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2014 Remote Support Trends: Rapid Expansion of Device Coverage and Workflow Options Continues

Published By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
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remote support, remote technology, customer support, productivity, remote technology
    
LogMeIn

4 Customers who never have to refresh their PCs again

Published By: Citrix Systems     Published Date: Sep 17, 2015
There was once a time that PC refresh cycles were an unavoidable fact of life. But desktop virtualization paired with client computing lets IT escape costly PC refresh cycles while simplifying management, security and monitoring.
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refresh cycle, security, monitoring, it management, data management, business technology
    
Citrix Systems

A Smarter Approach To Enable Endpoints, End Users And Everything In Between

Published By: IBM APAC     Published Date: Aug 22, 2017
Today’s enterprises support an assortment of end-user devices, including laptops and desktops (both PCs and Macs), tablets and hybrid devices, and, of course, smartphones. Not only do employees use a variety of form factors, but they run a variety of platforms on those devices, including: • Apple iOS and Apple macOS • Google Android • Microsoft Windows
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user based context, id management, integration, azure ad, application catalogs, portal, end user store, saas, mdm, client management
    
IBM APAC

Analyst Report - Green IT: Why Mid Size Companies are investing now.

Published By: IBM     Published Date: Oct 21, 2009
This paper examines the impact and adoption rates of 11 Green IT initiatives in mid-size organizations around the world.
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green it, ibm, server virtualization, storage consolidation, desktop virtualization, pc power management, printer consolidation, remote conferencing, telecommuting, it equipment recycling, remote network management, storage management, green computing
    
IBM

Der Aufstieg des Micro-PCs

Published By: Dell PC Lifecycle     Published Date: May 18, 2018
Da die Mobilität von Mitarbeitern weltweit zunimmt und Unternehmen mehr in Tablet- und Laptop-PCs investieren, überdenken Organisationen ihre laufenden Investitionen in traditionelle PCs. Dennoch schätzen Einkäufer von Unternehmens-PCs nach wie vor die Sicherheit und Leistung von Desktop-Computing-Lösungen. Ihrer Meinung nach helfen neue Formfaktoren wie Mikro-PCs dabei, die Produktivität von Mitarbeitern zu steigern und ein angenehmes technisches Arbeitsumfeld zu schaffen, dass Ihnen mindestens so wichtig wie eine hohe Sicherheit ist. Dell beauftragte Forrester Consulting mit der Durchführung einer kundenspezifischen Studie mit 103 Entscheidungsträgern und Influencern aus den Bereichen Business und IT-PC in Nordamerika. Erfahren Sie mehr über Dell Lösungen in Zusammenarbeit mit Intel®.
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Dell PC Lifecycle

Der Aufstieg des Micro-PCs

Published By: Dell EMC EMEA     Published Date: Nov 23, 2018
Da die Mobilität von Mitarbeitern weltweit zunimmt und Unternehmen mehr in Tablet- und Laptop-PCs investieren, überdenken Organisationen ihre laufenden Investitionen in traditionelle PCs. Dennoch schätzen Einkäufer von Unternehmens-PCs nach wie vor die Sicherheit und Leistung von Desktop-Computing-Lösungen. Ihrer Meinung nach helfen neue Formfaktoren wie Mikro-PCs dabei, die Produktivität von Mitarbeitern zu steigern und ein angenehmes technisches Arbeitsumfeld zu schaffen, dass Ihnen mindestens so wichtig wie eine hohe Sicherheit ist. Dell beauftragte Forrester Consulting mit der Durchführung einer kundenspezifischen Studie mit 103 Entscheidungsträgern und Influencern aus den Bereichen Business und IT-PC in Nordamerika. Erfahren Sie mehr über Dell Lösungen in Zusammenarbeit mit Intel®.
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Dell EMC EMEA

Desktop virtualization for all

Published By: Citrix Systems     Published Date: Oct 08, 2012
Today's organizations encompass a diverse range of users, from road warriors using laptops and mobile devices as well as power users working with demanding high-end applications, to task workers performing standard, relatively predictable processes. A one-size-fits-all approach to desktop virtualization cannot meet all the different requirements of these users.
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citrix, desktop, virtualization, shared desktop, remote pc, enterprise applications, desktop management, business technology, cloud computing, infrastructure
    
