service and support

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Magic Quadrant for IT Service Support Management Tools

Published By: BMC Software     Published Date: Oct 23, 2014
To better support the business, I&O managers often turn to IT service support management (ITSSM) tools. ITSSM tools enable IT operations organizations, specifically infrastructure and operations (I&O) managers, to better support the production environment. ITSSM tools automate the tasks and workflows associated with the management and delivery of quality IT services to the business. The vendors in this Magic Quadrant offer integrated products that address functionality from a combined perspective of people, processes and tooling. BMC was rated as a leader by Gartner in the Magic Quadrant.
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saas, cloud, itsm, integrating itsm, itsm integration, saas integration, it management
    
BMC Software

InsideHPC Guide to HPC and Manufacturing: Made for Each Other

Published By: Dell     Published Date: Oct 17, 2014
Dell, with its varied offerings, services and support, has a wide range of solutions available to both the Tier One manufacturing companies and the Backbone manufacturers. With the adoption of advanced HPC technology, manufacturing is undergoing a renaissance.
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dell, hpc, manufacturing, high performance computing, big data, network performance, servers, small business networks
    
Dell

IDC Case Study on Flybe: Flying High on the Use of Red Hat Enterprise Linux

Published By: Red Hat     Published Date: Sep 25, 2014
When a company sells services to a consumer audience primarily through a Web user interface (UI), that Web UI had better be online and available, all the time, especially if you are an airline. Such is the real-world scenario that faces Chris Skretowski, Linux Specialist at Devon, United Kingdom-based Flybe, Europe's largest regional airline. Despite being a relatively small IT function, it powers a regional airline with over 1,700 employees and 55 aircraft, and the company has big ambitions, driven top down by a new CEO who believes that technology adoption and use can make a real difference in the company's bottom line. Having a board that is supportive of IT as a strategic business driver means there is lots of open air ahead for Skretowski, who is responsible for all the Linux infrastructure that front ends the company's missioncritical Web presence. Flybe was one of the 21 companies that were interviewed for quantitative results on their operations as part of an IDC ROI analys
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web user interface, it function, it infrastructure, roi analysis, it management, data management
    
Red Hat

Improve Scheduling, Production, and Quality Using Cloud ERP

Published By: Epicor     Published Date: Sep 25, 2014
The software as a service (SaaS) model of application delivery, more commonly known as ‘cloud deployment’, in which software features are accessed through a Web browser, is an excellent way for manufacturing companies to get the bene?ts of enterprise resource planning (ERP) systems without the need to build additional IT infrastructure. ERP functionality delivered “from the cloud” avoids the complexity and costs that often accompany on premisess ERP implementations, and typically provides a much more favorable total cost of ownership, compared to legacy on premisess deployment. Companies subscribe to the software features that they need and can add new ones as business requirements change, without buying additional servers or storage to support new functionality. The ERP features are the same as for an on premises ERP system, except that it is hosted and maintained on the Cloud provider’s infrastructure.
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saas, cloud deployment, cloud erp, it infrastructure, software features, application delivery, it management, data management
    
Epicor

The Ultimate IT Director Guide to iOS 8 in the Enterprise

Published By: MobileIron     Published Date: Sep 22, 2014
The release of iOS 8 not only introduces a comprehensive list of features to enable greater enterprise mobility, it also highlights the pervasive need for an agile mobility strategy and EMM platform. According to a March 2014 study conducted by the Ponemon Institute, 50 percent of IT professionals in financial services say their company has no mobile strategy(1). Without a strategic approach to mobility and an EMM provider, organizations lack control over data security, end-user privacy, and mobile technologies that support corporate productivity. As iOS 8 becomes widely adopted, it will impact other mobility trends such as the continued migration away from Blackberry. Enterprises will need to move quickly to address these challenges, so updating the mobile strategy should be a top priority in every IT organization.
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ios 8, agile mobility strategy, emm platform, data security, end-user privacy, corporate productivity, mobility trends, it management
    
MobileIron

Top 4 iOS 8 Recommendations for IT Directors

Published By: MobileIron     Published Date: Sep 22, 2014
The release of iOS 8 not only introduces a comprehensive list of features to enable greater enterprise mobility, it also highlights the pervasive need for an agile mobility strategy and EMM platform. According to a March 2014 study conducted by the Ponemon Institute, 50 percent of IT professionals in financial services say their company has no mobile strategy(1). Without a strategic approach to mobility and an EMM provider, organizations lack control over data security, end-user privacy, and mobile technologies that support corporate productivity. As iOS 8 becomes widely adopted, it will impact other mobility trends such as the continued migration away from Blackberry. Enterprises will need to move quickly to address these challenges, so updating the mobile strategy should be a top priority in every IT organization.
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ios 8, agile mobility strategy, emm platform, data security, end-user privacy, corporate productivity, mobility trends, it management
    
