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Drive More Value from Your Existing Multivendor Environment

Published By: IBM     Published Date: Mar 11, 2008
More and more employees are working remotely or traveling around the world to meet with colleagues, customers and partners. Jobs are no longer tied to a specific physical location, and people have come to rely on devices such as mobile phones, personal digital assistants (PDAs) and laptops to stay connected and productive.
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ibm, convergence, collaboration, pda, unified communications, productivity
    
IBM

The Forrester Wave: Enterprise Open Systems Virtual Tape Libraries

Published By: SEPATON     Published Date: Mar 11, 2008
Forrester evaluates 12 virtual tape library (VTL) vendors across 58 criteria to determine a relative ranking that centers on strength of current offering as well as market strategy.  This report is a must-read for companies considering revising their data protection strategies to include VTL.
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vtl, virtual tape library, backup, recovery, storage, storage virtualization, sepaton, backup and recovery, data protection
    
SEPATON

8 Ways On-Site Service Can Drive Revenue Now

Published By: OnForce     Published Date: Feb 19, 2008
Discover how you can find highly qualified contract IT service professionals with the skill sets you need, when and where you need them, on demand. Get the free white paper, “8 Ways On-Site Services Can Drive Revenue Now,” featuring commentary from industry analysts and leaders like Gartner, IDC and CRN.
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crn, reseller, retailer, service, vendor selection, onforce, on force, var, var business, varbusiness, customer service, service management
    
OnForce

Strategies For Growing IT Service Revenues

Published By: OnForce     Published Date: Feb 19, 2008
Learn how VARs, solution providers and IT staffing firms are finding the contract IT service professionals they need to drive service revenue without adding overhead.  Get the free Ziff Davis white paper, “Strategies For Growing IT Service Revenues.”
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crn, reseller, retailer, service, vendor selection, onforce, on force, var, var business, varbusiness, it management, customer service, service management
    
OnForce

Frost & Sullivan Competitive Ranking Report: Leading Mobile Solutions

Published By: Motorola     Published Date: Feb 06, 2008
In this paper, Frost & Sullivan has detailed leading mobile solution deployments, products in development and new product features and modifications for leading solution vendors in the mobile enterprise space. All solutions were then compared, evaluated and ranked based on parameters considered as critical in the implementation of a wireless enterprise solution.
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mobile, wireless, wireless products, wireless phones, mobility, motorola, motorola good, wireless communications, wireless hardware
    
Motorola

Speeding the Search for Offshore Developers

Published By: Accelerance     Published Date: Feb 01, 2008
Companies exploring offshore software development often find an overwhelming array of options. For example, is India the best choice? What about China, Russia or Brazil? Time, distance and language barriers also make it difficult to assess the quality of offshore developers. How can businesses reduce the risks of offshoring?
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offshoring, vendor selection, offshore, outsource, outsourcing, india, development, developer, programming, programmer, accelerance, software development, software outsourcing, spend management
    
Accelerance

Inventory Visibility

Published By: Supply Chain Connect     Published Date: Jan 24, 2008
Supply chain-centric organizations face unique challenges in today’s rapidly-changing marketplace. A variety of macro-industry factors, combined with the dynamic nature of their business, have made operations increasingly complex. As a result, there is an urgent need for tools that enable complete visibility into and enhanced management of inventory and related events and activities.
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inventory, inventory control, scm, supply chain, supply chain connect, vendor managed inventory, collaboration, collaborating, erp, business management, business process management, enterprise resource planning, collaborative commerce, productivity
    
Supply Chain Connect

Effective VMI: Enabling your Suppliers

Published By: Supply Chain Connect     Published Date: Jan 24, 2008
Today, as more and more organizations strive to improve productivity and profitability by dedicating the bulk of their resources to their core competencies, many of them are looking for efficient and cost-effective ways to outsource ancillary and support activities. Nowhere is this trend more prominent than among supply chain-centric organizations such as retailers, wholesalers, distributors, and manufacturers.
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supply chain, customer service, business management, inventory, vmi, vendor management, relationship management, scm, erp, supply chain connect, vendor, vendors, business process management, enterprise resource planning, supply chain management, collaboration
    
Supply Chain Connect

Corning Cable Systems: Collaborating with Supply Chain Partners

Published By: Supply Chain Connect     Published Date: Jan 24, 2008
Corning Cable Systems offers the broadest range of end-to-end fibre optic and copper product solutions for telecommunications networks. Corning wanted to improve their supply chain to reduce inventory levels (thereby adding to bottom line savings) and reduce overall administrative costs- all without expensive or time-consuming investments.
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supply chain, scm, erp, collaborating, collaboration, collaborative commerce, communication, vendor communication, vendor relationship, vendor relationships, corning, supply chain management, supply chain connect, enterprise resource planning
    
Supply Chain Connect

Internet-Based Phone Service for Small to Mid-Size Companies

Published By: Vendor Guru     Published Date: Jan 16, 2008
Small businesses are faced with a difficult task when it comes to selecting or upgrading their telecommunications system. Very often, companies will conduct research based on their current size and where they project they will be in a year.
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voip, ip telephony, voice over ip, small business, soho, vonage, packet 8, vendor guru, vendorguru, telecom, telecommunications, phone, phone system, ip pbx, ippbx, pbx, telephone, voip, ip networks, small business networks
    
