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5 Trend Tecnologici Che Ridefiniscono la Customer Experience

Published By: Genesys     Published Date: Feb 12, 2019
Abbiamo chiesto a una serie di analisti e figure di riferimento del settore di indicarci quali saranno secondo loro le tendenze chiave relative all’engagement del cliente a partire dal 2017. Da tecnologie all’avanguardia come l’IoT e i Bot fino a nuove interpretazioni di idee del passato, i temi caldi indicati hanno fatto emergere cinque trend fondamentali destinati a ridefinire il futuro della Customer Experience. In questo ebook, scoprirai: I cinque trend che avranno il maggiore impatto sulla Customer Experience Come usare il machine learning per identificare tendenze e modelli utili a offrire un’eccezionale Customer Experience di nuova generazione Come avere un contact center all’avanguardia e adattarlo alle esigenze in rapida evoluzione dei clienti
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Genesys

A Day in the Life of an HR Leader

Published By: Workday UK     Published Date: Jan 31, 2019
Featuring selections from our Day in the Life video series, this page focuses on how technology helps make these Workday HR leaders' day-to-day more productive. Hear how the cloud empowers them to tackle things such as workforce planning and mergers and acquisitions with ease.
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Workday UK

A World Of Difference

Published By: Infosys     Published Date: May 21, 2018
Our client offered electronic money transfer services. For years they had provided the digital links and the networks of agents that enabled people to send money quickly and easily around the world. But digital technology introduced a number of challenges to their business. Not only were pure digital payment companies threatening the agent-based model, but their business models had lower operating costs than a network of physical agents. Also, other technologies such as virtual money transfer via blockchain were being more widely adopted. In addition, industry mergers strengthened competitors, while increased protectionism began to reduce the number of migrant workers - the core customers of our client. The digital world was looking like a difficult place to operate in.
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money, transfer, digital, technology, business
    
Infosys

Aberdeen Group Analyst Report: Integrated Accounting Platform

Published By: Oracle     Published Date: Apr 29, 2014
Many enterprises contend with fragmented systems and processes. Mergers and acquisitions have increased the number of organizations with disparate systems and business units. Download this white paper to learn how to achieve and integrated accounting platform.
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oracle, accounting platform, mergers and acquisitions, disparate systems, fragmented accounting, knowledge management, enterprise applications
    
Oracle

Accelerate growth with the ‘Cloud first Live Enterprise’

Published By: Infosys Limited     Published Date: Aug 02, 2019
The consumer packaged goods landscape is a sum of many complex and moving parts – a demanding and ever changing customer universe, with a subset of digital natives; a complex distribution system; and legacy IT systems from internal silos and mergers. In such a dynamic environment, we help our clients accelerate growth by transforming their organization to become a thriving Live Enterprise by augmenting their core digital capabilities. The cloud is an integral part of this digital transformation ushering CPG enterprises into a new era of hyper performance. Cloud promises to deliver several significant benefits including reduced costs, increased scalability, flexibility, and agility, leading to improved business performance and therefore growth. To better understand the specifics of cloud initiatives, we surveyed 167 senior executives from organizations in the CRL industry, with over USD 1 billion in revenues across the United States, Europe, Australia and New Zealand. Download thi
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Infosys Limited

Alcatel-Lucent Data Center Transformation

Published By: HP Data Center     Published Date: Mar 25, 2009
When Alcatel bought out Lucent at the end of 2006, the two companies had already begun planning data center consolidations of their own, but the merger changed all that. As it turns out, the merged company created a plan to consolidate 25 data centers and 125 server rooms down to six data centers and just a few server rooms. This change has presented challenges, especially in terms of arranging downtime and dealing with employees' attachment to their servers and applications, but the company is on pace to meet it’s goal of reducing IT operational cost by 25% over three years.
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alcatel-lucent, hp data center, it infrastructure, data center transformation, merger, downtime, server application, change management
    
HP Data Center

Amazon Web Services Planning Guide for Chief Financial Officers

Published By: Amazon Web Services     Published Date: Oct 09, 2017
The following insights should be used as a resource for Chief Financial Officers (CFOs) as they lead or support their organisation through a cloud adoption journey. It is designed to provide an overview of cloud adoption drivers, costs, risks, and benefits, as well as raise important questions about staffing and technology decisions that are critical to success. It is also intended to help inform business cases, while surfacing measurements and indicators specific to cloud environments that impact the bottom line. The foundational guidance provided is a collection of insights captured and distilled from direct conversations and engagements between Amazon Web Services (AWS) and customer CFOs representing an extensive range of industries.
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global expansion, mergers and acquisitions, business agility, real estate, tax exposure, talent acquisition, operations investment
    
