call analytics

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14 Critical Metrics We Extracted from Phone Calls in Q1

Published By: LogMyCalls     Published Date: Oct 20, 2014
We analyzed millions of calls in Q1, and there's gold to be mined out of every customer conversation, data that will improve marketing.
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call tracking, conversation analytics, marketing analytics, business intelligence, big data, call intelligence, marketing conversion rate, prove roi
    
LogMyCalls

45 Cool Analytics We Can Extract From Phone Calls

Published By: LogMyCalls     Published Date: Oct 20, 2014
Every customer phone conversation has data that can be used to improve marketing and sales. Here are 45 data points we can extract by automcatically analyzing phone conversations.
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call tracking, conversation analytics, marketing analytics, marketing automation, call intelligence, marketing conversion rate, prove roi
    
LogMyCalls

6 Do’s and Don’ts To Boost Conversions Using Call Analytics

Published By: Invoca     Published Date: Jul 16, 2014
Ready to upgrade your search strategy for today’s mobile world, and increase conversions? In this new eBook you’ll learn how to combine paid search with the power of call analytics, to optimize conversions and drive more inbound sales in this new eBook.
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invoca, mobile search, mobile search marketing, inbound call marketing solutions, marketing solutions, mobile marketing, mobile optimization
    
Invoca

7 Steps to Integrate B2B Sales and Marketing with Data

Published By: ttec     Published Date: Jul 24, 2019
Let’s face it: in today’s B2B landscape, the buyers call the shots. Buyers today are proactive, research their own options, and often include many decision makers rather than just one who can be wooed on a golf course or over dinner. So, where does that leave the salesperson? To succeed in this new landscape, sales professionals must understand how the buyer’s journey has changed and unlock the advantages that data analytics and statistical modeling can offer. Sales and marketing teams must also learn how to align their efforts to present a truly coordinated experience. Read this paper to learn how to take advantage of untapped opportunities for helping sales teams evolve in today’s buyer-empowered landscape.
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ttec

9 Questions Medical Marketers Should Ask About Call Tracking

Published By: LogMyCalls     Published Date: Oct 20, 2014
The best lead for a medical marketer is the lead that calls the office. Call tracking is a critical tool for medial marketers, and here's the skinny of what you need to know.
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medical marketing, phone call tracking, conversation analytics, marketing analytics, call conversion rate, marketing conversion rate, prove roi, data driven marketing
    
LogMyCalls

A New Breed of Servers for Digital Transformation

Published By: IBM     Published Date: Jul 02, 2018
Digital transformation is not a buzzword. IT has moved from the back office to the front office in nearly every aspect of business operations, driven by what IDC calls the 3rd Platform of compute with mobile, social business, cloud, and big data analytics as the pillars. In this new environment, business leaders are facing the challenge of lifting their organization to new levels of competitive capability, that of digital transformation — leveraging digital technologies together with organizational, operational, and business model innovation to develop new growth strategies. One such challenge is helping the business efficiently reap value from big data and avoid being taken out by a competitor or disruptor that figures out new opportunities from big data analytics before the business does. From an IT perspective, there is a fairly straightforward sequence of applications that businesses can adopt over time that will help put direction into this journey. IDC outlines this sequence to e
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IBM

A New Breed of Servers for Digital Transformation

Published By: Group M_IBM Q418     Published Date: Sep 10, 2018
Digital transformation is not a buzzword. IT has moved from the back office to the front office in nearly every aspect of business operations, driven by what IDC calls the 3rd Platform of compute with mobile, social business, cloud, and big data analytics as the pillars. In this new environment, business leaders are facing the challenge of lifting their organization to new levels of competitive capability, that of digital transformation — leveraging digital technologies together with organizational, operational, and business model innovation to develop new growth strategies. One such challenge is helping the business efficiently reap value from big data and avoid being taken out by a competitor or disruptor that figures out new opportunities from big data analytics before the business does. From an IT perspective, there is a fairly straightforward sequence of applications that businesses can adopt over time that will help put direction into this journey. IDC outlines this sequence to e
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Group M_IBM Q418