Vendor Guru

Protecting Physical Servers and VMs While Preserving Uptime

Published By: Blue Lane     Published Date: Jan 07, 2008
Quantros’ business—an ASP for the health care industry—requires a secure network and maximal uptime—all with a small IT department and a small budget. Quantros was challenged to implement and enforce sound security policies and to keep up with the continuous stream of vendor patches.
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high availability, server, virtual server, network security, server vulnerability, vulnerability, vulnerabilities, quantros, vmware, infrastructure, blue lane, bluelane, servers
    
Blue Lane

Getting the Most from Your Call Center Investment

Published By: Vendor Guru     Published Date: Jan 04, 2008
Today, companies can prosper from a wide range of computer telephony integration (CTI) solutions. CTI is the full integration of voice and data systems. The convergence of computer systems with call center operations adds increased scalability and muscle to existing business operations.
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contact center, call center, call center management, call center improvements, call center productivity, productivity, vendor guru, vendor guru telephony, vendorguru, vendorguru telephony, quinstreet, call center software, return on investment, total cost of ownership
    
Vendor Guru

Taming Telephony: Avoiding Common Mistakes in Choosing a Vendor

Published By: Vendor Guru     Published Date: Jan 04, 2008
Your organization, like most others, is probably searching for ways to improve the capability of its telephone system or replace it altogether. And given the number and variety of telephony options, organizations that fail to research their choices risk investing in a system that fails to meet their needs. However, bad IP telephony isn’t inevitable. Read this white paper to read success stories and best practices to keep your company on the right track.
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pbx, ippbx, ip pbx, voip, voip, voice over ip, phone, phone system, ip telephony, telephony, vendor selection, voip provider, voip providers, vendor guru, vendorguru, vendor guru telephony, vendorguru telephony, quinstreet, ip networks
    
Vendor Guru

Telephony Simplified: Finding the Solution that Fits Your Small Business

Published By: Vendor Guru     Published Date: Jan 04, 2008
This white paper provides an overview of the basic elements to look for when buying a phone system. It surveysthe landscape of enterprise telephony today: the features available, the pros and cons of traditional and VoIPsystems, and the adaptability of new generation equipment to rapidly changing business needs.
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pbx, ippbx, ip pbx, voip, voip, voice over ip, phone, phone system, ip telephony, telephony, vendor selection, voip provider, voip providers, vendor guru, vendorguru, vendor guru telephony, vendorguru telephony, quinstreet, call center management, call center software
    
Vendor Guru

The Top 5 Telephony Solutions Your Business Needs Today

Published By: Vendor Guru     Published Date: Jan 04, 2008
Profound developments in business telephony have left some small businesses reeling under perceptions of a steep learning curve for expensive new products. But there’s no reason to be left behind. Affordability is the hallmark of the new generation in business telephony, thanks to hosted IP and other networked solutions. Is your business applying the new technology to best advantage?
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ip pbx, pbx, acd, predictive dialing, automatic call distribution, voicemail, business communications, voice mail, conference call, telephony, ip telephony, voip, voice over ip, call routing, call routing, voip, vendorguru, vendor guru, vendorguru telephony, vendor guru telephony
    
Vendor Guru

10 Questions to Ask When Choosing a Midmarket ERP Solution

Published By: InsideCRM.com     Published Date: Dec 28, 2007
With any technology, the vendor's job is to try to sell you their product, and they may rely on promises, superlative language and sparkling product demos to try to sway you. And with the midmarket ERP landscape crowded with players vying for your business's dollar, the prospect of choosing the right solution can seem even more daunting. But armed with these 10 questions, you'll be able to see through the hype and narrow down a few vendors that can really deliver what you need.
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erp, enterprise resource planning, erp solution, erp software, erp vendor, erp provider, vendor selection, erp vendor selection, provider selection, midsize, mid-size, mid-sized, mid-market, midmarket, insidecrm, tippit, enterprise applications, enterprise software
    
InsideCRM.com

Midmarket ERP Solutions Buyer's Guide

Published By: InsideCRM.com     Published Date: Dec 28, 2007
Until recently, ERP solutions were considered out of the question for all but the largest companies, due to the technology's complexity and large price tags. However, these days, midmarket companies have more choices than ever when it comes to ERP solutions, as competition between vendors has heated up. This Buyer's Guide can help you answer the big (and small) questions so you can make an informed buying decision.
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erp, enterprise resource planning, erp solution, erp software, erp vendor, erp provider, vendor selection, erp vendor selection, provider selection, midsize, mid-size, mid-sized, mid-market, midmarket, insidecrm, tippit, buyers guide, buying guide, enterprise applications, enterprise software
    
