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eBook: The Five Steps to an ROI-Focused CX Program

Published By: InMoment     Published Date: Oct 14, 2019
R O I : T H E H O LY GRAIL OF CX Return on Investment (ROI) is the holy grail of customer (CX), employee (EX) and market (MX) experiences. Every practitioner wants to prove it’s real, but the quest to find it can be fraught with peril and, in the end, many businesses end up believing it’s completely fictional. This ebook will delve into the mysteries of the financial impact of experience programs and how you can implement and measure experience initiatives designed to deliver ROI. Why is the ROI of experiences so hard to establish? The answer is twofold: 1. ROI is not a single number; it’s wide-ranging and can be found in any part of the enterprise. 2. Many businesses focus too much on the end goal (ROI), but fail to establish a program with the necessary elements required for success.
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InMoment

The Boomerang Effect: Why are enterprises returning to Hybrid IT models?

Published By: Flexential     Published Date: Oct 11, 2019
Enterprises that put all of their workloads into a single infrastructure solution such as public clouds are realizing there are limitations. As requirements around security, compliance and cost management grow, businesses are “boomeranging” back to hybrid IT models.
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Flexential

Modernize your SAP from edge, to core, to cloud E-guide

Published By: Dell EMEA     Published Date: Oct 10, 2019
Eliminate complexity and siloed IT for SAP landscapes. Industry - leading Intel based SAP HANAready compute, storage, CI/HCI, networking and data protection solutions from Dell EMC span from edge to core to cloud. Make SAP available anytime, anywhere—providing coverage for the entire business with solutions that aren’t confined to a single location. Support all your SAP workloads and enjoy world-record SAP application performance. The Dell EMC PowerEdge and broader portfolio of solutions for SAP modernizes your IT, reduces risk and simplifies IT management. Dell EMC infrastructure powered by Intel®
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Dell EMEA

Gain Rapid Threat Protection with Automated DDoS and WAF Solutions

Published By: AWS     Published Date: Oct 09, 2019
Organizations often struggle to protect business-critical applications from ever-increasing threats. Many organizations lack the security staff, and sometimes knowledge, to mitigate the seriousness—and scope—of the attacks they constantly face. APN Security Competency Partner Imperva provides automated security solutions that can help you defend against both known and zero-day attacks and increase visibility across your entire Amazon Web Services (AWS) environment, to rapidly stop attacks and quickly identify the real threats that need to be investigated. Join our upcoming webinar to learn how DigiCert has protected both their AWS and on-premises environments from DDoS attacks and other threats by using Imperva’s SaaS Web Application Security solution. This versatile security offering helps keep application workloads safe across cloud and on-premises environments and can be managed from a single pane of glass, enabling security teams to more effectively and efficiently secure business
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AWS

Gain Rapid Threat Protection with Automated DDoS and WAF Solutions

Published By: AWS     Published Date: Oct 07, 2019
Organizations often struggle to protect business-critical applications from ever-increasing threats. Many organizations lack the security staff, and sometimes knowledge, to mitigate the seriousness—and scope—of the attacks they constantly face. APN Security Competency Partner Imperva provides automated security solutions that can help you defend against both known and zero-day attacks and increase visibility across your entire Amazon Web Services (AWS) environment, to rapidly stop attacks and quickly identify the real threats that need to be investigated. Join our upcoming webinar to learn how DigiCert has protected both their AWS and on-premises environments from DDoS attacks and other threats by using Imperva’s SaaS Web Application Security solution. This versatile security offering helps keep application workloads safe across cloud and on-premises environments and can be managed from a single pane of glass, enabling security teams to more effectively and efficiently secure business
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AWS

Outcome-Driven Security from Armor Protects AWS Workloads

Published By: AWS     Published Date: Oct 07, 2019
Armor provides a managed Security-as-a-Service (SECaaS) solution that helps strengthen and unify your AWS, on-premises, and hybrid security to enable rapid detection, prevention, and response to cyberthreats in real time—typically with a lower TCO. Armor’s protection can be deployed quickly to help boost application availability. This can also play a role in increasing the visibility and overall security awareness across all your apps, no matter where they reside, because they are always operational. This solution also puts the tools—like a Web Application Firewall—in place to provide appropriate protection while being managed from a single pane of glass. Your organization can also continue using your existing security resources because Armor provides the integration to unify their offerings with the tools you already have in place. In addition, Armor’s Security Operation Center (SOC) is incorporated to reduce high threat dwell times (the amount of time a threat has undetected access t
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AWS