Citrix Systems

Desktop Virtualization: A buyer's checklist

Published By: Citrix     Published Date: Jan 20, 2009
With server virtualization now well established in the world's datacenters, IT leaders are turning their attention to virtualizing and centralizing desktop PCs to address some of their toughest computing challenges: . Managing complex end-user hardware and software infrastructure . Securing networks and information assets . Supporting a global workforce in an environment of constant change
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citrix, virtualization, desktop virtualization, blade pc, on demand, hdx, xendesktop, sla, service level agreement, scalable, streamline, tco, view composer, virtual machine, total cost of ownership, hyper-v, microsoft, datacenter, server virtualization, servers
    
Citrix

Digital Engagement Planner

Published By: Moxie     Published Date: Feb 08, 2018
Achieve your goals by successfully mapping common sources of customer struggle to the right engagement opportunities. With ever changing customer expectations and behaviors in the new Guided Economy, Crate and Barrel decided to build a competitive advantage to improve customer experience, engagement, and acquisition across mobile and desktop shoppers. By mapping struggle to engagements, digital channels are used to help shoppers select the right products, complete orders, or process payment transactions in a PCI-compliant environment.
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customer, opportunities, engagement, planner, digital, templates
    
Moxie

Do More with Complete Mobile-Cloud Security from MobileIron Access

Published By: MobileIron     Published Date: Sep 26, 2017
Today’s modern enterprise requires a comprehensive, unified platform like MobileIron Access, which is designed from the ground up to secure mobile apps, devices, and cloud services. MobileIron makes it easy to transform business by securing critical enterprise resources including desktop PCs, mobile devices, modern apps, and cloud services — all from a single point of control.
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mobileiron, mobile, cloud, security, enterprise security
    
MobileIron

Eine Milliarde mobiler Websites – doch kaum ein Grund zur Freude

Published By: Akamai Technologies     Published Date: May 24, 2017
Wir haben alle unsere persönlichen Lieblingsapps. Aber können Sie auch nur drei mobile Websites nennen, die Ihnen gefallen? Wohl nicht. Und das liegt daran, dass die Nutzererwartungen allzu häufig enttäuscht werden, wenn Webdesigns, die für Desktop-PCs konzipiert wurden, für Mobilgeräte nachgerüstet werden. Dennoch ist der Smartphone-Traffic höher denn je und steigt weiter an. Dieser Bericht von Forrester-Analysten zeigt, warum es höchste Zeit für einen radikalen Neuanfang ist und wie Ihre Website mit leuchtendem Beispiel vorangehen kann. Laden Sie den Bericht heute noch herunter.
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Akamai Technologies

Erfüllen Sie die heutigen Anforderungen im Mobilbereich?

Published By: Akamai Technologies     Published Date: May 24, 2017
Nutzer von Mobilgeräten sind heutzutage verwöhnt. Sie erwarten, dass ihnen ansprechende Inhalte blitzschnell und optimiert auf ihrem Mobilgerät bereitgestellt werden – und das noch in der gleichen Qualität wie auf dem Desktop-PC. Einerseits stellen diese permanent mit dem Internet verbundenen Nutzer eine hervorragende Geschäftschance dar. Andererseits müssen Unternehmen komplexe Herausforderungen meistern, um solch hohen Nutzererwartungen bei der mobilen Bereitstellung gerecht zu werden. In diesem E-Book werden wir drei dieser Herausforderungen näher beleuchten und Wege aufzeigen, wie Sie diese durch Optimierungen für schnelle APIs, Apps und mobile Websites meistern. So lassen sich Umsätze sowie die Kundeninteraktion und Kundenbindung steigern. Laden Sie das E-Book heute noch herunter, um zu erfahren, wie Ihr Unternehmen die heutigen Anforderungen im Mobilbereich erfüllen kann.
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Akamai Technologies

Extending System Longevity with Diskeeper

Published By: Diskeeper Corporation     Published Date: Jun 08, 2007
Tight IT budgets demand that desktop and laptop PCs remain in service well beyond their prime. But as these systems age, performance degrades. The culprit most often is file fragmentation. Download this paper to find out how Diskeeper can help your systems perform longer.
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pc performance, system performance, defrag, defragment, defragmentation, old pc, old pcs, old desktop, desktop pc, pc maintenance, diskeeper, diskkeeper, disk keeper, network management, it spending, return on investment, system management software, productivity, desktop management
    
