customer support software

Results 1 - 25 of 36Sort Results By: Published Date | Title | Company Name

4 Reasons to Make a Move Now

Published By: Epicor Software Corporation     Published Date: Jan 09, 2019
To Keep Pace With Your Customers and Competitors, It’s Time to Leave Your Legacy Software Behind. Legacy enterprise resource planning (ERP) systems struggle to keep up with the modern pace of business, and they fail to meet the changing needs of your workforce. Can your leaders quickly find and analyze vital data? Are your employees’ tasks and processes straightforward and efficient? Does your ERP software make it easier to support growth? See how manufacturers upgrading to the latest ERP software from Epicor transform their business by delivering the visibility, efficiency, and productivity essential for sustained growth.
Tags : 
    
Epicor Software Corporation

6 Tips for building a thriving help center

Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
Tags : 
customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk

A Zendesk cheat sheet for picking your support solution

Published By: Zendesk     Published Date: Aug 22, 2017
Shopping around for customer support software? Here’s our cheat sheet with over 50+ questions to ask each vendor in your RFP. We know evaluating vendors can be overwhelming, but hopefully armed with this insider knowledge you’ll feel like a pro.
Tags : 
customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk

Calculate your Support team's ROI with Zendesk

Published By: Zendesk     Published Date: Aug 22, 2017
Zendesk helps its customers increase agency efficiency and CSAT ratings, improve ROI, and more. Use our Forrester estimator to calculate the economic benefits Zendesk can bring.
Tags : 
customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent, forrester, roi calculator
    
Zendesk

Case Study: The North Face

Published By: LogMeIn     Published Date: Jul 18, 2014
A Case Study on The North Face and how BoldChat was utilised as a solution to their challenge.
Tags : 
boldchat case study, the north face, live chat, customer support, crm software
    
LogMeIn

Choosing the Right ERP System Doesn’t Have to be a Headache

Published By: Epicor Software Corporation     Published Date: Nov 03, 2016
Download the latest ERP Selection Guide designed based on our experience working with thousands of growing businesses all over the world.
Tags : 
erp, erp system, enterprise resource planning, erp selection, erp evaluation, business system, epicor, tco, roi, customer support, erp vendor, finance software, manufacturing software, scm, accounting software, business intelligence, crm
    
Epicor Software Corporation

Everything You Need to Know to Change E-Commerce Platforms

Published By: ChannelAdvisor     Published Date: Nov 29, 2017
"True e-commerce success hinges on how well you can connect to customers, grow sales and optimize operations across multiple channels. Unfortunately, not all e-commerce platforms are equally effective at streamlining these processes. If your current e-commerce platform is failing to follow through with the tools and support you need to dominate the competition, it may be time to make a move. Thankfully, the process of moving to a new software platform is much easier than you might think. Complete the self-assessments in this eBook to see if you’re ready to make the switch today."
Tags : 
ecommerce, retail, ecomerce software, ecommerce platform, marketplace
    
ChannelAdvisor

Everything You Need to Know to Change E-Commerce Platforms

Published By: ChannelAdvisor     Published Date: Jul 20, 2018
"True e-commerce success hinges on how well you can connect to customers, grow sales and optimize operations across multiple channels. Unfortunately, not all e-commerce platforms are equally effective at streamlining these processes. If your current e-commerce platform is failing to follow through with the tools and support you need to dominate the competition, it may be time to make a move. Thankfully, the process of moving to a new software platform is much easier than you might think. Complete the self-assessments in this eBook to see if you’re ready to make the switch today. "
Tags : 
    
ChannelAdvisor

Five Tips for Improving Customer Experience – Starting with the Support Desk

Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead, customer support organizations must maintain a focus on using the right measures of success. They need to empower agents to support more customers better, providing them with multiple, integrated communications channels, and they need to be dedicated to delivering the best customer experience regardless of the support request.
Tags : 
logmein, customer experience, customer support, support, support desk, remote support, remote support technologies, remote support solutions, remote support software, saas, support agents, customer satisfaction, software development, customer relationship management, customer service, customer experience management, business technology
    
LogMeIn Rescue

For Ceridian, it Pays to Provide High-Quality Support

Published By: LogMeIn     Published Date: Mar 01, 2012
This brief case study illustrates how Ceridian has improved customer training and first call resolution rates, which has resulted in a decrease in call center volume and an increase in their customer satisfaction rates.
Tags : 
ceridian, high-quality support, customer support, human resources software, hr technology, payroll, customer service, ebusiness, human resources services, payroll software, expense management
    
LogMeIn

Forrester Total Economic Impact Report for Customer Service

Published By: Zendesk     Published Date: Aug 31, 2017
In this study, Forrester lays out the benefits and costs of Zendesk’s family of customer service products, with the analysis pointing to benefits of more than $3.8 million.
Tags : 
customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk

Gartner Predicts 2018: CRM and Customer Experience

Published By: Zendesk     Published Date: Jan 19, 2018
The future is unknown and the unknown can be both exciting and frightening. Thankfully, we believe Gartner’s new report, “Predicts 2018: CRM and Customer Experience”, can help prepare your business for the evolving world of CRM and the customer experience. According to Gartner, “By 2020, the CRM application software market will overtake the data management market, thus becoming the largest of all software markets.” With this in mind, it’s important for application leaders to take action to avoid losing out. Learn how you can plan your customer service organization more strategically and maximize your business' efforts.
Tags : 
customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk

Grow your business through better collaboration with Social ERP

Published By: Epicor Software Corporation     Published Date: Nov 03, 2016
Download The Business Benefits of Social ERP eBook, unlock the potential of your people and drive innovation and build stronger relationships with collaboration.
Tags : 
erp, erp system, enterprise resource planning, collaboration, social erp, supply chain, scm, customer support, erp vendor, finance software, manufacturing software, mobile erp, productivity, innovation, visibility, problem solving, communication, ebook
    
Epicor Software Corporation

How to grow profitability in a manufacturing company? Learn about key growth enablers and pitfalls.

