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Mythbusting the Cloud: In Cloud we (Should) Trust

Published By: Amazon Web Services APAC     Published Date: Sep 19, 2019
In January 2016, the Federal Risk and Authorization Management Program released a draft of its high-impact baseline for moving federal data to the cloud. Not long after, Amazon Web Services (AWS) accepted an offer to pilot the new security threshold. AWS worked with FedRAMP to develop a set of standards under which highly sensitive government data could securely migrate into cloud environments. If ever you doubted that cloud computing was the new frontier for federal data and software management, look around. Over 2,300 government agencies worldwide have already migrated to the AWS Cloud. And in the U.S., this will only increase with the release of FedRAMP’s high baseline standards. Previously, CSPs could only become certified at a low or moderate baseline under FedRAMP, meaning agencies had no security baseline from which to spring their sensitive data into the cloud. These new standards effectively represent the fall of the final formal barrier to federal cloud computing. Terabytes o
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Amazon Web Services APAC

Protect Your Brand: How to Blend Humans and Technology to Fight Fraud

Published By: ttec     Published Date: Sep 13, 2019
According to the annual report on fraud and internet crime published by the FBI’s Internet Crime Complaint Center (IC3), a staggering total of more than $2.7 billion was lost through online fraud and financial crime in 2018, the last full year available. And according to the Federal Trade Commission (FTC), there were more than 1.4 million fraud reports in that same time period. Many of these fraud events involved brand impersonation or illegal activities conducted via a brand’s website. In other words, the trust and faith the public has in your brand can be used as a cover for illegal activities, making fraudsters’ schemes appear authentic or trustworthy. To keep the trust within your brand, download the whitepaper to learn how and why identifying and stopping online fraud is essential.
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ttec

5 ways AI, IoT, and security are shaping the API economy

Published By: MuleSoft     Published Date: Sep 11, 2019
Artificial intelligence (AI), the internet of things (IoT), and security technologies are set to disrupt every industry in the next decade. To get there, leading organizations like McDonald’s, Uber Eats, and HSBC have built adaptable digital platforms via APIs. In the ebook, MuleSoft founder Ross Mason shares his point of view on how to build a thoughtful API strategy that will help your organization take full advantage of emerging technologies like AI, chatbots, and IoT without compromising on security. Download this ebook to learn: How to unlock AI customer insights with an API strategy. How to make APIs the bedrock of IoT development. Why zero trust is key to API security in the new API economy.
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MuleSoft

Unlocking data to deliver a unified bank

Published By: MuleSoft     Published Date: Sep 09, 2019
Today’s digital era places strain on traditional financial firms, including increased customer expectations, the threat of disintermediation by market entrants, strict regulatory requirements, and more. How do banks, who face operational silos and aging systems, keep up? The answer lies in building a digital platform with APIs. In this session, hear directly from seasoned technologists to learn about the approach, tools, and operating model they use to successfully adapt and lead in the marketplace. Discover how to get more out of your existing legacy and cloud infrastructure and, in turn, deliver a flexible architecture that can easily adapt as new technologies emerge. During this session, you will learn: Why industry disruptions and increased customer expectations demand a bank that transforms into a digital platform. How an API-led approach to integration can help financial firms transform into digital platforms. SunTrust’s journey with MuleSoft’s Anypoint Platform and Salesf
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MuleSoft

Trusting Business with Data Webinar

Published By: Oracle     Published Date: Sep 09, 2019
Company reputations are at stake— unless they’re sure of their data security and practices in the face of multiplying data volumes. There is now a need to understand the responsibilities and the need for the entire company to commit to a digital trust framework. In this episode of the Tomorrow Talks series, IDC and Oracle discuss how data security and practices are no longer the remit of CIOs and CISOs alone. To find out more, watch this webinar today.
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Oracle

Effective Insights from Trustworthy Data Webinar

Published By: Oracle     Published Date: Sep 09, 2019
Do you want more powerful insights from your data? Are you looking for ways to make your data more secure? Hear how you can do this using technology, AI, machine learning, and automation in a secure, compliant, and sustainable way. In this episode of tomorrow talks with IDC and Oracle the conversation moves on from who’s responsible for data security to making sure data delivers value. To find out more download the webinar today.
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Oracle