Diskeeper Corporation

Hospital Takes on Cybersecurity

Published By: BlackBerry Cylance     Published Date: Jul 02, 2018
Phoenix Children’s CISO, Daniel Shuler, and its IT security team are responsible for protecting 5,000 endpoints in the hospital and across more than 20 clinics in the region. Endpoints include physician and staff laptops and desktops, nursing stations, servers, Windows-based clinical devices, credit card payment processors, and point-of-sale terminals. These endpoints are used to store and/or process personal health information (PHI), and payment and credit card information. They must comply with HIPAA for PHI and voluntarily comply with the Payment Card Industry Data Security Standard (PCI-DSS) for credit card data. The IT security team’s existing industry-leading AV solution claimed to provide visibility into malicious activity aimed at the endpoints. It continuously reported all endpoints were safe, sound, and secure. This caused Daniel to be suspicious. He knew from experience that such low levels of endpoint malicious activity was highly unlikely. Read the full case study to learn about the results Cylance was able to deliver.
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hospital, cyber, security, data
    
BlackBerry Cylance

How to be a Sustainable IT Hero: Building a Business Case for PC Power Management

Published By: Integrated Research     Published Date: Apr 13, 2011
"How to be a Sustainable IT Hero: Building a Business Case for PC Power Management" explains the benefits of implementing a PC Power Management solution, and shows how to avoid the common pitfalls along the way.
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energy management software, power management, pc power management, power management software, computer power management, green technology, how to save electricity, save power, electricity saving tips, desktop power management, sustainable business practices, saving electricity, reduce carbon emissions, reduce electricity consumption, powerminder, energy management systems, verdiem, power saving software, energy efficiency, nightwatchman
    
Integrated Research

IBM MaaS360 with Watson

Published By: IBM APAC     Published Date: Aug 22, 2017
While it might be desirable to standardize end users on one or two types of devices that all run the same operating system, most organizations don’t have that luxury. Today’s users demand an extraordinary level of flexibility and convenience—which means most organizations support a vast assortment of endpoints, including laptops and desktops (both PCs and Macs), tablets and hybrid devices, smartphones, and even wearables and IoT devices.
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actionable insights, contextual analytics, applications, content, data, identity, threats, connectivity, smartphones, tablets
    
IBM APAC

IDC Paper - Extending PC Life-Cycle Management and Client Virtualization with VMware Horizon Mirage

Published By: VMware, Inc     Published Date: Dec 05, 2013
PC life-cycle management (PCLM) solutions primarily focus on deploying or moving an application or an operating environment to a new user location. Functions include packaging, distributing, installing , and updating an application or an operating environment. These solutions provide a certain level of automation and are certainly more advanced than dealing strictly with scripts. However, they have complex workflows and do not provide the highest level of automation. In today's multidevice world, where the average user carries three or more devices, this paradigm alone is not agile enough for modern end users.
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vmware, pc life-cycle management, pclm, operating environment, automation, layered desktop images, automatic synchronize, datacenter backup, pc life-cycle management tools, networking, it management, knowledge management, enterprise applications, storage, data management, access control, business continuity, disaster recovery, business technology, data center
    
VMware, Inc

IDC Topline Report: Are your PCs and Laptops Recovery and Discovery Ready?

Published By: Iron Mountain     Published Date: Sep 24, 2010
Increasingly firms are adopting data protection and recovery for enterprise laptops and desktops. Read this IDC Report to find out if your PCs and Laptops are Recovery and Discovery Ready.
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iron mountain, cloud, pc backup, recovery, connected, data management, data storage, cloud storage, virtualization, backup and recovery, ip storage, storage management, storage virtualization, mobile computing, mobile workers, wireless security, document management, information management, records management, search and retrieval
    
Iron Mountain

Intel Premier IT Professionals Virtual Event: IT Therapy Creating Beautiful Relationships

Published By: Intel     Published Date: Jun 10, 2011
Join Intel IT leaders and participating companies HP, Lenovo, Absolute Software, Citrix, and Symantec for a morning packed with the latest technology, expert advice and demos.
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business technology, intel, cloud, data, client security, desktop virtualization, kvm, encryption, it infrastructure, infrastructure, internetworking hardware, network architecture, server hardware, storage virtualization, cloud computing
    
Intel

Is Real-Time Defragmentation Needed in Today's Environment?

