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Girard Toyota leverages Atlantic Broadband Business' Hosted Voice Solution

Published By: Atlantic Broadband Business     Published Date: Apr 30, 2018
In order to maintain their commitment to customer service, Girard Toyota looked to upgrade their outdated phone system. The antiquated system they were using was not only costly to maintain, but also inhibited their efficiency — inbound calls were not answered in a timely fashion, and when they were, the hold times were much too long. Calls were not being transferred to the correct representatives, causing frustration for both new and existing customers. The entire customer experience was negatively impacted, threatening to cost the company revenue and its prized reputation for superior customer service.
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girard, toyota, atlantic, broadband, business, solutions
    
Atlantic Broadband Business

Got The Enterprise Software Blues? Appliances to the Rescue

Published By: KACE     Published Date: Nov 14, 2006
This paper explores how Appliance-based Software Delivery (AbSD) provides a better alternative to both software and Software as a Service (SaaS).
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appliance, network security, saas, absd, hosted model, on-demand model, software development, value-add
    
KACE

Guide to evaluating, implementing & deploying content management systems

Published By: CrownPeak     Published Date: Jun 30, 2009
Congratulations you've decided to embark on the journey to implement a content management system (CMS) for your Web site. This document assumes that you have already built the business case for purchasing a CMS and has been signed off on by the appropriate stakeholders. Learn more today!
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crownpeak, cms, content management system, web site development, infocenter, hosted services, open source software, project definition
    
CrownPeak

Hear Forrester and SmartFocus experts discuss how you can deliver customer-led marketing.

Published By: SmartFocus     Published Date: May 27, 2015
Your customer wants a personalized and relevant experience, with every interaction, tailored around THEIR location, activity and device. Are you delivering that? In a recent webinar hosted by Forrester Research Inc and SmartFocus they discuss taking personalization to the next level with context-aware marketing - the emerging theme of 2015 that is changing the way we do marketing.
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forrester, mobile, marketing, personalization, contextualization, customer journey, customer behavior, customer experience
    
SmartFocus

Help Your Organization Reduce The Costs Of Managing

Published By: Microsoft Corporation     Published Date: Oct 19, 2010
This hosted solution helps organizations reduce the costs of managing and maintaining business systems, which frees information technology resources and enables staff to focus on initiatives that can deliver competitive advantage to the business.
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microsoft online services, collaboration, business productivity, software services, integrated online service, it operation, application integration, collaborative commerce
    
Microsoft Corporation

Hosted Contact Center Solutions - Setting the Record Straight

Published By: Interactive Intelligence     Published Date: Jul 21, 2010
DMG Consulting LLC identifies five top misperceptions, and dispels them with findings from their recent customer satisfaction study for hosted contact center services.
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interactive intelligence, contact center solution, customer satisfaction, communications as a service, caas, sip, hosting, tco
    
Interactive Intelligence

Hosted CRM Buyer's Guide: Learn what a Hosted CRM system can do for you

Published By: Tippit, CRM     Published Date: May 15, 2009
Today's Customer Relationship Management (CRM) solutions aim to recapture the personalized customer service provided by local mom-and-pop shops of yore – except with high-tech-analytics capabilities, collaborative platforms and automated processes. By gathering information from multiple data sources and storing it in a centralized location, a hosted CRM solution provides a holistic view of a customer in real time. Armed with this insight, a company’s management, sales and service people can better generate leads, target top customers, manage marketing campaigns, drive sales and boost customer satisfaction.
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tippit, marketing, analytics, sales force automation, crm, onyx software, rightnow technologies, enterprise applications
    
Tippit, CRM

Hosted CRM Buyers Guide: Key Points to Consider

Published By: InsideCRM.com     Published Date: Aug 13, 2007
In the market for a CRM? This white paper outlines the general benefits and drawbacks of hosted vs. on-premise CRMs and lists the basic features to look for in your hosted solution. With an up-to-date overview of the CRM market and a rundown of the general costs of various CRMs today, you'll be prepared to start looking for your new solution immediately.
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crm, customer relationship managment, crm tool, crm tools, buying guide, collaboration, customer management, contact management
    