Published By: Epicor Software Corporation     Published Date: Nov 03, 2016
Whatever your growth ambitions, the chances of achieving them are increased with effective planning. Download this eBook to learn about the five key factors that can help grow your business quickly, efficiently, and profitably.
Tags : 
erp, erp system, enterprise resource planning, manufacturing, growth, profitability, supply chain, scm, customer support, erp vendor, finance software, manufacturing software, make to order, mto, mrp, minimising risk, ebook
    
Epicor Software Corporation

How to improve the way your business interacts with customer support agents

Published By: Zendesk     Published Date: Aug 22, 2017
Happy customer support agents will not only provide a better customer experience but stay with your organization longer. This article focuses on how to improve the way your business interacts with support agents.
Tags : 
customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk

Humanizing the Service Desk

Published By: LogMeIn     Published Date: Jul 13, 2012
This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and center of everything that the Service Desk does.
Tags : 
helpdesk, customer support, customer service, it support, it organizations, itsm software, service desk industry, remote suppor, human support, business technology
    
LogMeIn

IDC MarketScape: Worldwide Contact Center Infrastructure Vendor Assessment

Published By: Genesys     Published Date: Jul 27, 2016
Customer service has been, and will continue to be, a central concern for most companies. Designing and delivering a positive customer experience relies heavily on the framework and capabilities of your call center or contact center, specifically the ability to support omnichannel interactions. The IDC MarketScape examines 12 key players in the worldwide contact center infrastructure and software (CCIS) market, analyzing their current capabilities as well as longer term strategies that impact their ability to service customers and gain market share going forward.
Tags : 
genesys, omnichannel, contact center, customer experience, metrics, enterprise applications
    
Genesys

Improve the way your business interacts with your customers

Published By: Zendesk     Published Date: Aug 22, 2017
If you provide a negative experience to a customer, not only are they more likely to tell their friends and colleagues, they may abandon you for a competitor. This article focuses on how to improve the way customers interact with your business.
Tags : 
customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk

Improve Your Social Customer Experience

Published By: Spredfast     Published Date: Nov 15, 2018
Can chatbots provide a great customer experience? Watch how top brands automate social customer service practices. You'll learn how to enhance agent workflows and use AI to better connect with the people you care about most.
Tags : 
social media customer support, social media manager, social media customer service, social customer service, media com customer service, social customer care, social media and customer service, customer service through social media, social media support, social media customer care, client management software, customer support software, social media management tools, social media monitoring, social media training, social media marketing companies, social media analytics, social media marketing, social media software, social media management software
    
Spredfast

Learn how top customer service organizations are using Zendesk to improve relationships

Published By: Zendesk     Published Date: Aug 22, 2017
Learn how top companies and organizations use Zendesk to tailor their support, try out new ideas, and improve their relationships—all at scale.
Tags : 
customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk

Measuring Customer Satisfaction with Support Services

Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and the services provided is extremely important as it enables these organizations to manage and improve the customer experience. This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers.
Tags : 
logmein, hdi research corner, customer satisfaction, customer support, support services, remote support, technical support, remote desktop connection, remote pc access software, remote assistance, mobile remote control, iphone remote control, andriod remote control, windows remote assistance, remote computer support, remote support software, external customer support, call center management, call center software, customer interaction service
    
LogMeIn Rescue

Meeting today’s data demands with IBM Spectrum NAS (Network Attached Storage)

Published By: IBM APAC     Published Date: Mar 19, 2018
Unstructured data has exploded in volume over the past decade. Unstructured data, media files and other data can be created just about anywhere on the planet using almost any smart device available today. As the amount of unstructured data grows exponentially, customers using this data need to be able to take advantage of the right storage solutions to support all of their file and object data requirements. IBM® recently added a new storage system to their Spectrum product family, IBM Spectrum Network Attached Storage (NAS). IBM Spectrum NAS adds another software-defined file storage system to IBM’s current unstructured data storage solutions, IBM Spectrum Scale™ and IBM Cloud Object Storage (COS). Below, we will discuss the three systems and supply some guidance on when and where to use each of them.
Tags : 
    
IBM APAC

Oracle Private Cloud Appliance

Published By: Oracle     Published Date: Jan 28, 2019
Oracle Private Cloud Appliance is a converged infrastructure system designed for rapid and simple deployment of private cloud at an industry-leading price point. Whether customers are running Linux, Microsoft Windows or Oracle Solaris applications, Oracle Private Cloud Appliance supports consolidation for a wide range of mixed workloads in medium-to-large sized data centers. High-performance, low-latency Oracle Fabric Interconnect and Oracle SDN allow automated configuration of the server and storage networks. The embedded controller software automates the installation, configuration, and management of all infrastructure components at the push of a button. Customers need to enter only basic configuration parameters and create virtual machines (VMs) manually or by using Oracle VM Templates to get a full application up and running in a few hours. With Oracle Enterprise Manager, the Oracle Private Cloud Appliance is transformed into a powerful private cloud infrastructure that integrates
Tags : 
    
Oracle
Previous   1 2    Next    
Search      

Add Research

Get your company's research in the hands of targeted business professionals.