service and support

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Deliver Chatbots That Propel Your AI Strategy

Published By: Oracle     Published Date: Feb 21, 2018
A basic chatbot isn’t that hard to build. In JavaScript, write a public REST endpoint to connect a Facebook page to some chat logic (botly is a popular option) and deploy the whole thing to run on a cloud platform. Zoom out to the bigger picture, though, and you see that Facebook is just one channel. If you use Skype, Slack, Kik, and digital voice assistants, you’ll have to build six or eight of these endpoints straight away. And chatbots are being asked to handle ever more complex responses, so you better build on a platform of machine learning and natural language processing to keep up. That’s why the question enterprise developers should be asking is not “Which chatbot service do I start with?” but “Which platform will let me crank out a chatbot today and also support multiple channels and integrate with back-end systems as these chatbots take off?”
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Oracle

Delivering OLTP Database Technology Aimed at Optimal Business Outcomes

Published By: IBM     Published Date: Dec 06, 2013
Most enterprise datacenters are so cluttered with individually constructed servers, including database servers, that staff time is largely taken up with just the maintenance of these systems. As a result, IT service to business users suffers, and the agility of the enterprise suffers. Integrated systems represent an antidote to this problem. By dramatically reducing the amount of setup and maintenance time for the applications and databases they support, integrated systems enable the technical staff to spend more of their time supporting users and enabling the enterprise to thrive.
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ibm, ibm puredata system, transaction, datacenter, data management, integrated system, configuration, consolidation
    
IBM

Delivering Superior Customer Value in Insurance:Technology as Differentiator in a Challenging Market

Published By: SAP     Published Date: Sep 10, 2009
Learn why insurers need a 360-degree view of each customer covering his or her entire experience with the company in order to provide products and service that stand out from the crowd. See how IT that supports integrated, end-to-end business processes can also increase insurer responsiveness and customer loyalty.
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sap, customer value, insurance, integration, it strategy, erp, automation, bpm
    
SAP

Differentiate your Business with a Cloud Contact Center

Published By: Cisco     Published Date: Feb 23, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video
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cloud computing, cisco, contact center, best practices, cloud network, storage management, data integration, data quality
    
Cisco

Differentiate Your Business With a Cloud Contact Center

Published By: Cisco     Published Date: Dec 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video. Cloud solutions allow contact centers to gain access to new technology capabilities and channels on demand with the ability to scale up quickly. They offer the best technology innovation as well as the ability to scale agents up and down as business needs change. This whitepaper provides background on cloud contact cen
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Cisco

Digital Channel Threat Report: Derisking Convenience

Published By: SAS     Published Date: Jan 17, 2018
Financial institutions (FIs) must support the channels and services that consumers demand in order to remain competitive with each other and with disruptive competitors. To that end, supporting account opening, delivering new transactional features, and facilitating payments through digital channels have become table stakes. Unfortunately, the speed and convenience that these capabilities afford is a benefit to consumers and fraudsters alike. To successfully prevent fraud while retaining the benefits of offering digital financial services, FIs must understand how fraudsters are exploiting these capabilities and fight fraud with customer experience in mind.
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SAS

Discover 4 Ways to Cut Employee Healthcare Costs

Published By: Paladina Health     Published Date: Jul 12, 2019
Watch our webinar to gain “4 Creative Cost Strategies Changing Healthcare for Good.” You’ll hear healthcare experts from AON, Activate Healthcare, and Paladina Health share key insights on how to reduce employee healthcare expenses by understanding: • 4 strategies to curb employer and employee healthcare costs • What employers really want in their employee benefit offerings • What the future of healthcare looks like—and why it’s brighter than it seems WATCH NOW
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rising employer healthcare costs, employer-sponsored healthcare, employer healthcare costs, population health & data utilization, funding models, personalized healthcare, better healthcare access, future of healthcare
    
Paladina Health

Discover why in-app support will be the next era of customer service

Published By: Citrix     Published Date: Nov 04, 2015
More and more, your customers are connecting to your products and services on their mobile devices. So if your goal is to provide great customer service, that’s where you need to be: in the app, interacting with customers. Join this webinar to hear industry experts discuss how in-app support will be the next era of customer service. Emerging mobile technologies are posing new challenges and opportunities — are you and your support team prepared? Attend this live webinar to learn: • Ways to evaluate your support center for the mobile world • How new technologies will impact the customer service industry • Why your customer service should offer in-app support options • And more…
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Citrix

Don't let your infrastructure down. Take the assessment to see if you're prepared.

