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Is Your Company Ready to Accelerate Its Customer Experience?

Published By: Datastax     Published Date: Nov 07, 2017
Customer experience is no longer a nice-to-have-it's a necessity. According to Forrester, 8 out of every 10 companues aspires to be great at customer experience but only 1 in 5 are actually achieving that. When was the last time you assessed how your company is addressing its customer experience initiatives? We live in the "age of everything", where every person object, and program is communicating 24-7-365. It's become cliche to say that the Internet has revolutionized our world, and that's because it has. Customer experience at the enterprise level means turning your company into a friend and/or colleague of the customer - transforming the relationship via deep knowledge of the customer: not just what they've done but what they're doing now. This eBook explores the hard questions you need to be asking yourself and your company in order to get started on or to accelerate your customer experience journey. Are you ready? Read to find out.
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IT Friction Causes a Decline in Value for Organizations: Forrester Investigates

Published By: BMC Software     Published Date: Jun 25, 2013
Large gaps and loss of productivity challenge the value, agility and cost of IT across the globe. “Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as: • Gaps in customer satisfaction and the perceived value of services • Inadequate IT support, which decreases productivity and revenue • Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs See what 900 business and IT professionals had to say and get recommendations for change.
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bmc, productivity, it support, customer satisfaction, technology, it management, enterprise applications, data management
BMC Software

IT Infrastructure And Operations: The Next Five Years

Published By: Gomez IT     Published Date: May 24, 2011
Interest in cloud technology and cloud economics abounds. While the technology delivers immediate reductions in capital costs, Forrester believes that cloud computing's greatest benefits will come from changes to the IT technology and organizational model.
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gomez, compuware, it infrastructure, it operations, jean-pierre garbani, marc cecere, forrester, cloud economics
Gomez IT

IT Service Management Vendor Comparison [Forrester]

Published By: Cherwell Software     Published Date: Jan 28, 2019
The Twelve ITSM Providers that Matter Most—and How they Stack Up Forward-thinking IT teams know that to maintain a seat at the table, their approach to service management must transcend traditional silos. In Forrester's report, you’ll receive valuable analyst insight into which of the twelve market-leading service management tools can best support not only your current ITSM requirements, but also your initiatives to extend and improve service delivery across the business.
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Cherwell Software

IT Silos Are Hurting Your Company: Make IT Data a Strategic Asset

Published By: Splunk Inc.     Published Date: Jun 02, 2009
According to Forrester, organizations spent $1.5 trillion globally managing IT last year. 75% of this was spent on silos, legacy systems that still don't get answers to the most important questions: troubleshooting outages, investigating security incidents, and demonstrating compliance. Learn about the innovative software product forward-thinking organizations are using to dramatically improve their productivity and change the way they manage and secure IT.
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it management, forrester, silos, legacy, data center, compliance, security, troubleshooting
Splunk Inc.

It's Time To Review - And Renew - Your Telecommuting Policy

Published By: Citrix Online     Published Date: Apr 08, 2009
There's no "one size fits all" when it comes to telecommuting. This new Forrester white paper explores how implementing best practices to create a telecommuting program and standardized policy significantly reduces operational costs and increases employee productivity - a winning combination in a tough economy.
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telecommuting, citrix, forrester, telecommute, employee productivity, citrix, human resources, travel
Citrix Online

It’s A Hybrid Cloud World. Are You Managing Your Hybrid State?

Published By: HP     Published Date: Oct 01, 2014
If your company is using cloud computing services today, it’s highly likely you are already in a hybrid cloud configuration. The key question is whether you are actively managing this reality. In January 2014, HP commissioned Forrester Consulting to evaluate the state of enterprise hybrid cloud environments and how they are being managed. Forrester developed a hypothesis that tested the assertion that enterprise IT operations teams struggle to recognize and manage this hybrid state — a hypothesis that was proven out.
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hybrid, cloud, world, state, company, managing, reality, enterprise

Key Drivers: Why CIOs Believe Empowered Users Set the Agenda for Enterprise Security

Published By: Blue Coat Systems     Published Date: Jul 18, 2013
Several years ago, a transformation in IT began to take place; a transformation from an IT-centric view of technology to a business-centric view of technology that Forrester refers to as business technology (BT). This transformation has a profound impact on the role of the CIO. The CIO must now view himself or herself as a business enabler. He or she must focus on continuously aligning with business objectives, improving delivery capability to support business processes that bring new products and services to market more quickly, fostering innovation, and reducing costs through improved performance. In this custom Technology Adoption Profile (TAP), the data confirms this trend.
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security, technology, business technology, cio, application security, email security, internet security, network security appliance
Blue Coat Systems

