal in a sales context is to deliver all the info and tools on-the-go reps need to manage leads and opportunities. Read in this Selling Power magazine how SAP's mobile CRM tools help companies to increase sales significantly.
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productivity solutions, mobile sales team, mobile crm, sap mobile crm tools, mobile computing, mobile workers, customer relationship management, sales & marketing software, sales automation
    
SAP

Mastering SAP CRM Sales: Turning Insights into Action

Published By: SAP     Published Date: Mar 28, 2011
Using SAP Knowledge Acceleration software, version for the SAP Customer Relationship Management (SAP CRM) Sales solution, sales professionals gain the comprehensive skills and in-depth knowledge to leverage the sales components of SAP CRM.
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sap knowledge acceleration, sap crm, sales solution, customer relationship management, sales automation, sap
    
SAP

SAP Business Communications Management Rapid-Deployment Solution

Published By: SAP     Published Date: Mar 28, 2011
See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
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sap, sap business communications management, sap crm, ip networks, call center management, call center software, customer interaction service, customer satisfaction, customer service
    
SAP

Creating Business Value with Communication-Enabled CRM Processes

Published By: SAP     Published Date: Mar 28, 2011
Learn how SAP Business Communications Management and SAP Customer Relationship Management provide the technology foundation for communication-enabled business processes that result in simplified interactions across marketing, sales, and service processes.
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sap bcm, sap crm, cebp, customer relationship management, marketing automation, sales automation, sap
    
SAP

Differentiation Through Service Excellence-Driving Customer Loyalty

Published By: SAP     Published Date: Mar 28, 2011
Consider five key service process platforms that are shaping the future - as companies look to service to keep pace with customer expectations. Service income is accelerating. Technology is changing the competitive game, and smart companies need the proper IT strategy to make sure they deploy it for profitability.
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customer loyalty, service profitability, sap, sap crm, value creation, business intelligence
    
SAP

Bloomberg BusinessWeek - Colmobil Customer Experience Research Study

Published By: SAP     Published Date: Mar 25, 2011
Check out this case study describing how Colmobile, Israel's largest auto importer, is using SAP CRM to deliver a differentiated customer experience. (Bloomberg Businessweek Research Services, 2011)
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sap crm, customer experience, customer-centric infrastructure, integration application, application integration, application performance management, best practices, customer interaction service, customer relationship management, customer satisfaction, customer service, performance testing
    
SAP
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