MobileIron

The Startup's Guide to Customer Service

Published By: Salesforce Desk.com     Published Date: Sep 19, 2014
It’s hardly surprising that half of small businesses fail within the first 1-5 years. It’s not easy to launch a new product, single-handedly manage everything from IT to accounting, fend off the competition, and grow a customer base — all at the same time. A great concept, capital, passionate employees, and a private chef can only get you so far. Offering awesome customer service can make the difference between a startup that flies and a startup that dies. Here are nine ways customer support can help you beat the competition and grow your business faster.
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startup, customer service, customer support, business growth, product launch, customer base, customer interaction service, customer relationship management
    
Salesforce Desk.com

Secure File and Application Access from Any Device, Any OS… and Say Goodbye to VPN

Published By: Lenovo     Published Date: Sep 16, 2014
Agency IT is tasked with building smarter and more responsive state and local government services, while CTOs look to enable government workforce mobility and address strategic issues, such as BYOD. Adding to the challenge is a rise in devices, data, and even multiple OS’s that IT must support and secure. With the decline in traditional Windows-based computing, these challenges are driving agencies toward cloud solutions that don't sacrifice security or IT manageability. See our featured cloud solution for government agencies that has IT leaders re-thinking how they enable mobile productivity.
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agency it, workforce mobility, mobile productivity, cloud computing, it management, project management, web services, database security
    
Lenovo

Top 10 Considerations When Buying a Next-Generation Firewall

Published By: Cisco     Published Date: Sep 12, 2014
Every day, the threat landscape changes, and it can be hard to keep up. To help you strengthen your network security, Cisco has compiled the top 10 considerations that midsize companies should keep in mind when buying a next-generation firewall. Complete the form to download the white paper "Selecting a Next-Generation Firewall: Top 10 Considerations." You will learn about: Deep visibility into applications Requirements for proactive threat protection Services that can improve your migration plan and ongoing support management Read White Paper
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firewall, buying, next-generation, companies, midsize, strengthen, network, security
    
Cisco

Networks that work for you: Just Right IT solutions for small and midsize business

Published By: HP     Published Date: Aug 26, 2014
Just Right IT solutions, based on HP servers, storage, networking, and services, simplify business technology, giving you more time to focus on your business. Whether you’re just getting started with virtualization and file sharing, or supporting expansion with solutions for server consolidation, data backup, and business consolidation, Just Right IT solutions provide appropriate technologies for your organization’s needs today. And when your business is ready for the next level of expansion, HP offers Just Right IT solutions that address growing requirements for collaboration, continuity, and consolidation. Learn more.
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virtualization, data backup, business, technology, portfolio, cloud-based, support, portal
    
HP

Access Business data your way, securely

Published By: HP     Published Date: Aug 26, 2014
Eliminate the guesswork from selecting products and services for your evolving network access and business protection needs. HP Just Right IT portfolio solutions help avoid business interruptions by ensuring reliable access to your data. HP servers and storage solutions help consolidate islands of business information while delivering cost savings, reliability, and agility. HP offers the industry’s most comprehensive data protection and retention portfolio for midsize businesses like yours. And through its cloud-based support portal, HP Technology Services can proactively identify and fix them remotely to keep your business running smoothly. Discover how
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data, business, technology, portfolio, cloud-based, support, portal, solution
    
HP

HP ServeIT

Published By: HP     Published Date: Aug 26, 2014
Focus on running your business, not your business IT. HP ServeIT combines the world’s most intelligent servers with associated software options, and services, to solve today's challenges while preparing you for future business growth. Whether you are just starting out in defining your IT requirements, are ramping up your IT investments and capabilities to prepare for further business growth, or you are growing your infrastructure to support a booming business, HP and our robust partner community are ready to help you take the next step on your business journey. Start today.
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productivity, secure, safe, servers, processor, email, calendar, solution
    
