customer brief

Results 26 - 50 of 63Sort Results By: Published Date | Title | Company Name

Four Steps to Implement a Next-Generation B2B e-Commerce Strategy

Published By: IBM     Published Date: Jun 07, 2012
You need a single view of the customer, inventory orders and shipments everywhere - across all channels, from order initiation through to fulfillment, including returns. So you know exactly what you need, where you need it and when. Access the perfect order briefcase to learn how you can achieve.
Tags : 
e-commerce, b2b, commerce, ibm, inventory, customer, b2b, marketing
    
IBM

Future-proof your customer experience and mitigate the risks of outdated contact center technology

Published By: Genesys     Published Date: Jun 19, 2019
Success is defined by the quality of your customer relationships. Outdated infrastructure hinders your ability to deliver consistent service across all channels and touchpoints. With rising customer and business demands, you might not have time to wait and see what long-term options a vendor will offer, and when. Proven, market-leading customer experience solutions let you optimize customer engagement across existing channels. And with a partner who’s focused on both innovation and your success, you can future-proof your business as it evolves. Read this executive brief to learn how to incorporate an open, stable and proven customer experience platform—and provider. Discover the advantages of a proven prescriptive migration methodology that will guide your successful customer experience transformation, including: Establishing a solid foundation for customer engagement channels and touchpoints as they emerge Extending omnichannel engagement across departments and processes outside of
Tags : 
    
Genesys

Grow Your Revenue Faster With This Simple Billing Assessment Guide

Published By: BillingPlatform     Published Date: Apr 18, 2019
Every Billing Platform Looks the Same… Unless You Know What To Ask. Read this exclusive whitepaper to explore the billing capabilities that can mean the difference between business success or customer fatigue. This executive brief describes: • The most important capabilities in any billing solution. • How the major billing solution vendors differ in each area. • The exact questions to ask vendors...including your current vendor. This whitepaper outlines the areas to consider when evaluating billing solutions. For each, we provide a description of the area, an explanation of the range of differentiation between billing vendors, and when to consider one approach over another. We also give you the exact questions to ask.
Tags : 
    
BillingPlatform

How location data boosts ad relevance: a case study with adsquare

Published By: HERE Technologies     Published Date: Dec 06, 2018
adsquare offers brands insights into customer behaviors and footfall to underpin digital marketing campaigns. Using a detailed brief of the audience the brand wishes to reach, adsquare gathers data from a range of mobile, online and offline sources. This rich data gives a brand a stronger opportunity to create relevant campaigns for their audiences. It is critical to adsquare’s success that its data sources are reliable. As the world’s leading location platform in 2018 (Source: Ovum and Counterpoint Research annual indexes) HERE is building and sharing real-time location intelligence with adsquare which reveals patterns to show how and why customers make transactions in specific places.
Tags : 
location data, ad tech, location targeting
    
HERE Technologies

How to Thrive in the Digital Economy — Insights from API Program Experts

Published By: Google Apigee APAC     Published Date: Jun 10, 2019
How Six Companies Innovate with API Management Companies are hungry for ways to innovate in the digital age, and as enterprises have experimented with new technologies, it’s become clear that success requires expanding the reach of digital assets beyond a business’s internal talent. The connected experiences that customers demand occur across a range of channels, and the people building those experiences can be a developer building a mobile app in her garage just as easily as an IT engineer. Businesses need to make their digital assets leverageable to more developers so they can build more digital experiences across more channels, scalably and securely, to engage more customers. In this brief, we explore the diverse ways that innovation leaders have leveraged APIs to transform the way their companies do business. Download this brief to learn more about how to use the power of APIs to open new business channels for your company.
Tags : 
    
