call intelligence

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14 Critical Metrics We Extracted from Phone Calls in Q1

Published By: LogMyCalls     Published Date: Oct 20, 2014
We analyzed millions of calls in Q1, and there's gold to be mined out of every customer conversation, data that will improve marketing.
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call tracking, conversation analytics, marketing analytics, business intelligence, big data, call intelligence, marketing conversion rate, prove roi
    
LogMyCalls

2008 IP Telephony Deployment Best Practices

Published By: Clarus Systems     Published Date: Mar 18, 2008
In this document, you'll learn to enable the successful execution and completion of IPT Deployment projects through a standardized set of processes and methodologies based upon Information Technology Infrastructure Library (ITIL) standards.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
    
Clarus Systems

45 Cool Analytics We Can Extract From Phone Calls

Published By: LogMyCalls     Published Date: Oct 20, 2014
Every customer phone conversation has data that can be used to improve marketing and sales. Here are 45 data points we can extract by automcatically analyzing phone conversations.
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call tracking, conversation analytics, marketing analytics, marketing automation, call intelligence, marketing conversion rate, prove roi
    
LogMyCalls

7 Critical Considerations for Choosing a Cloud Security Provider

Published By: Akamai Technologies     Published Date: Aug 17, 2017
The cloud is a network of servers housing data, software, and services. Cloud services are commonly accessed via the Internet, instead of locally in a data center. Businesses are increasingly relying on the cloud for cybersecurity for two key reasons: 1. Due to a changing threat landscape, there’s a need for more scale, accuracy, experience, and collective intelligence. These resources are out of reach internally for most organizations. 2. There are fundamental limits with on-premises hardware mitigation appliances and enterprise data centers for Distributed Denial of Service (DDoS) and web attack protection.
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cloud security, scale, data center, ddos
    
Akamai Technologies

7 Hypercard Use Cases For The Intelligent Enterprise

Published By: MicroStrategy     Published Date: Aug 28, 2019
Why HyperIntelligence? Today, despite massive investments in data, IT infrastructure, and analytics software, the adoption of analytics continues to lag behind. In fact, according to Gartner, most organizations fail to hit the 30% mark. That means that more than 70% of people at most organizations are going without access to the critical information they need to perform to the best of their abilities. What’s stopping organizations from breaking through the 30% barrier and driving the pervasive adoption of intelligence? Simple. The majority of existing tools only cater to users who are naturally analytically inclined—the analysts, data scientists, and architects of the world. The other 70%—the people making the operational decisions daily within a business—simply lack the time, skill, or desire to seek out data and intelligence on their own. HyperIntelligence helps organizations operationalize their existing investments and arm everyone across the organization with intelligence. Whether
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MicroStrategy

7 Predictions for the 2019 RPA Market

Published By: Automation Anywhere     Published Date: Feb 21, 2019
A recent Forbes article called robotic process automation (RPA) “a gateway drug to artificial intelligence (AI)”. In other words, RPA, provides organizations with a low barrier to entry into the AI world along with many of its benefits. Call it dipping a toe in the AI waters. What’s clear is RPA is on a tipping point. But will this growth continue? In this e-book we explore 7 predictions for the RPA market in 2019 from the market-leading platform, Automation Anywhere.
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Automation Anywhere

7 Steps of an Intelligent ABM Process

Published By: Mintigo     Published Date: Nov 20, 2017
What is ABM and why is it so cool? Rarely do new trends catch the attention of marketers with the velocity and intensity of Account Based Marketing (ABM). So what is ABM and how should marketing and sales executives strategically evaluate an ABM program for their organization? The definition of ABM is: The systematic process to use data and intelligence to discover, identify, segment, target, engage and win business.
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Mintigo

8 Tips for Outbound Calling Compliance for the Debt Collection Industry

Published By: Interactive Intelligence     Published Date: Feb 28, 2013
Representatives from the debt collection industry make billions of contacts with consumers on behalf of creditors every year. With compliance being necessary -- this paper will explore critical sites of outbound calling compliance.
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outbound calling, calling compliance, fdcpa, debt collection industry, compliance tips and suggestions, hot button issues, interactive intelligence, knowledge management
    
Interactive Intelligence

A Database that Installs, Manages and Upgrades Itself

Published By: Oracle EMEA     Published Date: Oct 08, 2019
Data management doesn’t come easier than this. Thanks to machine learning, artificial intelligence and the power of the cloud just about anyone can gain insight of their data. Easy to install, just tell the service level what you want and it does the rest. Oracle Autonomous Database self-repairs, patches automatically and counters threats with artificial intelligence. Autonomous for Dummies? We think its pretty smart.
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Oracle EMEA