A new Breed of Servers for Digital Transformation

Published By: Group M_IBM Q418     Published Date: Dec 18, 2018
Digital transformation is not a buzzword. IT has moved from the back office to the front office in nearly every aspect of business operations, driven by what IDC calls the 3rd Platform of compute with mobile, social business, cloud, and big data analytics as the pillars. In this new environment, business leaders are facing the challenge of lifting their organization to new levels of competitive capability, that of digital transformation — leveraging digital technologies together with organizational, operational, and business model innovation to develop new growth strategies. One such challenge is helping the business efficiently reap value from big data and avoid being taken out by a competitor or disruptor that figures out new opportunities from big data analytics before the business does.
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Group M_IBM Q418

A new Breed of Servers for Digital Transformation

Published By: Group M_IBM Q119     Published Date: Dec 18, 2018
Digital transformation is not a buzzword. IT has moved from the back office to the front office in nearly every aspect of business operations, driven by what IDC calls the 3rd Platform of compute with mobile, social business, cloud, and big data analytics as the pillars. In this new environment, business leaders are facing the challenge of lifting their organization to new levels of competitive capability, that of digital transformation — leveraging digital technologies together with organizational, operational, and business model innovation to develop new growth strategies. One such challenge is helping the business efficiently reap value from big data and avoid being taken out by a competitor or disruptor that figures out new opportunities from big data analytics before the business does.
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Group M_IBM Q119

Adapt or Die: How Corrigo helps you thrive in the Intelligence Economy

Published By: Corrigo     Published Date: Nov 01, 2019
Think about all the ways your life today is different than it was ten years ago. Think about how you shop, how you get around, how you plan travel, and how you stay in touch. So many things that used to be a hassle are now almost effortless. If your life feels different, it’s because you’re living in a new era – what experts are calling the 4th Industrial Revolution. You’ve probably heard some of the more catch-phrased components – big data, artificial intelligence, deep analytics. Some of these still seem like science fiction, but they are very real, very active, and crucial parts of what we at Corrigo call the Intelligence Economy. In the Intelligence Economy, data is collected, crunched, and activated to solve problems and create greater value for customers, partners, and employees. It’s the information, insights, and automations that enhance experiences, predict needs, strengthen connections, and deliver the right info or action at the right time, in the right way. And the Intellig
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Corrigo

AI And Machine Learning Success Requires An Architectural Approach To Infrastructure

Published By: Cisco     Published Date: Mar 22, 2019
Artificial intelligence (AI) and machine learning (ML) are emerging technologies that will transform organizations faster than ever before. In the digital transformation era, success will be based on using analytics to discover the insights locked in the massive volume of data being generated today. Historically, these insights were discovered through manually intensive data analytics—but the amount of data continues to grow, as does the complexity of data. AI and ML are the latest tools for data scientists, enabling them to refine the data into value faster.
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Cisco

An Early Adopters Guide to Hadoop

Published By: SAS     Published Date: May 04, 2017
Should you modernize with Hadoop? If your goal is to catch, process and analyze more data at dramatically lower costs, the answer is yes. In this e-book, we interview two Hadoop early adopters and two Hadoop implementers to learn how businesses are managing their big data and how analytics projects are evolving with Hadoop. We also provide tips for big data management and share survey results to give a broader picture of Hadoop users. We hope this e-book gives you the information you need to understand the trends, benefits and best practices for Hadoop.
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SAS

Analytics as a Source of Business Innovation

Published By: SAS     Published Date: Jan 17, 2018
Competitive advantage from analytics is changing, and for the better. For the first time in four years, MIT Sloan Management Review found an increasing ability to strategically innovate with analytics based on interviews with more than 2,600 practitioners and scholars globally. Learn more about key findings, including: Wider use of analytics, better knowledge of its benefits and greater focus on applications have reversed a trend on the benefits of analytics. Return on investment for analytics stems from the governing and sharing of data throughout the organization. Machine learning enables organizations to discover more insight from their data, allowing employees to focus on other critical responsibilities.
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SAS

