software as service

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Coming to Terms with Platform as a Service

Published By: Progress Software     Published Date: Mar 12, 2014
This paper explores some of the practices most relevant to achieving success with PaaS, focusing on ways to identify how PaaS can be best utilized within the specifics of a given organization’s overall IT needs. Practices include understanding scalability and infrastructure aspects of PaaS deployment, the need for coding wisdom in otherwise “codeless” environments, integration with on-premise systems and other cloud-based IT assets, security and more.
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progress software, paas, platform as a service, cloud, isv, platform infrastructure, development platform, enterprise adoption
    
Progress Software

SaaS, Social Media, and the Need for New Metrics to Measure I.T. Service Management SaaS Providers

Published By: Salesforce.com     Published Date: Feb 12, 2014
It has been said that you can’t manage what you can’t measure, and you must measure what really matters. New service delivery models for IT service management, such as software as a service (SaaS), as well as emerging communications channels for support that include social media, will require some changes to the way you traditionally measure the effectiveness of your services. That’s why you should reexamine your service metrics as you begin to rely more heavily on SaaS, social media, and a more services-oriented approach to IT delivery.
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social media, metrics, it service management, cloud platform, collaboration, it service management, saas, it help desk
    
Salesforce.com

Connecting the Clouds: Best Practices for Integrating IT Service Management

Published By: BMC Software     Published Date: Jan 31, 2014
With software as a service (SaaS) you are integrating an external service, hosted by an external party, with your internal systems. The SaaS integration is a matter of connecting the clouds and well articulated interfaces defining the data that is traveling back and forth. With the right integration strategy, SaaS integration can be simple, straightforward, and easy. Moreover, it can position your IT organization to effectively leverage SaaS and migrate from one SaaS solution to another to avoid vendor lock-in. Read this information white paper to understand the things to consider when developing your integration strategy.
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saas, cloud, itsm, integrating itsm, itsm integration, saas integration, bmc, it management
    
BMC Software

Herding Cats and Other Epic Challenges: The Project Manager's Guide to Life

Published By: Innotas     Published Date: Jan 09, 2014
Professional Cat Herding and project management share much in common. This ebook takes a fun (and educational) approach to achieving 360 degree visibility into projects and ensure strategic alignment with your business goals.
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innotas, project management system, portfolio management, project management office, it governance, governance model, resource management software, ppm software
    
Innotas

The Tao of IT Portfolio Management: 10 steps to Achieving Enlightenment

Published By: Innotas     Published Date: Jan 09, 2014
A complex and chaotic IT infrastructure has become an albatross around the neck for many businesses. Following guidance from the age-old text, Tao de Ching, this eBook walks you through the 10 steps to achieving enlightenment through Integrated IT Portfolio Management.
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innotas, project management system, portfolio management, project management office, it governance, governance model, resource management software, ppm software
    
Innotas

Orange is the New Black: Why Spreadsheets are so 1990s

Published By: Innotas     Published Date: Jan 09, 2014
It's not your fault that you're stuck in Spreadsheet prison. We know you're innocent. There’s a reason those little boxes on your spreadsheets are called “cells.” This ebook outlines why spreadsheets deserve the death sentence and articulates the benefits of cloud-based Project Portfolio Management.
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spreadsheets, innotas, project management system, portfolio management, project management office, it governance, governance model, resource management software
    
Innotas

Escape Plan: How Integrated IT Portfolio Management Helps Healthcare Organizations Clear the Chaos

Published By: Innotas     Published Date: Jan 09, 2014
Learn to escape the chaos of regulatory compliance with Integrated IT Portfolio Management. This eBook for healthcare IT executive shares how to gain greater visibility into the delivery and execution of complex projects such as implementing EHR implementation, ICD-10 compliance efforts and the Affordable Care Act.
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innotas, meaningful use, icd-10 compliance, project management system, portfolio management, project management office, it governance, governance model
    
Innotas

Storage Switzerland: Software Defined Storage Needs A Platform, Oct 2013

Published By: IBM     Published Date: Jan 09, 2014
Simply put, software defined storage is the abstraction of storage services from storage hardware. This term is more than just marketing hype, it’s the logical evolution of storage virtualization from simply being a storage aggregator to the end goal of storage as a service. To achieve this goal, software defined storage needs a platform from which to centralize.
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ibm, storage switzerland, storage platform, sds, software defined storage, data center, storage virtualization, data protection
    
