customer relationship management

Results 276 - 300 of 365Sort Results By: Published Date | Title | Company Name

Provide Multi-Channel Customer Service with Zendesk

Published By: Zendesk     Published Date: Aug 31, 2017
Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service. It’s a paradoxical challenge for companies, one brought about by increasing levels of consumer expectations and the fast changing technical landscape of customer communications. Learn how you can provide personalized customer service in a rapidly changing technical landscape with Zendesk.
Tags : 
customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk

Questions to Ask When Choosing a Customer Relationship Management Solution

Published By: Vendor Guru     Published Date: Dec 21, 2007
Small and medium businesses (SMBs) continue to fuel demand for customer relationship management (CRM) systems, and more software firms are stepping up to offer appropriate technologies. SMBs, defined as companies with 1,000 or fewer employees, are searching for CRM solutions that will allow them to satisfy customers, control costs, and comply with various government regulations. But when choosing CRM software, it’s important to keep in mind that the needs of small and medium businesses aren’t always the same.
Tags : 
customer satisfaction, customer retention, crm, crm solution, customer relationship, customer service, vendorguru, vendor guru
    
Vendor Guru

Recessionary Marketing: Automation Makes It Click

Published By: Silverpop Engage B2B     Published Date: May 19, 2009
Smaller budgets. Fewer personnel. More pressure to show value. As the recession lingers on, B2B marketers are being called upon to deliver bigger, faster, cheaper results with less resources. But the current economic climate means even companies able to make high-dollar purchases will require more touch points to nurture them through the buying process. Today's business buyers are cautiously working to make smarter, more informed decisions.
Tags : 
silverpop, engage, roi, metrics, email marketing, opens, clicks, recession
    
Silverpop Engage B2B

Reinventing the Web Channel to Maximize B2B Sales and Customer Satisfaction

Published By: Oracle     Published Date: Feb 28, 2012
This white paper describes how B2B organizations can use B2B online commerce to lower costs, retain customers, grow the business, and reduce complexity for customers-all essential activities for competing in the evolving marketplace.
Tags : 
on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
Oracle

Research Report: IBM NeXtScale System

Published By: Sirius Computer Solutions, Inc.     Published Date: Jul 08, 2014
In this Research Report, Clabby Analytics takes a closer look at IBM’s new NeXtScale system design. Download to learn more!
Tags : 
sirius computer solutions, ibm, nextscale system, hpc, cloud, grid, data analysis, customer relationship management
    
Sirius Computer Solutions, Inc.

Restoring Trustability to Financial Services

Published By: Infor     Published Date: Jan 03, 2011
How banks and other financial firms can rebuild and measure the trust they've established with customers.
Tags : 
infor, banking and financial services, crm, customer relationship management, customer interaction service, customer satisfaction, customer service, financial management
    
Infor

Restoring Trustability to Financial Services

Published By: Infor     Published Date: Jan 06, 2011
How banks and other financial firms can rebuild and measure the trust they've established with customers.
Tags : 
infor, banking and financial services, crm, customer relationship management
    
Infor

Rethinking Asset Management: Evolving to Analytics-Driven Decisions

Published By: Landis + Gyr     Published Date: May 30, 2017
Learn how five asset management strategies have evolved to unlock real-time data. Today, many utilities are developing transformative, data-driven asset management strategies that build on their advanced metering infrastructure (AMI) investments. The results? Improved reliability, customer satisfaction, efficiency, and long-term planning. In this white paper, we examine the relationship between asset management and technology: • How technology advances have driven the evolution of asset management • 5 asset management strategies built on real-time data • How you can prepare for a distribution-centric world
Tags : 
asset management, analytics, data, ami, landis
    
Landis + Gyr

Return on Knowledge: Measuring the Business Benefits of Knowledge Management for Customer Support

Published By: RightAnswers     Published Date: Sep 11, 2013
Customer service for B2B is challenging: products and services can be complex and the knowledge needed to solve customer problems is often fragmented throughout an organization. But effective knowledge management empowers customer service reps – and even customers themselves – while providing measurable benefits to your business. It enables quick, accurate and consistent customer solutions. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”
Tags : 
return on knowledge, knowledge management, rightanswers, knowledge, measuring business benefits, crm, customer relationship management, crm
    