HP

HP ConvergedSystem 700 for Virtualization solution architecture 

Published By: HP     Published Date: Aug 25, 2014
HP ConvergedSystem 700 for Virtualization has been designed to address one of today’s top priorities for IT organizations – reducing data center complexity. Pre-configured to meet a range of business needs, HP ConvergedSystem 700 for Virtualization offerings can be easily and rapidly deployed to support a variety of virtualized application environments. HP does all the work, using balanced building blocks of servers, storage, and networking, along with integrated management software and bundled support.HP ConvergedSystem 700 for Virtualization delivers a best-in-class virtualized infrastructure, with integrated software, hardware, services, and support – all delivered as a single, proven solution that is enabled for cloud management. Read this techincal whitepaper to learn more.
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converged system, server, complexity, storage, networking, virtualization, data center, cloud
    
HP

HP ConvergedSystem 700x for Virtualization solution architecture 

Published By: HP     Published Date: Aug 25, 2014
HP ConvergedSystem 700x for Virtualization has been designed to address one of today’s top priorities for IT organizations – reducing data center complexity. Pre-configured to meet a range of business needs, HP ConvergedSystem 700x for Virtualization offerings can be easily and rapidly deployed to support a variety of virtualized application environments. HP does all the work, using balanced building blocks of servers, storage, and networking, along with integrated management software and bundled support.HP ConvergedSystem 700x for Virtualization delivers a best-in-class virtualized infrastructure, with integrated software, hardware, services, and support – all delivered as a single, proven solution that can support multiple hypervisors and is enabled for cloud management. Read this technical whitepaper to learn more.
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converged system, server, complexity, storage, networking, virtualization, data center, cloud
    
HP

The Age of the Customer: A Forrester Research Inc. Perspective

Published By: KANA®, A Verint® Company     Published Date: Aug 14, 2014
In the words of Forrester Research Inc's Senior Analyst, David Aponovich, "the time is now to reinvent yourself to operate in a digital, connected, omnichannel world where the customer has more information, more choice, and is demanding better and more personalized service and support. Hear why he anticipates that 'Consumers are going to slide with the businesses that best deliver these things in the most effective and personal way.
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kana, forrester, omnichannel, consumer, personalized service, support, customer service, knowledge management
    
KANA®, A Verint® Company

Mobile-enabled Smarter Process: Patterns for achieving mobile success for organizations

Published By: IBM     Published Date: Jul 30, 2014
With IBM MobileFirst and IBM’s Smarter Process, you can redesign how you deliver services and support more streamlined business processes. Therefore, you can help enable your customers to have a more superior mobile experience.
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ibm, mobilefirst, mobile, smarter process, business process, mobile technologies, it management, mobile computing
    
IBM

On Demand Webcast: Manage your Cloud Services with IBM SmartCloud Orchestrator

Published By: IBM     Published Date: Jul 25, 2014
IBM® SmartCloud® Orchestrator makes complex cloud services easy to manage. Built on OpenStack, IBM SmartCloud Orchestrator provides common cloud services for multi tier application environments on top of compute, network and storage while supporting multiple hypervisors and multi-vendor platforms. It’s designed to simplify and speed the creation and execution of process workflows that then help shorten deployment and change processes in the cloud. With standardization and automation of cloud services through a flexible orchestration engine, IBM SmartCloud Orchestrator (SCO) provides ongoing service lifecycle management and the flexible platform to automate assets that most organizations are already using.
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ibm, ibm smartcloud, cloud services, application management, cloud computing, networking, storage, deployment
    
IBM

Modern Tier-1 storage designed for ITaaS and cloud

Published By: HP     Published Date: Jul 22, 2014
IT has never been more important to doing business, which means that IT infrastructure must be simpler, smarter, faster, more flexible, and more business-aligned than ever. New service delivery models are driving new Tier-1 storage requirements that reveal how the traditional focus on performance and availability are clearly not enough to support virtualization, ITaaS, and new cloud service delivery models. The world is moving rapidly towards a New Style of IT, and will leave behind any business that doesn’t adapt even more rapidly. Is your storage ready?
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tier-1, itaas, cloud, technology, infrastructure, storage, data management, business technology
    
HP

The State of Support Services 2015

Published By: LogMeIn     Published Date: Jul 18, 2014
This report will explore some of the support services issues, and how support organizations can make the shift needed to meet their customers' needs.
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logmein rescue, support services, customer support, reoporting, system management, network management, network performance management, mobile computing
    
