service and support

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Gartner’s 2018 Magic Quadrant for the CRM Customer Engagement Center

Published By: Zendesk     Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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Zendesk

Gartner’s 2018 Magic Quadrant for the CRM Customer Engagement Center

Published By: Zendesk     Published Date: Jun 26, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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Zendesk

Accelerating Operational Excellence for Global and Regional Manufacturers

Published By: Dassault Systèmes     Published Date: Jun 19, 2018
Business and manufacturing professionals are looking for new ways for operations to support improvements to their company’s products, services, and bottom line. This eBooks delves into: • Industry drivers and challenges • Accelerating success through people • Accelerating success through the process • Accelerating success through technology • Recommendations for accelerating your Operational Excellence journey Leading companies are aligning people, optimizing processes, and supporting both with MOM software applications in order to accelerate their Operational Excellence journeys. Make sure your company isn’t falling behind.
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Dassault Systèmes

The Key to Smarter Enterprise Security

Published By: DigiCert     Published Date: Jun 19, 2018
Code signing is at a crossroads. In many enterprises, the traditional approach remains standard procedure: you purchase a code-signing certificate, download it, and deploy it locally for all your code-signing needs. When carefully managed, this approach can still be very effective in guarding against malware. But recent events have shown that many companies are finding it a challenge to manage their code signing certificate deployments—and failures in certificate management can have serious consequences. To discover how our Secure App Service solution can help you manage your codesigning efforts and provide enterprise-level support, all at a predictable cost, download this whitepaper today and find out more.
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DigiCert

Secure App Service. Unrivaled code signing key security to protect business integrity

Published By: DigiCert     Published Date: Jun 19, 2018
Our Secure App Service helps protect your business against major financial impacts and brand damage from mismanaged code signing. You get no-worry code signing visibility, agility, and trusted security. We safeguard your keys in our highly secure data centers. You gain complete control over and insight into all code signing activity to protect application life and sales. Our Secure App Service simplifies and scales up code signing for all your target platforms. Backed by the global cyber security leader, you can trust our security, service, and support to protect your business and code signing efforts.
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DigiCert

Forrester Report 2018: Customer Service Trends

Published By: Genesys     Published Date: Jun 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends. Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett. You’ll learn which investments are critical and the advantages of: • Focusing on context and inquiry type to deliver the best customer experience • Using automation and AI to uncover new revenue streams and transform operations • Exploring new labor models to maximize human connections in a digital world
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customer service, ease, effectiveness, automation
    
Genesys

When your business relies on the cloud, you need an AI-enabled cloud platform

Published By: IBM     Published Date: Jun 13, 2018
In the digital era, businesses in every industry are becoming technology companies. New business models such as “product as a service” (in which traditional manufacturers and distributors are driving new revenue streams by integrating software-based services into their offerings) and new operational models, such as collaboration, social business, and mobile platforms, mean that nearly every company is deriving at least part of its revenue from cloudbased solutions. So, why are so many of these new cloud solution providers building their businesses on shaky foundations? The truth is, when your business is based in the cloud, you need more than on-demand leased compute and storage capacity. You need a cloud that is enterprise-grade, secure, and resilient. Equally important—and overlooked by too many cloud solution providers—you need a cloud platform that is able to grow your business into the future, supporting next-generation functionality like Artificial Intelligence (AI). No matter wh
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IBM

Maximizing Your API Investment

Published By: Infosys     Published Date: Jun 12, 2018
APIs are a convenient way for enterprises, particularly in the financial services domain, to monetize their services with minimum expenditure. However, making sure that the APIs are always available, scalable, and secure is vital for the API economy to truly realize its potential. A major financial services firm built an API platform to earn revenue by exposing its backend functions, but needed a partner to make sure the platform was well supported and available 24/7 to partners and developers. See how Infosys helped and the five key takeaways from the project.
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api, investment, platform, financial, services, domain
    