RightAnswers

Return on Knowledge: Measuring the Business Benefits of Knowledge Management for IT support

Published By: RightAnswers     Published Date: Sep 04, 2013
Every day, technology plays a bigger and bigger role throughout corporate America, corporate success becomes increasingly dependent on productive use of information technology – and IT support grows more critical. But while excellent IT support rapidly returns users to productive work, the information necessary to that excellence is often fragmented in different parts of the IT organization. Effective knowledge management empowers service desks – and even users themselves – by enabling quick, accurate and consistent user solutions. That leads to measureable benefits for your business. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”
Tags : 
return on knowledge, knowledge management, rightanswers, knowledge, measuring business benefits, crm, customer relationship management, crm
    
RightAnswers

Running a business is hard. Use a Customer Relationship Management application to make it easier!

Published By: Insightly     Published Date: May 29, 2015
Today’s Customer Relationship Management (CRM) applications for small and medium sized businesses are easy to use, powerful and affordable and can give your business the same advantages as large organizations.
Tags : 
crm, crm for business, customer relationship management, mobile crm, mobile sales, online crm, sales, small business crm
    
Insightly

Sales Force Automation (SFA) Comparison Guide

Published By: Focus CRM     Published Date: Jan 13, 2011
Whether you work for a small business, a medium-sized enterprise or a huge corporation, there's a solution that will fit the bill. This is a must read comparison guide.
Tags : 
focus crm, customer relationship management, sfa, sales tools, marketing automation, deployment, pricing, call center management
    
Focus CRM

Sales Performance Management: Maximize Profits with Comprehensive Sales Processes

Published By: SAP     Published Date: Apr 07, 2011
Learn the benefits of combining Sales Force Automation with Business Intelligence to help sales productivity.
Tags : 
sales performance management, sap, customer relationship management, crm, sales productivity, business intelligence, sales automation
    
SAP

Sales Process Map

Published By: Salesforce.com     Published Date: Jun 17, 2013
A step-by-step guide to attract prospects, qualify leads and close deals faster. Includes a new map of social channels in the lead process.
Tags : 
qualify leads, close deals, social channels, lead process, crm, customer relationship management, software development, wireless
    
Salesforce.com

Salesforce CRM Mobile Implementation Guide

Published By: Salesforce.com     Published Date: Mar 11, 2008
This 34 page guide readies you for a Salesforce Mobile rollout. Salesforce Mobile helps your mobile teams succeed by keeping them in touch with the latest data, whenever and wherever they need it, directly from mobile devices. With Salesforce Mobile, field professionals are prompted to log information directly in Salesforce or AppExchange apps immediately after important customer calls, emails, and appointments, so critical information is logged in near real time.
Tags : 
salesforce, crm, customer relationship management, sales tools, collaboration, smart phones, blackberry, appexchange
    
Salesforce.com

Salesforce.com Sales Cloud CRM Datasheet

Published By: Salesforce.com     Published Date: Jun 17, 2013
The Sales Cloud gives you everything you need to connect with customers—from complete, up-to-date account information to social insights, all in once place. Learn how.
Tags : 
customer relationship management, crm, technology, value matrix, support sales, marketing, customer service, crm solutions
    
Salesforce.com

Scale your business with Self-service

Published By: Zendesk     Published Date: Jan 19, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
Tags : 
customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk

See where Zendesk landed on the Gartner Magic Quadrant for the CRM Customer Engagement Center

Published By: Zendesk     Published Date: Aug 22, 2017
This Magic Quadrant examines the global market for customer service and support applications designed to enable customer service and support agents to engage customers through their preferred communication channel. Learn how Zendesk can fit the needs of your Customer Support team.
Tags : 
customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk

Self-Service That Really Serves

Published By: Oracle     Published Date: Dec 13, 2011
Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back.
Tags : 
on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
Oracle

