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9 Reasons to Make the Move to a Cloud Contact Center

Published By: Five9     Published Date: Aug 01, 2019
It’s become abundantly clear that the cloud is no longer the future— but the new normal. Enterprises rely on cloud computing for web-based meetings, email, file sharing, and more every day to reduce costs and administrative burdens while enhancing productivity. With the wealth of benefits to be gained by moving to the cloud—including speed of deployment, cost-efficiencies, and easy scaling—it’s no wonder the shift toward all things virtual has been so pervasive and swift. What’s more, as the cloud has matured, the potential drawbacks that once made enterprises hesitant to make the move are disappearing. Security is now robust, application integration happens with ease, and reliability is a given, not a question mark. So now that the cloud has become not just viable, but essential, to stay competitive in a rapidly changing world, it’s time to explore how the cloud can significantly improve your contact center operations and guest experiences. This paper will provide one compelling r
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Five9

A Better Answer than RAID and Replication for Cloud Storage

Published By: Cleversafe     Published Date: Mar 29, 2013
Cloud applications and web-based services, such photo sharing sites, create some monumental challenges for a storage infrastructure.
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raid, cloud storage, storage, replication, capacity, bandwith, efficiency, web applications, backup and recovery, network attached storage, storage management, storage virtualization, application integration, application performance management, best practices, business technology
    
Cleversafe

A Billion Mobile Sites Spark No Joy

Published By: Akamai Technologies     Published Date: Aug 17, 2017
Everybody has their favorite apps. But can you name even three mobile websites you like? We can’t. it’s because responsive retrofits to 20-year-old desktop web designs fail to serve us in our mobile moments of need. That’s a shame because even with lousy sites, web traffic around the world will be majority-mobile by 2019. eBusiness pros have a choice: hand your mobile moments over to a bunch of apps you don’t own, or do a radical reset of your mobile web strategy. This report carries the evidence to convince your company to make your mobile website a firstclass citizen.
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mobile, app, web design, media
    
Akamai Technologies

A Changing Threat Landscape for the Retail Industry

Published By: WatchGuard Technologies     Published Date: Apr 20, 2011
This white paper examines five steps to better security that today's retail businesses can't afford to ignore on their networks - from application control to data loss prevention - to ensure business continuity and PCI DSS compliance.
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watchguard xcs, security for retailers, zeus botnet, web security, web content filtering, https inspection, data loss prevention, targeted attacks, web applications, pci dss 2.0, spear phishing, application control, drive-by download, malicious activity, network security solutions, business continuity, application security, firewalls, identity management, network security appliance
    
WatchGuard Technologies

A comparison of IBM WebSphere Application Server and JBoss by RedHat.

Published By: IBM     Published Date: Oct 09, 2009
Succeeding in today's economy not only means utilizing technology to create intelligent, instrumented and interconnected solutions, but leveraging technology to optimize costs and do more with less. This brochure describes how the 3 key attributes of IBM's application foundation help deliver higher quality of service at a lower cost than JBoss.
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websphere application server, ibm, jboss, application foundation, open source, tco, configuration, oss, total cost of ownership, web sphere, configuration management
    
IBM

A Five Phase Approach to Email Marketing

Published By: AcquireWeb     Published Date: Jan 22, 2007
This article addresses one of the biggest challenges associated with e-mail marketing programs – establishing meaningful contact with customer targets in order to increase sales, while protecting and enhancing your brand. It illustrates that successful e-mail marketing designed to drive sales and build brands requires adopting a methodology that includes more precise prospect targeting, better permission-based models, a better overall consumer experience and better quality lists.
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email marketing, best practices, permission marketing, brand management, direct marketing, newsletter design, acquireweb, integrated marketing, e-mail, acquisition e-mail, lead generation, e-mail marketing, e-mail appending, acquirelocal, local marketing, local store marketing, restaurant marketing, franchise marketing, acquisition marketing
    
AcquireWeb

A global bank’s 3 step strategy for unlocking legacy systems

Published By: MuleSoft     Published Date: Nov 27, 2018
IT teams across industries face growing pressure to deliver projects faster while reducing costs. All too often, dated legacy systems hinder IT’s ability to accomplish either of these objectives. Legacy systems can also slow the speed at which IT can deliver new projects to support the business. For these reasons, legacy modernization has emerged as a key strategic imperative. But where should organizations start? One large global bank provides a detailed blueprint for how large enterprises can do so. Read this legacy modernization blueprint to learn: The bank’s legacy modernization strategy, and how they used Anypoint Platform Best practices for modernizing legacy SOA web services How to think about re-architecting monolithic applications into microservices The role that APIs play in driving an effective legacy modernization strategy
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MuleSoft