Amazon Web Services

Avoiding Post-Acquisition Product Sales Failure

Published By: SalesForce4Hire     Published Date: Feb 11, 2011
Performing marketing due diligence in M&A involves validating which products to be acquired will fit into an existing core sales channel and deciding how to optimally integrate these products. This white paper discusses four
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medical device, aquisitions, mergers, salesforce4hire, sales strategy
    
SalesForce4Hire

Coca-Cola Hellenic: SAP Software and Services Drive Business Transformation

Published By: SAP     Published Date: Jul 19, 2012
Mergers present opportunities for a complete transformation of the combined business organization. A blend of two smaller bottling companies, Coca-Cola Hellenic Bottling Company S.A. is one of the world's largest bottlers and distributors of Coca-Cola products. It standardized on the SAP® ERP application to better coordinate with its partner and supplier, the Coca-Cola Company, which also standardized on SAP software. Coca Cola Hellenic used SAP technology for other challenges, including transformation of its customer service processes.
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sap, software, services, business, transformation, business intelligence, business management, web services
    
SAP

Cultural Clash in Mergers and Acquisitions

Published By: Senn Delaney     Published Date: Aug 21, 2008
Mergers and acquisitions are a fact of life in today's highly competitive global business environment. Unfortunately, up to one third of mergers fail within five years, and as many as 80 percent never live up to their full potential. A great deal of evidence indicates that the ultimate success of mergers and the amount of time it takes to get them on track is determined by how well the cultural aspects of the transition are managed.
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senn delaney, mergers, acquisitions, sbc, at&t, customer focused, brand management, customer-centric
    
Senn Delaney

Cybersecurity – What risk do you inherit from the businesses you work with?

Published By: FICO     Published Date: Apr 07, 2018
High profile data breaches such as those at Equifax and MyFitnessPal have made everyone aware of cyber-risk. It is not only the cyber-risk that exists within your business you need to assess – do you understand the risk you inherit from the businesses you work with such as your: -Suppliers -Customers -Acquisitions and mergers For vital information about why you should assess the different types of organization you work with; and to learn how you can do this quickly and easily - Read our guide ‘Why Should You Understand the Cybersecurity Risk of the Businesses You Work with?’
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FICO

Data Integration for Successful Mergers & Acquisitions

Published By: Liaison Technologies     Published Date: Jan 23, 2013
The success of a merger or acquisition hinges on many things – including the ability to merge disparate IT systems into a single operating environment.
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liaison, data integration, m&a outcomes, m&a data integration, merger and acquisition, phases of m&a, business technology
    
Liaison Technologies

Data Quality: A Survival Guide to Marketing

Published By: SAP     Published Date: Jun 23, 2009
In this paper, Frank Dravis, Six Factors Consulting, discusses how even with the finest marketing organizations, the success of marketing ultimately comes down to the data.
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single platform, data integration, data quality, quality management, soa, architecture, soa, sap businessobjects data services
    
SAP

Data Quality: A Survival Guide to Marketing.

Published By: SAP Inc.     Published Date: Jul 28, 2009
In this paper, Frank Dravis, Six Factors Consulting, discusses how even with the finest marketing organizations, the success of marketing ultimately comes down to the data.
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single platform, data integration, data quality, quality management, soa, architecture, soa, sap businessobjects data services
    
SAP Inc.

Definitive Guide to Compliance Programme Assessment: The Essential Step to Improving Your Compliance

Published By: NAVEX Global     Published Date: Dec 07, 2017
A strong ethics and compliance programme improves organisational culture, protects corporate reputation and enhances employee engagement. When an ethics and compliance programme is lacking, an organisation could be exposed to significant risk. To ensure compliance programmes meet ongoing best practices, assessments and regular reviews are necessary, valuable and expected by numerous internal and external parties, including government agencies. New laws and regulations, new lines of business, new geographies and mergers and acquisitions become part of a growing enterprise your compliance ecosystem must support. This requires those in charge of the system to regularly revisit and assess their risk and priorities to make necessary adjustments that ensure an effective compliance programme. The Definitive Guide to Compliance Programme Assessment is a comprehensive resource full of advice and best practices. It is designed to help organisations evaluate and improve their ethics and complia
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ethics and compliance programmes, risk management, compliance ecosystem, industry standards, hotline and incident management system
    
NAVEX Global

Dell/EMC’s Chief Customer Office: How Care and Marketing Came Together After a Historic Merger

Published By: Sprinklr     Published Date: Sep 28, 2017
After the largest tech merger in history, Dell and EMC needed to align their marketing and social departments. Karen Quintos took the challenge and along with Alison Herzog formed the Chief Customer Office.
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customer service, customer relationships, customer experience, customer retention, voice of the customer, social customer service, customer journey
    
