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5 Steps to Double Your Web Marketing Value

Published By: Pardot     Published Date: Apr 29, 2009
Learn how to use marketing automation tools to streamline your process and push leads quickly through the pipeline without increasing your spend. Marketing automation suites offer an integrated option for generating and managing leads with landing page and email marketing tools, automated scoring and grading, drip nurturing emails, micro-level analytics and anonymous visitor identification.
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pardot, web marketing value, leads, streamline, pipeline, marketing automation, lead management, lead generation, lead gen, leads, micro-level analytics, drip nurturing, scoring, grading, b2b, b2c, sales growth, sales team, sales, sales rep
    
Pardot

A Beginner's Guide to Marketing Data Analytics

Published By: Adverity     Published Date: Jun 15, 2018
A Beginner's Guide to Marketing Data Analytics Marketing Data is big & highly fragmented Big data is messy. It’s scattered across platforms, it’s diverse, and in its raw form, it’s practically unusable. We know, it’s a painful truth. The fact of the matter is that having a lot of data doesn’t necessarily mean that you have the answers to your most pressing questions. Looking for the most relevant bits in your pile of big data is like looking for a needle in a haystack. But don't you worry - we are here to help. This handy e-book will give you a short overview what quality matters, why data is so important and what you need to pay attention to. Best thing is: getting this ebook is super easy. Just fill out the form to the right and voilá - your download is ready. Enjoy this read!
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marketing business intelligence, saas marketing optimization, measuring marketing performance, roi analytics, automated report generator, performance based marketing, online marketing data, roi metrics, marketing reports, roi reporting, reporting generator, automated reporting tool, marketing dashboard, marketing data, marketing intelligence, report software, marketing reporting, marketing metrics, performance marketing, marketing performance
    
Adverity

A Breakthrough in Multiparty Video Conferencing

Published By: LifeSize, a division of Logitech     Published Date: Feb 19, 2013
UVC Multipoint is the world's first virtualized, standards-based multiparty video calling solutions for on-demand meetings. Watch this video to learn about the industry's highest quality, and most powerful bridging solution.
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video, uvc, communication, presentation sharing, video conferencing, collaboration, redundancy, virtualization, application integration, enterprise software, infrastructure management
    
LifeSize, a division of Logitech

A Comprehensive Range of Solutions for All Types of UC Users and Applications

Published By: Plantronics     Published Date: Oct 18, 2013
The following describes some typical UC usage scenarios, and how you can deploy products that will maximize productivity while minimizing downtime, excessive inventory costs, operational overhead, and unsatisfied users.
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plantronics, solutions for uc users, solutions for uc applications, sound innovation, mobile and wired workers, web-based collaboration, voice communications, deploy products, maximize productivity, minimize downtime, minimize excessive inventory costs, minimize unsatisfied users, work environment, voice interactivity, conference calls, it professionslas, successful deployment, unified communications, plantronics headset, cost-effective alternatives
    
Plantronics

Banking on digital - how financial firms can be future ready

Published By: Cognizant     Published Date: Oct 23, 2018
As financial services firms embrace digital, they need business assurance strategies that extend conventional quality assurance methods to address the nuances of emerging technologies such as blockchain and advanced artificial intelligence (AI). At the same time, they also need assurance that their strategies can accommodate changes in the ever-shifting regulatory landscape wrought by the acceleration of digital within the core of their businesses. This white paper explores how financial firms can excel in digital by holistically addressing the quality of business processes built on disruptive technologies while assuring compliance to regulations.
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cognizant, finance, digital
    
Cognizant

Bluemix Mobile Quality Assurance: Continuous Quality for Mobile Apps - Reduce Your Time-to-Feedback