A How-to Guide to OAuth & API Security

Published By: CA Technologies     Published Date: Aug 22, 2017
OAuth is an emerging Web standard for authorizing limited access to applications and data. It is designed so that users can grant restricted access to resources they own—such as pictures residing on a site like Flickr or SmugMug—to a third-party client like a photo printing site. In the past, it was common to ask the user to share their username and password with the client, a deceptively simple request masking unacceptable security risk. In contrast to this, OAuth promotes a least privilege model, allowing a user to grant limited access to their applications and data by issuing a token with limited capability.
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CA Technologies

A New Age of Messaging for the Connected Hybrid Enterprise

Published By: IBM     Published Date: Dec 15, 2016
Join this webcast to learn how IBM messaging solutions, like the IBM MQ Appliance and IBM Message Hub, can help your business make the most of all its opportunities, in the cloud and on-premise, and anywhere in between.
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ibm, middleware, ibm mq appliance, ibm message hub, enterprise applications
    
IBM

A New Approach to Designing a Modern Storage Infrastructure

Published By: Pillar Data Systems     Published Date: Apr 20, 2010
In this brief 23-minute on-demand Webinar, opinion leaders from Pillar Data Systems and industry experts from featured analyst firm, Gartner, Inc., break down the challenges that today's organizations face and help them to select a flexible storage platform that will adapt to changing business and application requirements while minimizing risks and reducing management complexity.
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pillar data systems, modern storage infrastructure, it infrastructure, productivity, tco, green it, data, infrastructure, clustering, storage area networks, storage management, total cost of ownership, green computing
    
Pillar Data Systems

A Powerful, Flexible Solution to Optimize SharePoint 2007

Published By: SchemaLogic     Published Date: Jun 11, 2008
SchemaLogic Enterprise Suite for Microsoft SharePoint 2007 (SES) resolves SharePoint issues by providing a framework that enables companies to model and connect the structures and relationships of the metadata across the entire SharePoint environment. SES continuously updates and synchronizes metadata across SharePoint site collections, Web applications and farms by leveraging and extending SharePoint’s native capabilities.
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schemalogic, sharepoint, business tools, productivity, collaboration, collaboration tool, share point, microsoft, knowledge management, data management, business integration, application integration
    
SchemaLogic

A Practical Guide to SOA for IT Architects

Published By: Systinet     Published Date: Aug 21, 2009
As a strategy for creating a flexible and agile IT, service-oriented architecture (SOA) has gained considerable momentum in recent years, largely due to the advent of standards-based Web services.
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web services security, web services, web service security, information management, business analytics, business metrics, system management software, programming application, service oriented architecture, service-oriented architecture, systinet, it management, platforms, web service management
    
Systinet

A Revolution in cloud networking: Citrix TriScale Technology for NetScaler

Published By: Citrix Systems     Published Date: Nov 23, 2015
A market leader, Citrix NetScaler is an all-in-one web ADC that makes applications run five times faster, reduces web app ownership costs and ensures that apps are always available.
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citrix, triscale technology, netscaler, cloud, networks, networking, enterprise applications, storage, data management, business technology, data center
    
Citrix Systems

A Tidal Wave of Dynamic Web Content Is Coming - How Will You Respond?

Published By: Riverbed     Published Date: Nov 08, 2012
Many enterprises are shifting from desktop applications to web and mobile apps, they have started a tidal wave of dynamic content that will overwhelm traditional architectures. A tidal wave of dynamic web content is coming - how will you respond?
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web content management, real time information, mobile apps, web content optimization, content integration, content management system, business technology
    
Riverbed

A Unified Approach to Web Security

Published By: Blue Coat Systems     Published Date: Mar 23, 2012
Organizations must be able to extend the boundaries of their corporate network to provide consistent Web security protection, policies and reporting for all users on any device or network.
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blue coat, wan optimization, secure web gateway, malware, defenses, security, attacks, threats, application performance monitoring, backup and recovery, business integration, business intelligence, business management, customer relationship management, customer satisfaction, customer service, productivity
    
Blue Coat Systems

Aberdeen Group presents "Talent Acquisition technology: today, tomorrow and beyond"

Published By: IBM     Published Date: Jun 13, 2016
Analyst Zach Lahey from Aberdeen group will share research insights in this webinar and will explore how to evaluate your internal and external talent acquisition processes to determine what’s working and what’s not. In addition, we will delve into the technologies that are available to make talent acquisition more effective than ever. After attending this webinar, you will be able to answer these three questions about your current process: What is your recruiter’s experience like? What are their trials, tribulations, and daily interactions? What is your candidate’s experience like? Where do they struggle, how much effort does it take for them to find information and apply for jobs? Finally, if either one (or both) doesn’t meet your expectations, what are you going to do about it and when?
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aberdeen, ibm, ibm smarter workforce, talent acquisition, workforce management software, recruiting software/services
    
IBM

Aberdeen Report: Current Performance Management Solutions May Be Putting your Business at Risk

