telecom management

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5 Steps to Successful Mobile Expense Management

Published By: CCMI     Published Date: Jul 20, 2011
Telecom expense management is a critical and well-established discipline that has grown to encompass the challenging problem of mobile device and cost management. And now there's a simple, self-service approach to successful mobile expense management (MEM) that is simple to implement and demonstrates immediate results.
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xigo, ccmi, mem, mobile expense management, voice report, telecom expense management, tem, mobile device management, mobility management, mobile computing, mobile workers, enterprise resource planning, it spending, total cost of ownership, spend management, financial management, expense management
    
CCMI

A Guide for SMBs That Need to Deploy a Hosted PBX Phone Solution

Published By: Vocalocity     Published Date: Apr 18, 2007
Hosted PBX phone solutions are revolutionizing how small and medium-sized businesses (SMBs) serve their customers, grow their business, and support their employees. Delivering the same enterprise level, professional phone system capabilities large businesses use at a much lower cost, hosted PBX is helping SMBs save money while putting their customer services on par with much larger organizations.
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pbx, phone, phone system, ip telephony, telecom, telecommunications, voip, voice over ip, networking, network management, vocalocity
    
Vocalocity

Analytics and Automation for Telecom Collections Agency Management

Published By: FICO     Published Date: May 11, 2017
Agencies have long provided telecommunications companies with scalability for collections in a high-growth industry. Today, with markets and business models changing, your collections agencies have a growing impact — for good or ill — on your success.
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customer experience, analytics, risk management, customer interaction service, customer relationship management, customer satisfaction, customer service
    
FICO

Asentria within the Service Provider Ecosystem

Published By: Asentria Corporation     Published Date: Sep 04, 2007
Organizations today depend upon their networks to increase productivity and reduce network infrastructure and maintenance costs. Accordingly, these networks must be secure and perform reliably in order to accommodate geographically dispersed users. Unplanned remote site downtime due to equipment failure or adverse environmental conditions can severely impair network service.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

Best Practice Recommendations for IT and Telecom Inventory Management

Published By: CA SM     Published Date: Jun 02, 2008
Telecom assets are a special class of IT assets that require an accurate inventory for effective financial management. Enterprises should consider the benefits of establishing a "single version of the truth" that comes from linking management of IT and telecom assets with their other systems and processes. An accurate inventory is critical for effective financial management. Managers need accurate information that supports their business decisions.
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ca sm, ca service management, service management, telecom, business management, asset management, business integration, convergence, ip telephony
    
CA SM

Building a Winning Business Case for Telecom Expense Management (TEM)

Published By: vCom Solutions     Published Date: Sep 25, 2012
Build a Winning Business Case for TEM
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vcom, solutions, tem, telecom, expense, management, free webinar, roi, business technology
    
vCom Solutions

Burlington Telecom Looks to Asentria for Custom Integrated Monitoring Capabilities

Published By: Asentria Corporation     Published Date: Sep 04, 2007
As a provider of cable television, telephone, and high-speed Internet for the City of Burlington, Vermont, Burlington Telecom (BT) offers communication services to more than 16,000 homes. By the end of 2008, BT’s communications infrastructure will allow every home and business in the city to have access to its fiber optic network.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

CASE STUDY: Midwest Hospital Saves Through Discovery of Hidden Telecom and IT Costs

Published By: Comview     Published Date: Dec 10, 2014
Download this white paper, and uncover the steps this HIT team took to manage their IT and telecommunications portfolio, translating to millions in savings on their operations budget! Discover the hidden costs of your organization’s technologies, and their massive impact on the annual IT and telecom budget.
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comview, telecom management, telecom expense management, healthcare telecom, it budget, telecom budget, internetworking hardware, ip networks, ip telephony, wireless communications, wireless hardware, wireless service providers, it spending, return on investment, total cost of ownership, collaboration, corporate portals, spend management, expense management, business technology
    
Comview

Common Holes in an SNMP Network Management System

Published By: Asentria Corporation     Published Date: Sep 04, 2007
Budgets are tight in today's business environment. You may be asked to do more with less. Take a look through your equipment room. You may have several devices that work just fine, but they are not visible via your network management system (NMS).
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