InsideCRM.com

Hosted CRM Comparison Guide

Published By: Tippit, CRM     Published Date: May 18, 2009
Download this side-by-side comparison guide that breaks down the industry's top 15 CRM players (including Salesforce.com, RightNow Technologies, NetSuite, Microsoft, Entellium, SugarCRM and Oracle) so you can quickly and easily compare the features and costs of each. Learn more today!
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crm, hosted crm, tippit, marketing, market, hosted, on-premise, solution
    
Tippit, CRM

Hosted CRM Comparison Guide: The Top 4 CRM Vendors Compared

Published By: InsideCRM.com     Published Date: Aug 13, 2007
Use this crisp and clean comparison chart to stack the top CRM vendors side-by-side on the following:  Features, Price per User, Services and Support, and Marketing Capabilities.
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crm, crm tool, crm tools, crm software, customer relationship management, salesforce, right now, rightnow
    
InsideCRM.com

Hosted Email Archiving IT Manager's Guide

Published By: Symantec.cloud     Published Date: Sep 14, 2010
Thinking about email archiving? It can seem complex - but with a hosted service many of these issues disappear.
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messagelabs symantec hosted services, hosted email archiving, it manager, email storage, ip storage, storage management, storage virtualization, email security
    
Symantec.cloud

Hosted Email: How to Build in Security, Compliance, and Redundancy

Published By: Symantec.cloud     Published Date: Nov 14, 2011
This paper discusses the many drivers for organizations looking to move email to the cloud and highlights the shortcomings of some of these solutions.
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host, hosted email, security, compliance, redundancy, cloud, productivity, implement
    
Symantec.cloud

Hosted Microsoft Exchange Architecture

Published By: SilverSky     Published Date: Apr 16, 2013
SilverSky operates a major hosted infrastructure dedicated to providing world-class enterprise messaging solutions. This whitepaper is an in-depth overview of our Hosted Microsoft Exchange architecture and how we implement best practices across systems management, testing, application deployment, infrastructure and security to provide increased productivity and reduced costs.
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microsoft exchange, architecture, silversky, hosted infrastructure, enterprise messaging, best practices, application deployment, infrastructure
    
SilverSky

Hosted Microsoft Exchange Market Quadrant

Published By: SilverSky     Published Date: Mar 26, 2014
The Radicati Group, a technology market research firm, highlights its choices for Hosted Microsoft Exchange providers based on market share and functionality. They detail the criteria for a Top Performer in this market and include SilverSky in that category.
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silversky, ibm, radicati group, technology market reserach, hosted microsoft exchange providers, hosted microsoft exchange, cloud mailbox, data center
    
SilverSky

Hosted PBX: Perfect for Your Business

Published By: Vonage Business     Published Date: Aug 12, 2015
Read this white paper to learn how companies can take advantage of advanced features and functionality while also realizing great cost savings with Vonage Business Hosted PBX.
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Vonage Business

Hosted Voice

Published By: Spectrum Enterprise     Published Date: Oct 10, 2018
Migrate your organization’s voice service to our cloud with Hosted Voice, a fully managed, comprehensive and customized solution with unified communication and collaboration features. Our solutions include full technical support and best-in-class IP based phones.
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Spectrum Enterprise

Hosted Voice Solutions Help Boost Productivity and Customer Service

Published By: Comcast Business     Published Date: Jan 15, 2015
Consider some of the advanced capabilities built into Comcast’s Business VoiceEdge™ hosted voice solution – and how they impact, and better enable, mobility.
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the cloud, voice solutions, productivity, customer service, cloud based, mobile, mobile employees, mobile data systems
    