8 Insurance Companies That Succeeded with Workday: See their results in this infographic.

Published By: Workday APAC     Published Date: Oct 07, 2019
"Considering switching to a single system for finance, planning, and analytics? These leading insurance companies did just that—and they achieved amazing results. This infographic shows how Workday helped them stay competitive, deliver a customer experience like no other, and ensure compliance as well as: Save $400,000 annually with better transactional control Reduce time spent on manual processes, such as quarterly reports Spend more time analyzing data than gathering it "
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Workday APAC

Top 5 Reasons You Need EDR

Published By: Pine Cove Consulting     Published Date: Oct 03, 2019
Endpoint detection and response (EDR) tools are built to supplement endpoint security with increased detection, investigation, and response capabilities. However, the hype surrounding EDR tools can make it difficult to understand how exactly they can be used and why they are needed. Making matters worse, today’s EDR solutions often struggle to provide value for many organizations as they can be difficult to use, lack sufficient protection capabilities, and are resource intensive. Sophos Intercept X Advanced with EDR integrates intelligent EDR with the industry’s top-rated endpoint protection in a single solution, making it the easiest way for organizations to answer the tough questions about security incidents. Here are some additional reasons to consider an EDR solution.
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Pine Cove Consulting

Conversational Office 365 Cyber Resilience – A Conversational Geek eBook

Published By: Mimecast     Published Date: Oct 02, 2019
If you are an moving to or already using Office 365 then it’s essential for you to formulate a plan toward a risk-free cyber resilience experience. Cyber resilience requires you to prepare for the before, during and after an attack/outage/incident. Doing so will protect your organization from security threats, compliance concerns, unplanned outages and more. To mitigate concerns and form a resilient strategy you have to first KNOW the risks. The right third-party solution can ensure email is protected against advanced cyberattacks and guarantee service availability SLA – all while leveraging your investment in Microsoft Office 365™. But, what are the key areas of concern around Office 365 email you should be aware of? Read what Microsoft Office Apps and Services MVP J. Peter Bruzzese has to say about the key features and functions you need to address security, data assurance and continuity for Office 365 email – and what to look for in a single solution that does it all.
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Mimecast

Multichannel Fluidity

Published By: Oracle     Published Date: Sep 30, 2019
It takes more than a single interaction to net a customer. By now, marketers understand the importance of multichannel engagement, but most still struggle to seamlessly connect the customer experience across channels. Simply put, it’s easy to batch and blast a broadcast message to email, social, and mobile audiences, but consumers today want more. They want to see themselves in the brand, not just see the brand talk about themselves. Additionally, personalizing messaging in one channel can be tricky enough, but connecting messaging, for an audience who is sprinting from one channel to the next, is a whole other hurdle.
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Oracle

The ThinkPad T490 Healthcare Edition: Performance meets patient safety

Published By: Lenovo - APAC     Published Date: Sep 27, 2019
Your patients demand excellent quality care. With single patient ID, medical grade hygiene and robust data security from Lenovo, you can offer them the very best outcomes.
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Lenovo - APAC

An Overview of SD-WAN for Business

Published By: Juniper Networks     Published Date: Sep 26, 2019
"Enterprises throughout the world are rapidly digitizing their operations and adopting a multicloud environment. Unfortunately, legacy WAN architecture models often do not provide the scale, flexibility or agility required to support this transition. Enter SD-WAN. No single platform will be able to deliver every piece in the jigsaw for every type of enterprise and every application-specific set of requirements. The key is to select vendor partners whose platforms are sufficiently open, modular and comprehensive in their functionality and components that they will be able to adapt to enterprises’ increasingly varied, flexible and exacting networking and compute requirements going forward. Only by doing so will they secure the ability to stay ahead in a multicloud future."
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Juniper Networks