Assuring Digital Trust

Published By: Infosys     Published Date: Sep 05, 2019
In today's hyperconnected and digitized world, cybersecurity has become an important strategic imperative owing to the sophistication of cybercrime. Digital businesses require complex and distributed interactions among people, applications and data - on premise, off-premise, on mobile devices and in the cloud. The result is an increase in the attack surfaces that are hard to protect and defend. As the perimeter continues to diminish, visibility into the environment gets tougher. Operational Technology (OT) and the Internet of Things (IoT) massively expand the scope of security strategy and operations. When a massively distributed fleet of autonomous devices that can make decisions is combined, directly affecting the physical state of people and things, there is a considerable risk to manage. This issue is not limited to the chief information security officer (CISO) but needs the involvement and sponsorship of the leadership and the board.
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Infosys

Security Starts at the Edge: The 2019 Security Buyer’s Guide

Published By: Akamai Technologies     Published Date: Sep 04, 2019
It’s a bold claim; one that hasn’t always been accepted as truth. In the not so distant past, digital security was seen as a cost center. Those days are gone. Security is essential to the success of any digital business. If there is one thing you can always count on, however, it’s that security-related incursions are inevitable. And it’s news to no one to say that these disruptions can have dire consequences beyond downtime. Security breaches erode trust and damage reputation. Simply put, there’s no longer a choice. As a CIO, CISO, or other security or IT leader, you know it’s your job to be the central agent stressing the connections between business and digital risk. It’s your responsibility to find the talent and technology to ensure the protection of your digital assets. According to Gartner, by 2020, 100% of large enterprises will be asked to report on their cybersecurity and technology risks to their boards of directors at least annually. That’s up from 40% in 2018. Whether you’r
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Akamai Technologies

Introductory Guide to Web Personalization

Published By: Marketo     Published Date: Sep 03, 2019
Your website is the hub of interaction between your company and your customers, and in an increasingly competitive digital landscape, today's buyers aren't simply looking for a one-size-fits-all customer experience. Web personalization empowers you to provide more relevant experiences to online visitors and speak to them with personalized messages at scale. It enables you to communicate across all marketing channels with a consistent voice and user experience that builds trust, engagement, revenue, and loyalty. In this ebook, discover how to: Integrate web personalization into your marketing strategy Incorporate cross-channel marketing in your web personalization strategy Create content to maximize the impact of personalization Leverage AI and machine learning to provide personalized web content Measure impact and success Choose the right web personalization tool for you Build a website that accelerates engagement, conversion, and retention by downloading the Introductory Guide to
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Marketo

Blockchain & Manufacturing

Published By: TIBCO Software     Published Date: Sep 03, 2019
For years, manufacturers have been trying to streamline processes and associated supply chains by building marketplaces, standardized exchanges, and monolithic systems. In many cases, these solutions missed the mark, resulting in fragmented and brittle processes without easy data sharing. Blockchain, the underlying technology behind Bitcoin and other cryptocurrencies, can potentially solve these problems. Sharing information via a trusted distributed network with embedded business logic offers many benefits for manufacturing, especially when combined with the IoT and AI communities. Watch this webinar: Blockchain & Manufacturing: A Smarter Way to Drive Efficiency in the Semiconductor and Electronics Supply Chains, with speaker Nelson Petracek, chief technology officer, TIBCO Software.
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TIBCO Software

Reduce Phishing Risk in Minutes with Umbrella and Duo

Published By: Cisco Umbrella EMEA     Published Date: Sep 02, 2019
"Cloud applications provide scale and cost benefits over legacy on-premises solutions. With more users going direct-to-internet from any device, the risk increases when users bypass security controls. We can help you reduce this risk across all of your cloud and on-premises applications with a zero-trust strategy that validates devices and domains, not just user credentials. See why thousands of customers rely on Duo and Cisco Umbrella to reduce the risks of data breaches and improve security. Don’t miss this best-practices discussion focused on the key role DNS and access control play in your zero-trust security strategy. Attendees will learn how to: ? Reduce the risk of phishing attacks and compromised credentials ? Improve speed-to-security across all your cloud applications ? Extend security on and off-network without sacrificing usability"
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Cisco Umbrella EMEA

Financial Services Attack Economy

Published By: Akamai Technologies     Published Date: Aug 30, 2019
The financial services industry is one of the largest and most sought-after targets for attackers. This particular industry revolves around trust and security, and because of this, these elements are quite often the key focal point for criminals. Successful attacks can quickly translate into the dissemination of massive amounts of personal information and monetary gains by the attacker. Criminals targeting the financial services industry do so by leveraging various attack surfaces, such as people, processes, applications, or systems. Regardless of where the financial institutions are located in the world, staying aware of the forefront of new attack trends is imperative for keeping their systems and customers safe. Understanding the ecosystem of attacks, how different layers interact, and the booming economy spawned by it gives financial services organizations the edge they need.
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Akamai Technologies