Published By: IBM     Published Date: Oct 28, 2009
The five-minute Maintenance & Technology Service Self-Assessment from IBM can help you start addressing the shortfalls in your hardware, software and managed support areas. You'll learn how to create plans for potential issues, plus identify next steps to improve your support.
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infrastructure, ibm, vendor management, vendor assessment, maintenance, technical support, return on investment, system management software
    
IBM

Driving Efficiency Across the Board at Trader Interactive

Published By: Groove     Published Date: May 16, 2018
Trader Interactive provides marketing services and technology solutions to customers across seven verticals. Their customer support team was bogged down with associating support requests with the appropriate cases in Salesforce, and they needed a solution to streamline their work. Now, the customer support team enjoys Gmail integration with Salesforce, and the sales team takes advantage of multi-step campaigns, email tracking, and much more. Overall, they’ve been able to work more efficiently and provide better value to their customers. Let’s check out their story.
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Groove

Eliminate Database Lock-In and Achieve Database Freedom with TekStream and AWS

Published By: AWS     Published Date: Jul 25, 2019
What you'll learn in this webinar: Modernize your databases and applications by migrating to Amazon Aurora. Take advantage of the modern, scalable cloud infrastructure available on Amazon Web Services (AWS) to optimize your operations. TekStream, an AWS Partner Network (APN) Advanced Consulting Partner, specializes in migrating legacy on-premises databases to AWS. Watch this webinar to learn how TekStream helps you break free from commercial database licenses, such as Microsoft and Oracle, and move your databases to the cloud in order to focus on your core business. Watch our webinar to learn how TekStream can help you: Understand your options when migrating your databases to Amazon Aurora Reduce the annual maintenance and support costs associated with commercial database licenses See how the combination of business consultation and technology implementation can markedly improve operations
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AWS

Embrace The Digital Customer Service Revolution

Published By: Salesforce     Published Date: Oct 30, 2019
In recent years, advancements in technology have exponentially impacted how quickly and effectively customers are able to get what they want. This has triggered a sea change in rising expectations where the overall customer experience is concerned. In turn, customer service, once considered by many to be a cost center, can now provide a coveted point of differentiation. All of which is to say, a business’ success now largely depends on disrupting the traditional customer service model. So how can your business do that? In this paper, I’ll answer that question – by describing a more disruptive model of customer service and, where applicable, explaining how Salesforce can support that model.
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Salesforce

Embrace The Digital Customer Service Revolution

Published By: Salesforce     Published Date: Oct 30, 2019
In recent years, advancements in technology have exponentially impacted how quickly and effectively customers are able to get what they want. This has triggered a sea change in rising expectations where the overall customer experience is concerned. In turn, customer service, once considered by many to be a cost center, can now provide a coveted point of differentiation. All of which is to say, a business’ success now largely depends on disrupting the traditional customer service model. So how can your business do that? In this paper, I’ll answer that question – by describing a more disruptive model of customer service and, where applicable, explaining how Salesforce can support that model.
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Salesforce

Embrace The Digital Customer Service Revolution (Japanese)

Published By: Salesforce     Published Date: Oct 30, 2019
In recent years, advancements in technology have exponentially impacted how quickly and effectively customers are able to get what they want. This has triggered a sea change in rising expectations where the overall customer experience is concerned. In turn, customer service, once considered by many to be a cost center, can now provide a coveted point of differentiation. All of which is to say, a business’ success now largely depends on disrupting the traditional customer service model. So how can your business do that? In this paper, I’ll answer that question – by describing a more disruptive model of customer service and, where applicable, explaining how Salesforce can support that model.
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Salesforce