County Leverages Telecom Accounting Into Far-Reaching Network Management

Published By: Asentria Corporation     Published Date: Sep 04, 2007
The use of pollable remote access units enable integration of phone systems with telecommunications management, plus system-wide access, monitoring and alarm notification that includes unmanned remote sites. Few telephone networks connect a user base that is involved in such a multitude of vital services as local government.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

Critical Steps to Successful Mobile Expense Management

Published By: CCMI     Published Date: Jul 12, 2011
Most organizations waste millions of dollars every year by improperly managing mobile device and network service expenses. Learn the critical steps to mobile expense management (MEM) and how a SaaS solution can provide immediate return on your mobility investments while ironing out every unnecessary cost.
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ccmi, xigo, mobile expense management, mem, telecom expense management, tem, enterprise mobility, mobile expenses, cellular expenses, software-as-a-service, saas, mobile computing, mobile workers, business management, enterprise resource planning, it spending, total cost of ownership, spend management, financial management, expense management
    
CCMI

Customer Resource Management and Marketing for the Cellular Retailer

Published By: Data Guard Systems     Published Date: Aug 21, 2009
Customer Resource Management (CRM) and marketing are essential parts of today's cellular/wireless retail business. Given the ever-increasing competition for every consumer dollar, being able to develop effective and directed marketing programs can define the longevity of a cellular retailer's success.
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customer resource management, cell phone, telecom, telecommunications, cellular retailer, telecom marketing, crm, customer relationship management, customer loyalty, retention, data guard, data guard systems, wireless, mobile computing, mobile workers, pda, smart phones, wireless application software, wireless communications, marketing automation
    
Data Guard Systems

Cut costs now with complimentary quotes from top Call Center Software providers!

Published By: Business.com     Published Date: Oct 09, 2012
A business call center is no longer a grouping of agents with a telephone and list of phone numbers. Call centers have evolved in to the forefront of many business' revenue-generating activities.
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call center software, telecom, software, information management, data, infrastructure
    
Business.com

Deliver Optimal Service Quality and Experience to Drive World-Class Customer Satisfaction

Published By: IBM     Published Date: Nov 13, 2008
Telecommunications services are becoming more and more complex. They now run over virtual network paths, less constrained by individual pieces of hardware. Get this white paper and see how service quality management solutions from IBM can improve the customer experience.Learn how telecomm providers can deliver optimal service quality
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ibm, sla, voip, virtual private network, blackberry, tivoli, tivoli, ibm, ibm mbi, service quality, telecommunications, management solutions, customer experience, dashboards, sla, netcool, service level agreement, key quality indicators, kqis, ip-tv
    
IBM

Driving Customer Loyalty through Network & Service Quality

Published By: IBM     Published Date: Feb 02, 2016
Read this whitepaper published by Heavy Reading and sponsored by IBM to look at why network service quality matters to customer loyalty and CSP attitudes to improve it and discover how CSPs can correlate customer loyalty indicators like Net Promoter Scores with network and service quality metrics to help drive better business and operational performance
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ibm, telecom, analytics, customer management, customer loyalty, network service, business analytics, business intelligence, analytical applications
    
IBM

Finding The Right Fit: Five Criteria For Evaluating Telecom Management Tools

Published By: CCMI     Published Date: Sep 19, 2012
In this whitepaper, you'll discover the five essential elements to consider when evaluating tools for telecom management.
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information technology, telecommunications, telecom, telecom management, business technology
    
CCMI

Five Criteria for Evaluating Telecom Management Tools

Published By: vCom Solutions     Published Date: Sep 25, 2012
It's the start of a new fiscal year. Your annual IT budget has been approved, and you have commenced your search for a telecom management software that will help you better navigate the treacherous waters of today's telecom environment.
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vcom, telecom, management, tools, business technology
    
vCom Solutions

IBM Business Analytics for telco

Published By: IBM Software     Published Date: Feb 11, 2011
Learn how leading telecommunications companies are leveraging business intelligence, performance management and predictive analytics to increase revenue and improve operations.
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ibm cognos, business analytics, telco, business intelligence, performance management, customer service, call center operation, roi, ip telephony, application performance management, call center management, call center software, customer interaction service, customer relationship management, customer satisfaction, return on investment, analytical applications
    
