service providers

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Gartner’s 2018 Magic Quadrant for the CRM Customer Engagement Center

Published By: Zendesk     Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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Zendesk

Get high-speed internet & phone from Time Warner Cable Business Class for $69.95. Offer ends soon!

Published By: Time Warner Cable Business Class     Published Date: Apr 15, 2010
Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
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broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable
    
Time Warner Cable Business Class

Gigaom Analyst Report: The Power of Hadoop as a Service

Published By: Altiscale     Published Date: Mar 30, 2015
This industry analyst report describes important considerations when planning a Hadoop implementation. While some companies have the skill and the will to build, operate, and maintain large Hadoop clusters of their own, a growing number are choosing not to make investments in-house and are looking to the cloud. In this report Gigaom Research explores: • How large Hadoop clusters behave differently from the small groups of machines developers typically use to learn • What models are available for running a Hadoop cluster, and which is best for specific situations • What are the costs and benefits of using Hadoop-as-a-Service With Hadoop delivered as a Service from trusted providers such as Altiscale, companies are able to focus less on managing and optimizing Hadoop and more on the business insights Hadoop can deliver.
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hadoop implementation, hadoop cluster, hadoop-as-a-service, managing and optimizing, it management
    
Altiscale

Has your IT services business hit a plateau in terms of sales and profitability?

Published By: Kaseya     Published Date: Jul 13, 2010
Learn why IT Service Providers and MSPs sometimes get stuck and how to break through common business plateaus.
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kaseya revolution, sales and profitability, it service provider, msp, roi, it management, it services, business
    
Kaseya

Healthcare Solution Guide: Virtual Assistants Innovate Patient Engagement and Disease Management

Published By: CodeBaby     Published Date: Nov 27, 2012
This guide reviews some market drivers which are spurring innovation in patient engagement and wellness participation. In addition, it overviews the main capabilities of the leading virtual assistant solution, CIVA health adviser.
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online self-service, self-service, patient engagement, patient experience, healthcare consumerism, ehealth, customer service, intelligent virtual assistants
    
CodeBaby

Healthcare Solution Guide: Virtual Assistants Optimize Benefits Enrollment and Insurance Exchanges

Published By: CodeBaby     Published Date: Nov 27, 2012
This guide reviews market drivers which are spurring innovation in benefits self-service and enrollment as well as wellness engagement. In addition, it overviews the main capabilities of the leading virtual assistant solution, CIVA benefits advisor.
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online self-service, self-service, patient engagement, patient experience, healthcare consumerism, ehealth, customer service, intelligent virtual assistants
    
CodeBaby

HFS Blueprint Report ServiceNow Services 2018

Published By: Infosys     Published Date: Jun 28, 2018
The 2018 HfS ServiceNow Services Blueprint continues our theme of looking at the services ecosystems of leading Software-as-a-Service platforms. Unlike other quadrants and matrices, the HfS Blueprint identifies relevant differentials between service providers across a number of facets under two main categories: innovation and execution.
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provider, analysis, digital, automation, standardization
    
Infosys

HFS Top 10 Cognitive Assistant Service Providers

Published By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
HfS published the Top 10 Cognitive Assistant Service Provider report that explores the emerging conversational service provider ecosystem across key areas including execution ability, innovation capability, and the voice of the customer. The conversational services called as Cognitive Assistants, go beyond the traditional chatbots and augment human-customer interaction across both front- and back-office business operations. IBM was recognized for its market leadership in Cognitive Assistant that harness the power of IBM Watson capabilities – including NLP, conversation and analytics. HfS also merits IBM for demonstrating the greatest volume and depth of cognitive assistant use cases across industry verticals and enterprise processes.
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Group M_IBM Q3'19

How and Why To Switch Email Service Providers

Published By: Gold Lasso     Published Date: Jul 13, 2007
There are more than one hundred Email Service Providers (ESPs) selling their services in the market today and all of them are on the hunt for new customers. This white paper identifies what we call, "decision points," factors that make it worth your while to consider finding a new ESP.
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email service, isp, esp, vendor selection, vendors, email marketing, service provider, dns configuration
    
Gold Lasso

How and Why To Switch Email Service Providers

Published By: Gold Lasso     Published Date: Jul 13, 2007
There are more than one hundred Email Service Providers (ESPs) selling their services in the market today and all of them are on the hunt for new customers. This white paper identifies what we call, "decision points," factors that make it worth your while to consider finding a new ESP.
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email service, isp, esp, vendor selection, vendors, email marketing, service provider, dns configuration
    
Gold Lasso

How Does the Level of Service Impact Your Satisfaction With Your Accounting Software?

