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Provide Better Customer Service with Zendesk Chat

Published By: Zendesk     Published Date: May 31, 2018
Be always on with your customers; wherever they are. With Zendesk Chat, your customer agents can engage with customers over websites, mobile apps, and popular messaging apps like Facebook Messenger, Twitter, and LINE. That means you can build relationships with customers in the places they prefer.
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Zendesk

From 0 to 500,000 downloads - Lessons from building a podcast

Published By: Intercom     Published Date: Apr 05, 2018
This was our thinking when we began publishing a companion podcast to this blog in the summer of 2015. A blog is an ideal channel when your audience is glued to a screen, actively looking for new information they can quickly read or scanning Twitter for headlines. But what about during a morning office commute? An evening run? A weekend break from the MondayFriday grind of desk work?
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Intercom

Optimizing Your Organization for Data-Driven Growth Marketing

Published By: Persicope Data     Published Date: Mar 07, 2018
The pace of change in business today is unprecedented. Consider this stark statistic tweeted by Vala Afshar, the Chief Digital Evangelist at Salesforce: Twitter only took 2 years to gain their first 50 million users1. This is only a fraction of the time compared with everyday products like the automobile and airplane, which took 62 and 68 years respectively to reach the same milestones.
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Persicope Data

Commerce: Its Always Personal

Published By: Sitecore EMEA     Published Date: Jan 23, 2018
It’s no longer enough just to convert—to stay competitive, you need to turn prospects into lifelong fans of your brand. But with commerce channels and buying behavior changing so fast, we all know that’s easier said than done. What were once communications channels are now becoming commerce channels, with consumers making purchases on their TVs, on Twitter, and by text message. In the past, commerce and content data and experiences sat in their own silos. Those days are gone.
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commerce, channels, content, customer, optimization, sitecore
    
Sitecore EMEA

Choosing the Right API Management Solution for the Enterprise User

Published By: CA Technologies     Published Date: Aug 22, 2017
Today, 75% of Twitter traffic and 65% of Salesforce.com traffic comes through APIs. But APIs are not just for the social Web. According to ProgrammableWeb.com, the number of open APIs being offered publicly over the Internet now exceeds 2000—up from just 32 in 2005. Opening APIs up to outside developers enables many technology start-ups to become platforms, by fostering developer communities tied to their core data or application resources. This translates into new reach (think Twitter’s rapid growth), revenue (think Salesforce.com’s AppExchange) or end user retention (think Facebook).
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CA Technologies

How to Find your Audience on Social Media: Using Social Data to Determine Your Social Media Mix

Published By: Tracx     Published Date: Mar 08, 2017
"The social internet is big, noisy, and always in flux — which makes it really hard to know where your audience is spending their time and how to reach them there. So, we've done the research for you. (You're welcome.) Join us for this on-demand webinar to learn why a ""listen-first"" philosophy sets your team up to discover game-changing opportunities before your competitors do. In this on-demand webinar, you'll learn: *How to create your ideal social media mix *The most up-to-date audience demographics from Facebook, Instragram, Twitter, Linkedin, Pinterest, Reddit, and more *Top performing networks based on industry demographics *When to adopt new networks (and when to ignore) *Where companies like yours spend time on social media (and where the missed opportunities are)."
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b2b social media, b2c social media, enterprise social, media engagement, media listening, media platform, media technology, social analytics, social analytics media, social engagement, social listening, social marketing, social media, social monitoring, social monitoring media, social optimization, social publishing, social roi tool, social software, social software media
    
Tracx

The Ultimate Social Media Guide for Your Business

Published By: Main Street Hub     Published Date: May 06, 2016
This guide will help improve your social media presence by learning how to attract more customers on websites like Facebook, Twitter, Yelp, Google+, and more.
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local business, small business, business owner, social media for business, twitter, facebook, social media service, marketing, business technology
    
Main Street Hub

How to Attract New Customers on Facebook

Published By: Main Street Hub     Published Date: May 06, 2016
Learn best practices to engage with current and potential customers on your Facebook business page!
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local business, small business, business owner, social media for business, twitter, facebook, social media service, marketing, customer service, business technology
    
Main Street Hub

How to Master Twitter for Your Business

Published By: Main Street Hub     Published Date: May 06, 2016
This essential guide contains everything you need to know about using Twitter for your business. Learn how to attract new customers, continue conversations with existing customers, and keep them coming back!
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local business, small business, business owner, social media for business, twitter, facebook, social media service, marketing, customer service, business technology
    
Main Street Hub

Are You Protecting Your Business’ Online Reputation?