Service Management Integration - Completing the Jigsaw

Published By: LANDesk     Published Date: Aug 26, 2009
Service management solutions have the potential to return very significant hard-currency ROI. Successful implementations dramatically improve decision accuracy, enhance productivity, increase operating efficiency and reduce operational risk by providing comprehensive context for a wide range of management decisions.
Tags : 
avocent, itsm, it service management, itil, integration, sla, it infrastructure library, green it
    
LANDesk

Seven Domains of Successful SaaS Enterprise Deployments

Published By: Salesforce.com     Published Date: Apr 26, 2007
This paper summarizes the key ingredients for a successful on-demand implementation. Find out how you can benefit from the knowledge gained by the Salesforce.com Global Services organization, as outlined in the seven domains described in this paper.
Tags : 
salesforce, salesforce crm, crm, customer relationship management, mobile, saas, sales tools, best practices
    
Salesforce.com

Seven principles for achieving high performance and scalability for information integration

Published By: IBM     Published Date: Jan 27, 2017
Every day, torrents of data inundate IT organizations and overwhelm the business managers who must sift through it all to glean insights that help them grow revenues and optimize profits. Yet, after investing hundreds of millions of dollars into new enterprise resource planning (ERP), customer relationship management (CRM), master data management systems (MDM), business intelligence (BI) data warehousing systems or big data environments, many companies are still plagued with disconnected, “dysfunctional” data—a massive, expensive sprawl of disparate silos and unconnected, redundant systems that fail to deliver the desired single view of the business.
Tags : 
    
IBM

Seven principles for achieving high performance and scalability for information integration

Published By: IBM     Published Date: Jul 26, 2017
Every day, torrents of data inundate IT organizations and overwhelm the business managers who must sift through it all to glean insights that help them grow revenues and optimize profits. Yet, after investing hundreds of millions of dollars into new enterprise resource planning (ERP), customer relationship management (CRM), master data management systems (MDM), business intelligence (BI) data warehousing systems or big data environments, many companies are still plagued with disconnected, “dysfunctional” data—a massive, expensive sprawl of disparate silos and unconnected, redundant systems that fail to deliver the desired single view of the business. To meet the business imperative for enterprise integration and stay competitive, companies must manage the increasing variety, volume and velocity of new data pouring into their systems from an ever-expanding number of sources. They need to bring all their corporate data together, deliver it to end users as quickly as possible to maximize
Tags : 
scalability, data warehousing, resource planning
    
IBM

Seven principles for achieving high performance and scalability for information integration

Published By: IBM     Published Date: Oct 03, 2017
Every day, torrents of data inundate IT organizations and overwhelm the business managers who must sift through it all to glean insights that help them grow revenues and optimize profits. Yet, after investing hundreds of millions of dollars into new enterprise resource planning (ERP), customer relationship management (CRM), master data management systems (MDM), business intelligence (BI) data warehousing systems or big data environments, many companies are still plagued with disconnected, “dysfunctional” data—a massive, expensive sprawl of disparate silos and unconnected, redundant systems that fail to deliver the desired single view of the business.
Tags : 
data, enterprise resource planning, customer relationship management, business intelligence, data management systems
    
IBM

Seven Principles for Achieving High Performance and Scalability for Information Integration

Published By: IBM     Published Date: Oct 17, 2017
Every day, torrents of data inundate IT organizations and overwhelm the business managers who must sift through it all to glean insights that help them grow revenues and optimize profits. Yet, after investing hundreds of millions of dollars into new enterprise resource planning (ERP), customer relationship management (CRM), master data management systems (MDM), business intelligence (BI) data warehousing systems or big data environments, many companies are still plagued with disconnected, “dysfunctional” data—a massive, expensive sprawl of disparate silos and unconnected, redundant systems that fail to deliver the desired single view of the business. To meet the business imperative for enterprise integration and stay competitive, companies must manage the increasing variety, volume and velocity of new data pouring into their systems from an ever-expanding number of sources. They need to bring all their corporate data together, deliver it to end users as quickly as possible to maximize
Tags : 
    
IBM
Start   Previous    1 2 3 4 5 6 7 8 9 10 11 12 13 14 15    Next    End
Search      

Add Research

Get your company's research in the hands of targeted business professionals.