InsideCRM.com

Midmarket ERP Solutions Checklist

Published By: InsideCRM.com     Published Date: Dec 28, 2007
So your midmarket company has done its research and has settled on what you feel is the perfect ERP (Enterprise Resource Planning) solution? Not so fast. Before you sign on the dotted line, consider these 12 key points to ensure you're making the best possible decision.
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erp, enterprise resource planning, erp solution, erp software, erp vendor, erp provider, vendor selection, erp vendor selection, provider selection, midsize, mid-size, mid-sized, mid-market, midmarket, insidecrm, tippit, checklist, enterprise applications, best practices, enterprise software
    
InsideCRM.com

CRM Software: Reasons to Optimize

Published By: Vendor Guru     Published Date: Dec 21, 2007
Managing customer relationships profitably is a challenge many businesses face. Increasingly available information and customer choices translate into a decrease in automatic loyalty. New distribution and communication channels create more complex customer interactions. Implementing powerful technology enablers may be prohibitively expensive for many firms.
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crm, customer relationship management, crm solution, crm software, loyalty, customer loyalty, customer satisfaction, customer interaction, profitability, vendorguru, vendor guru, quinstreet, vendor guru general campaign, best practices, customer interaction service, enterprise software, sales & marketing software, customer experience management
    
Vendor Guru

Questions to Ask When Choosing a Customer Relationship Management Solution

Published By: Vendor Guru     Published Date: Dec 21, 2007
Small and medium businesses (SMBs) continue to fuel demand for customer relationship management (CRM) systems, and more software firms are stepping up to offer appropriate technologies. SMBs, defined as companies with 1,000 or fewer employees, are searching for CRM solutions that will allow them to satisfy customers, control costs, and comply with various government regulations. But when choosing CRM software, it’s important to keep in mind that the needs of small and medium businesses aren’t always the same.
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customer satisfaction, customer retention, crm, crm solution, customer relationship, customer service, vendorguru, vendor guru, quinstreet, retention, smb, small business, soho, small business crm, vendor guru general campaign, small business networks, customer relationship management, sales & marketing software, customer experience management
    
Vendor Guru

Tips for Cost-Effective Customer Retention Management

Published By: Vendor Guru     Published Date: Dec 21, 2007
This white paper examines the details of how to gain improved customer retention and acquisition for a lower overall investment by defining basic CRM functionality needed by most organizations to achieve their customer goals and objectives.
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crm, crm tool, crm tools, crm solutions, customer retention, retention, customer relationship, customer satisfaction, customer service, repeat business, loyalty, vendorguru, vendor guru, vendor guru general campaign, quinstreet, best practices, customer relationship management, sales & marketing software, customer experience management
    
Vendor Guru

The ABCs of Choosing a CRM System

Published By: Vendor Guru     Published Date: Dec 21, 2007
Since the 1990s, the customer relationship management (CRM) concept has been embraced by the business world as a way to forge, maintain, and improve bonds with customers. Previously, many companies focused mainly on gathering consumer data for their own use. However, once businesses began to understand the value of allowing customers to dialog about their needs, they began implementing more systems that invited customer feedback.
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vendor guru custom question campaign, crm tool, crm solution, crm tools, crm, customer relationship, customer centric, customer-centric, customer data, data integration, feedback, vendor guru, vendorguru, quinstreet, loyalty, customer service, business integration, customer relationship management, customer satisfaction, contact management
    
Vendor Guru

The 5 Must-Have Features of a CRM Solution

Published By: Vendor Guru     Published Date: Dec 21, 2007
Customer relationship management (CRM) systems are being implemented by a variety of companies looking for a competitive advantage in the global marketplace. Without customer loyalty, many companies won’t be able to thrive and grow. Today’s consumers are more demanding because they have a greater variety of choices, including doing business on the Internet and via automated phone systems. Many expect access to customer service 24 hours a day.
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vendor guru custom question campaign, vendor guru, vendorguru, quinstreet, crm, crm tool, crm solution, customer service, customer relationship, data integration, marketing automation, sales management, analytics, business analytics, customer relationship management, sales & marketing software, analytical applications
    
Vendor Guru

CRM Solutions: What A Small Business Should Look For

Published By: Vendor Guru     Published Date: Dec 21, 2007
In a 2006 survey conducted by CRMGuru, 50% of the respondents indicate that they base their satisfaction with a company on the sum of "interactions with a brand's products, services, and people." How does your company measure up? You have an excellent product, your customer service department is highly responsive, and your personnel have received extensive training.
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customer satisfaction, customer retention, crm, crm solution, customer relationship, customer service, vendorguru, vendor guru, quinstreet, retention, smb, small business, soho, small business crm, vendor guru custom question campaign, small business networks, customer relationship management
    
Vendor Guru

Beyond the Checkbox: A Sustainable Approach to Access Certification

Published By: Aveksa     Published Date: Dec 07, 2007
Every large enterprise has employees who need some level of access to its critical information resources, and many also provide a wide variety of types and levels of access to contractors, partners, vendors, and customers. Each of these points of access represents a source of potential business and compliance risk.
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access control, access certification, compliant, certification, rules, compliance, governance, risk management, rbac, iam, identity management, access management, identity & access management, identity and access management, aveksa, authentication, data protection
    
Aveksa
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