Embrace The Digital Customer Service Revolution (Spanish)

Published By: Salesforce     Published Date: Oct 30, 2019
Please note that this piece of content is in local language. In recent years, advancements in technology have exponentially impacted how quickly and effectively customers are able to get what they want. This has triggered a sea change in rising expectations where the overall customer experience is concerned. In turn, customer service, once considered by many to be a cost center, can now provide a coveted point of differentiation. All of which is to say, a business’ success now largely depends on disrupting the traditional customer service model. So how can your business do that? In this paper, I’ll answer that question – by describing a more disruptive model of customer service and, where applicable, explaining how Salesforce can support that model.
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Salesforce

Emid: A pioneer of cloud-based banking on the value of IBM Z

Published By: Group M_IBM Q418     Published Date: Sep 10, 2018
Emid is a leading provider of managed ICT solutions and a pioneer of cloudbased banking systems in Africa. Based in Pretoria, Emid began as part of a major South African retail bank, providing core banking capabilities for other financial providers, and was acquired in 2015 by EOH, the largest technology service provider in Africa. Today, Emid provides managed services including networking, infrastructure, and IT support for businesses across industry sectors, as well as offering its C4 cloud-hosted, core-banking omni-channel platform.
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Group M_IBM Q418

Enable A Connected Enterprise With Red Hat JBoss Fuse

Published By: Red Hat APAC     Published Date: Jun 27, 2019
Red Hat® JBoss® Fuse is a lightweight integration platform that reduces the pain of connecting applications, services, processes, and devices for comprehensive and efficient solutions. JBoss Fuse includes the popular and versatile Apache Camel project, an implementation of the most commonlyused enterprise integration patterns. With integration patterns and more than 150 connectors ready to use, JBoss Fuse supports integration across the extended enterprise—including applications and services on-premise, on mobile devices, or in the cloud. JBoss Fuse is complemented by Red Hat JBoss Developer Studio for easier development of integration solutions and Red Hat JBoss Operations Networkfor monitoring of deployed solutions.
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Red Hat APAC

Enterprise Cloud Performance Demystified

Published By: Internap     Published Date: Dec 29, 2011
Performance plays a vital role in the success of your online applications and web-based content - whether you are processing millions of transactions, delivering business-critical software or servicing a massive gaming community. Research shows that even one second of delay on a typical website can result in 7% fewer customer conversions. For many businesses, that means lost revenue and damage to their brand. As cloud is becoming an increasingly viable infrastructure choice for enterprise applications, it is essential to select a high-performance cloud service that will support the best possible experience for your end users. Determining the right cloud solution for your needs also necessitates thorough analysis of the level of security, control, customization and support your business requires. In this webcast, thought leaders from Gartner and Internap outline the performance factors that affect your cloud decision-making process and discuss how to optimize your IT Infrastructure to create satisfied end users.
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enterprise cloud, cloud computing, technology, cloud solution, application integration, enterprise software
    
Internap

Enterprise Portal Solutions: The Case for IBM WebSphere Portal

Published By: IBM     Published Date: Mar 11, 2008
This document introduces the reader to the concept of Enterprise Portals as a means of conducting business on the Internet. We continue on to a discussion of the value of using Enterprise Portals, combined with Service Oriented Architecture (SOA) methods, to tie existing processes and applications together to support the Enterprise.
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ibm, corporate portal, portal, portals, soa, ebusiness, ep campaign, service oriented architecture
    
IBM

Enterprise Strategy Group: HP 3PAR Storage: Optimizing I/O Service Levels

Published By: HP and Intel     Published Date: Aug 13, 2012
This Enterprise Strategy Group whitepaper reviews HP 3PAR Storage Adaptive Optimization software -- granular, automated, and policy-based service-level optimization -- and support of solid-state drives (SSDs). Learn how this combination is a thoughtful approach that can deliver significant value.
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enterprise strategy group, hp 3par storage, optimizing i/o service levels, adaptive software, ssds, solid-state drives, storage, data management
    
