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2013 Live Chat Effectiveness Report

Published By: join.me     Published Date: Jan 29, 2014
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media. In this year’s report, we explore how Internet shoppers use these various channels to inform purchase decisions and seek help from customer service. Readers will learn the channels that shoppers prefer in given scenarios and how to prepare their teams for optimal engagement.
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live chat report, social media, purchasing behavior, logmein, internet shoppers, optimal engagement, wireless communications, telecom
    
join.me

2014 Analytics Capability-Maturity Benchmark Study

Published By: Adobe     Published Date: Apr 17, 2014
Discover new opportunities for maturing your data practices—and building your business results. You’ll learn how to move beyond mere web analytics to build a more comprehensive marketing analytics approach that includes mobile, social, and offline channels. And you’ll see how your current analytics capabilities compare to those of similar organizations and where you have opportunities for improvement.
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adobe, analytics, marketing, data collection, data automation, marketing automation, web analytics, marketing analytics, data exploration, automation technology, data practices, marketing solutions, analytical applications
    
Adobe

2014 Cyberthreat Defense Report

Published By: NETIQ     Published Date: Jun 20, 2014
CyberEdge provides insight on both the current state of cyberthreat defense and projections for the future.
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netiq, cyberthreat, cyberedge, cyber security, cyberthreat, security
    
NETIQ

2014 Digital Marketing Optimisation Survey Results

Published By: Adobe     Published Date: Oct 30, 2014
This paper provides the top lessons learner from the leaders based on the 2014 digital marketing optimisation survey.
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digital marketing optimisation
    
Adobe

2014 eInvoicing Benchmarks

Published By: Coupa Software     Published Date: Nov 04, 2014
The benefits of eInvoicing include fewer lost invoices, quicker approval cycles, increased on-time payments, and improved vendor satisfaction. Yet only 20% of companies receive more than 50% of their invoices electronically. This Paystream Advisors survey report includes data on how eInvoicing is improving AP efficiency and why some organizations are still slow to adopt (and why they shouldn't be).
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einvoicing, approval cycles, vendor satisfaction, efficiency, on-time payments, invoicing, enterprise applications
    
Coupa Software

2014 eProcurement Report

Published By: Coupa Software     Published Date: Nov 04, 2014
Modern eProcurement solutions promise greater efficiency through improved AP integration, tighter controls, standardized processes, and supplier connectivity. This Paystream Advisors survey report focuses on current attitudes toward eProcurement solutions, how they're being used, and why (and how) that usage is changing. The report also includes an overview of eProcurement capabilities, best practices, and selection criteria.
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eprocurement solutions, efficiency, integration, tighter controls, standardized process, best practices, procurement, p2p, eprocurement
    
Coupa Software

2014 Holiday Strategy Guide: How to Win Big with Retargeting this Holiday Season

Published By: AdRoll     Published Date: Oct 29, 2014
In this guide, we’ll help you set up the most successful retargeting campaigns during the critical holiday time of year.
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retargeting campaigns, consumer behavior, desktop retargeting, mobile retargeting, roi, consumer targeting
    
AdRoll

2014 IBM X-Force Threat Intelligence Report 4Q 2014

Published By: IBM     Published Date: Jan 09, 2015
This quarterly report from the IBM X-Force research and development team provides a closer look at today’s security risks – from new threats arising from within the Internet of Things, to the sources of malware and botnet infections.
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security solutions, it security, security risks, threat intelligence report, malware, botnet infections, security, it management, knowledge management, enterprise applications
    
IBM

2014 Remote Support Trends: Rapid Expansion of Device Coverage and Workflow Options Continues

Published By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
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remote support, remote technology, customer support, productivity, remote technology
    
LogMeIn

2014 Top Insights for Legal, Risk & Compliance Executives

Published By: CEB     Published Date: Oct 21, 2014
The impact of information is changing and while this change provides great opportunities, it also presents greater risks. Traditional monitoring processes and technology advancements alone no longer deliver effective identification, management, and prevention of business risks, instead the changing impact of information demands early detection and root cause analysis. Learn how leading companies are magnifying exploitation of information security risks, along with advancing identification and protection of compliance risks.
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corporate executive board, ceb, legal, risk, compliance, assurance teams, audit
    
CEB

2014 Top Insights for Marketing Executives

Published By: CEB     Published Date: Nov 24, 2014
Many brands are struggling to keep up and are losing ground as consumers demand higher levels of service through a more digital experience. Making matters worse, these changes are driven by a massive generation that is notoriously difficult to engage. Winning consumers over today requires building new capabilities that make brands more agile and provides deeper, more intimate knowledge of buyers.
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b2c marketing insights, b2c marketing teams, consumers demand insights, customer experience, effortless experience, marketing leaders, global marketing executives, digital marketing strategies, marketing executives
    
CEB

2015 Cyberthreat Defense Report

Published By: ThreatTrack Security     Published Date: May 21, 2015
This report provides a 360 degree view of organizations' security threats, response plans, processes, and investments. More than 800 security decision makers and practitioners were surveyed in December 2014 across North America and Europe.
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cyberthreat, security, malware, defense, it management, knowledge management, data management
    
ThreatTrack Security

2015 Cyberthreat Defense Report - Executive Summary

Published By: Citrix Systems     Published Date: Jul 28, 2015
CyberEdge Group’s second annual Cyberthreat Defense Report provides a penetrating look at how IT security professionals perceive cyberthreats and plan to defend against them.
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Citrix Systems