Published By: GMS Inc     Published Date: May 18, 2011
Insights into the service and support offerings of GMS and business software providers alike
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accounting, causes, charity, community, consultants, donation, donations, donorexpress
    
GMS Inc

How Italy’s largest service provider leverages security to drive digitalization and raise revenues

Published By: Cisco Umbrella EMEA     Published Date: Feb 06, 2019
Organization: Telecom Italia (TIM) Headquarters: Milan, Italy Users: 600,000 Objective: As Italy’s businesses grew increasingly vulnerable to the threat of ransomware, data breaches, and other malicious malware attacks, service provider TIM sought an innovative solution to effectively and efficiently protect the network and data of its business users. Solution: Cisco Umbrella for Service Providers (SPs) Impact: • Rolled out TIM Safe Web to more than 600,000 customers, with less than 1 in 10,000 customers opting out of the service • Provided TIM with a unique competitive differentiator • Created an incremental revenue stream for TIM
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Cisco Umbrella EMEA

How Riak Helps Telcos Provide Innovative Services

Published By: Basho     Published Date: Apr 13, 2015
Today’s consumers expect instant access to communications services whether they’re in the office, at home, or on the road. With data speeds increasing and international roaming costs decreasing, data usage is rapidly growing. Telecommunications Service Providers (TSPs) are under pressure to deliver more services to more people and approach 100% uptime all while lowering prices to consumers. Traditional relational databases can’t meet the requirements for massive scalability, availability, and fault tolerance that the rapid growth in data usage and rise of big data demands. Read this solution brief to learn how Riak excels at these. Riak is a distributed NoSQL database optimized for big data. Riak meets many of the challenges you may be facing with your own service operations systems.
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riak, basho, telecommunications service provider, license fees, scalability, availability, data usage, big data
    
Basho

How to Transition Enterprise Customers Safely to the Cloud

Published By: PulseSecure     Published Date: Apr 01, 2015
Learn how to transition enterprise customers safely to the cloud and see how this will enable service providers to deliver scalable and on-demand, cloud-based deployments with simplicity and agility.
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cloud, pulse secure, security, wireless, mobile access, data center, it management, knowledge management
    
PulseSecure

How To Upgrade Customers Through Valuable Data

Published By: INT_AstuteIT_ABM_DoubleTouch_BENELUX     Published Date: Feb 23, 2018
Technology offers the opportunity for brands to compete - and win - on a rising standard of customer service delivery. Changing cornerstones of engagement: consumers may seem like they stick with their service providers no matter what, but marketers can’t be complacent. To stop their valued customers adding services elsewhere, organizations need to fulfill a new set of standards.
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management, call center, website, mobile, app
    
INT_AstuteIT_ABM_DoubleTouch_BENELUX

How User Behavior Data Can Help CSPs Prosper in an OTT Era

Published By: IBM     Published Date: Oct 13, 2015
Read this Stratecast white paper from Frost & Sullivan to learn about the challenges over-the-top (OTT) competitors such as Google, Hulu, Netflix, and Facebook are causing communications service providers (CSPs).
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ibm, behavior data, csp, frost and sullivan, communications service providers, knowledge management, enterprise applications, telecom
    
IBM

How User Behavior Data Can Help CSPs Prosper in an OTT Era

Published By: IBM     Published Date: Apr 14, 2016
Read this Stratecast white paper from Frost & Sullivan to learn about the challenges over-the-top (OTT) competitors such as Google, Hulu, Netflix, and Facebook are causing communications service providers (CSPs). Learn how CSPs can use customer behavior data to deliver personalized experiences and offers, and discover the solutions that can turn data into a competitive advantage.
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ibm, behavior data, social media, csp, telecom, ott
    
IBM

How Video Conferencing Can Save You Time and Money

Published By: Plantronics     Published Date: Sep 27, 2013
There has never been a better time for small and medium businesses to start using video conferencing. Sweeping changes in technology and price decreases due to competition among service providers have made it easier than ever to get started.
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video conferencing, video conferencing services, cloud, cloud-based video conferencing, technology, communications, wireless, business technology
    