Accelerating Business Transaction with Effortless Authentication

Published By: Entrust Datacard     Published Date: Mar 20, 2017
As digital business evolves, however, we’re finding that the best form of security and enablement will likely remove any real responsibility from users. They will not be required to carry tokens, recall passwords or execute on any security routines. Leveraging machine learning, artificial intelligence, device identity and other technologies will make security stronger, yet far more transparent. From a security standpoint, this will lead to better outcomes for enterprises in terms of breach prevention and data protection. Just as important, however, it will enable authorized users in new ways. They will be able to access the networks, data and collaboration tools they need without friction, saving time and frustration. More time drives increased employee productivity and frictionless access to critical data leads to business agility. Leveraging cloud, mobile and Internet of Things (IoT) infrastructures, enterprises will be able to transform key metrics such as productivity, profitabilit
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Entrust Datacard

Advanced Attacks Require Federal Agencies to Reimangine IT Security

Published By: FireEye     Published Date: Feb 28, 2014
Today's threat landscape has never been more challenging for federal agencies. Governments face a growing torrent of cyber attacks that are growing increasingly sophisticated, stealthy, and dangerous. Legacy signature-based solutions and file-based sandbox analysis cannot detect these advanced attacks, let alone stop them. Without advanced identification and remediation tools, agencies can go weeks or even months before discovering system breaches - long after the damage is done. This paper outlines: The malware ""kill-chain"" model used in today's advanced attacks; What capabilities federal agencies need to combat advanced threats; A reimagined approach to IT security.
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fireeye, persistent threats, advanced attacks, multi-vector, multi-stage nature, combatting advanced attacks, cohesive threat vectors, correlated threat vectors
    
FireEye

Architecting a Big Data Platform for Analytics by Mike Ferguson

Published By: IBM     Published Date: Mar 05, 2014
For many years, companies have been building data warehouses to analyze business activity and produce insights for decision makers to act on to improve business performance. These traditional analytical systems are often based on a classic pattern where data from multiple operational systems is captured, cleaned, transformed and integrated before loading it into a data warehouse. Typically, a history of business activity is built up over a number of years allowing organizations to use business intelligence (BI) tools to analyze, compare and report on business performance over time. In addition, subsets of this data are often extracted from data warehouses into data marts that have been optimized for more detailed multi-dimensional analysis.
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ibm, big data, data, big data platform, analytics, data sources, data complexity, data volume
    
IBM

Are Bots Killing Your Business Intelligence?

Published By: F5 Networks Singapore Pte Ltd     Published Date: Sep 19, 2019
"Every kind of online interaction—website visits, API calls to mobile apps, and others—is being attacked by bots. Whether it's fraud, scraping, spam, DDoS, espionage, shilling, or simply altering your SEO ranking, bots are wreaking havoc on websites as well as mobile and business applications. But that’s not all: they’re also messing with your business intelligence (BI). They can skew audience metrics, customer journeys and even ad buys, making business decisions questionable and costly. According to Forrester, ad fraud alone was set to exceed $3.3 billion in 2018. Not all bots are bad. In fact, your business depends on them. Search engine bots, for example, give your web presence visibility and authority online. Other good bots help you deliver better customer experiences—perhaps a chatbot provides instant customer assistance on your site. What’s important is enabling the good bots and blocking the bad ones."
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F5 Networks Singapore Pte Ltd

Attracting & Retaining Physicians in Today’s Hyper-Competitive Healthcare Environment

Published By: Evariant     Published Date: Nov 08, 2018
Gone are the days when your physician liaisons called on physicians to discuss referrals and recruit physicians armed with only the “word on the street.” In fact, if your institution is doing this, you can be sure that any competitor is winning the referrals with the help of market intelligence. Download this eBook to get the secrets to unlocking physician liaison ROI and grow market share in this hyper-competitive environment.
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physician relationship management, network utilization, market development
    
Evariant

Blockchain Supports Human Capital Management

Published By: Oracle     Published Date: Mar 04, 2019
n this webinar, Andy Baxendale and Euan Semplediscuss the future role of blockchain and how it could be specifically applied to human capital management systems. They look at:• Why HR has one of the best use-cases for blockchain technology• What aspects of HR would benefit most from blockchain technology • The potential overlaps between artificial intelligence and blockchain technology
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Oracle

Build, Buy, or Both? Talent Management Reaches Out, Steps Up with Virtual Training Environments

Published By: Polycom     Published Date: Jul 24, 2014
Build or buy? When manufacturers have sought new leaders, they have typically done both: grooming talent in-house and paying market rates for the best thinkers and managers. With the growing STEM (science, technology, engineering, and mathematics) shortage, companies will be harder-pressed to buy – and keep – top technical talent. Emerging and established leaders will command premium prices and field continual offers, increasing the likelihood they’ll make frequent job changes, taking their industry and institutional knowledge with them. As a consequence, manufacturers will need to build their talent pipeline, empower knowledge workers with the tools and intelligence they need to succeed, and provide professional development opportunities that exceed what competitors offer. This will be a marathon, not a sprint. What’s key to making the race for talent successful: virtual training environments that accelerate learning and innovation.
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polycom, management, virtual, training, development, business technology
    
Polycom

Building Trust And Confidence: AI Marketing Readiness In Retail And eCommerce

Published By: Emarsys     Published Date: Feb 14, 2018
Expectations for dramatically improved customer experiences (CX) are driving retail investments in omnichannel technologies that provide competitive differentiation beyond core products and services. As retailers pursue more advanced capabilities, artificial intelligence (AI) technologies provide innovative opportunities for retail marketers. It is, therefore, mission-critical for retail decision-makers to understand how ready their organizations are to embrace AI technologies with the potential to propel them forward as industry leaders.
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marketing, retail, ecommerce, customer experiences
    
Emarsys

Business as Usual - How Much Is It Costing you?

