customer profitability

Results 1 - 25 of 103Sort Results By: Published Date | Title | Company Name

4 Reasons to Make a Move Now: Why it's Time for Manufacturers to Leave Their Legacy ERP Behind

Published By: Epicor     Published Date: Jan 09, 2019
The plan is to move what you currently have onto a platform that gives you new capabilities to better support your transformation goals. Aberdeen Group has found that those who stay up to date with their ERP are, for example, almost three times as likely to have mobile ERP functionality, twice as likely to have integrated ERP and eCommerce, and five times more likely to have social business capabilities.1 Is it time for you to take the next step on your journey by moving to the Epicor ERP system? Consider these questions: XX How much time and money could your business save by eliminating inefficient processes, increasing worker productivity, and improving customer service? XX What goals can you achieve when your core software is integrated with Industry 4 .0 technologies to support the factory of the future? XX What would your business look like if you had real-time information to make informed business decisions that drive growth and profitability?
Tags : 
    
Epicor

4 Ways the Connected Associate Can Transform the Shopper Experience

Published By: Zebra Technologies     Published Date: Sep 05, 2018
The retail shopper is changing rapidly. To keep up, so must the retail industry. The internet, online shopping, mobile communications, smartphones, tablets and more turning traditional shoppers into something else entirely: connected shoppers. Today’s shoppers can now shop online, on either a computer or mobile device, as well as in brick-and-mortar stores. For retailers, the implications are huge. In this complex new environment, there are two vital questions. First, as a retailer, how do you create differentiated value that will enable you to stand out from the crowd? Second, how can you strengthen customer relationships, build loyalty, increase sales and maximize profitability?
Tags : 
    
Zebra Technologies

4 Ways to Empower Agents to Deliver Great Customer Experiences

Published By: Five9     Published Date: Jun 14, 2019
An empowered agent workforce that delivers amazing customer experiences makes the difference when customer loyalty is on the line. There is a strong link between customer experience, customer loyalty, and business profitability. That’s why organizations in every industry strive to deliver experiences that customers love. Where is your organization today and how can you lead the digital transformation of customer experience in a way that truly empowers contact center agents to deliver the kind of service that will grow revenue and increase word of mouth about your brand? In this paper, we’ll explore four ways to help you achieve this goal.
Tags : 
    
Five9

4 Ways to Empower Agents to Deliver Great Customer Experiences

Published By: Five9     Published Date: Oct 29, 2019
An empowered agent workforce that delivers amazing customer experiences makes the difference when customer loyalty is on the line. There is a strong link between customer experience, customer loyalty, and business profitability. That’s why organizations in every industry strive to deliver experiences that customers love. Where is your organization today and how can you lead the digital transformation of customer experience in a way that truly empowers contact center agents to deliver the kind of service that will grow revenue and increase word of mouth about your brand? In this paper, we’ll explore four ways to help you achieve this goal
Tags : 
    
Five9

5 Ways to Improve Customer Experience

Published By: OracleSMB     Published Date: Jan 04, 2018
Every company provides a customer experience (CX), whether consciously or not. In today’s “Era of the Customer,” the experience your customers have determines your company’s competitiveness, profitability, and growth rate. Improving CX is a smart move for growing businesses. Learn the five things you can do right now to differentiate your company in a way that is hard for competitors to overcome—no matter their size.
Tags : 
    
OracleSMB

Acquire, Grow and Retain Customers: The Business Imperative for Big Data & Analytics

Published By: IBM     Published Date: Feb 19, 2015
Read how Big Data and Analytics can help businesses deliver on customer needs, acquire customers, increase profitability and help retain the most valuable customers.
Tags : 
big data, business analytics, customer retention, customer aquisition, it management, enterprise applications, data management
    
IBM

Advantage cloud: The clear path to modernizing B2B integration

Published By: IBM     Published Date: May 26, 2017
Business executives and managers at business-to-business (B2B) enterprises care about time, money, competitive advantage, customer loyalty and growth. Few pay much attention to the vital IT infrastructure that supports transactions and collaboration with trading partners—though that B2B backbone directly affects performance and profitability. In fact, just 26 percent of business managers view B2B integration as a competitive differentiator, according to a study for IBM by Vanson Bourne, a research consultancy. As a result, many enterprises continue to utilize manual and error-prone emails, faxes and file transfers for B2B transactions. Reliance on complex, brittle and antiquated systems to exchange critical data impacts time to market, cost-efficiency and satisfaction across suppliers and end-customers. Modernization of B2B integration in recent years has moved forward in fits and starts, often undermined by competing priorities and misalignment between business and IT managers.
Tags : 
b2b integration, customer loyalty, ibm, customer growth
    