Infosys

Maximizing Your API Investment

Published By: Infosys     Published Date: May 30, 2018
APIs are a convenient way for enterprises, particularly in the financial services domain, to monetize their services with minimum expenditure. However, making sure that the APIs are always available, scalable, and secure is vital for the API economy to truly realize its potential. A major financial services firm built an API platform to earn revenue by exposing its backend functions, but needed a partner to make sure the platform was well supported and available 24/7 to partners and developers. See how Infosys helped and the five key takeaways from the project.
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api, investment, platform, financial, services, domain
    
Infosys

Driving Efficiency Across the Board at Trader Interactive

Published By: Groove     Published Date: May 16, 2018
Trader Interactive provides marketing services and technology solutions to customers across seven verticals. Their customer support team was bogged down with associating support requests with the appropriate cases in Salesforce, and they needed a solution to streamline their work. Now, the customer support team enjoys Gmail integration with Salesforce, and the sales team takes advantage of multi-step campaigns, email tracking, and much more. Overall, they’ve been able to work more efficiently and provide better value to their customers. Let’s check out their story.
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Groove

Adopting Omnichannel in Your Business - Enhancing Experience and Achieving Operational Excellence

Published By: Epson     Published Date: May 14, 2018
Consumers worldwide continue to adopt and use technology in their shopping experience. Faced with rising customer expectations and increasing competitive pressures, retailers now are prioritizing in-store innovation. Many retailers have adopted multichannel implementations, in which mobile, web, and in-store shopping are enabled but not delivered consistently to the customer. The next step in this evolution is an omnichannel strategy, now being deployed by some retailers, which presents a consistent shopping experience across mobile, web, and in-store channels. Omnichannel also enables retailers to integrate back-end infrastructure technologies (e.g., servers, databases, etc.) and cloud-based services (e.g., loyalty programs, personalized recommendations, inventory management, etc.) to improve many aspects of store and enterprise operations. An omnichannel strategy relies on several core and supporting technologies. The key factors in evaluating any omnichannel-enabling solution includ
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Epson

AWS eBook

Published By: Trend Micro     Published Date: May 03, 2018
This whitepaper looks to address the Top 3 challenges your team faces when building in the cloud and what it means for your business. Although the capabilities and cost of select SecOps solutions have kept pace with the widespread adoption of the Amazon Web Services (AWS) Cloud, many organizations try to protect their expanding cloud workloads without the proper support.
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Trend Micro

Core Tenets of IoT

Published By: Amazon Web Services     Published Date: Apr 27, 2018
One of the value propositions of an Internet of Things (IoT) strategy is the ability to provide insight that was previously invisible to the business. But before a business can develop a strategy for IoT, it needs a platform that meets the foundational principles of an IoT solution. Amazon Web Services (AWS) believes in some basic freedoms that are driving organizational and economic benefits of the cloud into businesses. These freedoms are why more than a million customers already use the AWS platform to support virtually any cloud workload. These freedoms are also why AWS is proving itself as the primary catalyst to any Internet of Things strategy across commercial, consumer, and industrial solutions. This paper outlines core tenets that should be considered when developing an IoT strategy, the benefits of AWS in that strategy and how the AWS cloud platform can be the critical component supporting those core tenets.
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Amazon Web Services

Accelerate Business Agility with Faster Server Refresh Cycles (French)

Published By: Dell EMC & Intel     Published Date: Apr 13, 2018
The pace of business is lightning fast. Technology runs faster – and customers want service even faster still. To keep up with the demands of a company in this age, you need hardware infrastructure capable of supporting large amounts of work with a more responsive experience. Our work in the Principled Technologies datacenter showed that the 14th generation Dell EMC™ PowerEdge™ R720xd could deliver just that. Intel Inside®. New Possibilities Outside.
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Dell EMC & Intel

Faster, More Powerful Handling of Database Workloads (French)