Google Apigee APAC

HP Proactive Care Support for Gen9 Servers Customer Brief

Published By: HP     Published Date: Nov 05, 2014
HP Proactive Care helps prevent problems and stabilize IT by utilizing secure, realtime, predictive analytics and proactive consultations when your products are connected to HP. Benefits include: • Problem prevention • Predictive analytics for proactive reports • Personalized consultation with a Technical Account Manager • Rapid access to advanced technical experts Download this customer brief now.
Tags : 
proactive care, it stability, problem protection, reduce risks, prevent it issues, care service, gen9, customer brief
    
HP

IBM Doubles Down on Hybrid Cloud at IBM InterConnect 2015: PureApplication Enterprise Grade System,

Published By: IBM     Published Date: Apr 11, 2016
IBM’s 2015 annual February customer conference was a massive event combining multiple conferences of yesteryear. This EMA impact brief discusses IBM’s hybrid cloud strategy at a high level with particular focus on IBM’s latest announcements related to the PureApplication portfolio.
Tags : 
ibm, ibm pureapplication, ema, application platform, software development, enterprise applications, cloud computing, business technology
    
IBM

Insight: Revenue acceleration for digital leaders - is your organisation keeping up?

Published By: KPMG     Published Date: Jun 06, 2019
Companies that use digital technologies to drive agility and responsiveness, and enhance the customer experience achieve higher revenue growth than their competitors. Find out how. Read this briefing to discover: • how digital leaders are different from the average organisation • key characteristics of digital leaders • how the CIO can become the agent for digital change.
Tags : 
    
KPMG

Making the Most of Your CRM: How Best-in-Class Sales Teams Maximize Revenue and Customer Experience

Published By: Oracle     Published Date: Mar 18, 2014
Customer relationship management (CRM) deployments are most effective when they legitimately support all three words that make up the acronym itself. Customers of the modern business-to-business (B2B) enterprise benefit when they purchase goods and services from companies who are focused on the buyer’s experience. Internal relationships within the selling organization are more effectively maintained when all customer-facing stakeholders have access to the rich data contained in a well-maintained CRM. And the management of the enterprise providing solutions can run their business like a finely-tuned machine when the maximum levels of visibility into customers and accounts are clear and accurate. This Research Brief combines research from a number of Aberdeen Sales Effectiveness research data sets, to create a holistic view of the most effectively deployed CRM systems.
Tags : 
oracle, customer relationship management, crm, b2b, internal relationships, sales effectiveness, sales teams, sales strategy
    
Oracle

Marketing Productivity Redefined

Published By: Aprimo, Inc.     Published Date: Dec 19, 2008
While marketers usually look first to customer facing applications when making technology acquisitions, taking into account the entire marketing value chain--from strategic brief to a personalized communication--is the best way to look at achieving marketing ROI. Too often, investments in customer facing technology fail to account for operational burdens created upstream in the marketing process.
Tags : 
aprimo, marketing productivity, marketing value chain, marketing execution, marketing efficiency, data management, network performance, network performance management
    
Aprimo, Inc.

Meeting Market Demands for Delivery of Innovative, New Application Services

Published By: CA Technologies     Published Date: Jun 04, 2015
In today’s fast-moving, ultra-competitive business landscape, the days of enterprises spending months—or even years—building, testing and releasing an application, service or new set of capabilities to the market are over. Customers, technology users and the market as a whole are more nimble than ever before, and their demands for innovative new functionality have grown in concert. In other words, customers are no longer content to wait for the next big release—nor are they willing to deal with glitches and defects when it arrives. In this brief you will learn how an enterprise release automation solution can help your organization simplify and accelerate your application delivery processes.
Tags : 
    
CA Technologies

Modern, High Velocity Application Delivery

Published By: CA Technologies     Published Date: Jun 09, 2015
Today’s organizations are challenged to be the first to market with ‘The Next Big Thing’. They must innovate with new and unique services to satisfy customer demands and differentiate themselves in the marketplace. Software drives that innovation and has turned every organization into a software organization. This Executive Brief describes how the efficient collaboration between the development and IT operations teams can bring high-quality applications to market as quickly as possible. The CA Application Delivery suite helps organizations achieve collaborative DevOps through innovative technology tools used to: •Accelerate application development by removing constraints with CA LISA® Service Virtualization. •Expedite release time with CA LISA® Release Automation. •Improve application testing and quality with CA LISA® Pathfinder
Tags : 
    
