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Financial Services: Drive Acquisition, Retention, and Innovation Using Customer Feedback

Published By: Bazaarvoice     Published Date: May 17, 2013
Learn how authentic customer feedback helps card issuers, online and retail banks, insurance companies, and credit unions drive sales, loyalty, and lifetime customer value - while remaining compliant with industry regulations.
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customer acquisition, customer retention, customer innovation, compliance, financial service providers
    
Bazaarvoice

The Benefits of Cloud-Based Telephony

Published By: RingCentral     Published Date: May 14, 2013
There has never been a better time to shop for a new phone system, due to the growing number of service and equipment options. In today's competitive environment, businsses are looking for ways to lower expenses, eliminate multiple vendors and communication providers, refocus IT staff on other areas of business, and allow employees to easily connect regardless of location and device. Read this white paper to learn what the benefits of cloud based telephony are.
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benefits of cloud based telephony, cloud based telephony, benefits of cloud telephony, it staff, ringcentral
    
RingCentral

Buyer's Guide - What Every Business Needs to Know When Selecting a Phone System

Published By: RingCentral     Published Date: May 14, 2013
Whether you are starting a new business or expanding your existing business, you will need to choose a business phone system that meets your organization's requirements. The obvious decision would be to go with what you already know - your service provider from your previous company, or the phone system at your other office location. Read this white paper to know what every business needs to know when selecting a phone system.
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ringcentral, buyer's guide, selecting a phone system, business phone systems, service providers of phone systems
    
RingCentral

What In-Home Service Providers Need to Know About Screening Their Field Employees

Published By: HireRight     Published Date: May 01, 2013
A person’s home is their castle, and no one would willingly welcome in a dangerous criminal. If you offer in-home services, your customers trust you to send someone that is not a threat to their family or personal property. If you fail to do so, there can be serious business , financial and even legal consequences. This industry brief outlines the risks that arise from bad hires and how careful background screening can help mitigate those risks.
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field employees, screening, hireright, human resources, in home services screening, human resource technology
    
HireRight

OpenStack Hype vs. Reality

Published By: Red Hat     Published Date: May 01, 2013
A recent IDG Quick Poll reveals that enterprise decision makers understand OpenStack can help them build open-source systems. However, the challenges of deploying OpenStack make the Red Hat portfolio of open and hybrid technologies critical to getting up and running.
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red hat, openstack, open-source architect, infrastructure-as-a-service, cloud computing, standard hardware, deployment, cloud providers, public clouds, virtual architecture, hybrid cloud portfolio, infrastructure, best practices, business activity monitoring
    
Red Hat

Safeguarding Message Streams for Enterprises and Email Service Providers

Published By: Message Systems     Published Date: Apr 29, 2013
Technology Principles for Architecting a Secure Messaging Environment
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message systems, secure messaging environment, esps, solution engineering, mike hillyer, safe messaging environment
    
Message Systems

Forrester Wave™: Emerging Managed Security Service Providers, Q1 2013

Published By: SilverSky     Published Date: Apr 16, 2013
In Forrester's 15-criteria evaluation of the emerging managed security services provider (MSSP) market, SilverSky was identified as a leader. Forrester identified the 10 most significant providers in this category and researched, analyzed, and scored them. SilverSky was given high ranks for business and technical value, SLA adherence, security services, and threat intelligence and analytics. Download this industry research paper now to learn why SilverSky is the MSSP you should be working with today.
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managed security, msp, managed service provider, sla adherance, threat intelligence, analytics, mssp, forrester, access control, anti spam, anti spyware, anti virus, application security, auditing, compliance, ddos, disaster recovery, email security, encryption, internet security
    
SilverSky

Arbor Networks Enables DDoS Protection for Cloud Service and Hosting Providers

Published By: Arbor     Published Date: Feb 07, 2013
The single biggest factor holding back enterprises from leveraging hosting and cloud service providers continues to be security and availability concerns.
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arbor, ddos, cloud service, hosting providers, attack trends, protection services, business technology
    
Arbor

Arbor Networks Enables DDoS Protection for Cloud Service and Hosting Providers

Published By: Arbor Networks     Published Date: Jan 31, 2013
This Frost & Sullivan whitepaper provides an overview of the latest DDoS attack trends, and offers examples of how cloud service and hosting providers can use Arbor Networks solutions to protect their data centers from DDoS attacks and more.
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security, it management, data management, business technology, data center
    
Arbor Networks

5 Key Factors That Impact Email Effectiveness

Published By: Return Path     Published Date: Jan 29, 2013
Internet Service Providers make filtering decisions about what email to block or mark as SPAM based on three main factors. Find out what they are in “Email Sender Reputation Report: Key Factors that Impact Email Effectiveness."
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email filtering factors, sender reputation, email blocking
    
Return Path

Arbor Networks Enables DDoS Protection for Cloud Service and Hosting Providers

Published By: Arbor Networks     Published Date: Jan 18, 2013
This Frost & Sullivan whitepaper provides an overview of the latest DDoS attack trends, and offers examples of how cloud service and hosting providers can use Arbor Networks solutions to protect their data centers from DDoS attacks and increase revenue by offering Arbor-based, managed DDoS protection services.
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ddos, arbor networks, cloud services, protection, data center, ddosattack, hosting provider, business technology
    
Arbor Networks

Healthcare Solution Guide: Virtual Assistants Innovate Patient Engagement and Disease Management