Plantronics

HP 3PAR StoreServ Storage: optimized for flash

Published By: HP     Published Date: Jul 22, 2014
In this white paper, we will begin by looking at HP’s flash design strategy and how it differs from other vendors. Then we will present the architectural requirements for delivering real advantages in flash-based storage performance, efficiency, resiliency, and data mobility. We’ll also unveil the technical details of the new HP 3PAR StoreServ 7450 Storage, the only all-flash array in the industry to deliver the performance advantages of a flash-optimized architecture while delivering the Tier 1 resiliency and data services that power three of the world’s four largest managed service providers.
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3par, storeserv, storage, data, flash, data mobility, performance, data management
    
HP

HP reinvents with 3D printing technology

Published By: HP Inc.     Published Date: Jul 17, 2017
HP builds large-format inkjet printers for corporate clients, print service providers and others with high print volumes. Purchasing a printer in this category is an important decision. HP’s latex technology offers excellent quality and reliability and, with the right print volume, outstanding economics. The engineers who build HP’s 2D printers began thinking about how they could use 3D printing to help reduce costs and innovate more quickly.
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3d printing, 3d design, digital materials, 3d prototyping, product design, print services, hp technology, printer
    
HP Inc.

HP StoreOnce:  Boldly Go Where No Deduplication Has Gone Before

Published By: HP     Published Date: Jun 05, 2014
Fast-growing data and widespread virtualization have ratcheted up data protection challenges no matter what the size of your business. This paper will describe the challenges of data protection, why deduplication is critical to meeting the challenges, how HP is achieving its vision of federated dedupe with StoreOnce – and what HP’s StoreOnce VSA announcement and achievement means to backup services providers, enterprises with remote or branch offices and small and medium businesses as well.
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hewlett packard, data, backup, . data protections, recovery, deduplication, storeonce, it management
    
HP

HYBRID CLOUD MYTHS

Published By: Equinix     Published Date: Oct 27, 2014
Enterprises grapple with a host of challenges that are spurring the creation of hybrid clouds: collections of computing infrastructure spread across multiple data centers and multiple cloud providers. This new concept often provokes uncertainty, which must be addressed head on. As more applications and computing resources move to the cloud, enterprises will become more dependent on cloud vendors, whether the issue is access, hosting, management, or any number of other services. Cloud consumers want to avoid vendor lock-in—having only one cloud provider. They want to know that they will have visibility into data and systems across multiple platforms and providers. They want to be able to move servers and storage around without a negative impact on application availability.
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data center, enterprise, cloud, experience, hybrid, performance, strategy, interconnectivity
    
Equinix

Hybrid Cloud Myths

Published By: Equinix     Published Date: Mar 26, 2015
Enterprises grapple with a host of challenges that are spurring the creation of hybrid clouds: collections of computing infrastructure spread across multiple data centers and multiple cloud providers. This new concept often provokes uncertainty, which must be addressed head on. As more applications and computing resources move to the cloud, enterprises will become more dependent on cloud vendors, whether the issue is access, hosting, management, or any number of other services. Cloud consumers want to avoid vendor lock-in—having only one cloud provider. They want to know that they will have visibility into data and systems across multiple platforms and providers. They want to be able to move servers and storage around without a negative impact on application availability. The good news is that more solutions become available every day, but with a learning curve and numerous management challenges and considerations. This CITO Research paper provides advice for managers about how to c
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hybrid cloud, computing infrastructure, enterprises, storage, application availability, it management, data center
    
Equinix

IBM Business Analytics for telcos

Published By: IBM Software     Published Date: Nov 04, 2010
Read this white paper to leverage business intelligence, performance management and predictive analytics to increase revenue and improve operations.
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ibm cognos, business analytics, performance management, predictive analytic, customer service, call center operation, telecommunications service providers, wireless application software
    
IBM Software

IDC - Assessing the Biz Value of SDN DC Security Solutions

Published By: Cisco     Published Date: Jul 11, 2016
CTOs, CIOs, and application architects need access to datacenter facilities capable of handling the broad range of content serving, Big Data/analytics, and archiving functions associated with the systems of engagement and insight that they depend upon to better service customers and enhance business outcomes. They need to enhance their existing datacenters, they need to accelerate the building of new datacenters in new geographies, and they need to take greater advantage of advanced, sophisticated datacenters designed, built, and operated by service providers. IDC terms this business and datacenter transformation the shift to the 3rd Platform.
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Cisco
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