10 Steps to Replace Your EHR Solution

Published By: Nextgen     Published Date: Sep 25, 2019
It's a big undertaking to switch EHR vendors. That's why it's important to choose a vendor who can not only meet all your needs now, but who will be a partner alongside you as those needs evolve. Whether looking to buy your first EHR, seeking to replace your existing EHR, or consolidating EHRs to a single, integrated solution, this guide will help you in the process. Use these steps to find the best EHR for your billing, reporting, and patient care needs.
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Nextgen

Evolution of the DMP

Published By: Adobe     Published Date: Sep 23, 2019
To achieve personalization at scale, brands need to develop a better understanding of each customer they interact with, and that’s all about combining all the data they collect from every available source into a single cohesive customer view. There is no way they can handle this task or manage all this data manually, which is why data management platforms (DMPs) rose to prominence. Today, companies are looking to build on this single customer view with a real-time understanding of their audience across every digital channel, marking the next phase on the maturity ramp for DMPs.
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Adobe

How to select the right commerce platform

Published By: Adobe     Published Date: Sep 23, 2019
This guide provides tips on how to filter through targeted solution marketing to make an informed, objective assessments when selecting the best commerce solution for you. Key points include: - Finding a platform that is flexible, agile, scalable. - The benefits of employing a single platform for all commerce use cases. - Leveraging customer data for commerce strategies - Employing an ecosystem of support. - Focusing on long term value over the initial costs. Every organization is at a different point in their ability to deliver frictionless shopping experiences that customers demand. Follow these guidelines to position your business for strategic growth.
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Adobe

Employee Experience Management Solutions from SAP

Published By: SAP EMEA Global     Published Date: Sep 13, 2019
Managing employee experiences is not about pinpointing a single event or moment. People leaders need the ability to collect feedback at every moment that matters and take action to close experience gaps. With Employee Experience Management solutions from SAP, you can use a wide range of employee listening mechanisms across a variety of engagement channels to create a “digital open door.”
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SAP EMEA Global

Building a Platform for Digital Insurance

Published By: MuleSoft     Published Date: Sep 12, 2019
Digital insurance platforms enable insurance companies to connect with their ecosystem of customers, partners, and vendors on a single, unified platform. Hear firsthand from CTO Ben Turner how Legal and General’s digital insurance platform helped the company diversify product offerings, and scale quickly to meet customer expectations. Key Takeaways: How industry leaders have digitally transformed insurance offerings with a platform business model. How to build an integrated insurance platform to connect your ecosystem of suppliers and exceed customer expectations. Best practices to increase customer retention and profitability with a single view of the customer. Presented by: Ben Turner, CTO, Legal and General Dan Snowdon, UK&I Financial Services Marketing Lead, MuleSoft Angie Lee Campos, Global Financial Services and Insurance Lead, MuleSoft
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MuleSoft

Empower Your Go-to-Market Strategy

Published By: Anaplan     Published Date: Sep 11, 2019
Faced with an increasingly crowded market, forward-thinking sales leaders are coming up with new ways to sell, and new strategies for pushing past the competition. Anaplan for Sales is designed to empower your organization’s go-to-market strategy and help sales leaders make great decisions. In this paper, you’ll learn how: Managing a go-to-market strategy on a single platform keeps your organization powerful and nimble. A go-to-market strategy is a single entity, not just a collection of disparate parts. Advanced technology helps sales leaders make smarter, more impactful decisions.
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Anaplan

Empower Your Go-to-Market Strategy

Published By: Anaplan     Published Date: Sep 10, 2019
Faced with an increasingly crowded market, forward-thinking sales leaders are coming up with new ways to sell, and new strategies for pushing past the competition. Anaplan for Sales is designed to empower your organization’s go-to-market strategy and help sales leaders make great decisions. In this paper, you’ll learn how: Managing a go-to-market strategy on a single platform keeps your organization powerful and nimble. A go-to-market strategy is a single entity, not just a collection of disparate parts. Advanced technology helps sales leaders make smarter, more impactful decisions.
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Anaplan

