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Magic Quadrant for the CRM Customer Engagement Center

Published By: salesforce.com     Published Date: May 30, 2013
At their most basic level, CRM CEC applications handle a wide range of tasks, including engaging customers and prospects across multiple channels, and handling trouble ticketing, order management, case management, advisory services, problem diagnostics and resolution, account management, and returns management.
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salesforce, crm, service cloud, cec, customer engagement, engagement center, engaging customers
    
salesforce.com

Magic Quadrant for the CRM Customer Engagement Center

Published By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
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best practices, customer support, business intelligence, business optimization, customer engaement, business management, business process management, customer interaction service
    
Pega

Magic Quadrant for Unified Communications as a Service 2016

Published By: 8x8 Inc.     Published Date: Nov 10, 2016
For the 5th year in a row, 8x8 is a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide. See what makes us different and why you should consider the cloud to expand or replace aging, inadequate business phone systems, meeting services, & contact center equipment.
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8x8 Inc.

Maintaining Oracle Database Performance in a Perfect Storm

Published By: Dell Software     Published Date: May 07, 2014
Concerned about the disruptive changes introduced by cloud, big data and mobile technologies? Read this new white paper to learn how Dell Foglight for Oracle can help Oracle DBAs embrace these challenges and transform the data center.
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database performance, cloud, big data, mobile technology, dell foglight, dbas, data center, virtualization
    
Dell Software

Managing complex computational workflows with IBM Platform LSF family

Published By: IBM     Published Date: Jul 19, 2016
IBM Platform LSF family provides a complete set of workload management capabilities for demanding, distributed HPC environments. In this video, we will learn how a genomics workflow can be managed in a multi-architecture, hybrid-cloud environment with the IBM Platform LSF family. Featuring IBM Platform Application Center and IBM Process Manager, learn how these add-on products can help to drive productivity through easy-to-use interfaces for managing complex computational workflow.
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ibm, analytics, ibm platform, lsf, ibm platform application center, software development, enterprise applications, data management
    
IBM

Managing the Virtualization Maturity Life

Published By: CA Virtualization/Automation     Published Date: May 25, 2011
This video describes that maturity lifecycle and the key management activities you will need to get past these tipping points, drive virtualization maturity and deliver virtualization success, at every stage of your virtualization lifecycle.
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virtualization project, private cloud, virtualization video, virtualization lifecycle, lifecycle management, data center design, it spending, project management
    
CA Virtualization/Automation

Market Trends: Take Advantage of Opportunities IoT Creates for Micro Data Centers at the Edge

Published By: Schneider Electric     Published Date: Oct 31, 2017
In some cases, adopting cloud IoT platform may make more sense where required processes, communication costs and cloud costs meet sufficient total cost of ownership against deploying MDC. Additionally, in situations that an end-user organization already has a secure room or a modular data center solution where infrastructure can be housed and/or the amount of infrastructure involved may be too small to benefit from power/cooling advantages of being housed in an MDC, the organization may not see a need for an MDC. An MDC is nothing more than a smaller form of a modular data center, and a number of providers have entered the modular data center solutions space in the past. These modular data center solution providers came into the market with high expectations for growth and ROI only to find that high sales were not forthcoming due to limited use cases, so many exited the space.
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algorithm analysis, buyer trend, iot, workloads, market, vendors, data centers
    
Schneider Electric

Migrating to the Cloud: When Should Your Business Make the Move?

Published By: QTS Data Centers     Published Date: Mar 31, 2015
Information technology is undergoing rapid change as organizations of all types begin to embrace the idea of moving computing infrastructure from on-premises to the cloud. It is easy to understand why the cloud has taken off faster than any technology phenomenon in recent memory. The cloud has the potential to reduce total cost of ownership (TCO) while enabling quicker responses to fast-moving markets and ever-changing customer needs. “Being able to flex your compute resources based on changes in volume and customer demand increases agility, making going to the cloud a very attractive proposition for our customers,” says Brian Johnston, chief technology officer for QTS in Overland Park, Kansas, a provider of data center solutions and fully managed services.
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qts, cloud, security, data transactions, cio report, cyber threats, security breaches, it leaders
    