Published By: IBM     Published Date: Nov 12, 2014
Modern mobile applications connect systems-of-engagement (mobile apps) with systems-of-record (traditional IT) to deliver new and innovative business value. But the lifecycle for development of mobile apps is also new and different. Emerging trends in mobile development call for faster delivery of incremental features, coupled with feedback from the users of the app "in the wild". This loop of continuous delivery and continuous feedback is how the best mobile apps keep their users engaged and also produce the most compelling apps in the market. Join us for this webcast to learn about how IBM offers a solution that enables our clients to use continuous quality as an effective means of mobile application development. Featured Speaker: Leigh Williamson - IBM Distinguished Engineer You don't have to wait to get started...Start your free trial on Bluemix today! Or build something else in the Bluemix sandbox today!
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mobile quality, mobile solutions, mobile apps, mobile development, it management, knowledge management, enterprise applications, business technology
    
IBM

Business Success Plan for Unforeseen Failures

Published By: Cox Business     Published Date: Dec 19, 2016
Businesses need to plan for unforeseen events that can disrupt productivity, impair the customer experience, and possibly even threaten a business’s existence. A disruption every business needs to plan for is any event that destroys valuable data, inhibits access to data, or causes downtime of core applications. Consider the staggering amount of information your company stores electronically. What if an unforeseen event destroyed all financial records, client contacts, and application data? You wouldn’t be able to send customers accurate invoices. Your marketing efforts might be undermined. You would lack key metrics for measuring quality, profitability, and more. The losses could be staggering. In every aspect of life, it’s smart to plan for unexpected events. That’s especially true for two plans every business must have: a disaster recovery plan and a business continuity plan.
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Cox Business

Could Second Generation IVR Surveys replace Call Recording in FCR and Quality Monitoring?

Published By: Right First Time Contact Centre     Published Date: Mar 12, 2011
Examines how call recording-based quality monitoring can be improved with the addition of IVR Surveys
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ivr surveys, fcr, first contact resolution, customer research, contact center, contact centre
    
Right First Time Contact Centre

Creating a Safety Culture

Published By: SambaSaftey     Published Date: Mar 15, 2019
Today, it’s commonplace for companies to check the motor vehicle records (MVRs) of their drivers once a year. That’s considered due diligence. But what if one driver gets a moving violation or a citation for driving under the influence three weeks after the report was pulled? It could take months for that potentially costly issue to come to light. Likewise, a driver safety policy issued annually is typically worth about as much as the paper it’s written on. There is great potential in setting high standards and creating positive driving behaviors, but this must be a continual process informed by concrete policies, shared motivation to improve, useful data, and quality leadership. Fortunately, several important practices can help companies create a better safety culture –saving money, reducing risk and legal vulnerability, and keeping employees and communities safe. Here’s how.
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SambaSaftey

Critical Questions to Ask During your Reference Call

Published By: Marketo     Published Date: Nov 04, 2011
Knowing the right questions to ask makes a world of difference when making a purchase. To ensure you make the most out of your reference calls, use this list of valuable questions you should always ask. Topics range from CRM integration, support experience and implementing functions like lead scoring, lead nurturing and data quality.
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marketo, reference call, crm integration, white paper, marketing, data quality
    
Marketo

Digital Engagement in the Contact Center

Published By: Gameffective     Published Date: Feb 26, 2019
How to drive employee motivation and learning with gamification and feedback Digital engagement provides an exciting new way of breaking away from old paradigms to generate motivation, proficiency and engagement. In this white paper we will: * Provide ways to rethink call center agent motivation by using techniques like feedback, competition, adaptive learning and goals. * Take a look at what digital motivation looks like in the contact center from the point of view of a call center agent and his manager Using gamification can do much more than drive quality and performance. It also provides agents with much needed engagement, transparency, feedback and optimal use of best practices training.
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Gameffective

Diversity: A Competitive Edge for Business

Published By: Inspirus     Published Date: Oct 04, 2017
To reflect the needs of a diverse global market, companies need to encourage diversity and inclusion within their own organizations. Along with creating a more representative workforce, diversity also helps to build a more successful company. A two-year research study by Deloitte shows that companies who embrace diversity and inclusion in all aspects of their business statistically outperform their peers. Deloitte’s findings are in line with research carried out by Sodexo that highlighted the business benefits of gender equality. Workplaces that are gender-balanced show a higher employee engagement (+4 points), a stronger brand image (+5 points), increased gross profit (23%) and consistently higher organic growth (13%). Read this whitepaper to learn more about the ancillary benefits of adopting diversity programs for your workplace!
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Inspirus

