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Benchmarking Report 2009

Published By: LANDesk     Published Date: Dec 08, 2009
This report created by the Service Desk Institute and sponsored by LANDesk provides an insight into the UK IT Support Industry by examining the core of any organisation - the Service Desk. The study covers a wide range of issues from technology and metrics through to training and salaries.
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avocent, service desk, help desk, landesk, benchmarking, desk managers, technical desks, business management
    
LANDesk

Benefits of Automating Workforce Management

Published By: Workforce Software     Published Date: Feb 02, 2015
Thereís lots of great research on the cost savings that better time, attendance, scheduling, and leave management solutions can bring to your business. Problem is, you may not have the time to dig that research upÖ even when it can help make the case for new investments. If youíre stretched for time but still looking for answers, this paperís for you.
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workforce software, software, automation, budgets, costs, compliance, visibility, labor
    
Workforce Software

Benefits of Web Self-Service

Published By: Oracle     Published Date: Nov 01, 2013
Customers want to solve their issues quickly and easily on the Web. Here we provide 3 recommended capabilities to invest in to transform company knowledge and Web self-service tools so you can achieve higher customer retention and save millions on support costs.
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zenithoptimedia, oracle, web self-service, customer service, customer satisfaction, social support sites, customer needs, personalized web content
    
Oracle

Benefits of Web Self-Service

Published By: Oracle     Published Date: Nov 13, 2013
Customers want to solve their issues quickly and easily on the Web. Here we provide 3 recommended capabilities to invest in to transform company knowledge and Web self-service tools so you can achieve higher customer retention and save millions on support costs.
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zenithoptimedia, oracle, web self-service, customer service, customer satisfaction, social support sites, customer needs, personalized web content
    
Oracle

Best Practice Recommendations for IT and Telecom Inventory Management

Published By: CA SM     Published Date: Jun 02, 2008
Telecom assets are a special class of IT assets that require an accurate inventory for effective financial management. Enterprises should consider the benefits of establishing a "single version of the truth" that comes from linking management of IT and telecom assets with their other systems and processes. An accurate inventory is critical for effective financial management. Managers need accurate information that supports their business decisions.
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ca sm, ca service management, service management, telecom, business management, asset management, business integration, convergence
    
CA SM

Best Practices for a BI and Analytics Strategy

Published By: SAP     Published Date: Jul 17, 2012
Although IDC is expecting worldwide spending on business analytics software to be $33 billion in 2012, technology is only part of the story. The growing demand for faster response and deeper business insight is forcing companies to adopt a more pervasive approach to business intelligence (BI) that supports evidence-based decision making. Higher BI and analytics competency and pervasiveness are achieved when organizational culture, business processes, and technologies are designed and implemented with the goal of improving or automating all strategic, operational, and tactical decision making capabilities of all stakeholders. Access this paper to learn essential best practices for creating a solid BI and analytics strategy.
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sap, best practices, business intelligence, analytics strategy, technology, business management, business technology
    
SAP

Best Practices for Chat Deployments With Oracle Chat Cloud Service

Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. Thatís why itís essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
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home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017

Best Practices for Chat Deployments With Oracle Chat Cloud Service

Published By: Oracle     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. Thatís why itís essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
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home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction
    
Oracle

Best Practices for Chat Deployments With Oracle Chat Cloud Service

Published By: Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. Thatís why itís essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
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home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction
    
Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017

Best Practices for Chat Deployments With Oracle Chat Cloud Service

Published By: Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. Thatís why itís essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
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home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction
    
Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017

Best Practices for Cloud-Based Recovery

Published By: SunGard     Published Date: Aug 13, 2012
Recovery-as-a-Service (RaaS) has been available for some time, and has leveraged a number of infrastructure options and recovery platforms. Many of these options have provided a recovery solution that is flexible, scalable, and secure. And in some cases, service providers offer fully managed solutions with the expertise to support heterogeneous IT environments.
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cloud, recovery-as-a-service, raas, infrastructure, platforms, heterogeneous, networking, storage
    
SunGard

Best Practices for First-Contact Resolution - Your Performance Driver

Published By: Citrix Online     Published Date: Jul 01, 2010
This new white paper explores the strategic role first-contact resolution plays in support environments, provides best practices for optimising performance and outlines steps for achieving consistent FCR.
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citrix online tech, best practices, first-contact resolution, performance driver, fcr, support centre, tco, problem management
    
Citrix Online

Best Practices for Hybrid IT Tips for Midsized Businesses

Published By: Hewlett Packard Enterprise     Published Date: Oct 23, 2017
Midsized firms operate in the same hypercompetitive, digital environment as large enterprisesóbut with fewer technical and budget resources to draw from. Thatís why it is essential for IT leaders to leverage best-practice processes and models that can help them support strategic business goals such as agility, innovation, speed-tomarket, and always-on business operations. A hybrid IT implementation can provide the infrastructure flexibility to support the next generation of high-performance, data-intensive applications. A hybrid foundation can also facilitate new, collaborative processes that bring together IT and business stakeholders.
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digital environment, hyper competitive, business goals, hybrid it, technology, hpe
    
Hewlett Packard Enterprise

Best Practices for Information Quality Management

Published By: Trillium Software     Published Date: May 25, 2011
To achieve business goals and objectives, you must first optimize the information supporting all of your business processes. Implementing an Information Quality Management practice and applying best practices will help maximize the value of your information.
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trillium software, information quality management, iqm, business process silos, tactical data, strategic information, productivity, mdm
    