QTS Data Centers

Mind the Gap! VMware vCloud Disaster Recover Solutions

Published By: CDW     Published Date: Aug 07, 2015
Like many, you may find that you lack the time and resources to adequately extend Disaster Recovery (DR) to safeguard all aspects of your organization. As a result, gaps in DR coverage put your business at risk.
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cloud, storage, data center, disaster recovery, database security, data warehousing, data center design and management
    
CDW

Modernize Your Microsoft Applications on Amazon Web Services

Published By: AWS     Published Date: Jun 15, 2016
The cloud is now the center of most enterprise IT strategies. Many enterprises find that a well-planned “lift and shift” move to the cloud results in an immediate business payoff. This whitepaper is intended for IT pros and business decision makers in Microsoft-centric organizations who want to take a cloud-based approach to IT and must modernize existing business-critical applications built on Microsoft Windows Server and Microsoft SQL Server. This paper covers the benefits of modernizing applications on Amazon Web Services (AWS) and how to get started on the journey.
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AWS

Modernize Your VMware Data Center with the Public Cloud

Published By: VMware     Published Date: Jul 01, 2016
This guide will help you leverage opportunities in the public cloud in ways that make sense no matter where you are on the cloud adoption spectrum. If you are running a VMware vSphere®-powered Data Center, it may be time to modernize your infrastructure with VMware vCloud® Air™, the ready-to-run public cloud for protecting, extending, and replacing on-premises vSphere workloads. Read the eBook for tips and tricks, lessons learned from other organizations, and links to additional resources to help you get started.
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vmware data center, vcloud air, vsphere, hybrid cloud, public cloud, private cloud, disaster recovery, data center extension
    
VMware

Modernize your Windows applications with containers on AWS

Published By: AWS     Published Date: Oct 01, 2019
By 2020, Gartner predicts 100% of new entrants to IT – and 80% of historical vendors – will offer subscription-based business models to their customers. These organizations are prioritizing the cloud over on-premises data centers and legacy software, so they can more efficiently deliver highly available, scalable, and cost-effective service offerings. To remain competitive, you need to modernize your approach to .NET development – and Amazon Web Services (AWS) is the ideal place to start. This whitepaper will explore best practices for containerizing your Windows workloads on AWS, including how to design your containers, which AWS services to leverage, and how to modernize your existing .NET applications for the cloud.
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AWS

Modernizing Data Protection for the Digital Business

Published By: Veritas     Published Date: Jan 03, 2019
The digital business continues to evolve. Investments in data analytics projects lead the way while traditional, proprietary infrastructures are being disrupted by cloud, open source and hyperconverged paradigms. These changes are forcing IT leaders to contend with greater workload diversity in the midst of tightening budgets. And while the workload [or] IT landscape is changing, the need for reliable data protection remains as crucial as ever to protect against, data corruption, human error, and malicious threats such as ransomware. Learn how Veritas can help you navigate through these obstacles. Join us to hear experts from ESG and Veritas discuss how the right data protection solution today can prepare you for tomorrow's business demands. You will learn: The key trends that are driving change in the digital business The most common causes of data loss in tomorrow’s multi-cloud data centers How to protect an increasingly diverse environment with minimal operational overhead
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Veritas

Modernizing Data Protection for the Digital Business

Published By: Veritas     Published Date: Jan 04, 2019
The digital business continues to evolve. Investments in data analytics projects lead the way while traditional, proprietary infrastructures are being disrupted by cloud, open source and hyperconverged paradigms. These changes are forcing IT leaders to contend with greater workload diversity in the midst of tightening budgets. And while the workload [or] IT landscape is changing, the need for reliable data protection remains as crucial as ever to protect against, data corruption, human error, and malicious threats such as ransomware. Learn how Veritas can help you navigate through these obstacles. Join us to hear experts from ESG and Veritas discuss how the right data protection solution today can prepare you for tomorrow's business demands. You will learn: The key trends that are driving change in the digital business The most common causes of data loss in tomorrow’s multi-cloud data centers How to protect an increasingly diverse environment with minimal operational overhead
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Veritas

Monitoring the Hybrid Cloud: Evolving to the Cloud SOC

Published By: IBM     Published Date: Apr 09, 2015
Hybrid cloud infrastructures and mobility are changing the rules of the game for IT security professionals. Read this paper to understand the requirements to adopting a new monitoring strategy to quickly detect attacks across the infrastructure you control in your data center, as well as what you don't control in the dynamic cloud.
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ibm, hybrid cloud, cloud computing, monitoring, detection, it security, data center security, business continuity
    