Published By: Dell EMC & Intel     Published Date: Apr 13, 2018
The pace of business is lightning fast. Technology runs faster – and customers want service even faster still. To keep up with the demands of a company in this age, you need hardware infrastructure capable of supporting large amounts of work with a more responsive experience. Our work in the Principled Technologies datacenter showed that the 14th generation Dell EMC™ PowerEdge™ R720xd could deliver just that. Intel Inside®. New Possibilities Outside.
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Dell EMC & Intel

Faster, More Powerful Handling of Database Workloads (German)

Published By: Dell EMC & Intel     Published Date: Apr 13, 2018
The pace of business is lightning fast. Technology runs faster – and customers want service even faster still. To keep up with the demands of a company in this age, you need hardware infrastructure capable of supporting large amounts of work with a more responsive experience. Our work in the Principled Technologies datacenter showed that the 14th generation Dell EMC™ PowerEdge™ R740xd powered by Intel® Xeon® Platinum processor could deliver just that. Intel Inside®. New Possibilities Outside.
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Dell EMC & Intel

Ovum Report

Published By: Microsoft Azure     Published Date: Apr 11, 2018
Developing for and in the cloud has never been more dependent on data. Flexibility, performance, security—your applications need a database architecture that matches the innovation of your ideas. Industry analyst Ovum explored how Azure Cosmos DB is positioned to be the flagship database of internet-based products and services, and concluded that Azure Cosmos DB “is the first to open up [cloud] architecture to data that is not restricted by any specific schema, and it is among the most flexible when it comes to specifying consistency.” From security and fraud detection to consumer and industrial IoT, to personalized e-commerce and social and gaming networks, to smart utilities and advanced analytics, Azure Cosmos DB is how Microsoft is structuring the database for the age of cloud. Read the full report to learn how a globally distributed, multi-model data service can support your business objectives. Fill out the short form above to download the free research paper.
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Microsoft Azure

Future of Field Service Report

Published By: Microsoft Azure     Published Date: Apr 10, 2018
Develop customer relationships and reduce costs Effective field service management teams improve technician productivity and customer satisfaction rates. Greater automation, faster inventory management, and reduced inspection costs are possible with data support from the cloud. Learn how the Internet of Things (IoT) can help keep your service agile so you stay ahead of customer demands and product complexity.
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Microsoft Azure

Un écosystème marketing tourné vers l'agilité

Published By: Oracle     Published Date: Apr 05, 2018
Les fonctions marketing et informatique font plus que jamais la paire. Aujourd'hui, l'agilité des entreprises se mesure à l'aune de la flexibilité opérationnelle de leurs outils marketing. Pour découvrir les possibilités ouvertes par les nouvelles technologies dans le domaine du marketing, lisez notre « Guide des technologies marketing ». Au sommaire : Les technologies du paysage marketing actuel Les nouveautés de l'automatisation marketing Le rôle de vos contenus et des réseaux sociaux dans votre stratégie globale Oracle is a global technology company who provide a range of services, including the Oracle, the ‘industry’s broadest and most integrated public cloud’ which lowers costs and reduces IT complexity. They also offer IT security service, database, Java services, Enterprise Management, consulting and support services and more. Oracle have more than 420,000 customers worldwide and are widely revered throughout the computing industry. All information that you supply is pro
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Oracle

Mehr Agilität mit der richtigen Marketingtechnologie

Published By: Oracle     Published Date: Apr 05, 2018
Eine effektive Zusammenarbeit zwischen Marketing und IT ist wichtiger denn je und hängt zunehmend von der Flexibilität der Marketingtools ab. Hierbei spielt die Technologie eine zentrale Rolle. Unsere ‚Anleitung zum Aufbau Ihrer Marketingtechnologie‘ verrät, wie Sie Ihre Marketingstrategie mit der richtigen Technologie optimieren:: • Gewinnen Sie neue Perspektiven zum Einsatz von Technologie im Marketingbereich • Informieren Sie sich über neue Entwicklungen zur Automatisierung im Marketingbereich • Integrieren Sie Content und soziale Netzwerke in Ihre Gesamtstrategie Oracle is a global technology company who provide a range of services, including the Oracle, the ‘industry’s broadest and most integrated public cloud’ which lowers costs and reduces IT complexity. They also offer IT security service, database, Java services, Enterprise Management, consulting and support services and more. Oracle have more than 420,000 customers worldwide and are widely revered throughout the computi
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Oracle