Key Findings on Endpoint Security and Real-Time Prevention featuring Forrester

Published By: Palo Alto Networks     Published Date: Feb 24, 2016
The threat landscape has evolved and the traditional approach to endpoint security cannot keep up. Detection/response is not an acceptable approach. There are a number of approaches to prevent threats on the endpoint and their ability to prevent unknown and zero-day threats varies widely. Join this webinar featuring a guest speaker from Forrester where we will discuss the findings from a recent commissioned survey they conducted that evaluates these approaches and illustrates that exploit prevention and integration with a network security platform are must-have capabilities. Forrester will also summarize their recommendations for prevention of advanced threats on the endpoint.
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security, endpoint, zero day exploit, forrester, phishing, ddos
Palo Alto Networks

Kundenorientierte Unternehmen mu¨ssen beim Identity Management einen strategischen Ansatz verfolgen

Published By: ForgeRock     Published Date: May 05, 2015
Forrester Consulting ist ein unabhängiges Beratungsunternehmen, das Führungskräfte auf der Basis objektiver Recherchen dabei unterstützt, in ihren jeweiligen Unternehmen Erfolg zu haben. Die Beratungsleistungen von Forrester reichen von kurzen Strategiebesprechungen bis hin zu individuellen Projekten und verbinden den Kunden direkt mit Forschungsanalysten, um speziellen geschäftlichen Herausforderungen mit Experten-Know-how begegnen. Weitere Informationen finden Sie unter
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software development

L'impact economique total de la plateform de data center Flexpod de NetApp et de Cisco

Published By: Cisco     Published Date: May 15, 2015
Au cours de l'ete 2012, Forrester Consulting a commence a travaillar sur un projet de recherche commande par NetApp consistant a etudier le ROI que les enterprises sont susceptibles d'enregistrer en adoptant la plateforme FlexPod.
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data center, software, networking, roi, cisco, platform, enterprise, best practices

Le directeur marketing et le directeur informatique doivent accélérer leur collaboration

Published By: Adobe     Published Date: May 13, 2015
Forbes and Forrester conducted a joint survey of 303 marketing and IT leaders that assesses the maturity of marketing and IT partnerships and how those relationships have evolved since our first version of this study in 2011. The results show some progress in taking action on items that require joint attention,but the devil is in the details, particularly around leadership and domain expertise.
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cmo and cio relationship, marketing technology in practice, marketing partnerships survey, marketing collaboration

Learn about The Total Economic Impact of the Flexera Data Platform

Published By: Flexera     Published Date: Feb 19, 2019
As the technology landscape grows and evolves with new devices, new software, and new platforms, keeping tabs on an organization's IT assets is a moving target. How can you gain accurate visibility of software assets to drive strategic and financial decisions that impact finance and reduce security risk? A commissioned study conducted by Forrester Consulting on behalf of Flexera shows the potential return on investment for a Data Platform customer. Through their research, Forrester found that customers achieved a 302% ROI with their investment, with payback within months by benefiting from multiple use cases throughout the organization in the following areas: -Cost savings from reduction in licenses -Avoided increases in licenses from audit activities -Hardware maintenance savings -Improved productivity -Reduced effort for divestiture activities Get the full study to learn how your business can benefit from Flexera solutions.
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Learn how Microsoft Application Lifecycle Management Increases ROI While Cutting Development Cycles

Published By: Microsoft     Published Date: Nov 08, 2013
Learn how Forrester researched Microsoft’s Application Lifecycle Management and found that it increases productivity, lowers costs, and creates more agile IT organizations.
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microsoft, application lifecycle management, increase roi, cutting development cycles, microsoft alm, increase productivity, create agile it organization, forrester consulting

Leverage Cognitive Content to Create Compelling Customer Experiences

Published By: IBM     Published Date: Jan 17, 2017
Forrester Research discusses shifts in creating customer-centric, content-rich digital experiences. IBM introduces the Watson Content Hub.
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ibm, commerce, digital experience, customer experience, forrester, customer-centric content, enterprise applications, business technology

Livre blanc de leadership éclairé de Forrester Consulting pour le compte de ForgeRock

Published By: ForgeRock     Published Date: May 05, 2015
Forrester Consulting propose des services de conseil indépendants et objectifs, qui s'appuient sur des enquêtes approfondies et permettent aux dirigeants d'assurer la réussite de leurs entreprises. Qu'il s'agisse d'une simple séance d'orientation stratégique ou de projets sur mesure de plus grande ampleur, les services de Forrester Consulting vous permettent d'entrer en contact avec des analystes spécialisés, qui mettent toute leur expertise à votre service pour vous aider à relever vos défis spécifiques. Pour plus d'informations, consultez le site
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software development