Published By: Dyn     Published Date: Oct 04, 2016
With nearly 80% of businesses experiencing four or more disruptions to their site each month, Aberdeen Group recently conducted a study to get to the root of today's internet performance challenges. Read the findings and discover how companies: Improve resolution times resulting from web outages - 65% of companies experience an hour or more to repair an internet related outage Increase customer satisfaction by 30% - A consistent, reliable and fast web experience is your key to happy, loyal customers Protect revenue - 60% of businesses record a minute of downtime resulting in a $1,000 loss in revenue Are your online services and sites built for resiliency or destined for the headlines? Get the report to find out how leading organizations are bucking the stats and implementing Internet Performance Management (IPM ) tools to boost time to resolution and improve site performance.
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performance management, website, internet, dns, web service management
    
Dyn

Accelerate Access to Patient Data without Sacrificing Control

Published By: RES Software     Published Date: Jul 11, 2012
In this web seminar you'll learn how RES Software will help to find the perfect balance between your needs and those of your clinicians, administrators and regulators. Healthcare professionals will be able to access applications and data in any system, via multiple devices and from wherever they need: operations rooms, wards, clinics or even at home, without putting compliance requirements at risk.
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res software, healthcare, technology, healthcare it, workspace manager, scripts, clinician productivity, it clinicians
    
RES Software

Accelerate And Modernize Container Application Delivery With SUSE

Published By: AWS     Published Date: Jun 04, 2019
Description Organizations are shifting to containers for its many benefits, including increased developer productivity and an improved, modernized environment for customized applications. While Kubernetes helps organizations get the most out of those benefits, it is complex by nature and can be difficult to manage on your own. Developers need a solution that drives productivity without needing to worry about managing infrastructure. SUSE Cloud Application Platform on Amazon Web Services (AWS) provides a lean and fast platform to accelerate containerized application delivery. By leveraging a managed Kubernetes environment, SUSE makes it easier for DevOps teams to deliver applications, accelerate innovation, and improve IT responsiveness.
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AWS

Accelerating Service-to-Payment Velocity

Published By: RelayHealth     Published Date: May 31, 2013
Join RelayHealth for a recorded Healthcare Finance News webinar, Accelerating Service-to-Payment Velocity. With all of the changes happening in healthcare today, some things do remain the same. Your two primary sources of cash are still patients and third-party payers. While patient financial responsibility is rapidly increasing, a large percentage of revenue still flows in via governmental payers and commercial health plans.
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accelerate payment, payment resolution, service-to-payment velocity, claims data, continuing education credit
    
RelayHealth

Accelerating Today's Internet-Driven Enterprise with WAN Optimization

Published By: Blue Coat Systems     Published Date: Jul 05, 2011
A new generation of WAN optimization solutions can help network managers optimize consolidated data architectures internally, but also harness the power of the internet to reshape the way businesses leverage new technologies.
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blue coat, wan optimization, secure web gateway, application performance monitoring, cindy borovick, virtualization, idc, server, data center, network performance management, wide area networks, enterprise resource planning
    
Blue Coat Systems

Acceleration 101 - What You Need To Know

Published By: F5 Networks Inc     Published Date: Jan 22, 2009
Getting your applications to work properly over a Wide Area Network (WAN) is a complex task, and it is not likely to get easier any time soon. Trends such as data center consolidation, the advent of Web 2.0 applications, and the move to web-based application delivery have only served to increase complexity and slow user response times. Often, the result is sluggish application response and at worst, abandoned applications and shopping carts due to slow or failed web page loads. The good news is that you can do something to improve application performance over slow or congested WAN networks. An Application Delivery Network can accelerate your applications and help make sure they’re secure, fast, and available.
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acceleration, data center consolidation, web-based application, application performance, application delivery network, accelerate, optimize, big-ip, wanjet, webaccelerator, enterprise applications, storage, data management
    
F5 Networks Inc

Achieving Fully Automated Provisioning

Published By: Puppet Labs     Published Date: Apr 05, 2011
This paper explores the move away from Web Operations 1.0 - mired in legacy tools, outdated approaches, and low expectations - and into Web Operations 2.0 where tools and procedures are built from the ground up for highly efficient, reliable, and agile operations.
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puppetlabs, puppet labs, web ops 2.0, automated provisioning, legacy tool, virtualization, cloud computing, business process automation
    
Puppet Labs

AcquireVision: Fulfilling the Promise of Email Marketing

Published By: AcquireWeb     Published Date: Apr 07, 2008
This white paper suggests there is no doubt that email marketing can be an extremely cost-effective marketing tool, and when used properly can significantly improve a company’s bottom line. It explains that email can be used in every element of the marketing process, and presents a number of benefits that email can deliver as part of an overall marketing strategy.
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email marketing, acquireweb, integrated marketing, e-mail, acquisition e-mail, lead generation, e-mail marketing, e-mail appending, acquirelocal, local marketing, local store marketing, restaurant marketing, franchise marketing, acquisition marketing
    
AcquireWeb
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