IBM

IT Asset Management

Published By: ServiceNow     Published Date: Nov 22, 2013
A modern ITAM solution allows organizations to consolidate legacy systems into one system of record and automate the asset lifecycle.
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servicenow, enterprise it, asset management, software asset management, itam, itsm, service management, software-as-a-service
    
ServiceNow

SaaS Economics: The Safe Bet Is No Longer The Smarter Bet

Published By: ServiceNow     Published Date: Nov 22, 2013
This white paper explores how SaaS has fundamentally changed the economics for ITSM by reducing or removing maintenance, internal resource, and infrastructure costs.
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servicenow, enterprise it, saas economics, itsm project, internal resource, infrastructure costs, service automation, software maintenance
    
ServiceNow

Smarter Service: The Contact Center of the Future

Published By: Oracle     Published Date: Nov 13, 2013
Today’s consumers expect better service, better products, and better communication with retailers. Without a single view of the customer across all channels – including social media – retailers risk alienating customers and driving them to other brands. To meet these challenges, many retailers are deploying software-as-a-service (SaaS) contact center systems that address these problems and create new opportunities. This eBook follows one shopper’s journey and how the concept of the contact center of the future provides the better overall experience.
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zenithoptimedia, oracle, smarter service, contact center, lowest tco, cloud-based contact center, contact-center solutions, oracle rightnow solutions
    
Oracle

An Executive Point of View: Transforming your Business with Software as a Service

Published By: IBM     Published Date: Nov 12, 2013
Customers are more demanding, the competitive landscape is more dynamic, and the very structure of companies is evolving rapidly. What can executives and business leaders do to stay ahead of the curve? Read this eBook to find out how software as a service (SaaS) can transform your business into a more competitive, customer-centric organization.
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software as a service, saas, executive, saas solutions, business process innovation, analytics, knowledge management, enterprise applications
    
IBM

IBM Smart Cloud Solutions: Software as a Service Business Process as a Service

Published By: IBM     Published Date: Nov 12, 2013
IBM SmartCloud Solutions is a unique portfolio of SaaS and BPaaS capabilities that accelerate business process innovation, deliver business analytics at the point of impact, and enable collaboration within and across the enterprise. Learn how to leverage a growing portfolio of 80+ IBM SasS and BPaaS solutions, accelerate your business process innovation, deliver business analtyics at the point of impact and connect people with collaborative business networks.
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software as a service, saas, saas solutions, business process innovation, analytics, bpaas, business process as a service, network management
    
IBM

SmartCloud Solutions Perspectives - John Allessio

Published By: IBM     Published Date: Nov 12, 2013
Listen as John Allessio, Worldwide VP, Services, Support & Client Services, Industry Solutions discusses why clients choose IBM SmartCloud Solutions.
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software as a service, saas, saas solutions, business process innovation, analytics, business process as a service, knowledge management, enterprise applications
    
IBM

SmartCloud Solutions Perspectives on SaaS - Joel Reed

Published By: IBM     Published Date: Nov 12, 2013
Joel Reed, Product Line Management Executive, B2B and Commerce for Industry Solutions, discusses the advantages of IBM SmartCloud SaaS Solutions for clients.
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software as a service, saas, saas solutions, business process innovation, analytics, business process as a service, knowledge management, enterprise applications
    
IBM

IBM SmartCloud Software-as-a-Service Helps Transform Business

Published By: IBM     Published Date: Nov 12, 2013
Today IBM offers more than 80 cloud-based business solutions through software-as-a-service. IBM SmartCloud Solutions accelerate innovation for the enterprise across business processes, deliver business analytics at the point of impact, and connect people with collaborative business networks. Learn more at ibm.com/saas
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software as a service, saas, saas solutions, business process innovation, analytics, business process as a service, knowledge management, enterprise applications
    
IBM

SaaS and Cloud ERP Observations: Is Cloud ERP Right for you?

Published By: Oracle     Published Date: Nov 05, 2013
Over the past six years, Aberdeen Group has been measuring organizations’ willingness to consider a SaaS deployment model for their ERP implementations. Using this research, Aberdeen has created a short report to help organizations as they review their options and provide key takeaways to consider during the process.
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zenithoptimedia, oracle, aberdeen group, saas and cloud, erp observations, the cloud, software as a service, enterprise resource planning
    
Oracle

Smarter Service: The Contact Center of the Future

Published By: Oracle     Published Date: Nov 01, 2013
Today’s consumers expect better service, better products, and better communication with retailers. Without a single view of the customer across all channels – including social media – retailers risk alienating customers and driving them to other brands. To meet these challenges, many retailers are deploying software-as-a-service (SaaS) contact center systems that address these problems and create new opportunities. This eBook follows one shopper’s journey and how the concept of the contact center of the future provides the better overall experience.
Tags : 
zenithoptimedia, oracle, smarter service, contact center, lowest tco, cloud-based contact center, contact-center solutions, oracle rightnow solutions
    