LogMeIn

Reasons Why “Meet-Me” Cloud Video Services Are Mediocre at Best

Published By: LifeSize, a division of Logitech     Published Date: Jul 07, 2014
Meet-me services like Blue Jeans® and Zoom® support only one model: a prescheduled, “meet-me” conference with long, numerical dial strings and access codes. They don’t offer a “connected experience.” You have to separately manage and integrate video systems, resulting in an inferior, disjointed user experience that is more challenging to manage. Meet-me models can’t match Lifesize. Everything else is a group meeting to which participants call in and wait for everyone else. There’s no directory dialing, no point-to-point calling, no presence status and no call escalation. The only thing consistent about meet-me services is that they copy the cumbersome user experience of the audio conferencing model—dial, enter code, enter ID, wait … Download now to learn why Lifesize Cloud is the ONLY solution you need!
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lifesize, cloud, video, connected experience, video systems, meet-me model, software development, wireless
    
LifeSize, a division of Logitech

Reasons Why Cisco®, Polycom® and Others Are Simply Unproductive

Published By: LifeSize, a division of Logitech     Published Date: Jul 07, 2014
Cisco and Polycom are expensive, on-premises solutions that take weeks to deploy. They require large, ongoing investments to manage them and do not offer a cloud service. How much time and how many resources do you have to spend training and supporting users to work with your Cisco or Polycom solution? Don’t be fooled by packaging. Their solutions are still complex, on-premises hardware that require a team of IT specialists to support and lack the flexibility for you to grow at your own pace. For a price similar to that of your infrastructure software maintenance, you can use Lifesize Cloud and skip the high cost and complexity of Cisco’s or Polycom’s on-premises infrastructure.
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lifesize, on-premise solutions, cloud service, software, infrastructure, maintenance, software development, storage
    
LifeSize, a division of Logitech

The Social Hunger: Why Your Audience Feasts on Social Integration

Published By: Spredfast, Inc.     Published Date: Jun 30, 2014
We are living in the most revolutionary era in human communication since the invention of the printing press. For the past few years, marketers have ‘woken up’ to consumers who have the power to express their views anytime and anywhere. ‘Social’ is hot, and if nothing else, a response to this awakening. Now, the lines between paid, owned and earned media have been blurred, if not erased. Social media crosses the barrier between the three. It’s fast-paced and chaotic. We partnered with the research firm Sentient Services and surveyed more than 200 consumers about their attitudes, opinions and beliefs about brands and social media integration. The respondents come from all over the country, with all different incomes, lifestyles, and social media habits. Universally, the data supports what we’ve already seen in action: consumers want to engage with brands that integrate social media, and they prefer to do business with social brands. Let's get started!
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spredfast, social, social integration, paid media, owned media, earned media, social media
    
Spredfast, Inc.

The Social Hunger: Why Your Audience Feasts on Social Integration

Published By: Spredfast, Inc.     Published Date: Jun 24, 2014
We are living in the most revolutionary era in human communication since the invention of the printing press. For the past few years, marketers have ‘woken up’ to consumers who have the power to express their views anytime and anywhere. ‘Social’ is hot, and if nothing else, a response to this awakening. Now, the lines between paid, owned and earned media have been blurred, if not erased. Social media crosses the barrier between the three. It’s fast-paced and chaotic. We partnered with the research firm Sentient Services and surveyed more than 200 consumers about their attitudes, opinions and beliefs about brands and social media integration. The respondents come from all over the country, with all different incomes, lifestyles, and social media habits. Universally, the data supports what we’ve already seen in action: consumers want to engage with brands that integrate social media, and they prefer to do business with social brands. Let's get started!
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spredfast, social, social integration, paid media, owned media, earned media, social media
    
Spredfast, Inc.

A Guide to Assessing the Network Benefits and Requirements of Cloud VoIP

Published By: RingCentral     Published Date: May 22, 2014
The Cloud; software as service across the Internet, is experiencing mass proliferation for everything from banking to CRM. Communications are part of this migration and offer a compelling solution over the retro, hardware-based systems known as PBX. This paper illustrates comparative anatomies of the old and new models. Major benefits of cloud communications are detailed, including the elimination of costs, removal of complexity for managing the system, alleviating IT resources, and the benefits of one system with a host of features. A deep-dive of the technology supporting the solution is included.
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ringcentral, phone system, business phone, mobile phone, business transition, phone provider, cloud based phone, changing attitudes
    
RingCentral

The New IT

Published By: BMC Software     Published Date: May 19, 2014
Your people and business can do amazing things when technology runs at its best. The new ITSM experience helps organizations achieve greatness in today’s mobile, social and user-centric reality. Discover a better way for users to access service and support anywhere, anytime. Explore enhanced productivity for IT staff, and seamless integration across IT operation management systems. Download now.
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bmc, itsm solutions, changing business, cloud, cios, software, it organizations, saas
    
BMC Software
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