HP and Intel

Entrust Certificate Services: SSL Digital Certificates, Discovery & Management

Published By: Entrust Datacard     Published Date: May 15, 2014
Entrust Certificate Services provide one of the industry’s most comprehensive offerings of digital certificates and related services, tools and solutions. Whether it's a basic SSL certificate, more advanced EV multi-domain SSL certificates, or specialty certificates for secure email, code-signing or Adobe PDFs, Entrust offers a comprehensive portfolio of today's most-used digital certificates. And all are supported by Entrust's world-class service.
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entrust, ssl, ecommerce, extended validation, chrome, mobile browsers, networking, it management
    
Entrust Datacard

ESG: EMC Enterprise Hybrid Cloud Solution Brings Private and Public Cloud Together

Published By: Dell EMC     Published Date: May 29, 2015
EMC Enterprise Hybrid Cloud Solution Brings Private and Public Cloud Together - This Analyst Report addresses the challenge of managing and administering both on-premises private cloud and off-premises public cloud models together. The EMC Enterprise Hybrid Cloud solution simplifies deployment of a hybrid cloud operating model, enabling IT to become a broker of trusted cloud services sourced from on-prem private clouds and off-prem public clouds, enabling IT to support the ever-expanding set of workloads their business requires.
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cloud service, applications, workload, big data, software, hardware, portal, business intelligence
    
Dell EMC

ESG: EMC Enterprise Hybrid Cloud Solution Brings Private and Public Cloud Together

Published By: Dell EMC     Published Date: Jul 27, 2015
EMC Enterprise Hybrid Cloud Solution Brings Private and Public Cloud Together - This Analyst Report addresses the challenge of managing and administering both on-premises private cloud and off-premises public cloud models together. The EMC Enterprise Hybrid Cloud solution simplifies deployment of a hybrid cloud operating model, enabling IT to become a broker of trusted cloud services sourced from on-prem private clouds and off-prem public clouds, enabling IT to support the ever-expanding set of workloads their business requires.
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enterprise hybrid cloud, cloud solutions, it solutions, private cloud, hybrid cloud operating model, cloud services
    
Dell EMC

Ethernet Services for Multi-site Connectivity: Security, Performance, IP Transparency

Published By: Comcast Business     Published Date: Mar 24, 2015
Interconnecting three or more sites across a metro or wide area network has traditionally been accomplished via a hub and spoke network topology using Private Lines, Frame Relay or IP VPNs over the Internet. Ethernet services support hub and spoke topologies but also support an “any-to-any” network topology similar to a LAN but delivered over a wide area. This latter capability is unique to Ethernet services and cannot be cost effectively delivered using legacy point-to-point technologies such as Frame Relay or IP VPNs. This paper discusses two options for multi-site connectivity using Ethernet services. One option discusses the classical hub and spoke topology using Ethernet Virtual Private Lines (EVPL). The other option discusses the “any-to-any” topology using an Ethernet Private LAN (EP-LAN) service. Through examples, the paper illustrates the capabilities of the two approaches and their benefits.
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multi-site connectivity, ethernet, security, ip transparency, performance, ep-lan, evpl, bandwidth management
    
Comcast Business

Evaluator Group - Evolving Datacenter Architectures - HP technologies for Cloud-ready IT

Published By: Hewlett-Packard     Published Date: Aug 02, 2013
"Cloud computing, also known as 'IT as a Service', is predicated on delivering IT services on demand, an idea that has support from business leaders as a way to better align IT with business operations. Cloud computing has two key requirements: virtualized applications and seamless support and integration between the server, networking, storage and hypervisor components. In this paper, we explore these concepts and highlight the critical features necessary to move beyond server virtualization by leveraging key integration capabilities between IT components-with a particular focus on the important role that storage plays in the evolution of the datacenter architecture."
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datacenter, architectures, cloud, virtualization, blade servers, network attached storage, storage management, storage virtualization
    
Hewlett-Packard
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