Oracle

Analyst White Paper: Prepare Contact Centers for the Future With SIP

Published By: Genesys     Published Date: Oct 16, 2013
The existing upgrade paths from legacy PBX and ACD suppliers make it difficult for contact center executives to contemplate the future of customer service on their own terms. If your ACD-based contact center has become a road block for adding capacity or adding channels such as social media and mobile, you might want to think about making the switch to a SIP-based contact center solution. SIP delivers two important advantages over legacy switching: 1. SIP is based on open standards, so you can choose hardware and software that is best suited for your environment. 2. SIP’s capability extends beyond voice to new media types such as mobile, social media and video. SIP-based contact centers provide a roadmap to sophisticated features without the complexity and expense of traditional proprietary ACDs. Learn more about how to build the next-generation customer service platform.
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contact center, customer service, social media, mobile, sip, technology solution, technology, enterprise applications
    
Genesys

Securing Cloud Computing for Enterprise Collaboration

Published By: Intralinks     Published Date: Oct 03, 2013
As the business case for Software-as-a-Service (Saas) and other cloud computing models solidifies, more companies are incorporating cloud computing into their IT programs. However, the legal, regulatory, and ethical requirements of data security must be adhered to regardless of where the information is housed. The best SaaS providers offer strong authentication systems, user activity auditing tools, and real time usage reporting to maintain the highest level of control over sensitive and confidential data. In this 11-page white paper, Intralinks provides tips and questions to ask prospective providers about their security standards and practices, software reliability and uptime, and the availability of reporting and audit trails.
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intellectual property, sensitive information, privacy, inter-enterprise collaboration, secure documents, security, knowledge management, enterprise applications
    
Intralinks

Whitepaper: Putting Web Threat Protection and Content Filtering in the Cloud

Published By: Webroot     Published Date: Sep 18, 2013
This Webroot whitepaper compares deploying secure web gateways as software or appliances on-premises vs. as a cloud-based service. Lower cost, fast implementation, rapid scalability and less administration are all good reasons to adopt SaaS and cloud-based applications. In addition to these benefits, cloud-based secure web gateways can also provide better security and faster performance than appliances or local servers. It discusses a number of advantages of cloud-based solutions that appliances cannot match, such as: • Better defense against zero-day threats and spam servers • More comprehensive signature and URL database • Supports remote users more securely and without the cost of putting servers in every location
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web threat, content filtering, the cloud, security, web gateway, cloud-based applications, business technology, cloud computing
    
Webroot

Harness the Value of Big Data Smarter Infrastructures

Published By: IBM     Published Date: Sep 10, 2013
This white paper will discuss how big data analytics, coupled with the right facilities and asset management software, can provide next-generation opportunities to improve facilities and asset management processes and reutnrs. It will examine how different organizations successfully use big data generated by their facilities and assets to help increase revenue, power operational efficiency, ensure service availability and mitigate risk. Most importantly, this white paper will reveal how your organization can leverage big data analytics to achieve similar benefits and transform the management of your organization's facilities and assets-and ultimately, your business.
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big data, smarter infrastructures, big data, ibm, power operational, leverage big data, analytics, harnessing the power of data
    
IBM

Extending Access Control to the Cloud

Published By: NETIQ     Published Date: Sep 09, 2013
As your business users consume software-as-a-service applications, they are introducing new risks to your organization. Why settle for a solution that’s incomplete, unsecure and requires manual intervention— when what the business really needs is a complete, secure and automated solution?
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cloud computing, access control, saas, software-as-a-service, security, compliance, user access management, security risks
    
NETIQ

Logicalis eBook: Can You Really Deliver Your Software as a Service?

Published By: Logicalis     Published Date: Sep 05, 2013
6 Things to Look for in Your Software as a Service partner Start
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logicalis, ebook, saas, saas solution, software solutions, software as a service, software testing
    
Logicalis

The Benefits of Having a Server

Published By: Dell & Microsoft     Published Date: Jul 23, 2013
As small businesses grow, many reach a point when their computing systems falter. A company with only a handful of employees can usually get by with disconnected computers and software packages. But as you add desktops, laptops and other devices to support an increasing headcount, the system can become so cumbersome that productivity and customer service start to suffer.
Tags : 
benefits, server, small business, it management
    
Dell & Microsoft
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