Security Starts at the Edge: The 2019 Security Buyer’s Guide

Published By: Akamai Technologies     Published Date: Aug 30, 2019
Security is the foundation of digital business innovation. It’s a bold claim; one that hasn’t always been accepted as truth. In the not so distant past, digital security was seen as a cost center. Those days are gone. Security is essential to the success of any digital business. If there is one thing you can always count on, however, it’s that security-related incursions are inevitable. And it’s news to no one to say that these disruptions can have dire consequences beyond downtime. Security breaches erode trust and damage reputation.
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Akamai Technologies

2019 Experian Identity and Fraud report

Published By: Experian     Published Date: Aug 29, 2019
As organizations and consumers increasingly interact over digital channels, both parties must find ways to establish mutual trust. Experian’s Global Identity and Fraud Report Asia-Pacific (APAC) edition highlights that trusted online relationships are based on businesses providing both a secure environment and seamless consumer experiences. With insights from almost 6,000 APAC consumers, the report found that majority (71%) value ‘security’ as the most important element of an online experience, followed by ‘convenience’ (20%) and ‘personalisation’ (9%). Download the complete 2019 Asia-Pacific Identity and Fraud Report for more details.
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Experian

Location Platform Index: Mapping and Navigation

Published By: HERE Technologies     Published Date: Aug 28, 2019
Mapping, tracking, positioning and real-time data arekey to supporting defense and intelligence initiatives. Governments and agencies need location data they can trust to track and adjust fixed and mobile resources to address rapidly changing events and circumstances. With Ovum's Location Platform Index: Mapping and Navigation, agencies can assess location platform industry leaders and identify the platform that best meets their product development demands. This year, HERE Technologies cemented its role as the industry leader, earning the highest ranking, and besting Google, for the second time in a row. Download your free report to learn: The relative strengths and weaknesses of each vendor, including data, enablers and features Vendor strategies to keep up with changes in technologies and trends The specific workings of the location platform market, and to better understand what constitutes a healthy location platform and which provider offers the correct portfolio and the necess
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data, platform, mapping, developers, index, vendors, capabilities, maps
    
HERE Technologies

WorkPlace Productivity

Published By: Dell EMEA     Published Date: Aug 28, 2019
When it comes to longevity, nobody can hold a candle to Dell. Not only do our machines have the capability, manageability and security features that are trusted by IT, but they are designed for long lifecycles, thereby reducing waste and recycling costs. Small wonder they’ve been around for so long. That’s the past, but what about the futuristic features? Latitude 7400 2-in-1 uses Dell’s new ExpressSign-in to detect users’ presence, wake the system in about one second, and scan for facial recognition to log them in with Windows Hello. Users can just sit down at their desk and start working – without control-alt-delete or even reaching for the power button. In fact, it is the world’s first PC to use a proximity sensor enabled by Intel® Context Sensing Technology. When users step away for a break, Latitude will recognize they’ve left and lock itself to preserve battery life and maintain security. Download this whitepaper to learn more about Dell solutions powered by Intel®.
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Dell EMEA

WorkPlace Productivity

Published By: Dell EMEA     Published Date: Aug 28, 2019
When it comes to longevity, nobody can hold a candle to Dell. Not only do our machines have the capability, manageability and security features that are trusted by IT, but they are designed for long lifecycles, thereby reducing waste and recycling costs. Small wonder they’ve been around for so long. That’s the past, but what about the futuristic features? Latitude 7400 2-in-1 uses Dell’s new ExpressSign-in to detect users’ presence, wake the system in about one second, and scan for facial recognition to log them in with Windows Hello. Users can just sit down at their desk and start working – without control-alt-delete or even reaching for the power button. In fact, it is the world’s first PC to use a proximity sensor enabled by Intel® Context Sensing Technology. When users step away for a break, Latitude will recognize they’ve left and lock itself to preserve battery life and maintain security. Download this whitepaper to learn more about Dell solutions powered by Intel®.
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Dell EMEA

