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A Modern End-to-End Supply Chain

Published By: Oracle     Published Date: Feb 20, 2019
Practice Supply Chain Best-in-Class What does it take to thrive in a digital world? A strong, strategic relationship with customers; data that supports confident decision-making; and an end-to-end SCM and ERP platform that brings it all together. See how industry leaders do it.
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Oracle

Happy Customers, Happy Bottom Line

Published By: Zendesk     Published Date: Dec 02, 2016
The importance of agility in business is not breaking news. With the rise of technology, connectivity, and mobility, chances are that you’ve had to rework everything from logistics and operations to how you process employee payroll. Changing the way you work, and the tools you work with, extends to your customer base, too. These relationships also need to be maintained and are just as dynamic as what’s happening in-house.
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retail, ecommerce, web ecommerce, customer service, customer service, global support
    
Zendesk

Magic Quadrant for Digital Commerce

Published By: Adobe     Published Date: Oct 08, 2019
Gartner evaluates eighteen digital commerce platforms and for the second year in a row, Gartner has identified Magento Commerce as an Industry Leader (top 3). According to Gartner, Leaders execute well against their current vision and are well-positioned for tomorrow. Magento Commerce, part of Adobe Experience Cloud, is innovating on platform functionality to help businesses like yours with the performance, scalability, and security required to deliver full-lifecycle customer experiences. Digital commerce platform choice has grown in complexity due to increased vendor choice and breadth of offerings, pricing model complexity and emerging managed service offerings. This report evaluates 18 vendors of digital commerce platforms to assist application leaders supporting digital commerce.
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Adobe

Managing Access to Legacy Web Applications with Okta

Published By: OKTA     Published Date: Sep 26, 2017
Traditional web applications pre-date modern standards like SAML and OpenIDConnect, so they often use legacy authentication methods to grant end users access. Historically, providing Single Sign-On and centralized access management for end users across these legacy applications required a Web Access Management, or WAM, product. These on-premises software tools could be expensive to maintain and complex to deploy. Now, modern identity providers like Okta in conjunction with best-of-breed network management technologies offer a better way. This white paper describes how web applications that lack modern standard support can be integrated into a cloud-based Identity-as-a-service architecture.
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OKTA

Steer Your Global Business to Success with a Sales Operations Center of Excellence

Published By: Optymyze     Published Date: Feb 05, 2018
Do you want to increase visibility across your global business, reduce risk, and boost sales performance? Find out how a Sales Operations Center of Excellence can help you achieve all this and more: • Lower costs by standardizing processes. • Gain more control over operational performance. • Create standards for collecting, storing, and managing data. • Identify which factors determine harmonization, and how it can benefit your entity. • Ensure global compliance through enterprise standards. • Provide expertise and support to boost sales performance across all business units. Get your free copy now!
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sales operations, sales performance, sales performance management, sales processes
    
Optymyze

The Cloud as the Great Equalizer

Published By: IBM     Published Date: Oct 19, 2017
In the digital economy, big IT budgets, lots of brick sand mortar and an established market presence are no longer at the foundation of a competitive advantage. What matters now is the agility and speed to ensure that customer centricity is supported as an overriding priority of business operations and decision making. Game-changing ideas are developing and competitive threats are emerging at a rapid and unpredictable pace. The resulting digital disruption is not just occurring at the margins or within isolated pockets of industry and commerce. It’s the new normal and its consequences are far reaching. The essential question for every organization in every sector is simply: Will we be the disruptor or will we allow ourselves to be the disrupted?
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cloud computing, digital economy, digital disruption, business operations
    
IBM

What is the case for investing in your real estate technology?

Published By: Group M_IBM Q4'19     Published Date: Sep 26, 2019
Real estate and facilities executives work across a broad agenda, from supporting business growth to improving building performance. Where should technology fit in and when is the right time to review your options? Independent research firm, Verdantix, explores the multiple trends profoundly changing real estate management and driving the need for a refreshed technology strategy. Download your complimentary report and learn more.
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Group M_IBM Q4'19

Will new Medicare Advantage services lower healthcare costs?

