outbound communication

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2015 Gartner Magic Quadrant for Contact Center Infrastructure

Published By: Cisco     Published Date: Dec 04, 2015
Gartner defines contact center infrastructure (CCI) as the products (equipment, software and services) needed to operate call centers for telephony support and contact centers for multichannel support. This type of infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
Tags : 
cisco, gartner, magic quadrant, contact center, infrastructure, telephony support, networking, research
    
Cisco

3 Ways to Amplify Email Marketing with SMS Messaging

Published By: Bronto     Published Date: Sep 09, 2013
Short Message Service (SMS) marketing, or text messaging, has become one of the most widely used and effective media for both inbound and outbound marketing communications. This represents a tremendous opportunity for e-commerce marketers to use SMS marketing as an extension of their email marketing program to increase customer engagement and drive more revenue.
Tags : 
sms messaging, email marketing, strategic email marketing, e-commerce solutions, customer engagement
    
Bronto

Benefits of Web Self-Service

Published By: Oracle     Published Date: Nov 01, 2013
Customers want to solve their issues quickly and easily on the Web. Here we provide 3 recommended capabilities to invest in to transform company knowledge and Web self-service tools so you can achieve higher customer retention and save millions on support costs.
Tags : 
zenithoptimedia, oracle, web self-service, customer service, customer satisfaction, social support sites, customer needs, personalized web content, fast resolution, collaborative self-service, social tools, customer retention, consumer input, outbound communication, customer interaction service, customer relationship management, collaboration, customer experience management, cloud computing
    
Oracle

Benefits of Web Self-Service

Published By: Oracle     Published Date: Nov 13, 2013
Customers want to solve their issues quickly and easily on the Web. Here we provide 3 recommended capabilities to invest in to transform company knowledge and Web self-service tools so you can achieve higher customer retention and save millions on support costs.
Tags : 
zenithoptimedia, oracle, web self-service, customer service, customer satisfaction, social support sites, customer needs, personalized web content, fast resolution, collaborative self-service, social tools, customer retention, consumer input, outbound communication, customer interaction service, customer relationship management, collaboration, customer experience management, cloud computing
    
Oracle

Frost & Sullivan – Change the Conversation with Proactive Communications

Published By: Genesys     Published Date: Aug 11, 2016
This white paper will identify the key components of a comprehensive outbound engagement strategy and detail the benefits organizations can achieve with outbound communications. Are you ready to lean how?
Tags : 
outbound engagement strategy, outbound communications, genesys, support costs
    
Genesys

Frost & Sullivan—Change the Conversation with Proactive Communications

Published By: Genesys     Published Date: May 10, 2016
This white paper will identify the key components of a comprehensive outbound engagement strategy and detail the benefits organizations can achieve with outbound communications.
Tags : 
genesys, frost & sullivan, communication, conversation, proactive, outbound engagement, customer experience, enterprise applications, business technology
    
Genesys

Magic Quadrant for Contact Center Infrastructure, Worldwide

Published By: Cisco     Published Date: Dec 04, 2015
Infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
Tags : 
cisco, magic quadrant, contact center infrastructure, worldwide, support center, networking
    
Cisco

Outbound Email and Data Loss Prevention in Today's Enterprise, 2009

Published By: Proofpoint     Published Date: Apr 22, 2010
This report summarizes the findings of Proofpoint's sixth-annual email security and data loss prevention study, including surprising statistics about how large companies manage the risks associated with outbound email, blog postings, media sharing sites, social networking sites, mobile Internet-connected devices and other electronic communications streams.
Tags : 
proofpoint, outbound email, data loss prevention, email security, social networking, electronic messaging, mobile email, internet security, secure instant messaging, web service security, mobile data systems, wireless messaging, data protection
    
Proofpoint

The Outbound Engagement Playbook

Published By: Genesys     Published Date: May 10, 2016
Read the Outbound Engagement Playbook to up your proactive communication game.
Tags : 
genesys, outbound, playbook, engagement, communication, customers, channels, enterprise applications, business technology
    
Genesys

Why Your Organization Needs to Focus on Outbound Content

Published By: DataMotion     Published Date: Oct 02, 2008
This white paper focuses on the need to monitor and manage outbound content, discusses the key drivers that are making it necessary and discusses the steps that an organization should take to mitigate the risks it faces from employee use of communication tools. Also included in this document are brief descriptions of the companies that have co-sponsored it.
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certifiedmail, borderware, postini, symantec, workshare, data management, data protection, database security
    
DataMotion

ZK WiFi Evolution Drives Need for Multigigabit Networks – Plan Your Path to 802.11 ac

Published By: Cisco     Published Date: Dec 04, 2015
Infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
Tags : 
cisco, zk research, wifi, multigigabit network, networking, wireless
    
Cisco
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