Comcast Business

Hosted VoIP PBX Solution Presents Compelling Communications Option for Micro Enterprise Market

Published By: Vocalocity     Published Date: Jul 20, 2011
This white paper investigates how a hosted VoIP solution can be an affordable approach that delivers value and a big-company image for micro-enterprises.
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ippbx, micro enterprise, voip, pbx, small business voip, vocalocity, micro enterprise, ip networks
    
Vocalocity

Hosted VoIP Savings Calculator

Published By: Polycom     Published Date: Jun 17, 2010
To see how much a company can save by implementing a Hosted VoIP solution, Polycom and BroadSoft have introduced this free and easy-to-use cost-savings calculator.
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polycom, hosted voip, cost savings calculator, tco, broadsoft, ip networks, ip telephony, total cost of ownership
    
Polycom

Hosted VoIP. What Does That Mean To My Business? 10 Business People Make Their Voices Heard.

Published By: Polycom     Published Date: Jun 17, 2010
This informative guide, featuring questions from business people, provides answers and insights on how Hosted VoIP can impact communications by providing critical features and flexibility, all for significantly lower costs.
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polycom, hosted voip, hd voice ip phone, video conferencing system, business communication, tco, ip networks, ip telephony
    
Polycom

Hosted VoIP: What Does That Mean To My Business? 10 Business People Make Their Voices Heard.

Published By: Polycom     Published Date: May 27, 2010
This informative guide features 10 business people making their voices heard. Each person showcased in the guide raises a key challenge they face in business communications, such as lowering TCO, managing complex technology, and scalability.
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polycom, hosted voip, tco, business communication, voice over ip, video conferencing system, hd voice, ip networks
    
Polycom

Hosted Vs. In-House for Microsoft Exchange: Five Myths Debunked

Published By: Intermedia     Published Date: Nov 10, 2008
For companies with strapped and/or non-existent IT teams, outsourcing Microsoft Exchange can be an extremely smart, cost-effective option. While the hosted email market is indeed growing fast, a few stubborn myths continue to hold back many businesses from embracing it as a viable option to an in-house solution. In this article we will debunk those falsehoods one by one to show why a hosted Exchange model is the best choice for smaller organizations.
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intermedia, exchange solution, exchange model, in-house exchange solution, hosted exchange solution, security, compliance, email security
    
Intermedia

Hosted vs. On-Premise vs. Hybrid: What's the Right Approach to Archiving?

Published By: Rand Secure Archive     Published Date: Jun 06, 2013
When it comes to applications like archiving, organizations are faced with several choices. Should they go with a hosted solution, install the application on-premise, or use a hybrid approach where the data resides on-site but the archiving application is hosted? Although the options are hotly debated, there is no right choice. It’s a decision that should be driven by business needs, not the solution that’s most popular with pundits today.
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hosted, on-premise, hybrid, archiving, solution, networking, security, software development
    
Rand Secure Archive

Hosted Web Analytics Versus Server Log Files

Published By: VisiStat     Published Date: Mar 22, 2007
Old Log File analytics data was good – today's hosted on-demand Web analytics reporting is much better. What once was only understandable by IT personnel now has a place on the desktops of sales, marketing and business professionals. Read about the differences, and improvements, in analytics.
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web analytics, hosted analytics, hosted solution, snippet, page snippets, snippet technology, code snippets, code tag
    
VisiStat

Hosting Provider DDoS Protection Playbook

Published By: Corero     Published Date: Dec 05, 2014
Few hosting providers today offer sufficient protection from DDoS attacks, so those that can implement robust DDoS attack protection will be able to more efficiently protect their hosted infrastructure and gain a competitive advantage in the marketplace. They’ll also be positioned to create incremental revenue streams from high-value, managed DDoS attack protection services.
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corero, ddos, distributed denial of service, data protection, ddos attack, threat protection, hosted threats, intrusion prevention
    
Corero
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