CA Technologies

New SANS 20 Updates Require Keys and Certificates Be Protected

Published By: Venafi     Published Date: Mar 26, 2015
The SANS 20 Critical Security Controls for Effective Cyber Defense offers a blueprint of prioritized guidance to reduce risk. New updates to the SANS 20 signify the growing need to secure digital certificates and cryptographic keys to preserve trusted communications for all of your critical systems and your organization’s interactions with customers and partners. Too often cyberattacks on keys and certificates are successful because basic security controls are not present or not properly configured. Download the Solution Brief to learn how you can effectively build scalable controls and reduce risk: • Manage the rapid growth in certificates • Gain visibility into where keys and certificates are located • Secure your certificates against cyberattacks • Enforce automation of certificate issuance and renewal
Tags : 
sans 20, security controls, cyber defense, cyber attacks, secure digital certificates, cryptographic keys, automation
    
Venafi

On Premise Business Intelligence Solutions from SAP: Statement of Direction

Published By: SAP     Published Date: Jul 18, 2016
As your business transitions to a digital enterprise, you can start to give your employees, partners, and customers immediate, data-driven, and even predictive insight into what’s going on – in a way that’s relevant for them. Strategic use of on premise and cloud-based analytics accelerates this process. Read the solution brief to see how SAP is continuing to invest in on premise solutions as part of their effort to reimagine analytics.
Tags : 
    
SAP

Oracle Roadmap to Modern (RTM) Customer Service

Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
You know what you need to do—provide personalized service anytime, anywhere, on any device. You know why you need to do it—a 10 percent increase in your customer experience score can translate into an additional $1B in revenue! The issue is, “How to get from where you are today, to where you need to be?” That’s where Oracle’s Roadmap to Modern Customer Service (RTM) can help. The RTM framework enables you to determine your current stage of customer service maturity and map out your steps for getting to the next level. To help get you started, here is a brief overview of the three stages of customer service maturity.
Tags : 
oracle, service cloud, customer service, customer engagement, application integration, best practices, business intelligence, customer satisfaction
    
Oracle Service Cloud

Predictive Analytics in Customer Experience: The Secret to Great Customer Relationships

Published By: IBM     Published Date: Jan 18, 2017
Many companies can't predict which customer they will retain or which customers will increase their spend. With predictive analytics they can. This knowledge brief from Aberdeeon Group highlights research findings that show organizations which apply predictive analytics are able to: Establish timely and accurate insights into customer behavior. Empower employees to do their jobs more effectively. Encourage more repeat business and higher wallet share
Tags : 
predictive analytics, customer experience, customer relationships, customer retention, customer behavior, residual business
    
IBM

Protecting PoS Environments Against Multi-Stage Attacks

Published By: Symantec Corporation     Published Date: Jun 24, 2014
News headlines have been inundated with stories of massive personal and credit card data breaches. The rising intensity and sophisticated nature of cyber attacks has created a hostile and precarious environment for businesses charged with protecting their customers’ personal data. The lucrative business of selling credit card data on the black market has made point-of-sale (PoS) devices, PoS environments, and web kiosks a prime target for cybercriminals. Read this solution brief to learn how to protect your network and PoS terminal and web kiosk endpoints from costly multi-stage cyber attacks.
Tags : 
security, pos, data, malware, cyber attacks, point-of-sale, software development
    
Symantec Corporation

Reasons Why Executives Choose SAP Commerce Cloud

Published By: Google - SAP     Published Date: Nov 01, 2019
"You want to retain your customers for life, but how do you ensure your customer experiences are consistent and coordinated across multiple channels and applications? Only SAP offers a single platform that delivers great digital commerce experiences across all channels, increases productivity and reduces total cost of ownership (TCO). In addition, the SAP Commerce Cloud solution addresses the unique requirements of your industry and all go-to-market business models. Download the executive brief and check out why more executives are choosing SAP software for their commerce strategy. Reasons Why Executives Choose SAP Commerce Cloud"
Tags : 
    
Google - SAP

Research Reveals Web Browser is Pivotal Aspect of Endpoint Security Strategy.