Answers on Demand: Bringing the Power of Advanced Analytics to Midsize Businesses

Published By: IBM     Published Date: Sep 27, 2013
While more and more enterprises are using analytics to guide their decision-making processes, most midsize businesses continue to rely on old-fashioned decision-making techniques like trial and error. The reason for this is simple: advanced analytics solutions can be very complex and expensive to implement, leading midmarket businesses to assume that the benefits of analytics are beyond their reach. IBM has created a new analytics solution that is designed specifically with the needs of midmarket businesses in mind. The solution, IBM Analytic Answers, gives midmarket businesses the opportunity to take advantage of a sophisticated analytics platform, backed by IBM expertise, while also staying within their budgets.
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frost & sullivan, ibm, ibm analytics, ibm analytic answers, business analytics, midsize business, analytics solution, advanced analytics
    
IBM

Are senior business leaders holding back tech adoption?

Published By: 8x8 Inc.     Published Date: Jun 16, 2017
Do attitudes to IT adoption vary depending on your seniority within a business? And could this be holding back adoption of technology? These are key questions explored in this paper, which compares the views of mid-level ‘hands on’ IT managers with those of senior directors within British companies. Across both groups, there is a sense that UK business in general is too wary of implementing new technology. But there is a significant divergence of opinion when it comes to a range of factors, such as the extent to which companies invest in new technology, stay on top of the latest tech, and understand its importance to the success of the business. A pattern emerges, whereby the senior leaders within companies are far happier than middle managers with the status quo around technology adoption. And IT managers even suggest that this might be driven by self preservation on the part of senior leaders.
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video conferencing, instant messaging, cloud based computer system, fixed phone line, pbx, cloud based telephony system, call analytics, byod
    
8x8 Inc.

Automating Marketing Decision Making

Published By: iKnowtion     Published Date: Nov 17, 2011
Learn how predictive models can improve call volume forecasting. The models provide information about how various independent factors, such as advertising, affect call volume in the short and medium term.
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customer intelligence, predictive modeling, forecasting, call volume, marketing analytics, iknowtion
    
iKnowtion

Becoming a People Company: the Way to Unlock Fast-track Growth

Published By: Sage People     Published Date: Jan 22, 2019
In our latest survey report, we explore the growth challenges facing businesses and HR leaders in a rapidly changing landscape. We surveyed over 500 HR leaders in leading organisations to explore their views on these challenges, and to find out how they are supporting people and leveraging people data to help them achieve their growth goals. The survey revealed that: • It’s the war for talent, again. The greatest challenges for growing companies are winning the war for talent, growing productivity and improving workforce visibility. • Fast-growth companies share common traits in the way they manage and engage their people—we call this being a People Company. • There’s a disconnect between managers and employees in terms of what being a People Company means. • Becoming a People Company is a journey, with many organisations some way from embracing all aspects. • People Science is a thing: there’s an appetite to leverage people data and analytics, but there are blockers in the way. Re
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Sage People

BIA Kelsey Report: Why Basic Call Tracking Fails the Local Marketer

Published By: LogMyCalls     Published Date: Oct 20, 2014
Bia Kelsey, local marketing research firm, has discovered that basic call tracking is not enough.
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local marketing, digital marketing, marketing agency, phone call tracking, conversation analytics, marketing analytics, call conversion rate, marketing conversion rate
    
LogMyCalls

Business Analytics in the cloud: Driving business innovation through cloud computing and analytics

Published By: IBM     Published Date: May 07, 2013
Read this whitepaper to learn how businesses take advantage of the power of the cloud to build strong analytically oriented teams, adopt new ways to use information and jump ahead of their competition. Learn more about ‘Big Data and Business Analytics’ through IBM’s latest market leading solutions. Register and attend this complimentary virtual event on June 11 by IBM Business Analytics
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analytics, cloud, business, innovation, computing, information, advantage, power
    