IBM Software

IBM System Storage DS: Reliable Data Storage for the Telecom Industry

Published By: IBM     Published Date: Jun 19, 2008
Storage infrastructure simplification is an important step a telecommunications business can take toward meeting the needs of an on-demand business environment. The IBM System Storage DS Family can support business continuity and improve information lifecycle management with competitively priced storage options. Learn how the IBM Systems Storage DS Family is an ideal partner for businesses in the telecom industry looking for secure and resilient data storage
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ibm, storage, telecom, storage management, system storage, ds family, express seller, infrastructure
    
IBM

Improving Reliability for WiMAX Antenna Sites

Published By: Asentria Corporation     Published Date: Sep 04, 2007
In the high-stakes battle of Internet providers, WiMAX represents the latest up-and-comer to challenge DSL and cable technologies. This new wireless technology is gaining attention for its ability to provide high-speed, high-throughput broadband connections over distances of up to 30 miles instead of a few hundred feet. Exhibiting a surprising amount of utility, WiMAX can be used for a number of different applications.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation

Intelligent & Proactive Customer Care Outlook 2015

Published By: IBM     Published Date: Feb 02, 2016
Read this report to gain more insights from the Telecoms.com Intelligence survey, and learn why telecommunications operators need analytics to understand their customers—and maintain their loyalty.
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ibm. telecom, data, analytics, customer management, customer loyalty, business metrics, analytical applications, business intelligence, telecom
    
IBM

IT Impact on Telecommunications Order Fallout

Published By: Progress Software BTA Telecommunications     Published Date: Apr 09, 2009
Did you know that 61 telcos worldwide reported a loss of up to 10% of revenue due to order fallout? Why is this happening? How else is order fallout affecting companies? This report by Vanson Bourne, an independent research firm, examines the scope and nature of the problem. Business transaction assurance-making sure orders process successfully-may seem simple but it isn't. Learn about the challenges that telecommunications experts face and why current monitoring and management systems can't do the job.
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progress software, telecommunications, telcos, telecom, business transaction, vanson, transaction failure, best practices, business activity monitoring, business process management, return on investment, risk management, spend management
    
Progress Software BTA Telecommunications

Leverage Responsive Process Management for the Communications Industry

Published By: Progress Software     Published Date: Jul 20, 2010
The Responsive Process Management (RPM) Suite from Progress Software enables a high level of operational responsiveness for communications service providers. Faced with a need to gain a competitive advantage and create connections with customers, communications service providers require a flexible, integrated management suite that adapts to shifts in consumer interactions and market conditions in real time. Progress RPM based OSS/BSS solutions meet these challenges without the need for a massive overhaul to existing systems and infrastructure. Download this free whitepaper to learn more about how the communications industry can leverage Progress RPM to achieve operational responsiveness.
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progress rpm brochure, progress software, telecom, progress datasheet, rpm datahsheet, rpm brochure, progress brochure, responsive process management, progress data sheet, rpm data sheet, application integration, application performance management, business activity monitoring, business integration, business intelligence, business management, business metrics, business process automation, business process management
    
Progress Software

Mid-Market Demands for Telecom Lifecycle Management: Taking Control of Communciations Costs

Published By: vCom Solutions     Published Date: Nov 09, 2012
This research brief will show pain points mid-sized organizations face in managing their telecom expenses and provide Best-in-Class recommendations identified from 348 organizations over the past 18 months.
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telecom lifecycle management, telecom, tlm, business technology
    
vCom Solutions

Mid-Market Telecom Expense Management Trends

Published By: vCom Solutions     Published Date: Mar 08, 2013
Implications and Best Practices for Wireline & Wireless Expense Management in the SMB Market.
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vcom, vcom solutions, telecom expense management trends, wireline & wireless expense, smb, (tem/wem) systems.ccmi, business technology
    
vCom Solutions
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