How to Differentiate Your Customer Service

Published By: Kustomer     Published Date: Aug 27, 2019
Differentiating your customer service starts with one thing: improving the agent experience. Learn the importance of empowering service teams with better processes and technology, to focus on delivering the type of support that builds trust, loyalty and economic value.
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'customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “customer support optimization”, “customer service optimizations”, “customer experience optimization”
    
Kustomer

SLAs: The Foundation for Stronger Customer Relationships

Published By: ConnectWise     Published Date: Aug 22, 2019
Your service level agreement (SLA) sets the tone for your relationship with a new client by outlining your responsibilities, your client’s responsibilities, and the terms and timelines you will both work under. When you’re clear on expectations, you’ll be able to measure and manage the user experience in a meaningful way and position yourself as a trusted advisor. The better your agreement, the more you and your clients benefit.
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ConnectWise

Top 10 Considerations for Selecting the Right RMM Solution

Published By: ConnectWise     Published Date: Aug 22, 2019
The benefits—or lack—of a solid RMM will significantly impact your Technology Teams and your customers. During the selection process, it’s important to compare options and determine which product best meets your company’s needs. When searching for the right RMM solution, make sure you consider your clients’ needs as well as your own. You want a solution you can trust, that’s also a leader in the industry. Don’t settle on an RMM until you analyze the following 10 aspects of the solution.
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ConnectWise

Workplace Productivity

Published By: Dell EMEA     Published Date: Aug 20, 2019
When it comes to longevity, nobody can hold a candle to Dell. Not only do our machines have the capability, manageability and security features that are trusted by IT, but they are designed for long lifecycles, thereby reducing waste and recycling costs. Small wonder they’ve been around for so long. That’s the past, but what about the futuristic features? Latitude 7400 2-in-1 uses Dell’s new ExpressSign-in to detect users’ presence, wake the system in about one second, and scan for facial recognition to log them in with Windows Hello. Users can just sit down at their desk and start working – without control-alt-delete or even reaching for the power button. In fact, it is the world’s first PC to use a proximity sensor enabled by Intel® Context Sensing Technology. When users step away for a break, Latitude will recognize they’ve left and lock itself to preserve battery life and maintain security.
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Dell EMEA

Real-world Experiences with End Point Security & Modern Management

Published By: VMware     Published Date: Aug 16, 2019
It can be stressful to be at the heart of your organization's digital transformation initiatives. You're the IT pro everyone is trusting to balance two top business priorities: maximizing end-user productivity and minimizing threats. Modern management ensures you can do both. Download this customer experience to learn how two IT leaders describe how they are improving employee productivity and addressing complex management issues head-on with a modern approach to management.
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VMware

Empowerment and Trust: The Keys to Employee Engagement

Published By: Achievers     Published Date: Aug 16, 2019
Understanding HR and Engagement Leaders’ Challenges and Opportunities How can organizations understand the gaps in employee expectations, anticipate the most pressing issues, and adopt the processes and technology that make it scalable? Achievers surveyed HR and engagement leaders’ on the front lines of engagement who understand the challenges and opportunities facing the workplace today. In this report, discover how you can address: • The most pressing engagement challenges for organizations today • The role of employee empowerment and trust in engagement success. • Technology and culture changes that can ensure success
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Achievers

Robotic Process Automation: Tactical Problem-Solving Giving Way to Strategic Transformation

Published By: Automation Anywhere APAC     Published Date: Aug 15, 2019
Much has already been said and written about the infiltration of robotic process automation (RPA) and intelligent automation (IA) technologies into the workforce. In truth, it’s taken the corporate world a while to test, trust and commit to automation at work. To understand how far APAC/ANZ markets have advanced towards acting on these opportunities, the Shared Services and Outsourcing Network (SSON) surveyed the market and found that across the region corporations were forward thinking in building for scale, trusting technology and recognising the need to incorporate robotics into both IT infrastructure and enterprise strategy. This report explains how enterprises across APAC/ANZ are staying ahead of the global wave of RPA, the most popular solutions they are choosing, who the preferred consultants or 'integrators' are, the challenges, and how the digital workforce is being integrated into the human one.
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analyst, artificial intelligence, intelligent automation, rpa
    
Automation Anywhere APAC

2018 Retail CX Trends Report

Published By: InMoment     Published Date: Aug 08, 2019
InMoment surveyed 1,300 U.S. consumers to understand the state of trust and loyalty, as well as customer perception about retailers’ attemps to offer more experiences versus simple transactions.
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InMoment
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