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Best Practices for First-Contact Resolution - Your Performance Driver

Published By: Citrix Online     Published Date: Jul 01, 2010
This new white paper explores the strategic role first-contact resolution plays in support environments, provides best practices for optimising performance and outlines steps for achieving consistent FCR.
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citrix online tech, best practices, first-contact resolution, performance driver, fcr, support centre, tco, problem management, measurement, roi, test and measurement, call center management, call center software, customer interaction service, customer relationship management, customer satisfaction, customer service, total cost of ownership
    
Citrix Online

Best Practices for HTML Email Rendering

Published By: BlueHornet     Published Date: Apr 12, 2010
Every popular email client will display HTML content sent in email. However, not every email client has a "web standards" compliant HTML rendering engine. Therefore, the same email may render differently across different email clients. This whitepaper offers practical solutions to help designers, coders, and non-designers alike build a successful email that will render well across all email platforms.
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bluehornet, html email rendering, email platforms, best practices, css, coding
    
BlueHornet

Best Practices in the Call Center: A Customer Touch-Point Methodology

Published By: Oracle     Published Date: Apr 05, 2013
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. By tracking the interplay between these, you can more easily identify meaningful key performance indicators.
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contact center, oracle, call center, touch point methodology, face to face, contact center agents
    
Oracle

Betting on Better Board Meetings: William Hill

Published By: Diligent     Published Date: Jun 15, 2016
When it comes to gambling, whether online or on the high street, William Hill is one of the world’s leading players. Employing nearly 16,000 people, the company has offices in the UK, USA, Australia and Gibraltar and offers betting to meet the needs of diverse customers: on the phone, online or in one of more than 2,300 licensed betting offices. William Hill has been a Diligent Boards™ client since 2013.
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board meeting, online meetings, meetings, diligent, document management, information management, virtualization, cloud computing, infrastructure
    
Diligent

Beyond DSO AR Analytics Playbook: 6 Metrics Every Financial Executive Should Be Tracking

Published By: Esker     Published Date: Jan 08, 2019
Ignoring the potential of AR analytics is a losing game. In order to boost your collection rate and maximize resources, departments should be analyzing a plethora of statistics — not just DSO. This playbook discusses the six metrics your AR department should be paying attention to and how they can separate themselves from competition and provide customers with an improved experience by: • Measuring Key Performance Indicators (KPIs) • Making process improvements based on analytics • Centralizing collection activities
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Esker

Beyond Last Touch - Understanding Campaign Effectiveness

Published By: Quantcast     Published Date: Apr 07, 2014
Listen to Quantcast and WebMetro discuss the challenges in understanding the effectiveness of online display advertising and how to focus on the metrics that matter.
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display advertising, attribution, quantcast, prospecting, clicks, conversion, last touch, real-time bidding, rtb, webmetro
    
Quantcast

Beyond Last Touch: Understanding Campaign Effectiveness

Published By: Quantcast     Published Date: Mar 20, 2014
Listen to Quantcast and WebMetro discuss the challenges in understanding the effectiveness of online display advertising and how to focus on the metrics that matter.
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display advertising, attribution, quantcast, prospecting, clicks, conversion, last touch, real-time bidding, rtb, webmetro
    
Quantcast

Beyond Last Touch: Understanding Campaign Effectiveness

Published By: Quantcast     Published Date: May 22, 2013
Read this Digital Marketing Depot white paper featuring Quantcast and WebMetro which will answer those questions, and explain new attribution approaches and digital metrics that will help you track and drive new prospects to take action.
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display advertising, attribution, quantcast, prospecting, clicks, conversion, last touch, real-time bidding, rtb, webmetro
    
Quantcast

BI Comparison Tool

Published By: Panorama     Published Date: Jan 22, 2014
To help organizations evaluate their Business Intelligence needs, Panorama Software has built a vendor agnostic multi-vendor evaluation work sheet. Organizations can rank as many vendors as they wish in a spread sheet that contains over 150 features. All data is then aggregated into a results sheet, displaying your top options.
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panorama, business intelligence, bi vendors, free tools, bi matrix, intelligence, buyers guide, data management, business analytics, business activity monitoring, total cost of ownership
    
Panorama

Big League Resources for Smaller Players

Published By: Vendor Management Solutions, LLC     Published Date: Apr 12, 2011
Outsourcing advisors available for small and mid-sized companies.
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outsourcing, governance, consultants, advisor, strategic sourcing
    
Vendor Management Solutions, LLC

BlackBerry PlayBook OS 2.0 Security Overview

Published By: BlackBerry     Published Date: Oct 03, 2012
An overview of BlackBerry PlayBook OS 2.0 security capabilities and features, including: BlackBerry® Balance technology, BlackBerry® Bridge, data-at-rest protection, and secure connectivity to support native email and corporate intranet access.
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mobile security, corporate intranet, blackberry, secure connectivity, wireless hardware, wireless security, collaboration, business technology, mobile device management
    
BlackBerry

BlackBerry PlayBook Tablet Featuring PlayBook OS 2.0: Built for Business

Published By: BlackBerry     Published Date: Oct 03, 2012
Learn about tools and applications available that make the development platform BlackBerry® WebWorks SDK, the perfect fit for work, home and life.
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tablet, tablet applications, software development, sdk, enterprise management, mobile security, mobile computing, wireless communications, wireless security, collaboration, business technology, mobile device management
    
BlackBerry

BlackBerry® PlayBook 2.0 for Enterprises: The Beginning of the End of the Workplace Laptop?