Published By: Main Street Hub     Published Date: May 06, 2016
Check out our definitive guide for engaging with current customers, bringing new customers your way, and making sure your online reputation shows your business in the best light.
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local business, small business, business owner, social media for business, twitter, facebook, social media service, marketing, customer service, reputation management, online reputation, yelp, google+, business technology
    
Main Street Hub

Serving Social Consumers Where They Are Now By Powering Modern Customer Community Support

Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
According to Forrester Research, 76% of consumers are using online self-serve to find answers—more than any other support channel, including phone. And they are no longer just looking for customer support directly on companies’ Facebook or Twitter sites. They are seeking help from their peers for quick and easy answers. Companies are recognizing this social service trend and are using customer communities as a platform to enable customers to socially self-serve. This approach can greatly enhance the overall service experience and reduce escalations to an agent. In looking at social service trends and benefits, it’s important to strategically think about the customer community implementation and planning process.
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oracle, service cloud, service management, customer interaction, application integration, application performance management, best practices, business activity monitoring, business analytics, business intelligence, customer interaction service
    
Oracle Service Cloud

7 Steps to a Tech Recruiting Strategy for Twitter

Published By: Dice     Published Date: Feb 10, 2016
There are 3+ million tech professionals active on Twitter. But as a recruiter, how do you reach these candidates? Use Dice’s 7 Steps to Tech Recruiting Strategy on Twitter to source tech talent where they hang out.
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reachmail dice, social media, twitter, tech professional recruitment, best practices, recruiting strategy
    
Dice

State of Social Media U.S. 2015: Fact Book

Published By: Shareablee     Published Date: Dec 04, 2015
In the first half of 2015, social engagement for the average U.S. brand grew 52% year over year across Facebook, Twitter and Instagram. Shareablee unpacks this social growth and examines which categories and brands are capturing the largest share across the social web.
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shareablee, social media, social media growth, facebook, instragram, social engagement, social web, smart phones, business activity monitoring, customer interaction service, marketing automation, collaborative commerce, customer experience management, secure content management, business technology
    
Shareablee

10 Things Marketers Should be Doing on Twitter

Published By: Act-On     Published Date: Jul 08, 2015
This eBook will walk you through some best practices and tips for using Twitter for business.
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social media, hashtag, marketing, strategy, best practices, guide
    
Act-On

How to Become a Social Recruiting Pro: Your Complete Guide to Using Twitter, Facebook, & LinkedIn

Published By: Gild     Published Date: Jun 10, 2015
In this ebook, we’re going to cut through the clutter and jargon. We will focus on showing you how to use social media to support your recruiting efforts, rather than just telling you why you need to use it.
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social recruiting, recruiting efforts, social media, leveraging social media, candidates' expertise
    
Gild

MARKET INTELLIGENCE REPORT:Enterprise Social Media Management Software 2015: A Marketer’s Guide

Published By: Sponsored by Spredfast     Published Date: May 11, 2015
This report examines the market for enterprise social media management software (ESMMS) and the considerations involved in implementing ESMMS platforms.
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social media management, social media, facebook, twitter, instagram, esmms
    
Sponsored by Spredfast

5 OAuth Essentials for API Access Control

Published By: CA Technologies     Published Date: Mar 12, 2015
Learn 5 OAuth Essentials for API Access Control and see how these tips will allow you to successfully manage your API management infrastructure.
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oauth, api, ca tehnologies, twitter, resource server, authorization, it management
    
CA Technologies

A How-To Guide to OAuth & API Security

Published By: CA Technologies     Published Date: Mar 12, 2015
Learn the in’s and out’s of OAuth & API security and see how this can greatly benefit your organization.
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oauth, api, ca tehnologies, twitter, resource server, authorization, it management
    