Sprinklr

Determine: Vendor Snapshot

Published By: Determine (Selectica)     Published Date: Sep 13, 2016
Something odd happened during Selectica’s roll-up strategy. Usually when a technology vendor acquires a number of providers at relatively low valuations, its focus tends to be on financially engineering the various SaaS, maintenance, upsell and other income schemes from the assets. But in Selectica’s case, the acquired became the basis of the company, in a manner in which the sum of the assets became an entirely different equation that it likely even bargained for before getting into the activity in the first place. But sometimes the uncertainty of post-merger integrations can lead to an outcome that benefits all parties involved (including customers) in ways that would be difficult to have imagined going into the process.
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Determine (Selectica)

Enterprise Performance Management

Published By: Quocirca     Published Date: Apr 08, 2009
Monitoring, measuring and reporting on the financial health of an organisation is a basic need that requires effective tools and processes to optimise the end result. Underpinning this is the requirement for planning capabilities, utilising scenario and what if analysis with simulations and other forward looking capabilities. The new primary research presented in this report shows that most organisations still have much to do.
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quocirca, oracle, monitoring, measuring, reporting, financial health, compliance, epm
    
Quocirca

Gaining Control and Managing Complexity in the Data Center through Service Automation

Published By: BMC ESM     Published Date: Aug 20, 2009
IT infrastructures have become exceedingly complex, resulting in a highly interconnected network of old and new technologies. In a world where IT budgets are shrinking and mergers are common, how do you get the most value from your IT resources?
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it costs, it resources, it infrastructure, it budget, spend management, bmc, mergers, podcast
    
BMC ESM

Getting SOA Right: SOA Healthchecks

Published By: IBM     Published Date: Mar 28, 2008
Ready or not, here comes SOA. More and more organizations are turning to SOA to speed application development, increase reusability across and beyond the enterprise, integrate historically separate systems resulting from acquisitions and mergers, and drive costs down and service quality up.
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software development, service oriented architecture
    
IBM

Harnessing the Power of Accounts Payable Automation: Even in Complex, Multi-ERP Environments

Published By: Esker     Published Date: Dec 19, 2016
In today’s highly competitive business environment, many organizations are expanding through mergers and acquisitions (M&As). Unfortunately, success comes at a cost. Growth via M&A activity often involves absorbing disparate ERP applications, which, over time, can create significant inefficiencies — particularly in the accounts payable (AP) department. The good news is, AP automation is emerging as an end-to-end solution that forward-thinking organizations can use to eliminate AP-related silos and maximize their market potential. Businesses with a complex ERP environment have several choices when it comes to AP automation solutions. This white paper is intended to assist AP and finance leaders, along with ERP system administrators, in evaluating their options, simplifying the decision-making process, and getting the absolute most out of their AP automation investment.
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Esker

How a Flexible Infrastructure is Essential to Manage Costs in the Face of Increased Budget Pressures

Published By: IBM     Published Date: Jun 11, 2008
Today's organizations face a tough set of challenges. Markets around the world have become increasingly volatile. Competition is more intense. Mergers, acquisitions and divestitures demand revisions in business plans and the IT infrastructures that support them. And IT departments have to keep doing more-and better-with budgets and resources that are already stretched to the limit. To meet these critical challenges, your organization needs much greater flexibility in its business models and business processes.
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ibm, ebf, ibm ebf, it management, business process management
    
IBM

How Customer-Centric Transformation Can Increase Revenue

Published By: IBM     Published Date: Jun 20, 2013
The global financial crisis of 2008 still reverberates today. Sluggish economic growth, stricter regulatory requirements and rapidly changing consumer behavior are placing unprecedented demands on the banking industry. In recent years, banks – particularly those with substantial retail operations – have relied on the lethargy of their customers to maintain their business. Customer loyalty has been based more on proximity of local branches and convenience of ATM networks than the quality of customer care or products and services priced and tailored to a bank’s best customers. In response to the financial crisis, banks have focused on wringing complexity and costs from their systems – exacerbated by mergers and acquisitions – while dealing with new and tighter regulations. Yet, their traditional “one-size-fits-all” mass-marketing approach to customers has remained constant.
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customer-centric, increase revenue, relationships, operations
    
IBM

How Dell EMC Drives Digital Innovation by Transforming IT

Published By: Dell EMC & Intel     Published Date: Dec 12, 2018
After completing the largest private technology merger in history, Dell EMC recognised the need to become more agile and innovate faster. As part of its digital transformation and modernisation efforts, Dell EMC innovators decided to think and act more like a software company.
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Dell EMC & Intel

HP Disaster Recovery Solutions with VMware vSphere 4

Published By: VMware     Published Date: Apr 11, 2011
As your organization deals with constant changes-such as operational growth, expansion from mergers or acquisitions, new business processes, and shifting personnel-your IT infrastructure might not be in a position to recover from a disaster. If that's the case, the entire enterprise may be at risk-and it's probably time to focus on this issue.
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vmware, hp disaster recovery, vmware vsphere 4, business continuity, backup and recovery, disaster recovery
    
VMware
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