Published By: BlackBerry     Published Date: Oct 03, 2012
Get the big picture on how the upcoming software upgrade to the BlackBerry® PlayBookTM tablet makes mobile computing easier than ever.
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enterprise mobile computing, blackberry, rim, mobile computing, wireless hardware, wireless phones, collaboration, business technology
    
BlackBerry

Blazing-fast Connectivity Powers Direct-to-Gamer Video Game Development

Published By: Spectrum Enterprise     Published Date: May 15, 2017
Read this case study to learn how CIG leverages blazing Internet speeds and capacity to engage players directly in creating the movie-quality gaming world of Star Citizen.
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Spectrum Enterprise

Blazing-fast Connectivity Powers Direct-to-Gamer Video Game Development

Published By: Spectrum Enterprise     Published Date: Oct 05, 2017
After developing the blockbuster video games Wing Commander and Freelancer, Chris Roberts spent 10 years in Hollywood making movies. In 2012, Roberts founded Cloud Imperium Games (CIG) and launched development of Star Citizen using crowd funding from fans eager to participate in shaping the new game. To facilitate Roberts' disruptive model for video game development, CIG needed ultra high-speed Internet connectivity. Read this case study to learn how CIG leverages blazing Internet speeds and capacity to engage players directly in creating the movie-quality gaming world of Star Citizen.
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Spectrum Enterprise

Boost productivity with a high definition user workspace

Published By: Citrix Systems     Published Date: Feb 14, 2019
"Help your teams be even more productive. By giving them a secure, reliable connection with high-definition access to the apps and data they need, they'll be able to keep projects moving forward seamlessly — even across low bandwidth or high-latency networks. What's more, IT will be able to manage it all efficiently. Download our white paper. You'll discover how Citrix Workspace offers a high-definition (HDX) virtualized experience that rivals that of a local PC, and: - Decreases your demand for bandwidth - Increases your user density per hosting server - Supports voice, video, and display—even 3D professional graphics!"
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Citrix Systems

Boost productivity with a high definition user workspace

Published By: Citrix Systems     Published Date: Jun 04, 2019
Help your teams be even more productive. By giving them a secure, reliable connection with high-definition access to the apps and data they need, they'll be able to keep projects moving forward seamlessly — even across low bandwidth or high-latency networks. What's more, IT will be able to manage it all efficiently. Download our white paper. You'll discover how Citrix Workspace offers a high-definition (HDX) virtualized experience that rivals that of a local PC, and: Decreases your demand for bandwidth Increases your user density per hosting server Supports voice, video, and display—even 3D professional graphics!
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Citrix Systems

Box, Inc. Develops Cloud-Based File Management System for BlackBerry PlayBook Tablet Customers

Published By: BlackBerry     Published Date: Oct 03, 2012
Many businesses are tasked with the challenge of getting the most current collateral to their mobile workforce, efficiently and securely. That's why Box Inc. developed Box for the BlackBerry PlayBook tablet (Box App).
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file management, blackberry, tablet, cloud computing, mobile computing, application development, cloud based content management system, cms, mobile workforce solutions, mobile computing, business technology, mobile device management
    
BlackBerry

Boxing Clever: How New Technology Can Play a Key Role in Fighting the Global Counterfeiting Boom

Published By: Envisional     Published Date: Dec 21, 2006
The Internet's reach and anonymity have played a big part in the 100-fold growth of counterfeiting since the 1980s. The web provides a shop window on the world, yet it's impossible to police.
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counterfeiting, hacker, counterfeit, brand infringement, branding, copy, envisional, hacker detection, internet security
    
Envisional

Breathing Life Into Wellness

Published By: Virgin Pulse     Published Date: Mar 13, 2014
Employees are not only what they eat, sleep, and exercise. They’re not just the jobs they perform. They’re the career ladders they aspire to climb. The families they support and wish to give every opportunity to. The people with whom they connect, work, play, and pray. They’re a raft of dreams… a variety of tempos…individuals.
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virgin pulse, employees, wellness, family, connection, productivity, engagement, health, quality of life
    
Virgin Pulse

Bringing Professional Sports Marketing into the Digital Generation

Published By: IBM     Published Date: Feb 02, 2016
Read this white paper to get an in-depth look at the benefits of embracing a digital business model, and find out how sports teams of all types can use cloud service providers with digital marketing and analytics tools to gain a competitive edge on the marketing playing field.
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ibm, sports, marketing, data, analytics, digital marketing, analytical applications, business intelligence
    
IBM

Bringing Professional Sports Marketing into the Digital Generation

Published By: IBM     Published Date: Apr 14, 2016
Read this white paper to get an in-depth look at the benefits of embracing a digital business model, and find out how sports teams of all types can use cloud service providers with digital marketing and analytics tools to gain a competitive edge on the marketing playing field.
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ibm, sports marketing, media, entertainment, digital business model, cloud, cloud computing
    
IBM

Brochure: MicroStrategy Mobile Business Intelligence

Published By: MicroStrategy     Published Date: Mar 16, 2011
Learn more about Business Intelligence for the iPad and the iPhone. Discover how beautiful dashboards display brilliantly in an instant. Gain quick access to key insights that you can share with your colleagues to drive better business decisions. Learn more.
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microstrategy, mobile bi, business intelligence, ipad, iphone, dashboards display, mobile computing, mobile data systems, mobile workers, pda, smart phones, wireless application software, wireless phones
    
MicroStrategy
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