Published By: CodeBaby     Published Date: Nov 27, 2012
This guide reviews some market drivers which are spurring innovation in patient engagement and wellness participation. In addition, it overviews the main capabilities of the leading virtual assistant solution, CIVA health adviser.
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online self-service, self-service, patient engagement, patient experience, healthcare consumerism, ehealth, customer service, intelligent virtual assistants, web self-service, healthcare providers, virtual agent, hospital marketing, healthcare, wellness, disease management, epatient, disease prevention, healthcare marketing, mhealth, business technology
    
CodeBaby

Healthcare Solution Guide: Virtual Assistants Optimize Benefits Enrollment and Insurance Exchanges

Published By: CodeBaby     Published Date: Nov 27, 2012
This guide reviews market drivers which are spurring innovation in benefits self-service and enrollment as well as wellness engagement. In addition, it overviews the main capabilities of the leading virtual assistant solution, CIVA benefits advisor.
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online self-service, self-service, patient engagement, patient experience, healthcare consumerism, ehealth, customer service, intelligent virtual assistants, web self-service, healthcare providers, virtual agent, hospital marketing, healthcare, wellness, disease management, epatient, disease prevention, healthcare marketing, mhealth, business technology
    
CodeBaby

Cut costs now with complimentary quotes from top Merchant Services providers!

Published By: Business.com     Published Date: Oct 09, 2012
Before setting up a merchant account for your business, it's critical to weigh all the options.
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merchant services, account, fees, exchange
    
Business.com

Customer Experience Marketing Strategies for Financial Services Providers

Published By: Epsilon     Published Date: Aug 23, 2012
By focusing more on the customer, banks can not only acquire new prospects, but boost retention and raise profitability to keep consumers loyal and returning for the long term.
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customer experience marketing, cem, crm, crm, customer retention, cei, customer experience index, cem strategy
    
Epsilon

Best Practices for Cloud-Based Recovery

Published By: SunGard     Published Date: Aug 13, 2012
Recovery-as-a-Service (RaaS) has been available for some time, and has leveraged a number of infrastructure options and recovery platforms. Many of these options have provided a recovery solution that is flexible, scalable, and secure. And in some cases, service providers offer fully managed solutions with the expertise to support heterogeneous IT environments.
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cloud, recovery-as-a-service, raas, infrastructure, platforms, heterogeneous, networking, storage, data management, data center
    
SunGard

Disaster Recovery Service Provider Checklist

Published By: SunGard     Published Date: Aug 13, 2012
Most organizations today understand that a disaster recovery (DR) plan is essential to their continued survival should a natural disaster occur. But implementing a DR plan entails substantial time, effort and cost - not to mention significant investment in developing new areas of technical expertise within the organization. As a result, many organizations are turning to disaster recovery service providers (DRSPs) to offload their disaster recovery operations.
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sungard, recovery, service, organizations, disaster, recovery, survival, recovery, drsps, security, storage, infrastructure, server hardware, servers, vpn, business intelligence, business management, business metrics, risk management, database development
    
SunGard

Defining a Framework for Cloud Adoption

Published By: IBM     Published Date: Jul 11, 2012
With the many widely discussed advantages to cloud computing, including elastic scaling, faster service provisioning, greater IT efficiencies and usage based accounting, businesses are increasingly interested in adopting a cloud computing environment.
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public clouds, private clouds, cloud computing, exploratory cloud, departmental cloud, enterprise cloud, exclusive cloud, open cloud, platform cloud, infrastructure cloud service, platform cloud services, application cloud services, business process cloud services, consumer, subscribers, providers, integrators, cloud adoption, it efficiency, saas
    
IBM

Demystifying Real-Time Intelligence

Published By: Aprimo     Published Date: May 01, 2012
The real-time buzzword is back. Marketers, vendors, and service providers use this term in a variety of scenarios to describe technologies, analytics, customer service, and processes. In this report, Forrester outlines how firms should evaluate the need to build an agile and real-time environment using a combination of analytics, technology, and business processes.
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aprimo, marketing, customer relations, crm, customer satisfaction, customer data, marketing strategy
    
Aprimo

Vendor Round Table: Cloud Security

Published By: Intel Corp.     Published Date: Apr 25, 2012
Download this guide, which is designed to help you better evaluate different cloud technology vendors and service providers based on a series of questions posed by three cloud infrastructure providers.
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virtualized web apps, applications, security, securing, agility, efficeincy, intel, transition, cloud, private cloud, challenges, virtualization, knowledge management, data management, cloud computing, infrastructure, design and facilities
    
Intel Corp.

Scaling Your Service Provider Business

Published By: nimsoft     Published Date: Apr 10, 2012
Read this white paper and get proven strategies and approaches for getting all three right. Based on the lessons of veteran service provider executives, this paper offers specific guidelines service providers can implement to boost their chances for success.
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nimsoft, technology, it management, service, application, analytics, business, server, technology management, network performance, web service management, software compliance, service management, business technology
    
nimsoft

Rock-Solid Scanning for a Technology Leader

Published By: PC Mall     Published Date: Mar 03, 2012
Many service providers are turning to Canon for their own internal needs with increasing frequency. Such is the case with ScerIS, a technology leader in providing business process optimization through software development and consulting and services.
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canon, optimization, scanning, scan, productivity, sceris, optimization, consulting, outsourcing, business process, wireless
    
PC Mall
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