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Analyst Report: The Economic Necessity of Customer Service

Published By: ATG     Published Date: Feb 04, 2010
Written by: Forrester Research and Sponsored by: Art Technology Group, Inc. In this economic climate, no one can afford to lose a customer. Rather than halting spending, smart customer service executives will use this economic downturn as an opportunity to regroup and reprioritize. What should they focus on?
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atg, live help, click to call, smartphone, click to chat, customer service, callbacks, business management, call center management, call center software, human resources services
    
ATG

Cross-Channel Commerce: The Consumer View

Published By: ATG, Inc.     Published Date: Mar 26, 2010
Consumers are using multiple channels to research and purchase, but merchants can do more to close sales online.
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atg, cross channel commerce, multi channel, consumers, catalogs, business activity monitoring, customer interaction service, customer relationship management, customer service
    
ATG, Inc.

DER RANSOM WARE ÜBERLEBENSRATGEBER

Published By: Proofpoint     Published Date: Jun 12, 2017
Ransomware ist eine alte Bedrohung, die jüngst ein fulminantes Comeback machte. Diese Art von Malware, deren Namen auf dem englischen Wort für Lösegeld (ransom) beruht und auf die Zahlung verweist, die nach dem dem Kidnapping der Dateien von den Opfern geleistet werden muss, entwickelte sich schnell zu einem der beliebtesten Cyberangriffe. Nahezu ein Viertel aller E-Mail-Angriffe mit schädlichen Dokumentdateien enthalten derzeit einen Ransomware-Stamm namens „Locky“.
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Proofpoint

European consumer attitudes to mobile commerce: Key barriers and opportunities

Published By: ATG, Inc.     Published Date: Oct 07, 2010
This research should help define how to best include mobile as part of an integrated commerce strategy.
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atg, mobile commerce, ebusiness, internet shopping, customer interaction service, customer relationship management, customer satisfaction, customer service, collaborative commerce
    
ATG, Inc.

Exalogic & Exadata: The Optimal Platform for ATG

Published By: Oracle Corporation     Published Date: May 11, 2012
Download this white paper to learn about the market-leading eCommerce solution and how improved performance can result in increased conversion rates and higher revenue.
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oracle, data warehousing, database, exadata, database machine, infrastructure, operation, operation costs, mobile, growth, payback, architecture, demands, enterprise applications, data management
    
Oracle Corporation

Extending Online Customer Service To The Mobile Channel

Published By: ATG, Inc.     Published Date: Oct 07, 2010
Read the complimentary analyst report to gain valuable insight and actionable strategies for extending your customer service to the online channel.
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atg, online customer service, mobile channel, mobile commerce, ebusiness, customer satisfaction, call center, call center management, call center software, customer interaction service, customer relationship management, customer service, collaborative commerce
    
ATG, Inc.

How Retailers Can Gain a Competitive Edge with Omnichannel Real-Time Messaging Stratgies

Published By: Epsilon     Published Date: Oct 19, 2012
With more competition, strong customer scrutiny, and a growing number of marketing channels to leverage, retailers are going toward Real-time Messaging to boost their Customer Experience Marketing to remain relevant and keep customers engaged.
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epsilon, marketing, crm, customer experience marketing, customer experience, business technology
    
Epsilon

Optimizing the E-Commerce Experience

Published By: ATG, Inc.     Published Date: Oct 07, 2010
As the online channel becomes core and growth in traditional channels slows, businesses can use optimization services to gain competitive advantage and propel online revenues. Learn from these industry leaders.
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atg, e-commerce optimization, online business channel, b2b, web analytics, roi, click to call, live chat, business analytics, call center management, call center software, ebusiness, return on investment, collaborative commerce
    
ATG, Inc.

SeatGeek Case Study

Published By: Iterable     Published Date: Sep 07, 2018
Whether they want tickets for the next Lady Gaga concert, the World Series, the Indianapolis 500, or Hamilton, people are quickly discovering that SeatGeekis the place to find the best selection and great bargains. This relative newcomer to the online ticket business has quickly grown to offer the largest inventory of live event tickets on the web, in addition offering differentiating services like best-bargain ratings and notifications when a fan’s favorite team or entertainer will be performing nearby. Email and push have been the primary channels for interacting with customers. However, according to Ben Clark, Vice President of Customer Retention, the marketing team previously struggled to deliver consistent, relevant messaging across channels because their email and push tools ran on separate platforms. The old tools were also cumbersome to use and offered limited functionality. Worse yet, they didn’t support the team’s AI driven, omni-channel marketing strategy, which includes rea
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Iterable

ShopTommy.com Dresses for Online Success - OnDemand

Published By: ATG, Inc.     Published Date: May 07, 2009
Create an e-commerce presence that's easy for merchandisers to manage, and improve the success of online recommendations. When Tommy Hilfiger looked to enhance its relatively limited online store in 2007, ease of use for merchandisers was the key priority.
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atg, tommy hilfiger, commerce ondemand, automated merchandising, e-commerce, recommendations, application integration, business activity monitoring, business analytics, business integration, business process automation, business process management
    
ATG, Inc.

Telecoms re-invention-death of the traditional telco

Published By: ATG, Inc.     Published Date: Oct 07, 2010
Telecoms companies need to adapt and rapidly to these new threats to ensure they can survive, and hopefully thrive, on some of the new opportunities that emerge. Find out how by downloading this paper.
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atg, telecos, commerce software, communications provider, threats, quocirca, ip networks, ip telephony, wireless service providers, supply chain management, voice recognition, voice over ip, collaborative commerce
    
ATG, Inc.

Telecoms reinvention-optimising the online customer experience

Published By: ATG, Inc.     Published Date: Feb 19, 2010
As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers.
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telecom, atg, web 2.0, customer service, clicks, quocirca, mcm, multi channel marketing, business intelligence, business management, business process management, customer relationship management, customer satisfaction, human resources services
    
ATG, Inc.

The Total Economic Impact Of Click to Call And Click to Chat

Published By: ATG, Inc.     Published Date: Oct 07, 2010
This 24-page study, aggregates the results of six large online companies (three retailers and three leading airlines), to measure the cost and ROI of these contact methods.
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atg, roi, customer retention, contact management, online chat, click to call, call center management, call center software, customer interaction service, customer relationship management, customer satisfaction, customer service
    
ATG, Inc.

Why Interactive Support Is Essential For Travel eBusiness

Published By: Art Technology Group, Inc     Published Date: Feb 02, 2009
Written by: Forrester Research and Sponsored by:  Art Technology Group, Inc. In 2008, contextual, task-related help means more than a toll-free number on a booking page or a FAQ section on your Web site. It means being more relevant and personal and helping travelers in the channel they prefer immediately so they aren't driven to other channels - or worse, a competitor's site.
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art technology group, travel ebusiness, interactive support, call center help, customer support, online chat, gen x, gen y, interactive chat agent, @aquila’s miq interactive, atg, nextit
    
Art Technology Group, Inc
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