Published By: athenahealth     Published Date: Jul 22, 2019
Medicare Advantage is expanding coverage for what it considers “primarily health related supplemental benefits.” That’s good news, not just for treating illness and injury, but for helping high-risk patients maintain their health and prevent avoidable utilization. This article discloses the new list of services to be covered under Medicare Advantage, including transportation and in-home support.
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athenahealth

"Cloud-Ready" Red Hat Enterprise Linux

Published By: Red Hat     Published Date: Jan 01, 2013
Linux has long since staked its claim to the cloud. Red Hat Enterprise Linux, with its consistency, stability, scalability, and support, is in a class of its own. Offering an outstanding environment for application deployment and the economy and innovation of open source, Red Hat Enterprise Linux also provides the reliability you need.
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cloud system, consistency, stability, scalability, support, application deployment
    
Red Hat

"Power True Agility with HP ProLiant Servers, AMD OpteronT Processors, & Vmware

Published By: AMD     Published Date: Jul 20, 2012
Business agility be defined as a company's ability to respond to changes in business conditions quickly enough to benefit from them.
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virtualization, it support, it management, data managemtn, cloud computing, cloud network, virtual server performance, data migration, scalability, system management, cost factors, amd operton, vmware, silicon, hardware-assisted virtualization, smooth migration, networking, business technology
    
AMD

'Mocking' Reality: The Power of Service Virtualization

Published By: IBM     Published Date: Nov 13, 2014
This webcast examines a large government agency struggling to provide stable test environments to support their partner landscape. Learn how service virtualization was used to simulate their department's core systems for a lower risk, less expensive, and stable testing environment.
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service virutalization, core systems, testing environments, it management, knowledge management, enterprise applications, business technology
    
IBM

'The Future of Financial Planning and Analysis' by Gartner

Published By: Unit4     Published Date: Apr 12, 2019
Financial planning and analysis is evolving to support digital business initiatives. Application leaders supporting finance transformation must focus on new ways of managing financial performance by enabling broader integration with operational plans and actionable performance reporting. Download this complimentary Gartner report and discover how.
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Unit4

'The Future of Financial Planning and Analysis' by Gartner (test)

Published By: Unit4     Published Date: Apr 25, 2019
Financial planning and analysis is evolving to support digital business initiatives. Application leaders supporting finance transformation must focus on new ways of managing financial performance by enabling broader integration with operational plans and actionable performance reporting. Download this complimentary Gartner report and discover how.
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tag
    
Unit4

1-to-1 iPad Programs in Higher Education

Published By: Jamf     Published Date: Nov 05, 2018
This year higher education IT teams have focused on improving student outcomes by supporting success initiatives through technology. In this white paper, learn how 1-to-1 iPad programs can drive improved student outcomes through student wellness, engagement and career readiness. Also, gain helpful insight on how to start, manage and thrive with your own 1-to-1 iPad program.
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Jamf

10 Hidden Costs of a Premises-Based (PBX) System

Published By: Broadsoft     Published Date: Jun 14, 2017
Many premises-based phone system (PBX) manufacturers claim that the five year costs of their systems are lower than an equivalent cloud alternative. What the premises guys don’t tell you about is all the extra little hidden costs that come as a result of the limitations of the hardware and software in their systems. This guide will provide you with useful questions to ask your PBX manufacturer to ensure that you're getting the full picture on the cost of their system. Questions to Ask During an Evaluation: • Have you sized this system for my peak demand? • Have you factored in the cost of site redundancy? • How many hours of call recording are included? • How is mobility supported? Do calls route in an out of the PBX for call treatment? • What are the annual maintenance costs of the hardware and software in this system? • Which third party systems have you integrated this PBX with?
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Broadsoft

10 MINUTE GUIDE: SAM and The Software Catalog

Published By: CDW     Published Date: Feb 27, 2015
The real test of any SAM system goes beyond creating a one-time Effective Licensing Position (ELP) for a given software publisher. To be truly valuable, the SAM solution has to have the ability to manage change. Being able to work from a dependable list of software that has been approved by, and which also serves the business, means that finite IT & SAM resources are not wasted through the support of legacy software that might be deemed redundant, and should keep a company on track technically by not becoming dependent on aging software. This 10 –Minute Guide from SAM experts at Snow Software will show how to establish and maintain a Software Catalog for the purpose of ensuring that your software estate remains relevant and fit for its business purpose.
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software management, sam, software security, cloud computing, enterprise content management, business intelligence, office productivity apps, network security, internet security, network security appliance, security management, best practices, business management, data protection, mobile device management, snow, bank of ireland, assets, it management, collaboration
    