Surviving Today's Onslaught of PC Security Threats

Published By: Lenovo and Intel     Published Date: Sep 10, 2019
In today’s rapidly changing security landscape, you simply can’t afford to let your guard down. Studies show that a staggering 4.5 billion records were compromised in the first half of 2018.The total cost of a single data breach is now $3.86 million. Meanwhile, the stealth of recent attacks has increased the time it takes to contain a breach—69 days, on average. To investigate how enterprises are responding to these proliferating threats, Lenovo commissioned a global survey of IT decision makers. The following research looks inside the volatile security landscape and shows us why keeping PCs secure today is harder than ever before.
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Lenovo and Intel

Using APIs to build your omnichannel architecture

Published By: MuleSoft     Published Date: Sep 09, 2019
Well-designed APIs, created along with a holistic integration strategy with Anypoint Platform, create a seamless omnichannel experience that customers want and businesses need. To deliver a reliable and unified experience more quickly, companies must adopt a new approach that involves an omnichannel architecture. Across industries from healthcare to banking to retail, MuleSoft is powering omnichannel strategies that result in faster time to market, improved customer satisfaction, and increased revenue. Watch this webinar, including a demo, to learn how to: Take an API-led approach to omnichannel that enables companies to deliver a unified experience 5x faster Leverage Anypoint Exchange to enable consistency by design through the reuse of integration assets across channels, translating to a consistent experience for your customers Prepare for the future (and future channels) with support for different deployment models with a single, unified platform Presented by: John Withers, Produ
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MuleSoft

Financial Services Attack Economy

Published By: Akamai Technologies     Published Date: Sep 03, 2019
The attacks and tools being used against financial services organizations are part of a complex ecosystem. This may seem like an obvious statement at first glance. When you read most industry reports, they tend to focus on a single aspect of the whole ecosystem, as if it were unrelated to other types of attacks. To be honest, we’ve been just as guilty of having a myopic view of attack traffic as anyone else. We wanted to do something different for this report. Instead of looking at a single type of attack, we stepped back to look at attacks against banks, credit unions, trading companies, and other organizations that make up financial services as a whole. Most defenders only see a very small segment of the overall traffic, whether they’re the target or the vendor supplying defensive tools. The breadth of Akamai’s products and our visibility into a significant portion of Internet traffic allows us to research multiple stages of the attack economy.
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Akamai Technologies

2018 Global State of Enterprise Analytics Report

Published By: MicroStrategy     Published Date: Aug 21, 2019
Ready or not, the future is here. For enterprise organizations, it must be a data-driven one. Whoever can use technology to transform the customer experience, and be the first to discover and deliver on new business models, will be the disruptor. Those who can’t, the disrupted in this period known as the “era of Digital Darwinism.” The future belongs to the Intelligent Enterprise which anticipates constantly evolving regulatory, technological, market, and competitive challenges and turns them into opportunity and profit. It delivers a single version of the truth and agility. It connects to any data and distributes reports to thousands. The Intelligent Enterprise goes beyond business intelligence, delivering transformative insight to every user, constituent and partner. Are most organizations there yet? As brands hone and focus their 2020 (and even 2030) vision, MicroStrategy has surveyed 500 enterprise analytics professionals on the state of their organization’s analytics initiatives.
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MicroStrategy

The Ultimate Guide to Customer-Centric ERP

Published By: FinancialForce     Published Date: Aug 20, 2019
Grow your business with a customer-centric ERP solution Align your sales, services, finance and HR teams with our cloud-based ERP on Salesforce. You’ll connect back-office functions to the front-office and create a single unified voice across your organization. Everyone benefits: Customers, Employees, Leaders and IT. One customer record for CRM and ERP apps Seamless opportunity to cash process Eliminates errors between the front and back office Act as one company, not five departments
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FinancialForce

Modernize your SAP from edge, to core, to cloud E-guide

Published By: Dell EMEA     Published Date: Aug 20, 2019
Eliminate complexity and siloed IT for SAP landscapes. Industry - leading Intel based SAP HANAready compute, storage, CI/HCI, networking and data protection solutions from Dell EMC span from edge to core to cloud. Make SAP available anytime, anywhere—providing coverage for the entire business with solutions that aren’t confined to a single location. Support all your SAP workloads and enjoy world-record SAP application performance. The Dell EMC PowerEdge and broader portfolio of solutions for SAP modernizes your IT, reduces risk and simplifies IT management.
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Dell EMEA
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