IBM

Analytics Toolkit for Marketers vignette: Easily Identify the Right Customers and Improve Campaign

Published By: IBM Software     Published Date: Sep 13, 2011
As marketing programs become more expensive, and response and conversion rates plummet, knowing your customers is key to maximizing the profitability of your direct marketing campaigns. View this brief video to learn how you can gain valuable insight into your customers' behaviors and more accurately predict how they will respond to your marketing efforts.
Tags : 
ibm, analytics toolkit, marketers, customer behavior, technology, profitability, business analytics, business intelligence
    
IBM Software

Automated Uplift: Welcome to the Future of Web Marketing

Published By: Omniture     Published Date: Oct 10, 2007
Wish you could target your online customers on a 1-to-1 basis? Now you can. Learn how on-site behavioral targeting from Omniture Touch Clarity can help you to achieve 40-200% automated uplift in revenue, conversion rates or profitability. It pays be more relevant.
Tags : 
behavior, behavioral, behavioral marketing, behavioral targeting, target, targeting, omniture
    
Omniture

Automating Trigger Marketing

Published By: iKnowtion     Published Date: Nov 17, 2011
Learn how a financial services company can retain critical customer assets, and their method for predicting customers that will transfer assets in and out of accounts and the expected amounts.
Tags : 
customer intelligence, customer loyalty, crm solutions, customer profiling, probability choice models, trigger marketing, financial services, profitability
    
iKnowtion

Build your business on the four pillars of predictive analytics

Published By: IBM     Published Date: Oct 26, 2016
Predictive analytics transforms organizations. Watch this video to see how predictive analytics can improve outcomes in four strategic areas critical to the success of your business: - Customer satisfaction and retention - More effective HR processes - Fraud and threat detection and prevention - Revenue growth and profitability
Tags : 
ibm, analytics, predictive analytics, enterprise applications, business technology
    
IBM

Building a Platform for Digital Insurance

Published By: MuleSoft     Published Date: Sep 12, 2019
Digital insurance platforms enable insurance companies to connect with their ecosystem of customers, partners, and vendors on a single, unified platform. Hear firsthand from CTO Ben Turner how Legal and General’s digital insurance platform helped the company diversify product offerings, and scale quickly to meet customer expectations. Key Takeaways: How industry leaders have digitally transformed insurance offerings with a platform business model. How to build an integrated insurance platform to connect your ecosystem of suppliers and exceed customer expectations. Best practices to increase customer retention and profitability with a single view of the customer. Presented by: Ben Turner, CTO, Legal and General Dan Snowdon, UK&I Financial Services Marketing Lead, MuleSoft Angie Lee Campos, Global Financial Services and Insurance Lead, MuleSoft
Tags : 
    
MuleSoft

Business analytics in banking: Three ways to win

Published By: IBM     Published Date: Feb 03, 2015
Find out how banks are increasing customer profitability, improving operational efficiency and managing risk more effectively with IBM Business Analytics software.
Tags : 
customer profitability, operational efficiency, business analytics, banking, risk management, security, it management, knowledge management
    
IBM

Business Analytics: IBM Customer Profitability Analytics Solution

Published By: IBM     Published Date: Feb 03, 2015
Learn how the IBM Customer Profitability solution can help banks maximize the value of their customer base by understanding the interconnected factors that influence profitability through a single, at-glance-view.
Tags : 
business analytics, customer profitability, customer base solutions, profitability analytics, customer lifecycle, security, it management, enterprise applications
    
IBM

Business Intelligence: The Definitive Guide for Midsize Organizations.

Published By: SAP Inc.     Published Date: Jun 16, 2009
Your organization's focus has been on acquiring customers, increasing revenues and profitability, and outpacing the competition. And while your organization has continued to improve its operating efficiencies (sometimes by quickly learning from past mistakes), you feel your company should be spending more time analyzing what’s going on and planning for the future.
Tags : 
business intelligence, sap, enterprise applications, international computing
    
SAP Inc.

Business Success Plan for Unforeseen Failures

Published By: Cox Business     Published Date: Dec 19, 2016
Businesses need to plan for unforeseen events that can disrupt productivity, impair the customer experience, and possibly even threaten a business’s existence. A disruption every business needs to plan for is any event that destroys valuable data, inhibits access to data, or causes downtime of core applications. Consider the staggering amount of information your company stores electronically. What if an unforeseen event destroyed all financial records, client contacts, and application data? You wouldn’t be able to send customers accurate invoices. Your marketing efforts might be undermined. You would lack key metrics for measuring quality, profitability, and more. The losses could be staggering. In every aspect of life, it’s smart to plan for unexpected events. That’s especially true for two plans every business must have: a disaster recovery plan and a business continuity plan.
Tags : 
    