Build Your Marketing Ecosystem and Drive Agility

Published By: Oracle     Published Date: Apr 05, 2018
Effective collaboration between marketing and IT continues to be crucially important. As we enter an era where our business agility will be defined by the flexibility of operation of our marketing tools, technology in marketing is a key focus. Read ‘The guide to building your marketing technology stack’ to learn more about how technology can enhance every area of marketing: • Rediscover the technology in marketing landscape • Explore the latest in marketing automation • See how content and social fit into your overall strategy Oracle is a global technology company who provide a range of services, including the Oracle, the ‘industry’s broadest and most integrated public cloud’ which lowers costs and reduces IT complexity. They also offer IT security service, database, Java services, Enterprise Management, consulting and support services and more. Oracle have more than 420,000 customers worldwide and are widely revered throughout the computing industry.
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Oracle

Kinder Design Inc. uses SOLIDWORKS Premium to reduce development time and streamline production

Published By: Dassault Systemes SolidWorks Corp.     Published Date: Mar 27, 2018
Kinder Design Inc., a design and engineering services consulting firm, developed the Lift Top — an adjustable desktop table which enables users to comfortably work in either a sitting or standing position. With SOLIDWORKS Premium software, the firm automated the design process, cut development time and reduced the number of prototypes. This case study shares how Kinder Design implemented SOLIDWORKS Premium design and analysis software to support services and drive innovative product development.
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kinder, design, solidworks, development, streamline, production
    
Dassault Systemes SolidWorks Corp.

Accelerate Business Agility with Faster Server Refresh Cycles

Published By: Dell EMC & Intel     Published Date: Mar 16, 2018
A fundamental people-process-technology transformation enables businesses to remain competitive in today’s innovation economy. Initiatives such as advanced security, fraud detection services, connected consumer Internet of Things (IoT) devices, augmented or virtual reality experience, machine and deep learning, and cognitively enabled applications drive superior business outcomes such as predictive marketing and maintenance. Superior business outcomes require businesses to consider IT a core competency. For IT, an agile, elastic, and scalable IT infrastructure forms the crucial underpinning for a superior service delivery model. The more up to date the infrastructure, the more capable it is of supporting the scale and complexity of a changing application landscape. Current-generation applications must be supplemented and eventually supplanted with next-generation (also known as cloud-native) applications — each with very different infrastructure requirements. Keeping infrastructure up
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Dell EMC & Intel

Faster, More Powerful Handling of Database Workloads

Published By: Dell EMC & Intel     Published Date: Mar 16, 2018
The pace of business is lightning fast. Technology runs faster – and customers want service even faster still. To keep up with the demands of a company in this age, you need hardware infrastructure capable of supporting large amounts of work with a more responsive experience. Our work in the Principled Technologies datacenter showed that the 14th generation Dell EMC™ PowerEdge™ R720xd could deliver just that. Intel Inside®. New Possibilities Outside.
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Dell EMC & Intel

Workday for Financial Services Datasheet

Published By: Workday     Published Date: Mar 02, 2018
Today’s banks, credit unions, asset management firms, lending companies, and other financial services businesses operate in a highly competitive and regulated environment. Servicing clients, introducing new products and channels, and opening new markets as well as having insight into your loans, investments, and deposits is critical to your bottom line. At the same time, employing the right people is what drives your future. Workday provides financial management, human capital management, and planning/ budgeting in a single cloud-based system to support your needs.
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bank, credit unions, financial services, cloud-based system
    
Workday
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