CDW

10 Must-Have Features for Every Virtualization Backup and Disaster Recovery Solution

Published By: Acronis     Published Date: Dec 28, 2011
Virtualization platforms are different from physical platforms. The virtualization benefits extend to management and support for tightly integrated backup and recovery solutions. Solutions designed exclusively for virtual infrastructure backup provide a host of key benefits and should be leveraged whenever possible.
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virtualization, virtualization software, disaster recovery, backup virtual machines, vmware backup, backup hyper-v, p2v, vmware data recovery, backup virtual server, virtualization backup, virtual backup, server migration, migrate from physical to virtual, v2v, migrate from virtual to virtual, acronis, security management, security policies, cloud computing
    
Acronis

10 Questions to Ask a Live Chat Provider

Published By: Bold Software     Published Date: Mar 15, 2010
If you've downloaded this guide then you already know how a live chat implementation can simultaneously help your business cut support costs and boost online conversions. If you've started investigating solutions then you also know there are a confusing number of choices available. The ten questions listed below can help you to find the right product for your business.
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bold software, chat, live chat, e-service, internet retailers, traffic, customer service, benchmarks
    
Bold Software

10 Reasons to Consider Marketing Automation

Published By: Marketo     Published Date: Jun 08, 2017
As a marketer, you face daunting expectations and goals. You are probably expected to generate successful outcomes in less time, and in a digital age where everything can be measured, you probably feel increased pressure to illustrate the impact you are driving. But without the right tools and processes in place, hitting your goals and demonstrating the results is difficult, time-consuming, and stressful! Marketing automation can help you scale your programs, deliver more personalized and targeted communications, align with sales, and measure effectiveness. Download this ebook to explore 10 reasons you may want to consider marketing automation to support you through the sales cycle, from attracting and engaging leads, to closing the deal.
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program automation, multi channel, sales and enablement, predictive lead scoring, visual personalization, design, live event management
    
Marketo

10 Reasons to Consider Marketing Automation

Published By: Marketo     Published Date: Jul 12, 2017
As a marketer, you face daunting expectations and goals. You are probably expected to generate successful outcomes in less time, and in a digital age where everything can be measured, you probably feel increased pressure to illustrate the impact you are driving. But without the right tools and processes in place, hitting your goals and demonstrating the results is difficult, time-consuming, and stressful! Marketing automation can help you scale your programs, deliver more personalized and targeted communications, align with sales, and measure effectiveness. Download this ebook to explore 10 reasons you may want to consider marketing automation to support you through the sales cycle, from attracting and engaging leads, to closing the deal.
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program automation, multi channel, sales and enablement, predictive lead scoring, visual personalization, design, live event management
    
Marketo

10 Unexpected Employee Performance Management Trends To Watch For In 2019

Published By: 15five     Published Date: Jul 17, 2019
The best practices for managing employees evolves at a break-neck pace. In 2019, the key distinction for performance management strategies is to focus on the whole employee. This ranges from physical, emotional, and mental well-being to facilitating their personal and professional development. To help you gain a deeper understanding of new trends, we assembled this list of top trends to help you create or refine your employee performance management strategy this year, including: • Developing trust with your employees • The value of people analytics • Individualized support • Learning & development • Diversity & inclusion
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15five

11 Best Travel Practices to Support Business Growth

Published By: Upside Travel     Published Date: Sep 20, 2019
A growing business can mean early mornings, late nights, business trips, impromptu meetings - the list goes on. With all this growth also comes the need to streamline and manage costs, all while keep your employees happy. Especially when it comes to the travel portion. Often one of the most costly line items, implementing the right travel practices at any stage of growth can make a significant impact on your team and overall business. In this guide, we break down the best travel practices to keep employee morale high and move your business forward.
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business travel/travel expenses, group travel, incentive travel, travel management, operational efficiency
    
Upside Travel

2009 Top 10 IT Service Management (ITSM) Vendor Report - Independent Research

Published By: Business-Software     Published Date: Apr 02, 2009
With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
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itil, itsm, service management, help desk, automation, customer satisfaction, loyalty, retention, end-to-end, it management, project management, desktop management
    
Business-Software

2012 Global Reputational Risk and IT Study

Published By: IBM     Published Date: Oct 09, 2012
Insights from the 2012 Global Reputational Risk and IT Study: How security, business continuity and technical support can shape the reputation and value of your company.
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security risks, it security, reputational risk, business continuity, infographic, ibm, security, business technology
    
IBM

2014 Remote Support Trends: Rapid Expansion of Device Coverage and Workflow Options Continues

Published By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
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remote support, remote technology, customer support, productivity, remote technology
    
LogMeIn
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