Cox Business

Case Study: Meka Pro Harnesses Analytics to Improve Profitability of Manufacturing Projects

Published By: IBM     Published Date: Jan 09, 2014
To operate effectively in different markets, Finnish manufacturer Meka Pro needed to be able to adjust its pricing and manufacturing strategies to each locality, but had no insight into their own data. Read this case study to learn how Meka Pro used IBM® Cognos® software modules to make faster, better business decisions and improve profitability.
Tags : 
ibm, meka pro, analytics, improve profitability, manufacturing projects, business strategy, competition support, manufacturing strategies
    
IBM

Cashing in on Customer Insight

Published By: IBM     Published Date: Aug 06, 2012
With customer analytics-including predictive analytics, social analytics, business intelligence, and decision management-companies are empowered to improve the customer experience and maximize business outcomes by being proactive, rather than reactive. Comments made in social channels about a perceived problem with a checkout tool on a company's website, for example, can alert company decision-makers about a potential issue before it hits the contact center.
Tags : 
customer analytics, loyalty, profitability, revenue, ibm, transaction data, customer survey data, demographics
    
IBM

Connecting Market Segments to Your Database Customers

Published By: iKnowtion     Published Date: Nov 09, 2011
The financial services marketplace has changed dramatically, prompting many to review their marketing strategies. Find out how market segmentation, customer profitability, and customer mapping were used to help this company deliver desirable value propositions to customers.
Tags : 
crm strategies, market segments, customer mapping, profitability, value propositions, financial services, marketing strategies, analytics
    
iKnowtion

Considering CRM solutions? First understand CRM best practices

Published By: Sage SalesLogix     Published Date: May 28, 2009
Before committing to a CRM purchase and implementation, it's good to know the experience of those who have already "been there, done that." It can save time and prevent costly missteps.
Tags : 
crm, customer relationship management, customer centric, customer-centric, customer service, service, retention, loyalty
    
Sage SalesLogix

Convergex Trades Up for Better Exchange Monitoring, Compliance Surveillance, and Development

Published By: TIBCO Software     Published Date: Feb 28, 2019
“Convergex takes a great deal of pride in making its clients’ interests and service needs of top priority,” says CIO Ann Neidenbach. “We like to tackle the industry’s toughest challenges—from complex trades to complex business solutions. Since regulation changes in 2008, there’s been a proliferation of places to trade. In the US alone, there are over 50 light pool (LIT) and dark markets. This makes it incredibly expensive, complicated, and very difficult for our customers to find best execution. They’re seeking liquidity and trying to figure out the best place to fill their orders. We’re trying to simplify that for them. “Convergex historically had consisted of several different affiliated companies, which meant that we had silos of trading systems, technology solutions and data. As a result, it was difficult to understand the revenue and profitability for each client across our businesses.” “My number one objective is to help us improve operational efficiencies, and I’m doing that in
Tags : 
    
TIBCO Software

CRM Customer Panel Video - Competitive B2B and B2C Relationship Management

Published By: IBM ILOG.     Published Date: Jul 14, 2009
Increase success at point-of-contact with more frequent and focused cross-sell and upsell improve customer and partner satisfaction with better service and support. Increase revenue, profitability and wallet-share through greater acceptance. Improve auditability with consolidation of siloed and divisional approaches. Learn more today!
Tags : 
ibm, ilog brms, objective, organization, automate, experience, interaction, companys best sales customer service
    
IBM ILOG.

CRM Software: Reasons to Optimize

Published By: Vendor Guru     Published Date: Dec 21, 2007
Managing customer relationships profitably is a challenge many businesses face. Increasingly available information and customer choices translate into a decrease in automatic loyalty. New distribution and communication channels create more complex customer interactions. Implementing powerful technology enablers may be prohibitively expensive for many firms.
Tags : 
crm, customer relationship management, crm solution, crm software, loyalty, customer loyalty, customer satisfaction, customer interaction
    
Vendor Guru

CRM Without Compromise: A Strategy for Profitable Growth

Published By: SAP     Published Date: Mar 29, 2011
Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value - where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability.
Tags : 
sap crm, ecosystem, crm deployment, crm culture, customer relationship management, supply chain management, employee performance management
    
SAP

CRM Without Compromise: A Strategy for Profitable Growth.

Published By: SAP Inc.     Published Date: Jun 16, 2009
CRM is a business strategy that helps organizations cope with three of today´s most urgent business imperatives generating new growth, attaining operational excellence and enhancing competitive agility.
Tags : 
crm, customer relationship management, customer centric, customer-centric, customer service, service, retention, loyalty
    
SAP Inc.
Start   Previous   1 2 3 4 5    Next    End
Search      

Add Research

Get your company's research in the hands of targeted business professionals.