Drowning in an IT backlog? Cut it by 50% in minutes

Published By: Quick Base     Published Date: Dec 18, 2017
IT leaders are in a tough spot. Business leaders need help improving processes, but IT needs to focus resources on its own mission-critical innovation projects. Over the past 18 months IT backlogs have risen by 29%, resulting in growing tensions between IT and the business. Across industries, IT leaders are increasingly turning to no-code application development to free themselves from the burden of the backlog. In this 30-minute webinar, Adam Hoover, Solutions Engineer at Quick Base, Inc. will discuss how a no-code application development platform can enable you to drastically reduce your backlog and keep your team focused on the projects that have the greatest impact. He’ll cover how to identify partnership opportunities between the business and IT – and share three effective models for working together while maintaining high quality across the IT ecosystem.
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Quick Base

eBook: The Truth About Cloud in Small Contact Centers

Published By: Genesys     Published Date: Feb 27, 2018
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organizations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large - a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realize a return on investment in as little as three months! Download this eBook and learn: • How to calculate ROI and time-to-value in different types of small contact center profiles • What factors to consider when selecting a cloud vendor • Three common myths about the cloud
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ebook, cloud, customer experience
    
Genesys

Elevate and Empower World Language Instructors

Published By: Rosetta Stone     Published Date: Nov 02, 2017
In October 2013, Getting Smart partnered with Rosetta Stone to release a report called “The Next Generation of World Language Learning.” The goal of the report was to create a vision for world language learning that acknowledged its role in global competency and to frame the vision inside broader shifts to personalized learning and blended instruction. Pointing to the potential of educational technology, we advocated for accessible, high-quality world language instruction for all students—from elementary through high school.
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Rosetta Stone

Energy Resilience: Building The Business Case

Published By: Centrica Business Solutions     Published Date: Aug 14, 2018
The energy landscape has become increasingly complex. Globally, we’re relying less on centralized, steady power sources – such as gas-fired and coal-fired power stations – and more on mixed, locally-distributed renewable energy supplies including solar, wind, tidal and battery. While this is positive for the environment and carbon emissions, it makes balancing power grids a much more complex task. Power quality and reliability becomes more variable in output, while demand for power continues to increase steadily. But when it comes to energy resilience, many organizations simply don’t know where to start. What solutions are available? Which are the best ones for their specific situation and physical premises? What will be their return on investment? Is it simply the cost of doing business, or is there actually a business case? The guide will give you the tools and data to build your understanding and quantify the benefit for your organization.
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energy, resilience, building, business, energy
    
Centrica Business Solutions

Ensure Demand Gen Success: Define Your Ideal Customer

Published By: Jigsaw     Published Date: Mar 15, 2010
One of the great myths in marketing & sales is that generating lots of 'leads' or 'awareness' for a product automatically translates into lots of new business. But quantity does not equal quality. The truth is this: if you don't have a clear denition of who your ideal customer is, why they buy, the language and stories that are meaningful to them, and where they live, you won't find them. Use this worksheet to help.
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jigsaw, gen, demand generation, awareness, leads, support, sales, targetingb2b
    
Jigsaw

Evolve IT: Why Performance Matters When Building Your New SD-WAN

Published By: Silver Peak     Published Date: Sep 26, 2016
As enterprise IT considers ways to improve WAN functionality and service levels while lowering costs, the interest in SD-WANs has dramatically increased. But not all SD-WANs are created equal. As new applications emerge, whether hosted on premise or in the cloud, demands on WAN throughput, efficiency, and reliability increase. Performance-driven SD-WANs significantly improve application performance and Quality of Service (QoS) making it even easier for enterprises to justify adopting SD-WAN solutions.
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sd-wan, networking, it management, network architecture, silver peak
    