2015 Cyberthreat Defense Report - Full Report

Published By: Citrix Systems     Published Date: Jul 28, 2015
CyberEdge Group’s second annual Cyberthreat Defense Report provides a penetrating look at how IT security professionals perceive cyberthreats and plan to defend against them.
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Citrix Systems

2015 Cyberthreat Defense Report - Infographic

Published By: Citrix Systems     Published Date: Jul 28, 2015
CyberEdge Group’s second annual Cyberthreat Defense Report provides a penetrating look at how IT security professionals perceive cyberthreats and plan to defend against them.
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Citrix Systems

2015 Gartner Magic Quadrant for Client Management Tools

Published By: IBM     Published Date: Oct 02, 2015
IBM BigFix is recognized as a leader in Gartner's Magic Quadrant for the fourth year in a row. Despite being a relatively mature technology, new product capabilities and diverging vendor strategies make selecting a client management tool vendor as challenging as ever for end-user computing and support managers.
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client management, ibm, bigfix, gartner magic quadrant, cmt, business management, customer interaction service, customer relationship management, project management, service management, business technology
    
IBM

2015 Gartner Magic Quadrant for Client Management Tools

Published By: IBM     Published Date: Apr 04, 2016
IBM BigFix is recognized as a leader in Gartner's Magic Quadrant for the fourth year in a row. Despite being a relatively mature technology, new product capabilities and diverging vendor strategies make selecting a client management tool vendor as challenging as ever for end-user computing and support managers.
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ibm, ibm bigfix, gartner, magic quadrant, client management tools, knowledge management, enterprise applications
    
IBM

2015 Gartner Magic Quadrant for Contact Center Infrastructure

Published By: Cisco     Published Date: Dec 04, 2015
Gartner defines contact center infrastructure (CCI) as the products (equipment, software and services) needed to operate call centers for telephony support and contact centers for multichannel support. This type of infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
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cisco, gartner, magic quadrant, contact center, infrastructure, telephony support, networking, research
    
Cisco

2015 Gartner Magic Quadrant for ITSSM (French)

Published By: ServiceNow     Published Date: Oct 06, 2015
Les outils de gestion du support des services informatiques (ITSSM) sont essentiels pour les organisations Infrastructure et Opérations (I&O) afin de gérer la prise en charge et la prestation des services informatiques. Cette étude Magic Quadrant dresse le profil des principaux fournisseurs d'outils ITSSM afin d'aider les responsables I&O à faire des choix pertinents.
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ServiceNow

2015 Gartner Magic Quadrant for Web Content Management

Published By: Crownpeak     Published Date: Jul 31, 2015
With today's ever-increasing demand for a seamless customer experience, the website has become a primary influencer for buyers. The Gartner Magic Quadrant for Web Content Management provides an in-depth analysis of leading vendors, guiding companies that are in the process of evaluating a Web Content Management solution for their business.
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crownpeak, gartner, gartner magic quadrant, web content management, wcm, saas, cloud
    
Crownpeak

2015 IBM Retail Solutions Guide

Published By: IBM     Published Date: May 12, 2015
This guide provides a quick overview of the solutions IBM offers aligned to the three ‘imperatives’ facing the retail industry - to deliver a Smarter Shopping Experience, to build Smarter Merchandising and Supply Networks and to drive Smarter Operations.
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retail solutions, merchandising, customer experience, supply networks, operations, digital commerce, e-commerce
    
IBM

2015 IBM Retail Solutions Guide

Published By: IBM     Published Date: Jul 31, 2015
This guide provides a quick overview of the solutions IBM offers aligned to the three ‘imperatives’ facing the retail industry - to deliver a Smarter Shopping Experience, to build Smarter Merchandising and Supply Networks and to drive Smarter Operations.
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ibm, retail solutions, retail industry, supply networks, omni-channel commerce, retail security, performance insights
    
IBM

2015 Invoice Automation Navigator Report

Published By: Coupa     Published Date: Apr 13, 2016
The Invoice Automation Navigator Report can assist in the initial selection of AP automation solutions. This report: Provides a comparative analysis of 10 leading solutions Provides a roadmap to the process of selecting a provider
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Coupa

2015 Invoice Automation Solutions Review

Published By: Coupa     Published Date: Mar 07, 2016
The Invoice Automation Navigator Report can assist in the initial selection of AP automation solutions. This report: Provides a comparative analysis of 10 leading solutions Provides a roadmap to the process of selecting a provider
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Coupa

2015 NA End User Computing Visionary Innovation Leadership Award

Published By: VMware AirWatch     Published Date: Nov 12, 2015
VMware continues to raise the bar in business mobility. It offers the most streamlined process for deployment and management of business mobility solutions through its EUC products, and has given IT administrators the perfect set of options to efficiently manage the challenges of business mobility. The company continues to grow by bringing complete solutions that go beyond simply providing basic client or desktop monitoring services. Frost & Sullivan believes that VMware is in an ideal position to help its customers execute on their next-generation business mobility strategies; based on this analysis Frost & Sullivan recognizes VMware with the 2015 Visionary Innovation Leadership Award.
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vmware, business mobility, euc products, end user computing, it management, knowledge management, enterprise applications, business technology
    
VMware AirWatch
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