Published By: Google Chrome Enterprise     Published Date: May 04, 2018
As companies embrace cloud services and encourage employee mobility, digital interactions with company resources have become more distributed and virtualized, blurring the traditional concept of the endpoint. Forrester Research surveyed 1000+ IT professionals to better understand how endpoint security challenges are changing for enterprises. To protect company and customer data, it is increasingly necessary for enterprises to revisit how they approach endpoint security. Read the research brief to uncover key trends in enterprise security, and how IT can protect their enterprise through a more secure and managed web browser.
Tags : 
    
Google Chrome Enterprise

Return on Knowledge: Measuring the Business Benefits of Knowledge Management for Customer Support

Published By: RightAnswers     Published Date: Sep 11, 2013
Customer service for B2B is challenging: products and services can be complex and the knowledge needed to solve customer problems is often fragmented throughout an organization. But effective knowledge management empowers customer service reps – and even customers themselves – while providing measurable benefits to your business. It enables quick, accurate and consistent customer solutions. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”
Tags : 
return on knowledge, knowledge management, rightanswers, knowledge, measuring business benefits, crm, customer relationship management, crm
    
RightAnswers

Sales Case Study Sampler 2016

Published By: DocuSign     Published Date: Mar 23, 2016
Compilation of three customer success stories for: LinkedIn, Cision, and HotelTonight, plus DocuSign for Sales Department Brief.
Tags : 
    
DocuSign

Sales Customer Success Stories

Published By: DocuSign     Published Date: Apr 12, 2017
Compilation of three customer success stories for: LinkedIn, Cision, and HotelTonight, plus DocuSign for Sales Department Brief.
Tags : 
    
DocuSign

Sales Executive Strategy Brief - Customer Experience

Published By: Oracle     Published Date: Nov 05, 2013
Research and analysis shows that 57 percent of B2B buying steps are completed before a buyer even connects with a salesperson. The role that the sales organization plays in B2B buying cycles has become even more critical. Consistency is necessary through every customer touch point and forms the basis for great customer experiences. In this executive strategy brief, we will explore customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience.
Tags : 
b2b, sales, customer service, customer experience, business to business, integrated communications, business analytics, business integration
    
Oracle

Sales Executive Strategy Brief: Customer Experience

Published By: Oracle     Published Date: Nov 05, 2013
Research and analysis shows that 57 percent of B2B buying steps are completed before a buyer even connects with a salesperson. The role that the sales organization plays in B2B buying cycles has become even more critical. Consistency is necessary through every customer touch point and forms the basis for great customer experiences. In this executive strategy brief, we will explore customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience.
Tags : 
b2b, sales, customer service, customer experience, business to business, integrated communications, business analytics, collaboration
    
Oracle

Sales Executive Strategy Brief: Customer Experience

Published By: Oracle     Published Date: Nov 05, 2013
Research and analysis shows that 57 percent of B2B buying steps are completed before a buyer even connects with a salesperson. The role that the sales organization plays in B2B buying cycles has become even more critical. Consistency is necessary through every customer touch point and forms the basis for great customer experiences. In this executive strategy brief, we will explore customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience.
Tags : 
b2b, sales, customer service, customer experience, business to business, integrated communications, business analytics, business integration
    
Oracle
Start   Previous    1 2 3    Next    End
Search      

Add Research

Get your company's research in the hands of targeted business professionals.