Silver Peak

Evolve IT: Why Performance Matters When Building Your New SD-WAN

Published By: Silver Peak     Published Date: Feb 06, 2017
As enterprise IT considers ways to improve WAN functionality and service levels while lowering costs, the interest in SD-WANs has dramatically increased. But not all SD-WANs are created equal. As new applications emerge, whether hosted on premise or in the cloud, demands on WAN throughput, efficiency, and reliability increase. Performance-driven SD-WANs significantly improve application performance and Quality of Service (QoS) making it even easier for enterprises to justify adopting SD-WAN solutions.
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sd-wan, networking, it management, network architecture, silver peak
    
Silver Peak

Forrester Research on DevOps Quality Metrics that Matter

Published By: Tricentis     Published Date: Aug 19, 2019
The way that we develop and deliver software has changed dramatically in the past 5 years—but the metrics we use to measure quality remain largely the same. Despite seismic shifts in business expectations, development methodologies, system architectures, and team structures, most organizations still rely on quality metrics that were designed for a much different era. Every other aspect of application delivery has been scrutinized and optimized as we transform our processes for DevOps. Why not put quality metrics under the microscope as well? Are metrics like number of automated tests, test case coverage, and pass/fail rate important in the context of DevOps, where the goal is immediate insight into whether a given release candidate has an acceptable level of risk? What other metrics can help us ensure that the steady stream of updates don’t undermine the very user experience that we’re working so hard to enhance? To provide the DevOps community an objective perspective on what quality
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Tricentis

Gartner Magic Quadrant for Contact Center Workforce Optimization

Published By: Genesys     Published Date: Dec 11, 2013
Gartner recently released its Magic Quadrant for Contact Center Workforce Optimization, the annual report analyzing the workforce optimization industry. Gartner positions vendors based on Completeness of Vision and Ability to Execute. Genesys improved its 2013 position moving from Niche Player to the Challengers Quadrant. This report provides you with insights you need to determine the Workforce Optimization Solution that is right for your organization. Read Now.
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wfo, strategic planning, recruitment, workforce management, wfm, call recording and quality management, performance management, surveying, interaction analytics, magic quadrant, workforce optimization, genesys, networking, knowledge management, business process management, call center management, call center software, customer relationship management, customer satisfaction, system management software
    
Genesys

Getting SOA Right: SOA Healthchecks

Published By: IBM     Published Date: Mar 28, 2008
Ready or not, here comes SOA. More and more organizations are turning to SOA to speed application development, increase reusability across and beyond the enterprise, integrate historically separate systems resulting from acquisitions and mergers, and drive costs down and service quality up.
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software development, service oriented architecture
    
IBM

HCA Improves Efficiency, Gains Visibility and Centralizes Travel and Expense Processing with Concur

Published By: Concur Technologies     Published Date: Oct 01, 2015
Founded in 1968, Nashville-based HCA is the largest hospital system in the world, with 165 locally managed hospitals and 115 freestanding surgery centers in 20 states, China and England. Since its inception, HCA’s focus has always been centered on patient care, with an ongoing mission to deliver high-quality, cost-e?ective healthcare in the communities it serves.
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travel and expense processing, patient care, high-quality cost-effective healthcare
    
Concur Technologies

How Construction Technology is Saving Time, Money, and Jobs

Published By: Procore     Published Date: May 28, 2019
The successful construction companies of tomorrow will be those that have critically reviewed how they manage their business and how they run their projects, making changes to their systems and processes to become more efficient at delivering client value. Download this eBook to learn exactly how construction technology can help your business remain competitive by: ? Increasing efficiency and productivity ? Reducing delays and costs ? Enabling better communication and collaboration ? Improving customer satisfaction ? Engaging an ever-evolving, tech savvy workforce Procore is a construction management platform that improves efficiency and reduces risk by giving contractors complete control and visibility of their business. Project Management, Quality & Safety, Construction Financials, and Field Productivity tools give office and site-based users access to the information and functionality they need, on any mobile device. As a platform, Procore’s ability to integrate with other leading
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Procore

Image Manager

Published By: Akamai     Published Date: Mar 08, 2017
Engage online audiences with attractive images that are automatically optimized for both maximum visual quality and performance while reducing the cost and effort to transform and deliver web-ready images.
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online, quality, performance, cost, reducing cost, images, content, quality, engagement, online engagement
    
Akamai
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