Published By: Diskeeper Corporation     Published Date: Jun 08, 2007
In today's environment of bigger disks storing not only larger files but more files than ever before, the effects of fragmentation worsen markedly with each day's use. To keep up with same-day performance degradation, disks must be defragmented in real-time.
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network management, pc management, desktop management, pc performance, computer performance, longevity, defrag, defragment, defragmentation, windows performance, pc maintenance, diskeeper, diskkeeper, disk keeper, network performance, storage management, windows
    
Diskeeper Corporation

Measuring Customer Satisfaction with Support Services

Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and the services provided is extremely important as it enables these organizations to manage and improve the customer experience. This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers.
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logmein, hdi research corner, customer satisfaction, customer support, support services, remote support, technical support, remote desktop connection, remote pc access software, remote assistance, mobile remote control, iphone remote control, andriod remote control, windows remote assistance, remote computer support, remote support software, external customer support, call center management, call center software, customer interaction service
    
LogMeIn Rescue

Modernize Windows 10 Management and Security with Unified Endpoint Management

Published By: VMware     Published Date: Feb 24, 2017
IT organizations are largely siloed between the desktop and mobile management worlds. IT has addressed management of mobile devices with modern enterprise mobility management (EMM) solutions. However, Windows desktops have been managed separately using older PC lifecycle management (PCLM) technologies, which have fallen short of basic IT and end user expectations of today’s evolved, mobile-cloud workforce. The VMware AirWatch® Unified Endpoint Management (UEM) solution is a single, platform-independent approach for managing every device and every operating system across any organizational use case. The solution combines traditional client management requirements with modern EMM efficiencies enabling IT to deliver OS policies, patches, and apps over-the-air. Cloud-first management with instant push technologies and self-service capabilities ensure lower cost management, better security, and peak user experience regardless of the device being used to access the corporate environment.
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VMware

NetApp All-Flash FAS Solution for VMware Horizon View

Published By: NetApp     Published Date: Sep 11, 2014
"VMware Horizon View is an enterprise-class desktop virtualization solution that delivers virtualized or remote desktops and applications to end users through a single platform. Horizon View is a tightly integrated, end-to-end solution built on the industry-leading virtualization platform, VMware vSphere. Although Horizon View enables levels of availability and agility of desktop services unmatched by traditional PCs, the complexity of deploying and managing thousands of virtual desktops in a VMware environment can be daunting without the right tools. Storage is often the leading cause of end-user performance problems. The NetApp all-flash FAS solution with the FAS8000 platform solves the performance problems commonly found in VDI deployments. In this reference architecture, NetApp tested VMware Horizon View user and administrator workloads to demonstrate how the NetApp all-flash FAS solution eliminates the most common barriers to virtual desktop adoption. The testing covered common
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virtualization platform, remote desktop and applications, fas solution, storage utilization
    
NetApp

NetApp All-Flash FAS Solution for VMware Horizon View

Published By: NetApp     Published Date: Feb 19, 2015
VMware Horizon View is an enterprise-class desktop virtualization solution that delivers virtualized or remote desktops and applications to end users through a single platform. Horizon View is a tightly integrated, end-to-end solution built on the industry-leading virtualization platform, VMware vSphere. Although Horizon View enables levels of availability and agility of desktop services unmatched by traditional PCs, the complexity of deploying and managing thousands of virtual desktops in a VMware environment can be daunting without the right tools. Storage is often the leading cause of end-user performance problems. The NetApp all-flash FAS solution with the FAS8000 platform solves the performance problems commonly found in VDI deployments. In this reference architecture, NetApp tested VMware Horizon View user and administrator workloads to demonstrate how the NetApp all-flash FAS solution eliminates the most common barriers to virtual desktop adoption. The testing covered common
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NetApp

Next Gen Computing: How the PC has evolved to help your organization become future-ready

Published By: Dell     Published Date: Nov 15, 2016
PCs have been the core productivity tool for organizations for years, but the workforce and technology trends are changing dramatically. With Windows 10, hypermobile employees, and increasing security threats, it’s more critical than ever for IT to understand how the latest PCs have evolved to tackle these challenges. Download this eGuide from Dell and Intel® to learn how… · Dell’s latest commercial notebooks, 2-in-1s, tablets and desktops are thinner, lighter, faster, and more beautiful than ever before · New PCs can increase productivity by up to 50% and reduce security concerns with built-in data protection software · Windows 10 will affect commercial organizations and how IT can plan for the next wave of PCs and devices
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upgrade, principled technologies, mobility, windows 10, windows, productivity, service management
    
Dell
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