Los controladores digitales optimizan, los transformadores digitales innovan

Published By: Dell EMC EMEA     Published Date: Mar 29, 2019
En diciembre de 2017, Dell encargó a Forrester Consulting que elaborara un estudio para determinar cómo se estructuraban las organizaciones empresariales desde la perspectiva de los departamentos de TI. El estudio exploró dos tipos de organizaciones de TI, los controladores digitales y los transformadores digitales, y las tendencias y los retos del aprovisionamiento de los PC. A menudo, los controladores digitales se asocian con el enfoque en sentido descendente y la estructura lineal, y enfatizan la seguridad y la precisión. Por el contrario, los transformadores digitales se enfocan en la innovación y en la centralidad de los empleados y los clientes, y priorizan la velocidad y la flexibilidad. Mediante la comprensión de los dos grupos, las empresas pueden superar los retos que surgen de la gestión del ciclo de vida de los PC. Al invertir en las herramientas de gestión de PC existentes y asociarse con una empresa especializada en la implementación y la gestión de ordenadores, las comp
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Lower the cost of deploying a leading GRC platform by up to 572%

Published By: EMC     Published Date: Apr 18, 2013
Read the Forrester Report: The Total Economic Impact of RSA Archer IT GRC and you'll be eligible to receive a free consultation from an RSA GRC expert who will calculate the projected ROI for your organization.
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grc, rsa, archer, roi, compliance, risk, risk management, anti spam

Maîtrisez la valeur de votre capital de données au profit de la réussite de l'entreprise

Published By: Dell EMC Storage     Published Date: Aug 15, 2019
L'ère numérique a engendré une prolifération de données qui alimentent les entreprises modernes. Les entreprises qui savent exploiter ces données connaissent les bénéfices qu'elles peuvent en tirer dans tous les aspects de leur activité. L'utilisation des données au service de différents flux de travail, analyses et activités les transforme en capital : une ressource numérique qui créera de la valeur pour l'entreprise. La mesure dans laquelle une entreprise prend en compte ce capital de données, à la fois dans la manière dont elle utilise les données et dans la manière dont elle investit dans la technologie des données, peut avoir un impact durable sur la réussite de l'entreprise. En février 2019, Dell EMC et Intel ont demandé à Forrester Consulting de déterminer si la capacité de maîtriser et d'appliquer des données et des procédures d'analyse à chaque opportunité s'imposait rapidement comme une condition préalable à la réussite. Pour le vérifier, Forrester a mené une enquête mondiale
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Dell EMC Storage

Make the most of analytics to meet your mobile objectives

Published By: Adobe     Published Date: Dec 08, 2014
Mobile is more than likely a part of your marketing mix, but chances are, you haven’t defined the metrics you need to measure its success. The Forrester paper, Make the most of analytics to meet your mobile objectives, shares insights from mobile executives and lays out the steps marketers need to take to improve mobile effectiveness.
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mobile objectives, mobile measurements, mobile analytics, mobile effectiveness

Make The Most Of Analytics To Meet Your Mobile Objectives

Published By: Adobe     Published Date: Jan 12, 2015
Mobile is more than likely a part of your marketing mix, but chances are, you haven’t defined the metrics you need to measure its success. The Forrester paper, Make the most of analytics to meet your mobile objectives, shares insights from mobile executives and lays out the steps marketers need to take to improve mobile effectiveness.
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adobe, mobile, marketing, mix, analytics, measure, success, executives

Making a Better Framework for BPM

Published By: K2     Published Date: Jan 07, 2016
Is it time to reframe BPM through a modern lens? This is what a recent Forrester report claims, after conducting an online survey of over 3,300 businesses. While 33 percent of companies are already implementing or using a BPM solution and an additional 30 percent are interested in using BPM, only 17 percent of companies made a formal request to use BPM in the last year.
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bpm, business process management, forrester report, bpm solutions, networking, security, it management, wireless

Making Collaboration Work for the 21st Century's Distributed Workforce

Published By: HiDef Corporate     Published Date: Apr 05, 2011
This Wainhouse Research brief explores how web conferencing is transforming the way teams get work done.
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citrix hidef, web conferencing, online meetings, web meetings, travel, collaboration software, smtp, pstn
HiDef Corporate

Making Collaboration Work for the 21st Century's Distributed Workforce

Published By: GoToMeeting     Published Date: Apr 05, 2011
This Wainhouse Research brief explores how web conferencing is transforming the way teams get work done.
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web conferencing, online meetings, web meetings, travel, collaboration software, smtp, pstn, post

Making Collaboration Work for the 21st Century's Distributed Workforce

Published By: GoToTraining     Published Date: Apr 06, 2011
This Wainhouse Research brief explores how web conferencing is transforming the way teams get work done.
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citrix gototraining, collaboration software, smtp, pstn, post, forrester, telecommuting, wainhouse
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