Trillium Software

Best Practices for Information Quality Management

Published By: Trillium Software     Published Date: May 25, 2011
To achieve business goals and objectives, you must first optimize the information supporting all of your business processes. Implementing an Information Quality Management practice and applying best practices will help maximize the value of your information.
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trillium software, information quality management, iqm, business process silos, tactical data, strategic information, productivity, mdm
    
Trillium Software

Best Practices for Leveraging Security Threat Intelligence

Published By: AlienVault     Published Date: Oct 21, 2014
The state of threat intelligence in the information security community is still very immature. Many organizations are still combating threats in a reactive manner, only learning what they're dealing with, well...when they're dealing with it. There is a wealth of information in the community, and many organizations have been gathering data about attackers and trends for years. How can we share that information, and what kinds of intelligence are most valuable? In this presentation, we'll start with a brief overview of AlienVault's Open Threat Exchangeô (OTX), and then we'll discuss attack trends and techniques seen in enterprise networks today, with supporting data from AlienVault OTX. We'll also take a look at some new models for collaboration and improving the state of threat intelligence going forward.
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vulnerability, management, risk, prioritize, profile, environment, data, asset value
    
AlienVault

Best Practices for Microservices

Published By: MuleSoft     Published Date: Sep 08, 2016
Today's business environment is extraordinarily competitive. No company, no matter its size or what industry it is in is safe from disruption. It is easier than ever for new entrants to come into a market, turning entire industries upside down. Unless organizations can nimbly innovate at the speed of their competition, they will be left behind, and large organizations with calcified processes and structures will be hit the hardest.
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mulesoft, microservices, digital transformation, business value, it support, business intelligence, business management, business process management
    
MuleSoft

Best Practices for Migrating to a New Server Operating System

Published By: CDW     Published Date: Dec 29, 2014
Learn the best practices for migrating to a new server operating system and see how the switch may be challenging, but will allow your organization to vastly improve IT operations to support new technologies such as cloud computing.
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server, data center, transformation, scalability, performance, operating system, microsoft, cloud computing
    
CDW

Best Practices for Mobile Application Architectures

Published By: Sybase     Published Date: Aug 21, 2009
The paper will explore the differences between smart-client and thin-client mobile architectures. It will then examine the details of common smart-client architectures, including what type of back-end systems they integrate with, the types of devices they support, how data is managed within the architecture, and development languages that can be used to build the application.
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mobile app, mobile apps, mobile architecture, mobile device, mobile application, mobile application development, application development, mobile
    
Sybase

Best Practices for Mobile Device Support

Published By: LogMeIn     Published Date: Mar 01, 2012
The best practices offered in this white paper will help streamline IT's time, budget, and the support it offers to keep end users working effectively and successfully.
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mobile devices, mobile support, customer satisfaction, customer service, wireless devices, wireless phone, mobile data systems, smart phones
    
LogMeIn

Best practices for Modernizing your Windows Workloads Using Containers

Published By: AWS     Published Date: Oct 01, 2019
Containers have transformed the way applications are created and deployed. AWS offers infrastructure resources optimized for running containers, as well as a set of orchestration services that make it easy for you to build and run containerized applications in production. Read our whitepaper to learn how containers can support your next wave of growth, best practices, and how you can easily get started using them on AWS.
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AWS

Best Practices for Securing Virtual and Cloud Environments

Published By: HP     Published Date: Jan 12, 2012
Once the cloud migration begins, finalizing SLAs with third parties, locking down the security of virtualized environments and investing in identity management, access control and reporting tools to support the new cloud business models will be essential steps to success.
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cloud computing, cloud environment, virtualization, technology, application integration, application performance management
    
HP

Best Practices for Selecting an Enterprise Time and Attendance System

Published By: Workforce Software     Published Date: Feb 02, 2015
Effective workforce management starts with in an accurate, efficient and user-friendly method for capturing work hours, pay rates and absences. Those critical details inform you of whether you are overstaffing particular roles, shifts or locations (or the opposite), provide a true gauge of worker performance through productivity and attendance rates, and Ė when fully automated Ė keep your payroll spend in check. In short, thereís immense value in getting the right time and attendance system.
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workforce software, software, automation, budgets, costs, compliance, visibility, labor
    
Workforce Software

Best Practices in High Availability Cluster MultiProcessing

Published By: IBM     Published Date: Feb 25, 2008
IBM HACMP supports a wide variety of configurations, and provides the cluster administrator with a great deal of flexibility. With this flexibility comes the responsibility to make wise choices. This paper discusses the choices that the cluster designer can make, and about the alternatives that make for the highest level of availability.
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high availability, backup, recovery, utility computing, network management, ibm, backup and recovery
    
IBM

Best Practices to Effectively and Efficiently Deploy PCs and Other Assets

Published By: Dell     Published Date: Feb 07, 2018
How can IT put PCs in the hands of their users without draining staff time and resources? IDC has put forth a deployment optimization model to help IT organizations understand how to deploy systems in less time, with fewer resources, and with better results. The model provides plenty for IT professionals to think about, including the wisdom of leaving some or all of the tasks to deployment experts who deploy PCs all day, every day. Join this on demand webcast today to learn about IDCís view of the PC market, where it is headed, and best practices associated with their deployment optimization model. Speakers: ē Rob Brothers, IDC, Program Vice President, Software and Hardware Support and Deployment Services ē Jason Christensen, Dell EMC, Product Manager Intel Insideģ. Powerful Productivity Outside. Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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Dell
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