IBM

Call Tracking for ad effectiveness, pay-per-call and lead optimization

Published By: Century Interactive     Published Date: Sep 28, 2010
Call tracking overview presentation to understand the basics, FAQs and how you can take action immediately!
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call tracking, call analytics, lead optimization, trackable phone numbers, measurement
    
Century Interactive

Citizen Data Analytics: Give everyone a shot at the action

Published By: Adobe     Published Date: Oct 24, 2018
Adobe automates the process of turning insights into action by connecting Adobe Analytics to other solutions in Adobe Experience Cloud, including Adobe Target and Adobe Audience Manager. Four features make this possible: • Anomaly detection. The technology automatically analyzes trends and determines if they are statistically significant — in milliseconds. • Analyze play button. With analytics, you can take insights and connect them to your email, DMP, and personalization platform in seconds. • Intelligent alert. A built-in alerting system sends an SMS text or email when it detects an anomaly. There are also predictive algorithms that help you forecast how often the alert is likely to trigger. You can set these to only notify you of the most important changes. • Intelligent recommendations. It’s simply impossible to manually create every alert you might need, so Adobe is building machine learning directly into analytics to analyze users’ behaviors. Like a virtual data assistant, it co
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Adobe

Cloud Contact Centers Gaining Share 8x8-CCNG Survey

Published By: 8x8 Inc.     Published Date: Feb 13, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. That’s the conclusion of this 2016 survey by 8x8 and the Contact Center Network Group (CCNG) of 154 contact center professionals in the U.S. and UK. The November 2016 survey results uncover a range of trends and opportunities that highlight the importance of analytics, the increase in remote working, and the integration of more non-voice channels into the contact center. Download this complimentary report to learn: Major business drivers that are leading contact centers to cloud Surprising top method for measuring and improving agent performance Concerns and obstacles around moving to the cloud Increased prevalence of remote working and key challenges reported The most popular non-voice channels contact center managers would like to incorporate
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cloud contact center, ccng, analytics. remote working, non-voice channels
    
8x8 Inc.

Customer Analytics, Insight and Segmentation

Published By: IBM     Published Date: Nov 28, 2012
Channel proliferation has made understanding who your customers are and how they interact with your brands over time and across channels dramatically harder. Watch this webinar and learn about IBM's customer analytics and how it can help serve you.
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analytics, insight, segmentation, ibm customer analytics, ibm, products, channel, business technology
    
IBM

Data Lake Maturity Model: Charting a Course for Data Success

Published By: Zaloni     Published Date: Apr 23, 2019
Although data and analytics are highlighted throughout the popular press as well as in trade publications, too many managers think the value of this data processing is limited to a few numerically intensive fields such as science and finance. In fact, big data and the insights that emerge from analyzing it will transform every industry, from “precision farming” to manufacturing and construction. Governments must also be alert to the value of data and analytics as the enabler for smart cities. Institutions that master available data will leap ahead of their less statistically adept competitors through many advantages: finding hidden opportunities for efficiency, using data to become more responsive to clients, and developing entirely new and unanticipated product lines. The average time spent by most companies on the S&P 500 Index has decreased from an average of 60 to 70 years to only 22 years. There are winners and losers in the changes that come with the evolution of both technology
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Zaloni

Data Warehouse Appliances and the New World Order of Analytics

Published By: Group M_IBM Q119     Published Date: Mar 04, 2019
There can be no doubt that the architecture for analytics has evolved over its 25-30 year history. Many recent innovations have had significant impacts on this architecture since the simple concept of a single repository of data called a data warehouse. First, the data warehouse appliance (DWA), along with the advent of the NoSQL revolution, selfservice analytics, and other trends, has had a dramatic impact on the traditional architecture. Second, the emergence of data science, realtime operational analytics, and self-service demands has certainly had a substantial effect on the analytical architecture.
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Group M_IBM Q119
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