IBM

Moving Toward a Virtual Data Center

Published By: Datalink     Published Date: Jun 01, 2012
This white paper looks at the benefits of data center virtualization and addresses both public and private cloud strategies. The paper reviews the necessary steps in the evolution and how to successfully put those steps into motion.
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datalink, virtual, virtualization, data center, public cloud, private cloud, cloud, evolution
    
Datalink

Moving your applications to hybrid cloud—data center modernization migration solutions

Published By: HPE APAC     Published Date: Jun 16, 2017
Read this white paper to discover the benefits of moving your applications to hybrid cloud.
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HPE APAC

Multi-cloud Customer Care and the Emergence of Cloud Brokers

Published By: Interactive Intelligence     Published Date: Oct 10, 2012
Read what you can do to successfully move your customer care infrastructure to the cloud, from J.R. Simmons of COMgroup, Inc. and Jason Alley of Interactive Intelligence.
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customer care, cloud brokers, caas, communications as a service, contact center applications, customer experience management, business technology
    
Interactive Intelligence

Multi-Cloud Load Balancing for Dummies

Published By: Avi Networks     Published Date: Mar 06, 2019
Software-defined architectures have transformed enterprises seeking to become application-centric, with many modern data centers now running a combination of cloud-native applications based on microservices architectures alongside traditional applications. With application owners seeking publiccloud- like simplicity and flexibility in their own data centers, IT teams are under pressure to deliver services and resolve application issues quickly, while simultaneously reducing provisioning time for new applications and lowering costs for application services.
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Avi Networks

Multicloud Storage for Dummies

Published By: Hewlett Packard Enterprise     Published Date: Feb 05, 2018
The new Multicloud Storage for Dummies consists of five short chapters that explore the following: - How the multicloud storage model aligns with modern business and IT initiatives - Common barriers to cloud adoption and how a multicloud storage model addresses them - How to build a multicloud data center - What to look for in multicloud storage services - Real-world multicloud use cases
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hpe, multicloud, storage, private cloud, public cloud, digital
    
Hewlett Packard Enterprise

Multicloud Storage for Dummies - 2nd HPE Special Edition

Published By: Hewlett Packard Enterprise     Published Date: May 04, 2018
Multicloud Storage for Dummies consists of five short chapters that explore the following: - How the multicloud storage model aligns with modern business and IT initiatives - Common barriers to cloud adoption and how a multicloud storage model addresses them - How to build a multicloud data center - What to look for in multicloud storage services - Real-world multicloud use cases
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Hewlett Packard Enterprise

Multicloud Storage for Dummies - 2nd HPE Special Edition

Published By: Hewlett Packard Enterprise     Published Date: Aug 23, 2018
"Multicloud Storage for Dummies consists of five short chapters that explore the following: - How the multicloud storage model aligns with modern business and IT initiatives - Common barriers to cloud adoption and how a multicloud storage model addresses them - How to build a multicloud data center - What to look for in multicloud storage services - Real-world multicloud use cases
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Hewlett Packard Enterprise

Multicloud Storage for Dummies Book

Published By: Hewlett Packard Enterprise     Published Date: Jan 31, 2019
Accelerate Digital Transformation. Make data center infrastructure cloud-ready. Optimize storage across clouds and data centers.
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Hewlett Packard Enterprise

Multicloud Storage for Dummies Book

Published By: Hewlett Packard Enterprise     Published Date: Jan 31, 2019
Accelerate Digital Transformation. Make data center infrastructure cloud-ready. Optimize storage across clouds and data centers.
Tags : 
    
Hewlett Packard Enterprise

Navigating the Multi-Cloud Threat Landscape: Good News and Bad News

Published By: F5 Networks Inc     Published Date: Mar 30, 2018
With the rate of cloud spending predicted to outpace overall IT spending six to one over the next few years, organizations are rightly concerned about ensuring that applications in the cloud enjoy the same level of security as apps deployed in data centers. Using the public cloud does alter your attack surface area—and leveraging multiple public and private clouds (aka multi-cloud) does so even more. Some threats get bigger, some get smaller. Some even go away, or at least drift out of your control, while new threats should move front and center in your security thinking.
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cloud, landscape, navigation, security, technology, applications
    
F5 Networks Inc
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