CA Technologies

Eine Twitter-Einführung: Für Real Time-Marketer

Published By: Quantcast     Published Date: Feb 13, 2015
Twitter ist ein globales Phänomen, das die Art, wie Marken und Konsumenten online miteinander interagieren, quasi buchstäblich verändert hat. Erst kürzlich hat Twitter eine Werbemöglichkeit gelauncht, mit der Unternehmen und Marken ihre Tweets und Accounts über Zielgruppen-Targeting an die richtigen Nutzer ausliefern können. Diese neue Werbeform – bekannt als „tailored audiences” oder „maßgeschneiderte Zielgruppen” – ermöglicht es Unternehmen, ihre eigenen Daten zu verwenden, um ein detaillierteres Targeting zu erstellen und noch bessere, maßgeschneiderte Werbung über Twitter auszuliefern.
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tailored audiences, quantcast, real time-marketer, twitter
    
Quantcast

An Introduction To Twitter For The Real-Time Advertiser

Published By: Quantcast     Published Date: Feb 13, 2015
New ad targeting capabilities from Twitter give brands a way to use their own data to create more niche targeting and deliver even more tailored advertising across Twitter's platform. Known as tailored audiences, this new targeting capability presents an opportunity for marketers to create a custom audience of new prospects and customers and reach them on Twitter. Download this guide to learn how you can drive better engagement and reach new prospects based on web-wide browsing behavior and interests.
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twitter, real-time advertiser, custom audience, quantcast, ad targeting
    
Quantcast

Présentation De Twitter Tailored Audience

Published By: Quantcast     Published Date: Feb 13, 2015
Twitter est un phénomène mondial qui a littéralement bouleversé les interactions en ligne entre les marques et les consommateurs. Récemment, Twitter a lancé une option publicitaire permettant aux marques de diffuser des Tweets et des comptes sponsorisés auprès des utilisateurs avec un ciblage d’audience spécifique. Cette offre, appelée «tailored audience», permet aux annonceurs d’utiliser leurs propres données afin d’affiner leur ciblage et de diffuser davantage de publicités personnalisées via la plateforme Twitter. Téléchargez notre guide pour en savoir plus!
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twitter, tailored audience, quantcast
    
Quantcast

Tackling the Big Data Deluge in Science with Metadata

Published By: General Atomics     Published Date: Jan 13, 2015
The term “Big Data” has become virtually synonymous with “schema on read” unstructured data analysis and handling techniques like Hadoop. These “schema on read” techniques have been most famously exploited on relatively ephemeral human-readable data like retail trends, twitter sentiment, social network mining, log files, etc.
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general atomics, big data, metadata, nirvana, hadoop, storage area networks, storage virtualization, server virtualization, data warehousing, data deduplication, data center design and management, colocation and web hosting
    
General Atomics

Facebook Advertising: The Social Commerce Lifeline for Small Businesses

Published By: G/O Digital     Published Date: Nov 13, 2014
For the majority of small businesses around the country, the world of marketing looks very different from big brands and retailers. With limited budgets, resources and staff to execute their marketing visions, it can oftentimes be daunting and confusing for local/ small businesses to tackle their social media marketing, let alone convert engagement with their content on social media sites like Facebook and Twitter into local store sales. Download this research report to learn how Facebook advertising converts digital ‘hunters’ into in-store buyers.
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digital marketing, online marketing, internet marketing, search marketing, seo, ppc, search engine optimization, social media, email marketing, web development, web design, enterprise applications
    
G/O Digital

Social Media Marketing for Local Businesses

Published By: G/O Digital     Published Date: Nov 13, 2014
A lot has changed in the 10 years since Facebook first launched. No longer are social networking sites just a place where people can stay in touch with friends. Now, 30 percent of people use Facebook as their primary source of news. While Facebook is still the number one social network, Twitter, Google Plus, LinkedIn, Instagram, and Pinterest are all growing at steady rates and millions of users are accessing these sites from the palm of their hand with smartphones and other mobile devices. Download this whitepaper to learn how you can leverage social networking to quickly reach users and entire online communities to boost your business.
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digital marketing, online marketing, internet marketing, search marketing, seo, ppc, search engine optimization, social media, email marketing, web development, web design, enterprise applications
    
G/O Digital
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