Published By: Interactive Intelligence     Published Date: Feb 28, 2013
Why industry best call analysis matters -- Case studies highlighting the latest disruptive technology for the collections and telemarketing industries from Interactive Intelligence.
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business as usual, how much is it costing you, telemarketing industries, interactive intelligence, case studies, knowledge management, enterprise applications, business technology
    
Interactive Intelligence

CEMOSoft Delivers Data-Driven Retail from the IoT Edge to the Cloud

Published By: Intel     Published Date: Apr 09, 2019
Retailers, along with many other vertical industries, seek to take advantage of the benefits of the Internet of Things (IoT) to improve customer experience management. However, quickly analyzing relevant data to inform decision-making and respond e?ectively to rapidly changing customer behaviors is challenging. The CEMOSoft* platform is designed to create opportunities, while addressing shifting demographics and an evolving IoT landscape. It o?ers a mobile customer engagement experience that can be dynamically modified on the ?y, along with the increased security and intelligence of an Intel® architecture based IoT gateway and Windows® 10 IoT Core. The result is an a?ordable, ?exible, scalable platform that brings ongoing customer insight to many aspects of daily operations
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Intel

Clarus Systems Corporate Overview

Published By: Clarus Systems     Published Date: Mar 18, 2008
Clarus Systems, Inc. answers the demands of the market by providing enterprises, systems integrators and managed service providers with scaleable IP Communications solutions that maximize ongoing operations and ensure increased end user confidence and efficiency. Learn more about Clarus Systems and how they can help your business in this data sheet.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
    
Clarus Systems

ClarusIPC Plus+ 2.4: Diagnose, Troubleshoot, Validate

Published By: Clarus Systems     Published Date: Mar 18, 2008
Enterprise networks are going through massive change, and the convergence of voice and data including Communication deployments, upgrades, transformations and ongoing management remain a top priority. According industry analysts at Aberdeen Group, 61% are planning for Communications in the next two years. In order to get the most from their Unified Communications investment at the time of deployment and beyond, enterprises must leverage both active testing and configuration analysis techniques to certify and validate that environments are configured as designed.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
    
Clarus Systems

Cognitive Equipment Advisor PoV

Published By: Group M_IBM Q2'19     Published Date: May 23, 2019
US ground forces handle massive amounts of information and data while working under unpredictable conditions. These conditions don’t always allow military intelligence analysts access to a technologically reliable way to share information.  AI can help develop a comprehensive intelligence picture and a true sense of cognitive situational understanding (CSU). These technologies can help analyze the massive amounts of data the military receives. And because AI programs are constantly adding new capabilities and tools, they can help the military prepare for the battlefield of the future. Read how. 
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Group M_IBM Q2'19

Comfort & Security in the Cloud

Published By: Interactive Intelligence     Published Date: Feb 21, 2013
Comfort & Security in the Cloud - Read this white paper to learn how communications as a service delivers superior technology stability and resiliency. Learn about the world of the contact center and the technology today that offers richness and more
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comfort and security in the cloud, white papers, learn communications, call centers, caas. communications as service, interactive intelligence, enterprise applications, business technology
    
Interactive Intelligence

Connected Intelligent Assets

Published By: TIBCO Software     Published Date: Aug 20, 2019
The oil field is being dynamically transformed through the connective power of the Internet, the advancements in remote connected sensors, and the possibilities of machine learning and artificial intelligence (AI). As the quest for hydrocarbons and alternative energy sources extends into deeper and harsher environments, operators, service companies, and asset owners are leveraging technology advancements to ensure their employees are safer, their fields are more productive, and their capital assets are operating at peak efficiency.
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machine learning, predictive analytics, hydrocarbons, oil&gas, cybersecurity, asset efficiency, safety
    
TIBCO Software

Contact Center Services: Testing & Monitoring Solutions

Published By: Clarus Systems     Published Date: Mar 18, 2008
Clarus Systems, Inc. has collaborated with IQ Services to deliver technology independent testing solutions that enhance end-to-end voice process lifecycle management within the contact center. The goal is to ensure a positive customer experience by incorporating voice testing and monitoring into every step of your contact center's life cycle - resulting in confidence that your solution works as designed.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
    
Clarus Systems
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