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Powering Up Customer Experience: How utilities can reinvent their business model

Published By: IBM     Published Date: Feb 02, 2016
Read this editorial to learn about the challenges and opportunities ahead for energy companies, and find out how utilities can use analytics to improve satisfaction by gaining insight into consumption and billing patterns—as well as the products and services that interest customers most.
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ibm, analytics, energy, utilities, customer experience, social media, data, customer management
    
IBM

Powering Up Customer Experience: How utilities can reinvent their business model to delight customer

Published By: IBM     Published Date: Apr 21, 2016
Read this editorial to learn about the challenges and opportunities ahead for energy companies, and find out how utilities can use analytics to improve satisfaction by gaining insight into consumption and billing patterns—as well as the products and services that interest customers most.
Tags : 
ibm, customer experience, energy, utilities, customer relations
    
IBM

Reputational Risk and IT in the Energy and Utilities Sector

Published By: IBM     Published Date: Jun 26, 2013
How security and business continuity can shape the reputation and value of your company.
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risk, banking, business continuity, security, energy, utilities
    
IBM

Spotlight on Energy and Utilities: Featuring Research from Gartner

Published By: IBM     Published Date: Jul 27, 2015
Read this issue to learn how to tap into the massive amounts of data and information across your organization.
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cloud-based data management, sustainability energy, future of energy, data analytics, utility analytics, grid optimization, advanced analytics integration, cloud-based services
    
IBM

Spotlight on Energy and Utilities: Featuring Research from Gartner

Published By: IBM     Published Date: Oct 09, 2015
Read this issue of Spotlight on Energy & Utilities from IBM featuring research from Gartner to learn how to tap into the massive amounts of data and information across your organization.
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ibm, energy, utilities, research, gartner, power usage, sustainable energy, business technology
    
IBM

The Case for Grid Modernization

Published By: Infosys     Published Date: Nov 04, 2019
Renewable energy is increasingly affordable, good for the environment and here to stay. The problem is that the nation's electrical grid isn't ready for it. The grid was not built for the kind of fluctuating supply that comes from distributed energy generation. In addition to the increased volatility associated with distributed energy resources, utilities are confronted with increased demands on the grid from electrification and digitization of the economy. Customer expectations for consumer-grade digital experiences and increased emphasis on safety and reliability are only increasing.
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Infosys

The Future of Energy and Utilities

Published By: IBM     Published Date: Nov 05, 2015
Making predictions in the utility industry can be perilous. History is filled with missed or prematurely exuberant pronouncements of the future of utilities and energy. Notwithstanding the peril, some clear utility trends are emerging on the horizon. Learn how today!
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ibm, energy, utilities predictability, business intelligence, energy data, utilities data, business activity monitoring, information management, project management, service management, business technology
    
IBM

The Future of Energy and Utilities - An IBM POV

Published By: IBM     Published Date: Feb 28, 2017
Energy companies are being challenged on multiple fronts. Core expectations require the delivery of safe, reliable, affordable and sustainable energy. Business models are being challenged by alternatives such as renewables and consumers demanding more sophisticated interactions through social and mobile. Energy companies need to: Disruptively innovate business processes through analytics driven operational excellence to increase agility and responsiveness, reduce operational costs and improve asset reliability Assume the role of energy integrator to optimally balance supply and demand points Deliver a 360-degree customer-of-one experience to increase customer satisfaction and loyalty, reduce costs, and improve management of energy demand
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ibm, energy & utilities, utility trends, pov, ibm pov, customer experience, sustainable energy, affordable energy
    
IBM

The future of energy and utilities - An IBM POV

Published By: IBM     Published Date: May 17, 2017
Making predictions is a risky activity. Making predictions in the utility industry can be perilous. History is filled with missed or prematurely exuberant pronouncements of the future of utilities and energy. For example, in the late 20th century, many predicted that the world’s oil supply had reached peak production and would become scarce. Instead, shale gas and oil are in abundance. In the 1990s, people predicted that fuel cells and hydrogen would dominate the landscape by 2010, another illustration that predictions can fail to reach their promise. Learn more. Download now
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energy, utilities, ibm, pov
    
IBM

The future of energy and utilities, An IBM point of view

Published By: IBM     Published Date: May 15, 2015
Energy companies are being challenged on multiple fronts. Core expectations require the delivery of safe, reliable, affordable and sustainable energy. Business models are being challenged by alternatives such as renewables and consumers demanding more sophisticated interactions through social and mobile.
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ibm, energy, sustainable, alternatives, innovation, agility, customer experience, analytical applications, business technology
    
IBM

The future of energy and utilities: An IBM point of view

Published By: IBM     Published Date: Jul 27, 2015
Read this white paper for insight into the trends and factors driving the future of energy and utilities, and the resulting implications for the industry.
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insights, trends, business models, iot, internet of things, situational awareness, big data cloud computing, viable substitutes, customer engagement
    
IBM

The future of energy and utilities: An IBM point of view

Published By: IBM     Published Date: Oct 09, 2015
Read this white paper for insight into the trends and factors driving the future of energy and utilities, and the resulting implications for the industry.
Tags : 
ibm, energy, utilities, trend, prediction, it management, research
    
IBM

The future of energy and utilities: An IBM point of view

Published By: IBM     Published Date: Feb 02, 2016
Read this white paper for insight into the trends and factors driving the future of energy and utilities, and the resulting implications for the industry.
Tags : 
ibm, energy, utilities, future, energy trends, energy industry, productivity, cloud computing, infrastructure
    
IBM

Weather Means Business

Published By: IBM     Published Date: Apr 20, 2016
Weather Means Business: Enabling transformative decision-making with precise weather data for energy and utilities, insurance, retailing and the public sector Weather has a profound and widespread influence on business. We are all vulnerable to unforeseen weather events, and the inability to manage weather-related risk can limit business success, thwart economic development and threaten public safety. This whitepaper discusses the uses cases for weather data for various industries, including government, insurance, retail and energy and utilities.
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ibm, ibm analytics, insurance, weather, weather data
    
IBM

Webinar: Innovations driving the future of asset management in energy & utilities organizations

Published By: Group M_IBM Q3'19     Published Date: Aug 28, 2019
Webinar: Utilities are facing incredible challenges today driven by flattening demand, aging infrastructure, knowledge gaps, and challenging customer satisfaction requirements.  Watch this webinar to learn how IBM Maximo for Energy & Utilities can help.
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Group M_IBM Q3'19
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